I have bought watches here and jewelry for my wife. I went in today and had my wife's jewelry inspected. I totally screwed up my wife's necklace in transport. Chris provided excellent service e. He was kind and took care of everything quickly and with a smile. I bought nothing and he treated me like I bought a Rolex. Come in and see Chris. read more

Very clean and all the sales personnel are friendly and helpful. Extremely knowledgeable about all aspects of business including diamonds, engagement, marriage rings and jewelry. read more

So you guys LET ME TELL YOU!!! First and foremost thank you so so so much to my Jared family who not only looked out for me and my husband's wishes, but made them come true! Literally the adult version of Disneyland lol! Saying that I'm obsessed with my ring is an understatement!!! The staff are open and honest if you are! Don't go in trying to swindle cause my girls will see you from a mile away!! But joking aside in all seriousness, they will keep everything you are hoping for and looking for in mind when helping you purchase your dream gifts! Carolina and Guiselle ladies omg thank you for making me feel so beautiful and valued. Just spending time with you two made me feel like a piece of the jewelry that you so generously showed me and let me try on!!! 1000000/10 recommend for your next jewelry purchase RUN (don't walk) to Jared and spoil that special person in your life!! Xoxoxo read more

Jared - 3 CARATS LADIES!!! That be my man right there!!!! - Jewelry Near Me - Rancho Cucamonga, California

Two stars for the amazing girl who helped me find the perfect ring. We had no issues choosing my original engagement ring. Excellent customer service. We live quite far from this location, never had any issues if we missed inspections. Fast forward 7 years, we were looking to exchange and upgrade. Found the perfect ring thanks to Alondra. Was quite put off by the way the boss/manager/higher up was treating her. Super snobby. We made our purchase and have been super happy with it. I missed the initial 6 month inspection bc I was pregnant, working, other kids. Life got in the way. Finally made it down for an inspection one year after purchase. I didn't catch the name of the lady that helped but lemme just say. The way she made me feel for missing an inspection sucked. Not once did any person EVER mention inspections could be done at a sister location (that is much closer to where I actually live). Bc some of the women there are so snobby, I cannot recommend this location. read more

Would definitely recommend Jared's if you're looking for an engagement ring. Faith and Robin both helped me out. Robin was able to stay within my budget and help me tremendously in putting together a precious engagement ring. The customer service is excellent and as well you pay a small fee for the lifetime warranty which gives you peace of mind when you're buying jewelry. They have there in store jewelers which makes repairs easy you don't have to worry about your ring being sent out. I usually don't do reviews but I know the experience of shopping for an engagement ring or just any valuable jewelry can be overwhelming and you do not want to get scammed. You definitely get your moneys worth. read more

Jared - Engagement ring - Jewelry Near Me - Rancho Cucamonga, California

Faith and Miguel helped us throughout the whole process of picking the perfect ring for my future wifey. She wanted a black diamond and had to go through the process of having it custom made. When it was ready to be picked up, she didn't like it at all but Faith was really understanding and really wanted my girlfriend to get the perfect ring. We went through the process again and the second time was a huge success. My girlfriend is super happy with the ring. Miguel and Faith were so helpful and made the process comfortable even tho my girlfriend didn't like the ring the first time. Thanks for being so patient and making the moment feel special and memorable for us. read more

Jared - Jewelry Near Me - Rancho Cucamonga, California

I have shopped at Jared's a few times but have never been in this particular location. I was looking for a specific ring I saw on the website and wanted to see it in person. The store is busy on a Saturday afternoon and I get that, but to not even acknowledge people as they walked is extremely rude. Not a getting, nothing. I'll go to a different location, one that actually acknowledges people when they walk in. read more

I walked in just to see if they had what I was looking for with no intentions on purchasing anything that day. I had the pleasure of being helped by Faith Nagac and she helped me with more than I could have asked for. She got me exactly what I was looking for and made my experience excellent! read more

Bought an engagement ring with Faith and Laura and their service was unmatched! very responsive willing to go above and beyond for all my requests and questions . A very pleasant experience and she loved the ring. Would recommend them read more

Faith helped me to find my dream ring. I highly recommend this place. Everyone was so helpful and lovely. I had the best customer service over there. For sure I will be back again. read more

Jared - I FOUND My DREAM RING - Jewelry Near Me - Rancho Cucamonga, California

Angel is the grumpy-in-charge. After paying tons of money, his phone customer service etiquette was so bad I wanted to cancel all my pick-ups (except they were engraved.) Talked to me as if I was a 3yr old and sounded judgmental and did not want to accommodate requests. Bye forever Jared Rancho! read more

I have been attempting to get a men's wedding ring from this Jared location for the past few months. First two times the band came in with a defect (groove on the inside the ring), third time it came in the wrong size, fourth time it came in scratched on the inside. This was for a tungsten wedding ring. The quality of workmanship on these overpriced rings is sub par to even $20-$30 rings. I have spent well over 10 hours driving back and forth and waiting in the location due to the staffs' inability to check the correct ring was received and there is no defect. After trying 4 times to get a ring I decided enough is enough. Staff was completely unapologetic of the amount of time I wasted. Note I spent well over $10,000 at this Jared location. Terrible experience, I will be taking my future business elsewhere. Shame on you and your staff! read more

this store is very unreliable. I ordered a customized ring, it was scheduled to arrive at this location on 22 Feb 2024. I did not receive an email to come pickup, but I went anyway, because of past experience with Jared not particularly this location. I walked in, and first I was being ignored until I said excuse me to one of the female sales reps.....I guess because of my race and I was in sweats they assume I was just asking for directions. I told the sales rep, why I was there, she took me to the back of the store, and immediately this older woman, got an attitude with me, because I was there. they could not find my package. started giving me all these excuses i.e. UPS has delivered, but we have not gone through the items, asking me what my order number was, phone number, name etc. I had every email, from start to finish, kept hearing the older female say, I didn't send her an email to come. So I left contacted the number on the website, seems that the item was delivered and was signed for, was directed to call another number and this female kept saying I am so sorry, REALLY!!!!. She gave me the actual tracking number, the person's name who signed for it. I called back to the store to speak to the manager, he immediately started pointing fingers, passing the buck so to speak. He claim the general manager is looking into it, and he asked for my phone number. I have yet to get a call back from anyone. Before I hung up the phone with the store manager I stated, "I hope that you all are not giving me the runaround, He immediately said no we are not we are trying to locate your item, and will get back to you. I see that this locations has a lot of negative reviews, I should have read the reviews for this location, before I chose it to have my item sent..... Unreal, for a company like this, that sells only high end jewelry to be losing, items, and then have sales rep (s) that get an attitude with you because I am doing what any normal person would do, and followup because they are the ones that said my package will be ready for pickup on 22 Feb 2024. If I knew this is how they conduct business, I would have went to another jewelry store. I will be hesitant in the future to deal with this company, this location in the future. ****If I could rate a zero (0) for this location, this company right now I would. ALL I WANT IS MY RING, and the older female working at this location, she needs to be either retrained, or retire, because she is lucky I was in a good mood at the time, because since DEC I have been waiting for my ring, and I was in a good mood and happy. NOT A GOOD LOOK for you JARED. It only takes one of your employees to make you look bad. GJM read more

Cynthia was fantastic today! Thank you She went above and beyond helping me with my needs! I Love Jared thank you again read more

The team at this location is always so professional and friendly. I come in often to buy gifts and presents for friends/ family. And I never have an issue. I'm always able to sneak away while at lunch/ dinner at Victoria Gardens. And I am able to sneak to the, "bathroom" and come back with a gift in time to cut the cake. Lol Thanks Jared of Ontario team. (Mrs. Robbin is a saint) Thankyou! read more

He went to Jared! We had gone ring shopping together to get an idea of the type of ring styles and the type of diamond we liked. The sales associates were pretty helpful and patient with us trying on rings. They didn't think anything of my furry baby (dog) in a stroller while shopping. Most of them had dogs at home and they were amazed by how mine didn't bark and stayed in his stroller. We must have spent two hours trying on rings at looking at diamonds. We even took a break to have dinner before closing a deal. The point is that the staff had so much patience with us as first time ring shoppers (we only went to one other jeweler before this). I'm not going to get into detail about their warranty, but will say that they did line out what was & wasn't covered, along with what would void the warranty. Yelp 100 Challenge - 25 of 100 read more

Jared - Jewelry Near Me - Rancho Cucamonga, California

Alondra was a very personable person and very helpful throughout the process. She explained everything extremely well. We highly recommend Alondra at Jared in Rancho Cucamonga. Best in the west. read more

I went into this Jared location because this is the location that my fiancé bought my ring at. He proposed on July 18, and it was amazing! He and my mom said they loved their sales lady who helped them named Faith, said she was soooo accommodating and helpful. They LOVED her. Unfortunately, I went on Monday to get my ring sized because it was too big and Laura helped me. I had such a terrible experience. She was so rude to me and didn't even congratulate me or ask how I liked my ring, I didn't even see a smile. She also didn't care to size my finger correctly and on Wednesday I went to pick up my ring and it's STILL SLIDING OFF MY FINGER. I'm so upset because I knew that day Laura helped me she wasn't not being helpful or even trying at all. It's really sad, I was so sad to have to drop off my ring in the first place and now she made my experience so much worse. I feel like if you work in a place like this you should be happy and maybe smile for people who just got ENGAGED.. better yet, maybe care to make sure this expensive ring is perfect and fits perfect. I called to express how unhappy I was and thankfully FAITH answered. I explained this all to her and she's going to make sure I get helped with her next week thank goodness. Someone who actually cares and can make this experience a bit better for myself. Thank you Faith. Laura, please learn how to take people serious and maybe appreciate your job a bit more. read more

Jared - A text to my fiancé about the ring still not fitting! - Jewelry Near Me - Rancho Cucamonga, California

My husband recently came to Jared to purchase a new wedding ring for me. The shopping experience for him was pretty negative, though the outcome was a beautiful ring and a positive shopping experience for me. Oxymoron, I know... let me clarify. We are African American and my husband works for a parcel company, as a supervisor in the warehouse. He decided to visit the store (alone for a surprise Christmas gift) just before going into work I.e., wearing old shoes a sweatshirt and faded jeans. The staff didn't seem to be interested in helping him and likely assumed he didn't have money to spend. When he found a ring he was interested in the sales associate (white male) asked how his credit was and tried to explain the process to finance jewelry at Jareds. My husband laughed and said, I'm paying cash please wrap this one up. Now, I do understand the job is to up-sale. However, the rep shouldn't have assumed it was necessary to finance a ring, nor should he have immediately inquired about my husband's credit. He should have inquired if my husband was interested in hearing about some of their "amazing finance options" etc. pretty tacky for what should be a classy shopping experience. We returned 12/26 to get it resized, so I accompanied my husband to Jared for the visit. We were greeted upon arrival with a "how can we help you folks", (but it wasn't the warm southern drawl you may have imagined) the gentleman (white male) who may have been a manger, who doubles as security just didn't seem welcoming. However, a lovely (white) woman offered to show me jewelry while I waited for my ring to be sized. She was pleasant and chatty and even invited myself and husband to a special event hosted at Jared, where you could preview designer jewelry. We left the ring at the shop and was told to pick up after 8pm. The kind woman remembered me upon my return, despite my being in a different scarf, jacket and hat due the cold weather. Perhaps my being a woman helped, or being well-dressed... maybe it was the Louis V bag or maybe that woman was simply kind and genuinely nice. Who knows. However, speaking with her caused me to give 3 starts instead of 2. I don't feel there are racial undertones in everything, but I was grateful to encounter her after not feeling welcomed by the other staff. read more

Jared - morganite with chocolate diamond in rosegold setting - Jewelry Near Me - Rancho Cucamonga, California

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As soon as I walked into Jared's I was greeted and offered assistance. Angel walked me over to the bands for men and helped me find the perfect ring for my fiancé. He was nice and very helpful. My experience at Jared's was great. I will definitely be using them for my future upgrades . Btw ladies the rings there are so gorgeous . read more

Attempted to go to Jared's to get my 15 k ring repaired as a prong was broken August 2020 and did not have an appointment ... There was a sign in sheet where someone would contact u back however that never happened I think they may be interested more in a sale ... I was there due to location but ended up driving to Montclair's Robins brothers instead and got the service I needed without hesitation! I don't think I will be returning to Jared's during Covid read more

Purchased a watch online on their website had it delivered to the store in Rancho Cucamonga, They notified me when the watch arrived I went to pick up the watch and found a watch in a tin no instruction books And no accessories. The watch obviously came from display so they were trying to sell me a display watch as brand new. read more

This JAREDs has HORRIBLE CUSTOMER SERVICE vs CHINO HILLS JAREDS. I've been at this Jared's Twice... I just left this one and wish I didn't give them a second chance. First time I came to resize my Ring. Walked and NO ONE, and I mean NO ONE GREETS you! No one even Acknowledges you. The first time I came in, I wasn't greeted AND they decide to look over me and help the second Person that came in after me, after I waited 10 minutes! Today, SAME THING! The girl who was wearing a BLUE BLOUSE, Pony tail with bad eyebrows, called her co worker who was just hanging out in the back room, and pointed at the customers that came AFTER ME instead of asking who came first. Then when I confronted her about it, there was no Sincere apology. She literally said "Oh sorry about that" then went back to talking to her Clients... That's Customer service? I would have been ok had she said ..."I do apologize for the mis-understanding, I can get my supervisor so she can address of your concern." Never again will I step foot in here. Now I understand why this Jared's has Bad Reviews. Don't waste your time and money here. The Jared's at Chino Hills is awesome..where we originally got my Ring. You get GREETED right away, and they acknowledge you if there's a wait. Oh EDIT: The first time I got my Ring resized here, and they didn't resize it to the right size, reason why I returned to have them Get it corrected. read more

Usually when my wife and I go to Jared at Victoria Gardens, it's a pleasant experience. While I understand it's the holidays and everyone's busy. I really didn't like how I was treated today. It's disappointing, especially being a card holder with them, not that I think I should get preferred service but nonetheless, you would think they would understand a bit more about my requests. I simply wanted to get a couple of batteries put into my watches today and I was OK if they could get it done by tomorrow, but the woman that approached me to help, Robin with a odd smile and awkward attitude was kind of rude to me. I felt as though if I weren't there to buy jewelry, I wasn't a priority simply because I just needed a couple of batteries for two watches. I was as nice as I could be, and simply asked Robin for my watch his back and said I'll take my business elsewhere. I've been in customer service all my life and I have never treated anyone like this always make them feel welcomed, always made sure I went to the wits end of my ability to help them not shove them out the door and already telling them no we can't be done. No it can't be done. That was weird. read more

These people are rude as heck. First of all terrible customer service. I special ordered a ring for my boyfriend and while we were in there the sales associate was trying to get us out the whole time. She never called to confirm and I paid in full. I called to check on it and even the lady who answered the phone was just sarcastic and rude! No accommodation or apologies. I hate this place, over priced jewelry for basic stuff read more

Charlye and laura were fabulous! They helped me pick out a bigger diamond for my 10 year anniversary and I also decided to keep my old diamond and create a new special necklace with it. They were very patient with all my changes and gave me great input. I would highly suggest you visit them. read more

I ordered earrings and was told They would be in before my anniversary a week later and called three times to find out when they would be in and the day before My anniversary they tell me they are not going to be ready for another Month. You think maybe they could of told Me that 6 days earlier. Had to scramble an got a better deal and better quality at Helzberg diamonds. Jared's is unorganized and not very professional. Would never use them again. read more

My girlfriend and I went to Jared's to look at engagement rings and we were greeted by a gentleman named Miguel Angel Maldonado. He was very professional, classy and had a brilliant knowledge of jewelry, especially engagement rings. He showed us a few beautiful rings and explained them in great detail as to why we should choose a particular ring based on our love and finances. The ring we selected is gorgeous and my new fiance loves it and it is because of Miguel! If you ever need an engagement ring or any other type of jewelry. Go see Miguel and tell him that Leon and Nichelle recommend him to help you. read more

Angel thanks the real jewelry specialist

Don't trust Angel. My daughter and her Fiancé bought a sapphire diamond engagement with the intention to upgrade to a diamond which they shared with him. He bold face lied and told them they could upgrade to a diamond and would get full value for the sapphire if they buy the diamond from them and there would be no resetting fee. Now he's retracted his statement hiding behind the words they can't do it because its company policy. If it was company policy then why did he state what he did and take advantage of a young couple. My advice is go to Robbins Brothers. I recently bought an engagement ring and they will give me 110% of my diamond original value when I upgrade the diamond with them. My daughter is going to take this up with corporate as soon as everything opens up. I just wanted to let people know this guy is just plain dishonest and get things in writing with him. read more

DO NOT GO TO THIS JARED!!! The customer service is absolutely terrible! My fiancé and I have given this Jared multiple opportunities to provide good service and failed every time. 1. Not one person greeted us when we went to look at wedding bands. When it came down to it, the pretty much said go somewhere else. 2. My fiancé took a friend to look at rings, they won't even help them bc they weren't buying a ring. 3. I bought the engagement ring from a Jared's in OC. I got insurance with the ring in case anything happened. We lost a small diamond and took the ring to the OC store. No problem fixed and polished. Looked brand new. Another diamond fell out!!! She took the ring to the Rancho Cucamonga store. She called and asked if the ring was ready. She was placed on hold for 10 minutes and then hung up on. She called back and they told her the ring is ready. She drove there to get the ring... Guess what?! The ring isn't ready!!!! Unbelievable!!! DO NOT GO TO THIS JARED!!! read more

I've been coming to Jared since about 2012. I have a protection plan that requires routine inspection. Every time I come, it takes a long time just to find my account! Also, they've recently transferred to a new computer system, that took even longer to find my records! After every time, the sales people that help me provide me with documents to bring in next time to make it 'easier' and it's always taken super long! The service in general is not very inviting. Sure, the sales employees are polite and patient, but when things need to escalated to their manager, it's the most horrible thing to experience! This woman speaks to her employees and customers with such condescension! I'm amazed that after all this time, she's still there! Overall, the place has great jewelry items and nice sales people to work with... but heaven forbid you need to interact with that woman! She definitely ruins the experience of buying jewelry! I love buying pandora charms for my bracelet, but I go to the Pandora store at other locations to avoid the possibility of an unpleasant experience. Stay away... until they get a new manager, that is! read more

My soon-to-be husband and i were ushered in by the security guard who actually went out of his way to open the door for us, as it was freezing and raining. We were greeted by Angel who was assisting another guest, but did not neglect to let us know he would be happy to help as soon as he was free. LET ME TELL YOU as an amateur jewelry buyer Angel was an angel. He was extremely knowledgeable and did not put any pressure on the sale. He was relatable and honest which is so hard to come by, in my experience. He was able to help us finance what we wanted and come up with a realistic purchase for our budget vs upselling us with dishonesty. Angel truly treated us like family and i can not express how blessed we were to come upon a salesman with so much integrity! Thank you Angel! read more

Jared - Jewelry Near Me - Rancho Cucamonga, California

Do you enjoy being treated like a second rate customer? Do you like like asking for assistance in finding the correct resize and not receiving any help? Do you like your sale associate giving you the cold shoulder, and turning around to greet another customer and give them better service?? Do you like your ring coming back incorrectly resized? Do you like your ring setting coming back looking dirty and gross? If you answered YES! To these questions then this is the place for you. You would expect this place to show a little care and respect with your engagement ring but they do the exact opposite. The ring returned incorrectly sized and so dirty. The craftsmanship shows lack of skill and quality. Will never return to a Jared's now. read more

I went in on Monday with my moms cross, the diamond had fallen out and took it in after I got off work. I was greeted immediately and was told the lady would be right with me. Sure enough the lady came and helped me she was super nice and very professional and helpful. She took it in the back to the jeweler and it was a simple and easy fix. Because it was so simple the jeweler popped the diamond right in and I was on my way. I defiantly love this store. I even got my beautiful cross from here. I will continue shopping here when I need stuff. What a great clean and professional store. I couldn't be happier with there service. Keep up the great work :)..! read more

My fiancé and I were looking for the perfect ring, and from the minute we walked into Jared's we were treated as a top priority and we LOVED our experience. We worked with Brandon who was SO personable (we highly recommend working with him- we will ask for him every time we return) and he listened to what we were looking for and he helped us pick out the perfect wedding set. We put a deposit down, but the next week the state went on lockdown bc COVID19. We ended up requesting a refund because we purchased a ring online bc we were on a tight timeline. He was so nice about it and even went on to ask about the ring we ended up purchasing from another jeweler- it feels like you're talking to a friend who truly cares about your happiness in finding the exact right piece. I highly recommend. I would give more stars if I could. Ask for Brandon. You will not be disappointed. read more

Stay the hell away from there financing. I purchased a ring on 12/08/18. From Bill one I am being charged late fees. So far I have made two on time payments and have been $58.00 on late fees. I was confident I was making a good purchase but I won't make this mistake twice.. Yes "I Went to Jared" but I won't be a return customer. Screw these people. read more

A. Maldonado was such a patient salesmen. I was really struggling with my options available to me and he educated me to help make the best decision for only me. I was also advised to add a something to my rings that was covered under my warranty that no one has ever told me about before. I visit Jared's Jewelry every 4-6 months and not once have I walked away feeling comfortable and satisfied. This Rancho Cucamonga location is further out but I will still be making the drive to buy or repair with only A. Maldonado. read more

Always a good experience at Jared's! Friendly assistance and they don't try and upsell you! 5 Stars!!!

Our experience here was awesome. The main reason was for the customer service Angel Maldonado provided. He was friendly and patient; he let us try on all the bands and styles we wanted. He encouraged us to try on more to see how all the looks matched or didn't match the ring. The experience was very comfortable and warm, unlike other jewelry stores we visited. He gave us tips and recommendations on how to care for the wedding band enhancer and wedding rings. He taught us about the different metals and what to avoid to make the rings beauty last. We did get the service and protection plan to get the band cleaned every 6 months. He showed us how to clean our rings on a daily basis. We had gone to many jewelry stores looking for wedding bands and enhancers to go along with my wedding ring, part of the challenge was the selection. This location had a good amount of styles to choose from, so bonus points for the variety. The ring pictured is not from Jared's but the wedding band enhancer is: https://www.jared.com/en/jaredstore/r6-rings-101524--1/diamond-enhancer-ring-1-2-ct-tw-round-baguette-14k-white-gold-120684307--1/101524/101524.101532 read more

Jared - Jewelry Near Me - Rancho Cucamonga, California