For the second time in a very short timespan, I called AAA for a problem with the battery of my car, which had been very inconsistent and unreliable, and indeed refused to start today. Jackson and Carlos responded, within 15 minutes, to my call to AAA, and helped me not only restart the difficult battery, but also to solve the underlying problem: the battery was no good. I had purchased it years earlier from a second-hand battery store, and they demonstrated to me the extent of its unreliability, due to age and initial inadequacy. My battery was almost completely dead, even at full power, and was absolutely unreliable. My attention was alerted to the availability of a new battery, not a used one, which would steer my car more reliably, and not just for a short period, but for a 6 year period, 3 of which would be under full replacement coverage. This was necessary, and it was provided by their excellent service, and, so, today i was not only jumped, but also provided the tools to ensure I will not be needing a jump in the near-future, as I now have a good battery. Not the cheap, useless battery i had purchased previously, but a proper battery. One that will not need jumping everytime the car goes unused for 3 days! Furthermore, Jackson and Carlos were not only professional and competent, they were also gregarious and full-humored. Their friendliness and professionalism made what was a fairly distressing situation, I.E. a worrying instance of a car not starting, seem not to be a a big deal at all. They came, the calmly and nicely fixed the situation, and left me very satisfied and happy with the outcome. Highest possible recommendation of Jan's Towing. These guys are great. read more

My car broke down on the 210 Frwy just as it was getting dark on a Saturday night. I called Triple A, but they told me I had already used up the 4 service calls that their contract provided for. Triple A connected me to Jan's Towing. The girl who answered the phone was courteous and quick to dispatch a truck to my location. She said 25 minutes. The truck got there in 15. The driver, Fernando, was friendly and conscientious about the danger posed by the passing cars in the twilight of dusk on the freeway. He invited me into the passenger seat of his truck and quickly hooked up my truck. I explained to him that I had been caught with only $65.00 in my pocket, and no credit cards. Fernando only charged me the $60.00 hook up charge and took my car off the freeway to find a safe place to park it overnight. It turned out that the Park and Ride lot had signs posted that said that unauthorized cars would be towed away. That obviously wouldn't be a good place to leave my car. Fernando drove me to the local Denny's at Baseline and Grand and instructed me to ask permission of the manager to leave my car therein their lot overnight, until Sunday. The manager knew the drivers for Jan's Towing and was glad to accommodate their customer with this favor. In fact, I was not able to retrieve my car until Monday morning, and the car was still safe in Denny's parking lot. I am writing this review because Fernando asked me to comment on Yelp about his service. Well, Fernando, it was A-1 service. Thank you so much. read more

My car was hit, and the rear wheel was ripped off. The police called Jan's Towing, and the car was not drivable. I went to the towing company, and that's when the shit show began. The tags were to expire at midnight. I paid the tags online the day the accident happened. I showed the receipt on my phone, and this disrespectful blonde wanta be, with the fake breast and bad hair weave refused to let me see my car that my wife was driving . She sent a young man out to kick me out of the office. Little do she know what would have happened to him. Then, that evil manager called the police like I cared. I'm not in trouble with the cops. I am a retired disabled army vet. I told that young man go back she sent you in harms way. Thank God he didn't touch me. That Manger is a lying, disrespectful representative of Jan's Towing. As you can see, I had tags. All black people are not law breakers. The nerve to let a guard dog out as the police escorted me to my car. I asked for the owner, and I was refused . I know Jan has no idea how this woman is running that company. I called my insurance company, and they moved it right away, and they will not be used again. Here's proof that I am telling the truth. Now take me to court. I'm ready, come on, do it. read more

Excellent service! I recently had car problems on an extremely hot day, in which I still had a lot to do and after calling AAA, Dominic was there in a few minutes. Thinking it was a battery issue he tried every possible way to get me back on the road, he even called into a more experienced coworker for an answer that would help me out. We got the car started and instead of leaving, he followed me to the dealer just in case I didn't make it. Well, I didn't and he immediately called for a back up tow, also from Jan's and I was able to get my car to the dealer and back on the road. Of course, if there's a possibility I may not make it to my destination, Jan's is going to want to keep the business in house and follow me wherever I'm going... But that's not the point. The point is, that regardless of any business concerns, everyone I spoke with from Jan's Tow displayed a level of professionalism and concern that was genuine and far beyond what I consider the average level of service for customer satisfaction. From Dominic, to the driver who towed my car (sorry, forgot his name, but super cool lol), to the young lady who called me back the next day, asking if I was satisfied with their service... Jan's Tow is a class act... ALOHA. read more

This rating is for Guillermo and Robert Moras who helped me out last week. I had changed my flat tire, but the rim was grinign against the caliper as I drove off. Had to call AAA to send someone out to check it out. Guillermo came with a service van from Jan's towing. Upon his arrival he was courteous and friendly. He looked over the situation and turns out it was just a flat, something got shifted from the debris I ran over on the freeway. He tried taking the spare off and filling it with air (it had low pressure). That helped a little but same situation. That is when I needed to get a tow. In comes Robert with his flatbed. Again, upon arriving Robert was was friendly and helpful. He hooked up my car to the bed and we were shortly on our way. During the ride back we had a great conversation, he mentioned what could have happened with my car and told a couple of tow stories (he's been doing this for years). When we got to my destination, he unhooked my car and was on his way. I recommend Jan's Towing service for anyone looking for great service. Both guys were professional, friendly, and very helpful! I'd use them again the next time I need a tow or on the road car issues. read more

Having to use a towing company is almost never a fortunate event, but Charles Scruggs, who came to tow my battle wounded truck, provided me with excellent service. He came quickly - long before my insurance agency told me he would be there - and was helpful from the get go. It being my first accident and knowing next to nothing about cars, Charles was extremely honest and helpful. He explained my options to me without taking advantage of my naïveté. He made sure that this was as painless a process as possible considering the circumstances and I'm incredibly grateful for and satisfied with his service. While towing my truck to its resting place, Charles was professional, but also personable. He engaged in pleasant small talk, asked me if I needed help understanding anything else, and was overall just a very pleasant worker and person. I cannot speak to all of Jan's Towing's workers, but I can attest to the absolutely amazing service I received. However, judging by other reviews, it seems Jan's has excellent employees across the board. Thank you so much, Charles Scruggs and Jan's Towing. read more

My brakes malfunctioned as I was coming home from work today... that was scary! I was able to get to my mechanic, B&D Auto in Glendora (another Yelp 5-STAR candidate), who checked out the brakes and recommended I get it towed to the Ford dealer to service the ABS control system. I called AAA and they sent Jan's Towing. I've used them before and was glad to see their large tow truck arrive. The driver, Ali, was great! He drove my car onto the towing bed, strapped it up, and we were on our way to the dealer in no time. We had some pleasant conversation en route and when we arrived at the Ford dealer, he backed it off the truck, and parked it at the service center for me. Ali was very friendly and professional, a total class act! This is the 3rd or 4th time I've had the pleasure of dealing with Jan's Towing. In the past they have rescued me from dead batteries and flat tires, on behalf of AAA. Their trucks and equipment are top notch, and their employees have always been a pleasure to deal with. Kudos to Jan's Towing and my man, Ali, for making my evening less stressful! read more

this is a late review, but I just want to take a minute to thank M. Barraza of Jan's towing for the quick response to my crisis on July 23, 2016 ! As luck would have it I had a flat tire and had no cell phone on me. I was on my way to Verizon to get a new one before they closed. After my nerves were on end trying to find a neighbor to use their phone. He arrived and took quick but thorough care of me. After 30+ years with AAA he is the only driver that offered me and my neighbor a nice cold bottle of water which was much appreciated. He stressed about not driving on the freeway with the donut tire he put on, not over 50 miles per hr. Looked my flat tire over and found a nail. He so graciously gave me the names of some tire places opened on sundays to go. I am so thankful for his reassurance that my tire could be fixed and it was. When even I need a tow and AAA says they have another tow truck company who can be there in such time, I always say "no"...i will wait for Jan's tow. Wish I could request a driver when I call AAA, I would definitely ask for M. Barraza. read more

i want to take the time to write about r.stevens ... i believe his name is robert . robert picked me up after my honda took a dump, i was pissed off , hot , but he came up with a smile on his face an told me to go get into his truck so i can cool off. i opened the door an climbed in an it was nice an cold inside ! it was very nice of him to had it ready for me , i watched him load my car an then he got inside an asked if i wanted a water an he handed me an ice cold water bottle ! by that time i was calming down an felt at ease with him. as he towed my junk to my repair shop he asked if i was ok an kept a nice conversation going to keep my mind off the car. when we arrived at my place of repair he helped me talk to the manager about my car an took it off the tow truck. an befor he left he ask if there's anything else he can help me with , an wished me a good day ! i got to say i'm impressed with this company , an r. stevens. jans has wonderful customer service , clean trucks , an over the top polite drivers !! i will recommend jans to everyone i know an on here !!! read more

I called a few towing companies to get my grandson's car towed, but because the car is modified and low to the ground, only Jan's Towing would do it for me at a very reasonable price. (Another towing company wanted to charge me more than double what Jan's charged). The driver, Frank Ovezoder, was the nicest, friendliest man and did a super job. He introduced himself and explained what he intended to do. He took the time to use wood planks to get the car at a higher level to make sure there was no damage to the car. He was careful, quick, efficient, and did an excellent job. He explained everything he was doing to assure me that the car would be fine. He obviously takes pride in his work. I had used Jan's towing previously for a dead battery through AAA, and that driver was nice as well. The customer service at Jan's Towing is excellent. Will definitely call Jan's if I need a towing service in the future. Prices are reasonable and customer service is excellent!!!!!!! Thanks Frank.....enjoyed talking to you while you were hooking and unhooking the car. read more

Frank Quezada, I am Grateful for You. It had been a hectic afternoon in regards to cars for some reason. My daughter dropped me off to pick up the last car that needed attention. All it needed was a tire repair. What could go wrong? My daughter left to come home. Low and behold when I got in the car and put it into drive it wouldn't move. Great. The rear left wheel was locked up. Called AAA and my mechanic.. AAA called Jan's Towing and my mechanic was going to wait for us. Frank called me to let me know where he was and how much longer before he got to me. This put me at ease. I knew from that short conversation that Frank goes "the extra mile" in whatever he does. When Frank arrived I felt the anxiety of the moment disappear. With his ability to quickly analyze the challenge and come up with strategy, we were on our way in no time at all. I commend Jan's Towing for putting Frank Quezada on the Team!! ALWAYS REMEMBER HOW MUCH YOU ARE APPRECIATED AND LOVED!! Please share this message with everyone you meet. Thank you. How can it get any better than this? read more

Life happened tonight. When it did, I called AAA and Jan's towing showed up with Charles Scruggs to help me out. A friendly smile goes a long way on days when life happens. When I told Charles about the destination change, he didn't skip a beat. A short while later after loading my truck on the flatbed with an ease I can only imagine takes years to acquire, we were ready to make our way from Glendora to Long Beach. I wasn't sure what to expect, so I had my kindle and a book with me. As I climbed in the cab I set the book/kindle down against the back wall. Something else that goes a long way on days when life happens is good conversation. I never picked up the book or the kindle. Along with good conversation, a clean appearance, safe driving, and doing his job with ease, Charles exemplified what great customer service is. I felt comfortable and relaxed even though my truck had just quit on me. Thank you Charles! Thank you for an experience that was more like getting a ride from a friend than being towed! read more

I got a flat on the 210 freeway heading home, still a long way from home. I flipped my car upside down looking for the rim lock key, it was no where to be found. So I called AAA and a driver (Mike) shows up 15 to 20 min later and asks me if I have the lock. I reply, no. He immediately picks up his phone and placed a call saying "meet me at Walmart". Shortly after another driver (Guillermo) from Jan's towing pulls up goes through his tool bag searching for the lock, no luck. At this time I am feeling like $@!# out of luck because I know what it will run me to get towed home. We'll these gentlemen still had another ace up their sleeve. I see a civilian pick up pull and a guy (Corry) walks up to us with a tool bag in hand, he reached in and pulled out the exact key lock for my rims. I can't believe the effort that all the guys went through, I seriously thought Christmas is now officially ruined. I am truly grateful, I wish you guys a Merry Christmas and God bless you guys. read more

On Aug 27th my daughter was driving around 9 pm when a car turned left in front of her and stopped, she t-boned the girl, totalling my 4 runner, when my husband and I got there the driver said the radiator was cracked and it was undrivable, I asked the price and he said it was $153 when i almost cried he said he could do it for $50 as c.o.d. plus $5 a mile, then while driving my daughter explained all the health issues i have and that we are struggling so bad and she was sad because i had just had some strokes and am not supposed to be stressed, when we got to the house (daughter rode with him we followed in other car) he told me not to worry about it that it was on him, we were less than a mile from the accident but I just thought that was the nicest thing ever, not only that but he helped to calm us all down and tell us the steps things usually happen like police report etc. I dont remember his name but God bless him, we need more people like him in this world. read more