Nice office with very nice receptionist, gentle care and fast service. I saw the younger Japanese…read moredentist. He was very gentle and explained everything to me.

5/28/26 - Six-month checkup for teeth cleaning by the hygienist and visual inspection by the…read moredentist. Everyone friendly and professional. Appointment was also on time. Highly recommend. Tip for security code at door: Enter slowly.

My family and I are new patients to the dental practice. The dentists, hygienists and staff…read moremembers took great care of our needs and were personable and super friendly.

Got my cavity filled and sooo many things wrong. I'm already not a fan of going to the dentist but…read moredoesn't help when your experience is terrible. In 25 years I've never had an experience like this. I waited for the doctor for a bit and hearing all the assistants keep asking each other do you know where dr is was not okay. Finally she came in and started working. She comes off as nice but her actions don't follow. Working on me like she's late for something, constantly getting annoyed with the assistant and even taking away tools from her. She was so close to my face with all the tools working so quickly I felt like she was gonna scratch me how many times. I was numb so I couldn't feel it but the pressure of how she worked was there and I've never been so sore after getting a filling. I've had how many fillings in my life and this is my first experience with them and it was not great. Definitely not going back.

Shout out to Dr. Michelle Zhou she is the best dentist I've seen throughout my 65 years. She…read moreprofessionally explains everything on your procedure your options when you're on a budget suggest what will work for you long term other doctors I've seen give limited options I give her five stars Im so happy to have found her I highly recommend her to all that maybe looking for a dentist . The office is clean and quaint her staff is great love the dental hygienist Heide. Thank you Dr. Zhou for crossing paths with you I'm sticking with you forever!

I was not going to write a review, but I thought about other patients who seek thoughtful and…read moreconsiderate dental care. I will preface that I retired from the medical community after 20 years of service. I'm disappointed to see that patient care and customer service are not a priority in this office. I scheduled an appointment two weeks ago. I had to take 4 hours off to come to my dental appointment and to put it in perspective my wage for 4 hours is $160. First off, I did not receive an appointment reminder. I looked on the website an hour and a half before my appointment time to confirm my own appointment because the website lists they are closed on Friday's. Receptionist states they were open and I let her know that the website says differently. Secondly, I arrive at the dentist office "on time." Finally, Surprise. Surprise. Door locked. I called the office --once again -- because I did not realize there are two locations in Waipahu. It would be nice if there was a note on the door or the appointment clerk directed new patients to the correct office in advance. I will not be using this office for my families dental care needs.

I was 5 min early for my appt and she didn't take me till an hour later ! She didn't even apologize…read morefor the extensive wait time. I understand running behind but 1 hour?! And no apology?! Then they took my xrays and told me what was wrong. She then just stared at me like I'm suppose to guess what to do next. She is an all around rude dentist & her work is terrible. I highly doubt not recommend her! Go anywhere else but here

I had a very good experience at this dental office. Dr. Valderueda and staff are professional,…read morecourteous and friendly. I plan on returning for my next teeth cleaning.

My dentist appointment was way overdue and I'm so glad that I was able to find Dr. Palola on Yelp…read moreand that they were accepting new patients. I had called other places, left messages, and not heard back. Which made me put off seeing the dentist even more. But the customer service here is top tier. Everyone is so friendly and professional. Dr. Palola's office in Waipio is located on the second floor, near the Waipio Costco next to the Starbucks. The office is clean and actually kinda stylish. I like the archways in the office and I was given a brief tour when I came in, which I liked because knowing my surroundings helps put me at ease. They go above and beyond to make you feel comfortable, they had a comfort menu with everything from blankets to a t.v. screen with Netflix. I only wish that I didn't procrastinate and made an appointment to see Dr. Palola sooner.

I need to put this out here because once again, Dr. Palola has gone beyond her professional sphere…read more The following scenario will tell you how dedicated she is and I owe her a depth of gratitude. A day before Thanksgiving, my gum area where I had my one implant is beginning to hurt. Of course, we lay people google symptoms and find the worse so I email Dr. Palola's office. She emails me and apologizes because their office is closed for the holidays, totally understandable. But she offers to prescribe antibiotics which made me happy bc I'm thinking it's probably an infection. A few hours later, she emails me again and apologizes for the delay in responding - she's in JAPAN!! I'm feeling so, so bad for bothering my favorite dentist while she's on vacay!!! Yet she's so professional that she checks her emails - aya! Love this woman and feel so bad for her family! I'm still the biggest chicken in the world when it comes to dental care, but Dr. Palola is making me appreciate her profession and her professionalism!!!

Kamalani and Melissa are the sweetest! From my initial phone call to book an appt for my sister to…read morethe actual appt, both have been gentle & non-judgmental. Love their flexibility for appointments, clear explanation on treatment plan + costs. Location is clean & quaint. Plenty of parking. I need of a dentist in Waipahu? Check them out!!

I had to call twice to confirm that my appointment was scheduled. It was cancelled. I surely did…read morenot want to get charged for a no-show. 6 days later, they called me back to see if I could reconsider rescheduling an appointment. Hmmm, how about NO! I don't want to be treated poorly or taken advantage of for my time and money

Always a great experience. I've been to other dental clinics as a kid but I've always felt…read morecomfortable going to Mill Town Dental.. about 12+ years later.. I'm 24 years old, & I still get my teeth cleanings here... In fact, they've taken care my whole family and they've always take great care of us and do their best to offer a high quality of excellent care. I also really like how they naturally build a long-term relationship with you. They're really good listeners so if you talk about your day or say something interesting about yourself, they'll always remember you when you come back for your next visit! & If ever we need to see a specialist like for wisdom teeth extractions, they've always helped us with referrals that accommodates our insurance plan... so all we'd only have to do is schedule our appt. & that's it! The whole team always communicate in a transparent and easy-to-understand way for all patient types, (ex. Speaking to my 88 y/o grandma with ' hard of hearing' and my intellectually disabled cousin how to care for teeth and gums). Always patient, understanding, & flexible when unexpected inconveniences arises. They also do reminder/confirmation calls days before your scheduled appointment which is helpful and rare to see clinics to do. In terms of their clinic, their waiting area is always neat & organized, their style is simple. Their way of seating caters to those who care about social distancing (about 5-6 chairs).. also have an air purifier/filter.. they recently upgraded by having a tv for the waiting area and their rooms while you have your teeth cleaned...goes to show they care about their clients and always do their best to comfort their clients and family. I could go on, but you get the idea

All the staff are very welcoming and kind. I've been coming to Mill Town Dental Clinic since I was…read moreyoung and still present as an Adult. Dr. Cababat is very nice, patient and always have an answer/reassures to any concerns and questions that I may have. They always make sure I am comfortable at every appointment. I highly recommend this Dental Clinic because of their good service and warm welcomes.

Needed to do some work while I was waiting, but was told that wasn't possible. Just wait and do…read morenothing. Very disappointed with Dr Tran!! Definitely no aloha from this person. The staff was great, but Dr Tran, not so much.

Staff is amazing. Informative and great customer service. Doctor had some bedside manner that I…read morethink could be better especially dealing with parents of children. But my son really liked the doctor was very comfortable with her. Doctor did an amazing job on his gum surgery. She was Informative of his care. My son is doing great. We are so blessed to have this doctor .

I've been going to the smiling place for 4 years and I have only great things to say about them…read more Staff are super friendly and understanding, very courteous and organized. My dentist is Dr. Chadron Araki. Dr. Araki is such a gentle Doctor and he will talk to you throughout the process of getting numb or even doing a procedure on your teeth. When I took out my wisdoms, the process was so quick that it only took 15 mins. To take out all 4 of my wisdoms, I feel like waiting for the numbing to kick in was the longest part of the procedure. Every time I go here, they always take care of their patients and I feel like that is so important being because a lot of people don't like going to the dentist.

The dentists definitely needs improvement. I had swollen gums, this is the first time this happened…read moreto me. There could've been multiple reasons why I had swollen gums but it was all over my mouth. Not just in one area. I made an appointment and had Dr. Chad Arakaki. I sat down on the chair, they put the napkin around my neck and he came and asked me what was wrong, I told him my situation. I told him I just wanted him to look at it. He put his mirror in for one second and didnt even look at my gums and said I need a full exam which included xrays. I told him I would come back for thise but just wanted him to look at my gums. He didnt ask me any questions and just shut me off and charged me for the appointment! He could've been nicer. He could've asked, are there any changes to my routines, changes in toothpastes. These are things that cause swollen gums. NO! Nothing! Just come back for full exam and pay for this one! I take care of my teeth pretty well. I know it couldve been someone new I used. I just needed him to tell me all the causes of swollen gums.

Today was my first visit to Dr. Jennifer's office for a dental cleaning, and I had an excellent…read moreexperience. From the receptionist to the dental staff and Dr. Jennifer herself, everyone was welcoming, friendly, professional, and caring. This was one of the best dental experiences I have ever had. The entire team made me feel comfortable and well cared for throughout my visit. I truly appreciate their outstanding service and have already scheduled my next appointment in six months. I will gladly recommend Dr. Jennifer's office to anyone looking for a great dentist. Thank you to the entire team! June

Because our medical changed, we were told they no longer can except us as patients even though we…read morehave been going there for years. This is not the way retired kupuna should be treated, very disappointed.