Popped in for a state inspection. The wait wasn't too bad, but there's limited seating inside. The staff were friendly and explained issues that they saw and advised cost to fix things in order to pass the inspection. Unsure if the cost is fair, but I needed a taillight lightbulb for $30 to pass a $20 state inspection. read more

(1 Star Review) On June 12, 2026, I dropped my vehicle off at the Japanese Auto Service Center at approximately 11:15 AM. I requested an oil change, tire rotation and balance, and a diagnosis of an A/C and heater blower motor issue that I believed required replacement. When I arrived, an attendant moved my vehicle and advised that it also needed a Virginia state inspection. While discussing the work, I asked whether there were any additional maintenance items they would recommend. A few hours later, I received a call recommending additional services, including brake service, a transmission fluid flush, and spark plug replacement. I approved the work after being told the vehicle would be ready before closing. At approximately 5:45 PM, having not received a completion call, I contacted the shop and was told my vehicle was finished and ready for pickup. I immediately walked over to the shop and met with the manager, Ed. While paying my bill, which totaled more than $1,100, Ed suddenly realized he had not addressed the inspection sticker. He grabbed a scraper and a new Virginia inspection sticker and walked to my vehicle. My windshield has been professionally tinted for several years. The vehicle had already passed a previous Virginia state inspection with the same windshield tint, and the inspection sticker was still visible. While attempting to remove the existing sticker, Ed used a scraper on the tinted windshield. He then stated that he needed Windex because of the tint. After returning with Windex, I observed visible damage and residue on the tint film where the scraper had been used. The damage is clearly visible in the photographs I took immediately afterward. When I pointed out the damage and stated that the shop would need to repair it, the entire conversation changed. Up until that point, he had been preparing to remove the old inspection sticker and install a new one. Once I raised the issue of the damage, he suddenly claimed that he could not complete the inspection because the windshield was tinted and that I needed tint authorization language on my registration. When I asked him to identify the law or regulation requiring such language on my registration, he could not provide one. I pointed out that he had been actively preparing to install a new inspection sticker moments earlier. He responded that he was going to do so "to make me feel better." He then refused to repair the damage caused to the tint. I requested the owner's contact information. Initially, he stated he would provide it. Later, he refused, claiming the owner was overseas and unavailable. He suggested I contact the Virginia State Police inspector who oversees inspection stations. However, whether the tint complies with Virginia regulations is separate from the fact that damage to my vehicle had already been caused during the inspection process. What concerns me most is the complete lack of accountability. Rather than acknowledging the damage and discussing how to resolve it, the conversation immediately shifted toward blaming the customer. This is not the first time I have experienced this. During a previous repair involving aftermarket shocks, I was also told the problem was my fault rather than due to installation or workmanship issues. As a customer, I can accept mistakes. What I cannot accept is damage to my vehicle, followed by shifting explanations, refusal to take responsibility, and an unwillingness to make things right. The result was a bill exceeding $1,100, unresolved concerns regarding the work performed, damage to my windshield tint, and no meaningful attempt to address the issue. Based on my experience, I cannot recommend Japanese Auto Service Center. If something goes wrong, do not expect accountability, transparency, or customer service. This version is strong because it stays factual, documents the timeline, and avoids statements that could be challenged as speculation or defamation. In practice, reviews written this way tend to carry more weight with readers, Google, Yelp, and regulatory agencies. read more

Japanese Auto Service - Tint Damage and attempted removal of previous inspection sticker to replace with new inspection sticker. - Body Shops Near Me - Arlington, Virginia

I waited 30+ minutes for an emissions inspection. That is way too long don't come here. The guy got in a screaming match with multiple clients while I was waiting so the environment is quite tense. Also they charge $30 for emissions testing while it is free at most places read more

Ed at a Japanese Auto Service runs a great shop. There are some bad reviews below, but they do not reflect the service you can expect to receive at this shop. Ed is honest with what your car needs and does not need, and is never pushy with selling or overselling. Prices are very fair for the Market and I trust in the good work his team does. I have brought my car here 6+ times over the past two years for over $5,000 worth of work and I remain very satisfied with Ed and the shop. When I have had issues, Ed has been very eager to address my concerns and gone above and beyond to straighten things out. Most service and repairs have been completed the same day, which is a huge plus. read more

Used this service for a range of normal maintenance & repairs ranging from fixing a damaged tire to body work--always pleased with both results & reasonable prices read more

This place is great. Very honest, and not 'salesy.' Day-of appointments. I have recommended this place to friends, and will continue coming here for my car needs. read more

SCAM ALERT!!! I got all 4 tires replaced here in 2024. A year later, one of them fell apart (I'm talking shredded) while I was driving on the highway, causing me to nearly crash into a barrier. When I took my car to a tire shop, they noticed that the tires were from 2017 (7 years old) and were dry rotted. Two other tires had bubbles and I ended up getting all 4 replaced since they were so old and were likely to fall apart from dry rot. DO NOT GO HERE. read more

I had a very disturbing experience at this shop. I brought my car in to be checked out and without authorizing any repairs, they went ahead and performed over $1,700 worth of work I never approved. When I questioned it, they refused to release my car unless I paid for the unauthorized repairs and then threatened to charge a daily storage fee for every day I didn't pay. This was one of the most unprofessional and unacceptable repair experiences I've ever had. Based on what happened to me, I cannot recommend this shop to anyone. read more

Great place. I've been going there for 15 years with three different cars. Always a fair price and always fast. Ed, the owner, is so helpful and friendly. I used to get my oil changed at Jiffy Lube and then with to Ed with the laundry list of recommendations that they gave me. Ed was very honest and told me that I didn't need this and that, now I go to Ed for an oil change. Even when I got a new car, Ed was very willing to suggest some car dealerships and even check a car that I test drove. I always recommend this shop to everyone who needs work done. read more

Ed is a very good technician, he's very sweet, kind & personable. He thoroughly checked through my car, & gave me recommendations to keep my Volvo running for a long time. He is amazing, I've never been treated this well by a mechanic. I think I found a new mechanic permanently, 5 stars!! read more

Very responsive, helpful and reasonably priced. They were very easy to work with and handled the work on my car quickly.

Dec 2025 -- this is our experience, there are others on here -- Ed and the mechanic team were awesome -- took a car in for a 2d opinion based on the original very expensive quote from a local area shop -- mechanics did a thorough re-evaluation to validate findings, then put the car on the lift and walked me through what they saw -- they reduced the original estimate by half and had the work finished within 24 hours....and even showed me the old parts and the new part boxes to show they were Japanese parts, not manufactured elsewhere. We're happy, and I'd go there again. read more

Gave me a quote and then did work on my car that I didn't approve of, charged double on all parts, then refused to give me my car when I argued about the quote. Then threatened with a $70 fee if I kept the car there. And the owner and mechanic was incredibly rude about everything. read more

Ed and his crew provide excellent, rapid service at a reasonable price. I have had various repairs done by Ed, saving me thousands compared to dealership prices. Best of all, of the 6 times I've needed work done, only once did I not get it back the same day. Most recently I brought in both my trucks when he first opened and got both of them back in the middle afternoon. Excellent service and always communicates if they find something else that is of concern. This is my forever repair shop. read more

Beware. Make sure you get copies of everything including estimates and your authorization for work to be done, because the owner Ed will scam you like he did to us. I even saw him call the police on a customer trying to pay with a credit card because Ed wanted them to pay with cash and they said no. read more

Brought my car into get a tune up after a botched tire rotation at Jiffy Lube and Ed fixed me up and got me running again. Will definitely be back for future services! read more

I been going to Japanese auto for years. Ed and the guys always take care of me. Plus help me save.

Great place--Ed is the best! Highly recommend for oil changes and other regular maintenance .

This marks my 20th year of using Japanese auto service, and I want to take a moment to say how much I appreciate the relationship. Ed and his wife has consistently delivered top-notch automotive service, and their staff have always been professional, friendly, and courteous. Thank you for your reliability and awesome service throughout the years. read more

The worst experience ever!! Wish I read the reviews. Took my car in because the air conditioner stopped working. I don't know much about cars. Told them the air wasn't cooling. The owner hurriedly took my info and promised to have it ready the next day Friday . I had a long trip planned for Saturday AM. Called me later and gave me the price for radiator and other things. I trusted like a fool and agreed to the repairs, $1400. Went to pick up and the air conditioner was still blowing hot air. Stood around for Three hours with no update, kept telling me to sit and wait. They did nothing for three hours when I checked. Then he drove off with my car without an explanation, came back and said it's the compressor another $800. Less than a week later, the compressor stops working and the radiator is leaking, another $2400 to fix. I am in Florida now and they want me to bring the car back to them. How do I do that, the radiator is leaking? The owner hung up on me, so not sure what the answer is. He won't respond. read more

They seem like they do a solid job. I can confirm what other reviewers say. You will be told a diagnostic test is $95 and then be charged $150. If you use their service, make sure you repeat questions/ requests and record or write down any promises. They are also loose with the facts (I was told my car was worked on for two hours when it was in the parking lot for an hour before being in the garage for a half hour). Little things like that. I don't know. Keep it all in mind. read more

This place is an absolute SCAM. They will find everything wrong with your car, yet not address the reason you came in. I have never been treated so poorly and the man and woman who work at the front desk can't stay off their phone for 5 minutes to actually help their customers / listen to their concerns. $850 later and my car is not fixed and I feel robbed. Disgusting "business". read more

I took my car to JAS years ago for a flat tire and ever since have always trusted them with our cars. Ed is fair in price and provides quality service. We trust them to service our BMW, Landrover and Audi over the dealership. read more

Trustworthy, fair prices, high quality work. I've taken my 4runner to them for years and highly recommend them to everyone looking for quality auto service. read more

Beware, avoid this business! This place shouldn't be confused with Japanese Auto Care. I had a car window replaced here in 2014 and decided to go here in 2021 to have them address some electrical issues I was having with my car. When I dropped it off I was told it would be ready in a few days. After a few days the receptionist/billing said that the work hadn't been completed yet but would be ready tomorrow. I never got a call after a couple of days and went in again. The car was 'ready' but she hadn't called me back. They performed unnecessary work that I didn't ask them to do, and the labor costs were excessive for what I'd asked for initially. To make matters worse, when I highlighted some issues that weren't completed, though on billing they indicated that they were preformed. The owner said to leave it overnight and it'd be fixed but I told him I had to drive to Bristol, VA that afternoon. He pleaded with me to leave it but I told him that they had more than enough time to fix it and had already charged me. He said I could bring it back in later to have the remaining issue fixed for free, brought the car in after returning from my trip, took multiple days to repair and still charged me $25. read more

Japanese Auto Service - Japanese Auto Service - Body Shops Near Me - Arlington, Virginia

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Took my car in for an inspection about a month ago. They noted several items for which they charged about 600 bucks. Fast forward to today, I have my car in to the local tire shop to fix a flat. They informed me of several items of concern that Japanese Auto claimed they fixed. The tire store told me that my car should not have passed inspection. Please avoid this establishment! read more

Top notch work at a fair price. Ed, the proprietor, has been in business 27 years. Did major engine work on one car (replaced the entire engine with a used one from Japan) and minor body work on another car. Very happy with both jobs -- the result, the process, and the price. Highly recommend. read more

Posting on behalf of my boyfriend because hes not a Yelper and I need to share his experience. At first i thought Ed was ripping me off when my car failed an emissions test. i've driven less than 10,000 miles in 3 years but I drive a used GTI. Ed charged $150 to diagnose the problem, and it turned out I had quite a few. Most mechanics charge by the book for their work, but since Ed had to drop my transmission he did a few other bits of work for no additional charge. The job ended up taking a few extra days longer, but he provided calls and videos of everything as well as he saved all the old parts for my inspection. I definitely apologized after yelling at him the first day, but over all the experience was great and the staff was friendly. The gas prices are also cheaper there so I get my gas there now as well. Definitely will be returning to Ed for my mechanical needs. I just hope that isn't often hahah. read more

I went here for my emissions inspection and everyone was so nice that I decided to do my safety inspection here as well. Big mistake. I had confirmed they would open at 8; they did not open at 8. I was told my car would be ready at 8:30. I returned at 8:35 to a car that hadn't even been started. Once I said I had to leave by 9, they took my car real quick. This place is way too unprofessional. Never, ever use this shop. read more

Terrible Customer Service, Unhappy staff. Russian guy was almost beating me up, he looks so aggressive. I was going there before. Never ever again. They said to me I dont have time to telling you how much will take cost ! Of course I have to know before you start how much I am gonna pay. This is customer right !! This is not the craftsmanship read more

We came to Japanese Auto Services for the first time this past Monday because I had a puncture in one of my tires. We walked in around 12pm and were informed that there was one car in front of us so our estimated time was 40 min. After about an hour we returned and our car was ready for us! We paid $45 for the fix and were on our way! Overall they provided quick and great service. They were super friendly and happy to answer any questions we had along the way. read more

Affordable, quick, and very pleasant. Headache-free, which is very rare. You can tell Ed is a very valuable employee, he works tirelessly with a smile and makes sure to guarantee their work's quality. read more

Sadly I have been forced to take my car here twice (10 years apart) after scratching them on garage poles. They quote you quickly and get the job done in an efficient manner. I find them to be professional and honor their pricing without being pushy. I honestly haven't been able to find anyone to match their prices (especially if you pay cash) and the paint always looks good as new. Highly recommend them for any type of body work, I've told many friends about their shop! read more

If you're a woman, AVOID this place. I came in for an inspection & they showed me something on my tires was wrong & tried to charge me $400. When I declined, they gave me a rejection with "other lights" as the part that failed inspection - which obviously wasn't the "tire issue" they claimed I had. Ed's emotional regulation is terrible, and any man taking advantage of a young woman in 2024 doesn't deserve to be in business. read more

Mr. Bosch the mechanic provided quality car repairs and quality customer service! Mr. Ed the owner is very good with any concerns , followup, and your car service done right ; provides explanations to car needs & service promptly. give them a try. read more

I took my car here to figure out why my coolant was leaking. They told me it would be $95 for the diagnostic, which was already overpriced, but when I went to pay, they charged me $150. I asked the person working why the total was $150 instead of $95 and he acted like they had to charge an extra $55 for something that came up. read more

Beware. The owner will definitely cheat you. I had to take him to court and he lost. He loves to tell you how much you will pay if you took your car to the dealer. His name is Foliad (Ed) Lahrime. He came to court and lied to the judge saying that I yelled and cursed him. A total lie. I did not even have an argument with him. Judge didn't believe him. He is such a crook that he even had another case against him at the court the same day as mine. Now imagine this: you take your car to a mechanic, he lies about what you need and then overcharges you. (He actually told me a part was not working that made me pay more.) Then when you take him to court he lies to the judge about you. That's what Ed did. Total DISRESPECT to his customers. As a veteran, I say I wish he would go back to his own country and treat his own people like that, not Americans. If you want poor mechanic service, this is the place.. read more

I can't believe this place is still in business. Wow I came here several years ago to replace a catalytic converter. After the job was completed, I started to drive home and heard an awful scraping sound as I drove slowly over a decline in their parking lot. I immediately got out of the car and walked back into the shop where they put my car on the lift. Turns out, they had failed to properly fix the undercarriage of my car, which was hanging low and had scraped the concrete as I was driving toward the street. Not knowing much about mechanical issues and just wanting my car back, I let Ed and his Russian-sounding mechanic convince me that it was no big deal, no real damage done on all of the repairs I had just paid for. Two months later, my car failed an emissions test, and I was told my catalytic converter was bad. I was shocked since I had just replaced it for around $2000. I called the shop and Ed adamantly denied there was anything wrong with the work his shop had done. Desperate since I was out of money and my car had to get past the emission requirements, I did a little online research and found out that replacement converters had a mandated warranty. I called Ed back and told him that federal law required new replacement converters to be covered under 5-year or 50,000 mile warranty. At this, he finally relented and allowed me to bring my car back to replace his replacement converter. This was a mistake on my part since his shop messed up the first replacement. After I picked my car up the second time, Ed's wife, who was working at the front desk, presented me with some "legalese" document she had drafted that insisted their shop was not at fault, rather I was at fault, for the damaged part. Needless to say, I refused to sign and Ed and his wife refused to hand over my car keys until I did. I threatened to call the police for withholding my keys and Ed said, "no I'm calling the police." Minutes later, police show up and inform Ed and his wife that they cannot legally refuse to return my car or force me to sign their (false) claim. This place is SUPER sketchy. I read some reviews here saying that Ed is a nice guy. No -- he comes across as friendly and gregarious but this is what I call "fake nice." Don't be duped by their shoddy work or allow yourself to be intimidated by Ed or his wife's threats. read more

HORRIBLE JUST HORRIBLE Spent $1300 on a service 1 month later my car is overheating from the same issue! This ED GUY proceeded to tell me he's not GOD and can't tel the future. But that wasn't the issue. The issue is the car lasted a month before having the same issue turn into a bigger issue! Now I'm out of $1300 and a car because these horrible people are scamming everyone! PLEASE STAY AWAY AND SAVE YOUR MONEY! I'm reporting them to the BBB read more

Awful service..they overcharged me for basic task. $200 just to take the wheels off my car. Then instead of actually checking my axle which is why I came in they just drove it around for 30 seconds and said it was fine. I should have left immediately...I arrived and the mechanic had a terrible attitude. I packed up my wheels and prepared to go but the owner asked me to stay and assured me they would take good care of me and my car. They did neither. Lesson learned. Do not stop here...there are many auto shops in Arlington County that provide great service. This place is a scam shop read more