We were loyal customers of Alexander Jewelers for over 10 years, and what happened recently was…read moredeeply disappointing and heartbreaking for our family. My husband served on active duty in the United States Navy, deployed overseas between Dubai and Kuwait. During that deployment, both the engagement ring and the wedding band were specially made as symbols of commitment, sacrifice, and family. When he returned home, we wanted those two rings customized into a single ring, which is why we brought them to Alexander Jewelers. Before any warranty was issued, Alexander Jewelers first appraised and evaluated both rings, confirmed their condition, and only after that appraisal issued a Diamond & Gemstone Warranty. They were enthusiastic about the rings, willingly took them on, and over the years welded, resized, and customized the rings in their shop. We also paid for additional services and enhancements whenever recommended. As part of the warranty, we were required to bring the rings in for six-month inspections, which explicitly included complimentary cleaning -- something we did faithfully for many years, including as recently as one month ago. The warranty and inspection booklet were personally issued and signed by the owners. The inspection record is signed by Jake Tekin, and the appraisal was prepared and signed by Raymond Tekin (GIA Graduate Diamonds). Jake himself cleaned the rings many times over the years and has seen our children grow up, which makes what happened next even more shocking. When we recently came in calmly and respectfully seeking clarification about why cleaning was suddenly being refused, Jake became rude and accusatory, claiming we were "yanking his arm," "being aggressive," and "making his staff uncomfortable." None of this was true. We were not yelling, not hostile, and were simply asking reasonable questions about a sudden policy change. He also stated that we "must have been given the warranty by accident," despite years of documented service and inspections. As a long-standing family in Rancho Cucamonga (over 25 years in the community, even before Victoria Gardens was built), being falsely characterized this way during a calm conversation was deeply upsetting. We believe in respect, accountability, and honoring long-standing relationships -- especially with families who have supported a business for a decade. What should have been a straightforward discussion about policy turned into false accusations and dismissal, instead of transparency and professionalism. After years of loyalty, paid services, and trust, this experience was devastating. We will never return, will never refer anyone, and strongly caution others -- especially long-time customers and military families -- to think carefully about whether this business truly stands behind the values it claims. This was a painful end to what we believed was a trusted relationship built on shared American values.

We have been here a couple of times to service my ring and we've had wonderful experiences both…read moretimes. Their pricing is reasonable. Everyone we've ever encountered has been friendly and welcoming. We didn't have any appointment and they were able to assist us.

Came in one day asking if they can reset my diamond into a pendant and set a new diamond into my…read morewedding ring. Linda agreed and was extremely excited for me and my husband. She took the time to make sure she understood all the details we asked for. My wedding ring is Blessed and of high significance for us and it was very important that no Gold was thrown out of given to anyone else. They completely understood and added the gold from the original prongs into my custom pendant. The jeweler did an amazing job at setting everything. Thank you Gemma's Jewlers and a special thank you to Linda for helping us through the whole process.

Came in to see if they carry a large bail for a chain. Was told no, will have to make…read more Paid for new $280.00 bail. Received a call that all work was done, to come pick it up. Linda presents polished necklace and cross with new, so-called bail. I told her I don't think the money has been taken out of my account. I stand there and check. It has indeed been taken, plus tax. Linda wishes me luck and says see you soon. I ask Linda where my original bail is. Linda says, "I don't know, it's not here." Normally the jeweler returns original pieces. I ask, can you call to see where original bail is? Since it is and was paid for separately from the necklace and pendant, one hundred dollars. Linda replies, no, I cannot call him. It is his day off. He is with his family. I ask for the manager or owner, Gemma. She said, no, I'm sorry, she is not in today. I ask Linda for a receipt for my lost bail. Linda writes me on a Post-it that I am looking for a missing bail. She assures me that we will find it and it will be returned, not to worry. I said okay, and I walked to my truck, her saying goodbye. Got to my truck to check out the new bail, because Linda had put it on without me really getting a chance to look at it off the chain. Come to find out, compared to pictures I had previously of this bail, that this bail was indeed the same exact bail I had turned in -- stretched out, worked-over metal, and polished only on the outside. I walk back in to talk to Linda and to tell her what I had found. She claimed she only works there. She has no idea what's going on. And that if she could keep the necklace to show the jeweler what was going on, we'll get this sorted out. I told her I would not like to pay for a brand new bail, new silver and new working, if all you did was stretch my original bail and slightly polish it. Linda agreed with me that that was unfair. I told her I don't believe you guys are trying to mess with me, and this was a misunderstanding, and that we would get that figured out today. Next day, receive calls from Linda stating that it was a mix-up and that I would have the new one in a week. And it was just complimentary that they would make the original one I brought in work. Which, by the way, is what I asked for in the first place. I go down there, Linda lies to my face, insults me. Also admitted that if I didn't notice, she would have gotten away with this fraudulent sale. I have been buying jewelry from them for about 15 years. I will need to find a new small business jeweler. I do not trust that business, Gemma's Jeweler, anymore. They tried to hustle me. I got a full refund after back and forth three times. Do not recommend!

Great Customer Service Hugo Has been in Business for a very long time very HONEST great Prices…read moreand also knows how to fix broken jewelry I Brought some jewelry for repair thinking it was not going to be possible and also thought some was fake gold and he was very honest by telling me In FACT IT IS REAL GOLD and fixed 3broken Gold necklaces and 3broken Gold Bracelets craftsman ship is excellent and also charged me very fairly I highly recommended-Marcela

My family and I get our jewelry repairs done here and they always do a great job. The gentleman who…read moredoes the repairs is very nice. Can't beat the price too. Very affordable. Highly recommend. Thank you!

Had watch battery replaced. Friendly, fast service. The price was very reasonable as well…read more Will be back with my others

Where do I start with Ari and Watch Works. Had a couple of vintage Seiko's (Divers). 1 had stopped…read moreworking completely, the other needed a dial swap. Both had non OEM case backs on them. Not only did he complete the work quickly he made all the necessary modifications to get the new dial to fit my new case back. Completed the service on the non working one and after a week hadn't lost a second. Pricing was extremely fair and dealing with Ari was a plus. Please take my advice, if you have a watch that needs repair, adjustment, battery or complete overhaul take it to Watch Works. You will not be disappointed. He has earned my business for life. Thanks Ari !!!

Lovely family owned jewelry business. I went there for a gold buying event and fell in love with…read moretheir stacking rings.

A wonderful establishment that is truly family owned. Quality work, trustworthy service and…read morewelcoming people. They will clean your jewelry for free while you wait!

I can't recommend Famiy Jewels enough! I never had a Jewelry shop that I could go to regularly…read moreuntil I came across this place. The main jeweler Matthew is not only a master of his craft, but a friendly guy too! Made me feel really comfortable picking out which toe to put an iced out ring on. At the time of this review, I've purchased for myself 3 rings (two finger and one big toe), and 2 necklaces. I've also bought my girlfriend the cutest hello kitty vvs diamond necklace from here. Thank you Family Jewels, you've got me addicted to jewelry. I will definitely be going back here once I stack up some more minimum wage checks.

I had a completely awful experience at this jewelry shop. I took my husband's chain in for a…read morerepair, and when I got it back, I gave it to him. The moment he tried to put it on, the chain immediately fell apart into even more pieces than it had originally been in before the repair. I went back calmly to explain what happened, expecting them to stand behind their work. Instead, they told me I would have to pay again to have it repaired. I wasn't asking for anything unreasonable I simply wanted them to fix a repair that failed immediately. Instead of making the situation right, they refused to take responsibility and wanted to charge me again. Not only did I pay for a repair that didn't last even a few seconds, but the chain was returned to me in worse condition than when I first brought it in. I feel like I paid for a service that was never actually provided. This experience was incredibly disappointing, and because of it, I would never recommend this shop to anyone.

Great Customer Service!!!! Good Prices and Modern Design Selections on custom jewerly. I have been…read morea customer for well over 20 years plus and what I can say they have been very consistent in all deliveries of my purchases. I will continue to be a customer. Mel & Mimi

I will start first with Lin Ai and her sweet daughter Annie. They always give thee best customer…read moreservice. I have been a customer for several years and I know I am always getting the best price around. They do beautiful work, and I highly recommend if you are shopping for jewelry, please stop by and see what they can offer you. I recently was shopping for an upgrade to the center diamond Of my wedding ring. They took my "old" diamond and made a beautiful pendant and put in a larger stone in my setting. Both pieces looked amazing. We're so happy with our purchases!

I took Mario two Invicta men's pro diver watches, that needed a repair and a battery…read more They fixed both watches while I waited and charge me a very reasonable price. There is no room for improvement, because they did more than what I expected, and I all recommend them anybody that needs Repair, other watches, or jewelry. They even recommended a great Mexican food restaurant that was close to their shop

Great little place to get your watches fixed or batteries changed not too pricey nice little…read morewaiting area air-conditioned and also good music and good Owner as well as Christian so that makes it even better