I literally just walked out of the store and felt compelled to write this review. I was the only customer in the store, yet no one greeted me or acknowledged that I was there. Two young Asian girls walked right past me chatting and laughing. I honestly did not even realize they worked there because they seemed more focused on their conversation than helping customers. The bigger cashier lady also never said a word to me. The entire time I was in the store, the employees seemed more interested in discussing what they were going to have for lunch than providing any customer service. It was a disappointing experience and made me feel completely ignored. Basic things like greeting customers and offering assistance should be standard. Unfortunately, that was not my experience here. read more

I walked in for a gift. Upon entering the store, no one to greets you. It's always nice when you step into the store and an employee verbally says a quick, "Welcome to the __." To me this goes a long way to where I'm always more inclined to make a purchase. I walked around for nearly 25 minutes trying to find a gift and was never acknowledge. This despite one of the sales people walking over. She stood next to me folding clothes all the while never making eye contact. I was finally greeted or rather thanked for coming in as I walked half way towards the exit -I hadn't planned on leaving, still hoping to find a gift. So, I took that as a sign and left without making a purchase. read more

just left there at 6:30pm 8/2/25 and there was two girls didn't feel welcome and we were about to purchase something until one of the girls (skinny girl with brown sweater ) that was organizing the boys section mentioning something to the girl pick up something off the ground because of she saw food and she looked at me and mugged at me twice, it's no wonder the sort is empty because people like her have no good customer service. read more

The term "outlet" is very misleading as this store has the same products and prices as a normal Janie and Jack store. The employees are nice enough; unlike a regular J&J store, this one often looks ransacked and disorganized. They do have more items on their clearance racks but the discounts aren't anything to write home about. I have better luck on the actual J&J website. read more

Dirty and disorganized store, which is a surprise considering the store is empty on a busy Saturday afternoon. Maybe if the two cashiers (African American girl and another girl with makeup explosion on her face) got off their phones and picked up from time to time. Maybe even a simple hello to customers coming in would help people feel invited. But nope, something was much more important on their phones than their jobs and any customers. I tried buying something and asked for size help. Got a little wave, it's over there somewhere. Cold atmosphere, dirty store, lazy workers. And yes, we are talking about a kids clothing store...I was surprised as well. read more

I've visited this store several times during the past year. Two of the times, the store was closed during posted business hours. When the store is actually open during business hours, the staff is rude and incompetent, including the store manager. Save yourself a trip and shop elsewhere or even online. This is why brick-and-mortar stores are failing- abhorrent customer service and no one who actually cares about helping the customer. read more

Janie and Jack Outlet - Store closed during posted business hours. - Children's Clothing Near Me - Livermore, California

Adorable Holiday outfits. Since becoming a mom I have been obsessed with this store. The Cutest stuff! Especially for formal outfits for Holidays or pictures. I have been to other locations. The staff at this location specifically is amazing! They genuinely care, smile, and seem to enjoy their jobs. Thank you Amanda for being so patient with me on the phone while I was having her pull an entire order to put on hold. Even after we hung up someone had returned the Pimlico Blazer in the size I needed and she went out of her way to add it to the hold order. We will be back! read more

Janie and Jack Outlet - Children's Clothing Near Me - Livermore, California

ZERO STARS. I just left this store right now extremely upset! It is October 20, 2020 at 4:50pm and the older lady at the register had the audacity to stop me on my way out of the store to basically look inside the wrap where I carry my 5 month old infant. Then she continues to try to make conversation with my husband to further look into our stroller. I'm extremely upset and most of all offended that she would assume I would be stealing from the store. I hope that management takes these reviews seriously and has a conversation with her. I will absolutely NOT be returning to this location. Negative stars if I could. read more

I had such a great experience at this store . There was this really nice young lady helping me last Sunday around 6 o 'clock. Overall- She helped me out finding the perfect size and dress color for my niece. Great Job staffing at Janie and Jack! read more

You get what you pay for in life. Yes it's pricey for kids clothes but some of the sale stuff can be pretty reasonable. Their stuff is so unique... looks totally different than the standard Carter's kids clothes. I love splurging for birthday and Christmas outfits here. And as a side note, i love the gift packaging which is complementary read more

Worst customer service ever. They refused to take our return when we had receipt and the tag (removed though). Worst policy ever saying the tag is not connected with merchandise so they cant accept the return. Your end is near! read more

Such cute clothes for the little ones at this store! Although it's an outlet, it's still pretty highly priced for kids clothes, but the sale rack is definitley worth checking out. The quality and design of the clothes are great. read more

I am very upset. I went into the livermore outlet and I found a pair of extremely small gloves on sale so I bought them for my baby neice she is so adorable and I thought the gloves would be a nice fit.but then I have them to my sister and she txtd me later and said that the gloves were the same hand ugh and I was really excited read more

Janie and Jack Outlet - Children's Clothing Near Me - Livermore, California

The customer service in this store is absolutely ridiculous. For a children's clothing store, some of the associates need to adjust their attitude and how they deal with customers. I was buying gifts and asked for them to be wrapped up in a box with a gift receipt. My answer was "oh we don't do that on weekends when we have a line". I look back and there is NO LINE. And the funny part is the other associate was gift boxing the clothing that was purchased by the woman in front of me. Asking for additional sizes is a burden, asking for almost anything is illegal. This specific associate had to ask her manager for everything. Even how to change the receipt paper roll. Very very very disappointed. read more

3 stars only because I like their quality products and price (especially their sales) but have been disappointed with the customer service. One time I had to return something and a sales associate rudely said, "that's not a return, is it?" I personally don't return items in general so her statement made me feel uncomfortable and even ashamed for returning something. I will likely continue to shop here because I love the products but hope customer service will improve. My experience at the Walnut Creek retail store was excellent. read more

I have always loved this store, but never had anyone to buy for. Now i have a Nephew. He is a preemie. So the reason for only 4 stars is for the company not having any preemie clothing and very little new born. On the positive side, the young lady who helped me was great. She ended up finding a cute long sleeve onesie and a pair of pants. She said that their clothes tend to run small. I ended up buying them, even though they weren't returnable. The set fit perfect and made for some cute pictures for his birth announcements. read more

I had a very strange experience in this store this evening. I walked in to the empty store at about 8:30 and the saleswoman there didn't look up from the register. After about 15 minutes of me browsing in the empty store, still nothing! It was very strange. I paid, and still not a word. Mind you I spent about $150.00, and she didn't say anything the entire time. The receipt said her name was Anita. It was a very odd experience. read more