This racist people give my own car to a random person. They tow the car on my hand next day I went to pick it up and it was no there. See you in court. Looking for my Subaru if you people can help me thanks.license plate 6BJE776 Subaru wrx 2002 . Need help . read more

Jan's Towing - This car belongs to Agustín Padilla , it got tow under his hands just for tags. I am a worker from TuckerTire. - Towing Near Me - Azusa, California

I'm an operations manager for an ambulance company in Southern California and we use Jan's for our service needs. Our driver tonight, EDDIE, was very professional and a pleasure to do business with. He was very friendly and very personable. All of the employees I've had interactions with have been pleasant and the staff is always nice. They take pride in their trucks and we look forward to more interactions with them. Thanks, Eddie!!!! read more

I do believe this is the correct location that serviced my Impala, recently, and sending, Eddie to help. Absolutely, a trained pro, who knows how to treat your car. Our tow was only a mile, but in that time, I was so impressed that I wanted to let his bosses know what a truly genuine, and sincere driver they have besides being knowledgeable and so helpful. Eddies a keeper, and we appreciate him. read more

Thank you Jan's Towing ! You saved us when we called AAA for help. Today in Southern California we are having a HEAT wave. It's 108 degrees in Sept. 2022. Super Hot. Our pickup wouldn't turn over & start. We have been with AAA for 38 years now. Jan's Towing is amazing. Thank you RON for being so efficient, helpful & caring. Your flat bed tow truck is clean & beautiful. I would definitely recommend everyone to call Jan's Towing if they every get stuck like we did. Here is there # 626-914-1841. We live in San Gabriel Valley and they are the BEST. THANK YOU again for saving us from this heat and getting us home safely. read more

Jan's Towing - Business Card - Towing Near Me - Azusa, California

See all

Jorge A. was my knight in shining armor. He came and towed my car at 12:30 am. He was so kind, knowledgeable and professional. He really is the best. I'm forever grateful for him. He even gave me and my little dog a ride home. He is such a good person. He went way above and beyond. Thank you so much Jorge read more

Had an unexpected tire blowout, late on the Fourth of July. I was crossing my fingers hoping to get some assistance, as most businesses were closed on the Holiday. AAA referred me to Jans towing and they came to my location, on time, as updated through their text messages. Eddie arrived and was great in loading the car on their flatbed and towing me to my destination. During the drive, had a great conversation with Eddie during the ride and was very pleased with the professional and courteous assistance provided. I gave Eddie five stars and more, if I could for he was so helpful and had some great rock stories to mention, during our drive. A big thumbs up and I hope Jan's gives Eddie a big raise to keep him on their team. Rock on, Eddie!! read more

Our BMW shut down in traffic on a Sunday and AAA dispatched Eddie from Jan's Towing to tow it to BMW of Monrovia. Eddie was so professional and calming, timely, and had our vehicle on the flat bed in no time. My neighbor picked me up and when I go home Eddie had already dropped the car at BMW and I had a call from the dealer receptionist telling me it was there and what a pleasure Eddie was. She said he was so respectful and professional. Amazing. Thank you to Jan's and to Eddie for a great job! read more

I was cut off, flipped off and this driver yelled vulgarities at me as I got out of my car to get a picture of the tow truck. read more

Jan's Towing - Was cut off, flipped off and yelled at with vulgarities this afternoon on Colima road in Whittier - Towing Near Me - Azusa, California

See all

Bike broke down on me above the hov, area in azusa, Jan's towing came fast and handled my bike with the best care ever Eddie is very great at what he does and makes you very comfortable, truck was clean inside &out best tow truck service I have ever had ,thank you so much Jan's towing I'll be calling you before AAA NEXT TIMEROCK&ROLL read more

Jan's Towing - A professional tow service - Towing Near Me - Azusa, California

See all

I had gotten my car towed and spare tire put on this morning. I was on the busy 210 freeway, just getting off work. Through roadside assistance coverage with Toyota, I was matched with Jan's Towing. Their timing was great (only waited about 25 mins for a tow). Mike from Jan's Towing came to help tow me safely to an America's Tires shop to see which tire needed to be replaced with my spare. Mike was very kind and provided excellent service. Thank you Mike! read more

Rick Roy was a lot of help, came through on time and was very accommodating. He was sent through AAA.

I cannot recommend Frank more! I called AAA and they told me it would take over an hour for service. Jan's towing sent out Frank & he got there within 25min! He was quick & super informative. I would definitely recommend read more

OMGosh! I had my car towed to a repair shop and it had a brand new battery. Went it arrived at the repair shop I got a call from the mechanic and told me that the problem might be the old battery!!! What old battery? It's a new battery!!! I literally lost it. I took a deep breath & I called Jan's and talk to the manager Steve. He was going to look into and get back to me. Well come to find out it was the repair shop! Yup! They put the wrong customer car info to the wrong car! Well Steve did his part and called me back with all this information. I apologized to Steve and I hope Martin knows too! I expressed my gratitude and Steve kept his professionalism throughout the whole ordeal. Thank you, Thank you!!! read more

Frank had great costumer service. Will definitely recommend Jan's towing service to anyone looking for these services.

The family van broke down coming down from a Girl Scouts Big Bear camping trip. Had the family and little Girl Scouts with me and was stuck just off the 210 freeway. I called AAA and these guys too care of us. Jorge, the service technician arrived promptly and loaded that family van and towed it to my mechanic. Excellence service and courteous attitude. On behalf of my family and the Girl Scouts troop we whole heartedly recommend Jan's Towing to anyone in need of a tow. THAnks Guys! read more

Jan's Towing - Towing Near Me - Azusa, California

I was stuck on a major highway after my car experienced a cooling system leak. It was on a Sunday in the middle of a storm. I called AAA and immediately received a phone call from a friendly dispatcher from Jan's to tidy up some location details. Within minutes, my angel Martin had arrived! He was able to bring my car and I back to my family safely-anxiously waiting. Martin has a heart of gold, a seasoned tower and is a fascinating character to interact with. He extracted me from a dangerous situation and I'm forever grateful! read more

If I can give her a zero. Just terrible customer service. I called around the same time. I was able to get towing assistance for my hydrogen vehicle. I waited an hour and they brought a flatbed towing vehicle. Everything went smoothly. The towing men were awesome. I was able to get to my destination, and I was able to fill up. This time around I call the number directly [(626) 914-1841]... just rude and unhelpful. She informed me that they don't tow my type of vehicle, even though I've used their towing services several times before for the same issue and they were able to assist me. She put me on hold and act like she double checked some things and then she informed me once again that they don't do it and hung up. Just nasty attitude. I rarely write reviews but geez...I wish I got her name. [11/18/2024 10:24pm] read more

Called AA A for a tow 13 miles when they called they added 1 mile extra. When I called them they denied the miles were less. I was a dispatcher so I'm not stupid. I asked for a print out of the maps and milage and he says we're not going to serve you. These are thieves ripping people off!! Beware they are trying to be slick. Make sure you check the miles you are being charged. read more

My battery in my truck died so I called AAA and they sent out Jan's Batteries technical van and Henry was more than on time and he was very professional and kind! He actually found my house, it's a back house so my driveway is off of a alley. He definitely knew his job . It's so refreshing to know that there's a company that cares about their customers! Jan's towing has saved me more times than I can count! They are truly amazing! Keep up the excellent customer service Henry like I told you, you saved my day off for me! Be safe out there and have a blessed day!!! read more

I have never experienced such level of incompetence and unprofessionalism in my life! I requested service for my dead battery. I informed the technician that the battery needed to be replaced. He test the battery and confirmed my thoughts. He then closed my hood and drove off. I complained to dispatch and they sent him back. At this point, I did not trust his ability or willingness to handle such a simple task. I do not know the name of your employee, but you should look into this matter because he is representing your business, as well as, AAA Roadside Service. I was prepared to purchase a new battery, but decided to take my business elsewhere. I will not tolerate bad service! read more

driver stole my scanner out of my driver door glad I grabbed what i could at the scene of the accident or who knows what else they would have taken they tried to open the trunk and ripped off the spoiler in the process to see what was in the truck that they could take but its got a 2 man system if you dont have the key with you, then the old karen lady office right of the rip was overly hostile before i even had a chance to sit down face to face she already had a smug face i walked in with a cut up and swollen face with a wristband from the hospital and never been in anything like this i was very easy when asked for a paper i said my spouse has it you just kicked her out then ask for a second time if i was the owner of the car after i told her yes once before emphasized my face and other invisible issues and how i was in the er all night and definitely did want to be here due to someone cutting me off to begin with and havent ever been through this and i work customer service and this isnt how you act i even emphasized that i get their job is tough with the impound side but this is a accident tow and not a parking or repo situation and it would be nice if she worked with me instead of crucifying me for not knowing what to do, she seemed at ease more after communicating it to her, the worker that took me to the back to check the car was the best person ive met with this company and i wish they had more like him, got what i could fit in my ride over to the yard and when i went back to pay after karen telling me i dont get a second day charge till 8 i wasnt told there hours at all just when i would be charged then i got there at 5:01 and they were closed called and someone said some nasty stuff in the background along the lines of "eating his a**" and then the lines went on hold then 2 mins later come back and then put me on hold for 4 more mins by the time were talking they say "we all want to go home" and they werent going to help me if they did it was going to be 190 more i expressed that i just scraped all i had using what i had for rent next month to get it out i didnt have more they then said it would be done the next day for 77 or i cant get the car like literally 1 min after camera to contest it and it was 190 after not being given nothing by this company to begin with from them picking it up to the the point im at now they already have it at 900+ for not even 24 hours in the yard and they want to get every little penny outta me or others too. they are all disappointing to the human race at jans towing all for some corporation that wouldnt give 2 sh*ts about you or your family they will replace you the same day something happens to you just to keep THEIR pocks flowing and use the next person to do the same as you they dont offer discounts for anything, they wont do payments for a collision tow, i get if you park illegally or tags are out or repoed to not be able to make payments but for someone that was in a accident to have to just get robbed by someone he didnt call and or even get a chance to have it towed at my own expense to another property like anything they could do to steal from the innocent people that are already in a tough spot, hurting or even unable just to make the company more money 1 star is to much but the lowest choice i have unfortunately but everyone at the office in azusa 1045 W Kirkwall Azusa, CA 91702 United States needs to remember they are human, came from a human and will die like other human and humble themself on life as a human and not some systematic 9-5 machines they can work with people by choice and its unpleasing to be in this situation and have bad humans around to make it "eas......" i mean HARDER! if im to ever need a tow it would definitely be choice and it would be anyone else but them, they are just as bad as a scammer and that is unsettling read more

Always make sure you request Jan's towing when calling AAA. We had another company come out and they wouldn't take the truck because it was in my driveway. I lost a day, but Jan's Towing came out and took good care of us! No better company to work with! read more

Jan's Towing - Towing Near Me - Azusa, California

Appreciate the service, how clean the truck was, and how helpful and attentive Frank was. Highly recommend read more

Very unprofessional Auction. The Karen Lady is very, very Rude and Very demanding to the customers. She thinks she's doing The public a favor by selling their Junky cars. Doesn't realize that the Public is helping their business. We've never been to such an unprofessional business before. The only courteous person there was Julio. Never going back even if it's free. I would Not recommend anyone go there. Keep your peace of mind. read more

I recently needed a tow to the dealer for my new hydrogen car that wouldn't start. Thanks to Frank Quezada who came out and got my car running again. He was very helpful and wasted no time getting me back on the road again. read more

Jan's Towing - Reviewing car manual for a hydrogen engine - Towing Near Me - Azusa, California

He was on Time call to keep me aware of his time He was polite friendly and very respectful Thank you read more

Jorge was amazing!!!! Great service, beat the time AAA gave me for arrival, and took care of me and my car with tremendous service and care! Impeccable service. If I'm ever in a pinch in the Azusa/Glendora area, I'm definitely calling Jorge and Jan's Towing every time, 100% of the time. read more

How is it possible for this place to have a 4-star rating and the official towing company of law enforcement? The towing guys lied to me when I requested my vehicle towed home from the accident about a mile away. They told me I would have to pay for their round trip time, cleaning fees, etc. They suggested I turn in my pink slip since the car was totaled to their office the next day, and they would only charge me $170. I went to their office the next day, and the two older ladies working at the counter were beyond rude. The bill they gave me not only had the towing fees, but it included many other fees, including a day storage fee. I tried to explain to them what the towing guy told me, but they wouldn't listen and just said to me if I don't take care of the bill, the $44 storage fee will continue to accrue daily. Ultimately, they will send me to the collection agency. Stay away from this place--lousy service, lying to their customers, and price gouging when people are in need. Law enforcement should investigate these people's business practices as opposed to giving them the exclusive towing privilege. read more

I had such an amazing experience today with Jan's towing. Cameron came out to help me with my flat tire and the response time was just amazing. Cameron was very friendly and took care of my situation. I can't thank him enough for getting me in and out, especially since I had my two young daughters with me. Thank you for great service. read more

Even with AAA, I was having complications getting my truck towed to the shop. At the very last possible moment, John made it happen. Within minutes, Antonio was there, hooking the truck up. The entire service from first call to dropping truck at the shop was completed in under 35 minutes. While having wasted 3 hours with another tow company, in the San Gabriel Valley, Jans has secured any of my future business. And I'll be happy to refer friends and family to them too! Thank guys! Also, when dealing with tow companies, chances are you are already not in the best of moods depending on your situation. And more often than not, the people in tow yards never seem to be on your side. So again, thank you Jans for helping me out and proving not all tow yards bad! read more

This is the up most dishonest towing company. My car was towed here. I wasn't mad at the fact that it got towed, that was on me but the fact they opened my for no reason. How do I know this?? My car is connected to my phone I get any alerts, like if my door was left open!!! Their excuse was that they needed the VIN number of the car. The VIN was on the windshield!!!! The fact they did not want me to see my car was suspicious. The rude front receptionist kept saying it was protocol they open your car for a VIN number. I would not trust this company with a car. read more

Jan's Towing - Window - Towing Near Me - Azusa, California

I just wanted to let you guys know, that yesterday was NOT a great experience. The first technician that came to tow my truck almost burned out my transmission because he said " four-wheel-drive and 2 wheel drive is the same thing " I actually have experience and I know the four-wheel-drive trucks do not tow the same way as 2 wheel. He said that he didn't want to deal with the problem so he was going to tell dispatch that I actually requested a flatbed. This was not true. The technicians name was Sam Aguilar and he made me wait almost an hour more for a flatbed. However, Jorge arias ( the only reason I left a 5 star ) was the second technician that came and helped me out and he was extremely knowledgeable and was able to safely tow my truck. On another note, I was very unhappy that the first driver Sam Aguilar looked either half asleep, or he was under the influence. I have always entrusted AAA with the safety of myself and my cars, but yesterday was very disappointing. Jorge arias came about an hour later, and he made everything much better. read more

CAMERON was the bestttttttttttttttttt ..I called AAA and he was here in 20 minutes. Cameron was extremely friendly. Instead of just changing the tire he diagnosed the problem--valve stem...he explained things that could go wrong with the tire. He informed me that certain jobs at American Tires were free to AAA customers. Cameron went the extra mile for me and he called American Tires for me and set up a service call ---WOOOWW what service --- I am extremely grateful that Cameron was so customer oriented.. Thank you so much to Cameron, AAA and Jan's towing. Kenny G read more

Guy practically hung up on me , not helpful . Busy office , you are just a car to them . Lack of empathy for your problem . They have heard it all before . Lol bulldog read more

Lady in front is extremely rude. I suggest you go to another towing company if you dont want to deal with negative people. This company definitely needs to work on their customer service. read more

I don't like leaving negative reviews. The tow guy was helpful and patient. Gave me necessary details. The employees in the yard were pleasant and assisting. But the front lobby with the females- smells like armpit and they're some real bitches. For real. You would think they were the ones who got their car towed or got into an accident. Straight up snatched a paper from me and said "fine -gimme that back" because I refused to sign a waiver of liability as an injured vehicle owner to go into the yard and collect my belongings. Short. Curt. Unpleasant. Nasty. Crusty, musty, dusty, and rusty. Iykyk. Gold stars to all the workers who don't have to work directly with them. read more

I had my classic truck breakdown yesterday so I called AAA. Jan's Towing called me and asked for more information from me. I was told a driver should be there in 25 min, which was spot on. Jorge Arias was the gentleman who showed up. He was extremely professional and polite, which made my bad day alot better. He was very helpful in making sure my truck didn't get scratched, I had just painted it a month ago. He was very cool and def a people person. He said he worked for Jan's 23 years which Says a whole lot for him. Hardworking honest guy which goes a long way in this industry. I own my own biz and I know people remember and appreciate your service more than your prices. Thank you Jorge, you made my day !!! read more

Jan's Towing - Jorge hooking up the truck - Towing Near Me - Azusa, California

See all

AAA sent Jan's Towing to check (and replace) my battery. Caleb Shodd came and was fantastic - he was knowledgeable, explained everything clearly and was super friendly (even though it was 100 degrees on a holiday weekend). Thanks Caleb! read more

If I could give this place ZERO stars I would. Unprofessional. They have people standing out front in the heat for hours with a sign on the door saying only one person at a time is allowed in, yet you walk in and there are 3 chairs and 3 windows for people to assist you and they only have one person working the window. They have a couch inside as well for people to sit but they don't allow you to come inside? Then this big old blonde woMAN comes in named SUSAN and starts telling the guy who is helping me with the paperwork that only one person could be in there and my husband had to go outside. When the worker advised SUSAN that he needed to sign the paperwork she proceeded to say to him "well tell her to go outside and have him sign, then have her come back in so she can pay" Like what? The most ridiculous shit ever. Meanwhile she is standing right in front of us making these remarks as if we can't hear her? This place is a joke and has awful management. The owner needs to really take a look at SUSAN the manager and their workers on how poorly they are representing this business. People should not contact this company for any reason. Find another towing spot. I only interacted with Dan but he too had that big woMAN standing over him telling him how to do his job and to kick one of us out. Once we pay they tell us go outside and we can get our car and they take another 45 minutes to bring the car out???? This place needs some serious customer service and professionalism training. If I owned this establishment I would have fired and hired a whole new staff for the front office. Completely absurd how this place is being ran. Horrible service. read more

Jan's Towing - The so called lobby, yet they have people outside waiting to be seen and only help one person at at time. Rude customer service!!!!! - Towing Near Me - Azusa, California

See all

Update. I went in to sign papers to release the vehicle to my insurance company, and they didn't even release it until a couple days later. Shady as fuck! They will try to lag it and milk the insurance for storage fees read more