They are people just trying to do their job. I know it's the devils work but hey, your car was illegally parked. I picked mine up from the lot at almost 3 in the morning and they were very nice. We laughed and had good chats and they gave me some info on what to look out for in the future. They were genuinely great and I walked away feeling good about it. For getting my car towed, I say that's a win. read more

By far one of the worst companies in flagstaff! They've towed my vehicle twice when I had a parking pass. I contacted this company and the female owner answered the phone. She was immediately hostile and talked over me shouting. She then literally screamed in the phone like an angry toddler and hung up on me while I was trying to explain the situation. When I called back she again continued to yell at me and told me to come to the shop and she would "take care of this and deal with me face to face". Maybe I should press charges for threats. Yikes! read more

Absolute bully of a manager. Peaked in high school (or didn't peak at all) and is compensating by holding people's lives hostage to feel powerful. Man sprinted to boot my car while moving and refused to let me move my car until I paid $300. Woman loves to curse at you if you ask any questions. After working 10-12 hours days doing manual labor for 3 weeks straight while trying to move, it was my absolute treat to encounter these garbage human beings. Extremely unprofessional, I've heard cleaner language from my firefighting crew. But they gotta make $$$ to buy the shiniest boots to lick. read more

Towed a friend's car of mine even though they had a parking pass. (Stole their car!!). Manager is extremely unprofessional. This company deserves to be shut down! read more

The manager of the lot is very rude very unprofessional. She should not be a manager. She does not like to work with anybody she think she's better than everybody else when you try to explain anything to her she is very rude with the questions that you ask...!!! read more

I never ever write reviews but this is the rudest towing company I have ever encountered.

The most disgusting business practices I have ever witnessed. The employee was so rude I wouldn't be shocked if she was on the TSA's no fly list and banned from every country. Smoking and on the phone while driving, blowing cigarette smoke in a customer's face, cussing out customers, and trying to charge two days of storage fees for a car that was only in the lot for two hours. All while verbally harassing customers. On top of that, they can't even tow. Cars coming into the lot had alarms going off from getting damaged during the woman's pathetic attempts at towing. I wish nothing but the worst for this woman and her company. read more

RUDE! Absolutely horrible customer service! I was towed from my sons apartment complex. I was sure I was parked in guest parking, they said otherwise. The apartment complex told me the Tow company took pictures and I could ask for them. The tow company told me they weren't required to take pictures but did. BUT I could only see them for an extra $60. That's ridiculous and sketch! I already was charged over $250 plus a fee for using a card. The receptionist was rude from the start. when my son got rude back. she started cursing at him and told him to leave the property. GREAT CUSTOMER SERVICE!!! Upon leaving the yard in my car, I stopped to ask her to help me remove the bright pink tow sticker from my window, because it was obstructing my view and I knew I shouldn't drive with it. She told me "no, get the fuck off my property" when I told her it was obstructing my view to drive. she continued to curse telling me to leave the property. I refused to leave until I removed the whole sticker with my thumbnail. She continued to curse at me (i NEVER cursed at her...and asked her why she was cursing at me) she said it was because of my son. I ended up calling the police. They close the yard at 5pm (per online) but legit drive thru the complex looking for vehicles to tow...easy money! AND if it's a legit tow...why not prove it? Why not help with sticker removal when asked (politely). And why is it acceptable to curse at a customer? read more

Don't hire these people. Predatory, rude, no regards for manners. The blonde idiot who works at the front desk has a mouth which embodies all of these characteristics perfectly. I live at the Grove and both my roommates and my boyfriend have gotten wrongfully towed from this company That's 3 SEPARATE TIMES. Just waiting for the day my car gets towed and I have to pay $300 for no reason. Can't believe I even have to deal with a problem like a towing company. Would give them 0 stars if I could. Also, just found out that they broke his $1000 exhaust pipe but won't do anything about it. read more

Absolute joke of a service. They prowl around looking for cars to tow in the dead of night and took my car without checking for the reasoning and then the lady on the phone was so rude. I ended up waiting for over an hour at the shop while they processed my request for my own car. Once I got my car there was scratches on my front bumper and a sticker on my window that left residue that has still not come off. All these people do is take advantage of college kids. Get a real job losers. read more

If I could give zero stars I would. These people literally towed my car right from my private driveway because it was an HOA violation. I didn't know this though! And they didn't give any sort of notice or anything! They simply towed it right from my driveway. The next morning, I thought my car had been stolen! They made me pay $250 just to get my own car back! And not before they made me sign a waiver releasing them from any future litigation liability!!! So if I find out something was damaged when the car got towed, I can't sue them for damages! These people are literally the scum of the planet. read more

I had a tenant move into my condo and that same night, her son, (who was just helping her move) got his car towed. I called JARR towing and explained the situation and they released his car. I never thought I'd be giving a good review about a tow company because usually, you're not happy when you get your car towed, but they were just doing their job and actually showed compassion and I for one very much appreciated that. read more

Slime balls towed my daughters car from the grove apartments with a parking pass in it no doubt. They have crackhead drivers driving around looking for people without passes then take advantage of those kids. The courtesy officer at the grove apartments on a recorded line told me they've done this at least three times in recent months. That tells you they are a crooked bunch of scam artists. furthermore, the girl answering the phone was more than rude. I agree with other reviewers in that they are trying to take advantage of those poor college kids up there. having the apartment complex complain, and then remove vehicles is one thing, having a crackhead tow truck driver drive around, making decisions on what should be towed is absurd and should be illegal.. read more

went inside to pick up my sister from graduation for five minutes and they booted my car at 12:47 and I went out to leave 5 minutes later and there booting it read more

TERRIBLE service. Illegally towed my car from my own private driveway, claiming that it partially obstructed a fire lane, when it clearly did not. My car was parked in my driveway for 2 hours before midnight, not during 12 AM to 7 AM. There were 5 other vehicles parked in this exact manner REPEATEDLY in the same complex and this has never happened to them. So just pick and choose a car arbitrarily? Called to try to resolve the issue civilly and I was treated with extreme rudeness (and yelled at) by a person who likely is as miserable as the people she is making miserable. Nancy, Nicky, whatever her name is. This incident cost $257. ABSURD. read more

If I could give them negative stars I would!! This place is the biggest fucking scam! I was out of town for my sisters wedding when my car got towed from my neighborhood! I got charged a $75 abandoned fee because it had been there for 10 days. I got no notification that my car had been towed. They were rude and said I had an attitude when I had apologized for any inconvenience. i showed the pass in my car and they didn't take off any fees. They also charge $60 to see photos. They totaled my car and now Im the one paying for it! They need to go out of business. read more

My car got towed from my housing community at 2:30 am. I woke up to go to work and obviously couldn't get there. When I called I was informed that they are closed on Sunday and I could not retrieve my car until Monday. I was also told that I would have to pay an extra fee since it will be there for more than a day. In what world does it make sense that they can tow your car, not allow you to pick it up, and then charge you for their own chosen business hours? If they can't give my car back then 1. they shouldn't tow on Saturday nights knowing they're closed the next day 2. Not charge storage fees when they know it's impossible to collect the car. When I asked the lady on the phone how that makes sense she became very rude and told me to "go f- myself" and if I kept asking questions she would "make sure I can't get my car on Monday either". Absolute pond scum of a company and unfortunately there's nothing to be done about it. read more

If I could leave 0 stars I would. No compassion no morals no nothing. Woke up this morning wondering where my car was and found out it was towed. Asked why it was towed and was told because it did not have a permit. Told the receptionist in the red flannel. She went to check and it was there my permit to park in my apartment complex. Thinking because it was there mistake they would release it but no. They said they could take off the storage fee. Ridiculous. Basically you stole my car and I had to pay $225 to get it back. I feel like this goes against the Better Business Bureau and such. Don't know how someone can run a business stealing money for something I did not do but they did. read more

If you have them for residential towing. Just know that they will not answer to tow somebody out of your spot. I would give lower stars if I could. read more

Tow company is contracted to tow cars after 11PM so that residents have parking available. Very rarely does this company do their job effectively and tow cars without passes. I've since watched their drivers "make rounds" where they literally drive the main community loop without getting out to check for passes a single time. Overall seems like they are just taking advantage of a contract and not a good company to deal with. read more

I made an account specifically because I HATE these people. They tow my car from an apartment, (whatever I guess, it was not clear to me at the time but I was in the wrong I suppose) on a Friday and I cannot pick it up until the following Tuesday because of Labor Day weekend. Fine. I didn't need my car that weekend anyways. I show up to get it and they charge me near 400 DOLLARS to pick it up, because they added on late fees for every day I didn't pick it up. THEY WERE LITERALLY CLOSED OVER THE WEEKEND AND I COULD NOT POSSIBLY PICK IT UP!!!!!! THEY PUT ON LATE CHARGES FOR EACH OF THOSE DAYS?????? WHY!?!?!? So basically they charge me 200 dollars more because they are a bunch of low life's who prey off of common people. You better PRAY that your car doesn't get towed by these scam artists. read more

This towing company is the worst that I have ever had to deal with. They are targeting NAU students on Halloween then holding the vehicles longer than necessary to be able to charge the vehicle owners even more. the website says they are open every day including Sunday's from 9-5 but Mike would not release the vehicle for my niece to be able to drive back home so she can attend school tomorrow in Gilbert. I have been so proud of living in Flagstaff as this town has a small town feel until I encountered this company. If I could give zero stars then I would. Avoid this company if you want good service and not someone who is in it for profit alone. This is a bad example of a Flagstaff company. Spread the word!! read more

Wish I could give this place zero stars honestly. If you need to get your car towed do not spend your money here because they are already scamming people. I was visiting a family member and parked outside of her apartment only to see that three hours later my car was gone. I spoke with the apartment complex manager who said that the only reason I got towed was because I didn't have a visitors pass even though I was only there for 3 hours and people only get towed if they drive through and check your car. There wasn't any signs to signal towing in the parking space I parked in. This only means that they are purposely trying to scam people out of their hard earned money. I am a college student who is paying family medical bills and rent, and now I have to pay over $320 out of pocket to get my car back. And on top of that they then charged me $60 extra because they towed me on a Saturday which is out of there regular service hours. If you are going to tow on the weekends and don't offer to release your car back to you then they shouldn't charge $32.50 a day when I can't even get my car back. My car wasn't even at the lot for more than 12 hours and they still charged me for a full day of being impounded. Honestly so disappointed in this establishment because they just want to steal people's money. read more