Marshall and the rest of the staff in the package room are amazing! I was helping someone order…read morethings when he thought he would be moving into an apartment, and then had a last minute change and didn't move it. But we still had packages that had already been ordered and/or delivered. Marshall and his team were very kind and patient to send photos of what arrived and then print labels and get things sent back out to Amazon/FedEx to return items for us. Their communication was impressive! So appreciative for all of their help!

FRAUDULENT PEOPLE!…read more We live next door to this building in condos, and they have received misdelivered packages for our building, even being photographed in their mailroom. They refused to give them to us, even though they are addressed to us and obviously misdelivered. Then they say "oh we don't have them" despite photographed evidence. Next is "oh we can't find them". They claimed to have sent them back, although we went to them the very next morning. Asking how did they send them back, they stated with a driver. This being with me going to when their package room opened for business hours, and no delivery came yet, and the delivery in question happened the night before right as they were closing. So did Santa come and get them overnight? Especially when I see several boxes marked RTS right there? Obviously very shady management and company. Not good people at all. Not even good neighbors. Probably keeping packages for themselves.

I've stayed at Rincon Green for the past year, and it's hands-down the best choice I made when…read moremoving to SF. This is one of the highest rated apartment properties in the area, and I can attest to all the amazing reviews here and on Google. When I initially scouted the property, I had the following key factors in mind: 1) Safety and security of the building, 2) proximity to work and attractions, and 3) reputation and responsiveness of the management company/staff. Rincon Green exceeded in all three. Rincon Green was the only property I researched that had a gated front entrance and park space, which is great for privacy and relaxation. This also naturally doubles as a deterrent for strangers and passerby's. The property is always well-managed, clean, and in running order. I've never once felt unsafe, lost a package, or run into any unpleasant surprises. Rincon Hill is located right next to a slew of company offices, the financial district, Chinatown, the Embarcadero, and much more. I lucked out with my office being a 15 minute walk away, and could easily run along the Embarcadero after work or on the weekends. While the Bay bridge is right outside my unit, I've never had any noise issues as the walls/windows are very well insulated. Last but certainly not least, Rincon Green has an outstanding management team. I worked with Alexandria (Allie) and Roy when signing my lease, and they were extremely patient answering all my questions, and making sure my moving experience was as smooth as possible. James at the front desk is just amazing and has on numerous occasions gone above and beyond to help me; I always look forward to stopping by to catch up. Now that I'm moving away from SF, I'll absolutely miss everything Rincon Green has to offer, and it's a bittersweet goodbye to the amazing people that work here.

Ive been living at Rincon Green for ~6 months…read more Quick shout out to the Leasing Manager I worked with over a few weeks to get into the right apartment (Cary Mayo). He was super friendly, transparent and candid through the entire process- even made move in day a little easier. Actually just saw a picture of the units on the yelp page and they look pretty representative. The gym is clean and not packed even during peak hours which is nice. Haven't had any issues with appliances or paying rent. One thing I'd like to figure out is if they take BILT credit card for rent payments but I think last I checked the leasing office said no.

Steven Shutler is an exceptional agent. He helped us secure a two-bedroom apartment in our dream…read moreneighborhood of Pacific Heights in under a day! We identified a listing of interest, Steven arranged a tour within the hour, and our application was submitted, signed, and approved just two hours later. Steven is everything you want in an agent--professional, highly responsive, and transparent throughout the process. He even negotiated a 35-day lease start, giving us sufficient time to provide notice at our current residence and saving us a ton of money. You are an absolute gem, Steven. Thank you!

Rent SF sucks not only can you not get through to anyone ever contact anyone or get someone to ever…read morelook at an application but we had a $500 deposit stolen from us and never got it back and we didn't even get into a house or anything we did an application that required a $500 deposit that we were supposed to get back they'll give you a s***** Studio for $3,000 and then expect you to pay a deposit which is not ethically moral or systematically just these aren't just houses in finances these are people's lives and everyone deserves a home I think rent SF needs to take a couple steps back and look at themselves as a company as an organization and add morale to their policies add understanding to their conduct and include empathy as a package deal

Out of all of the apartment buildings I've lived in, this one (hands down) tops them all…read more Deb, who manages the building, runs things like a tight ship. She is extremely responsive and communicative about everything, and jumps into problem solving mode when you let her know of a (rare) issue with your apartment. Under her extremely organized management and close supervision of the building, I feel extremely safe. What's more is that she's a ray of sunshine who personally vets everyone who lives here, so everyone is polite, clean, and responsible. I probably saw over 100 apartments when I was searching in SF, and when I toured the unit with Deb, immediately recognized that it was a gem. You get much more bang for your buck than other comps in Russian Hill and Cow Hollow. (For example, you can operate the well-maintained laundry machines with an app vs. coin operated). To boot, you're on a quiet street right above Polk (which has everything you'd ever need) and a literal two-minute walk from amazing restaurants like Elephant Sushi and Seven Hills. Let's just say I have no plans to move.

I have lived here for almost four years now and feel so fortunate to be able to call this place…read morehome. It's in a wonderful location that is close to bars, restaurants, and shops. While it is near a lot of activity, it is on a very quiet street (which I love). The building has an old San Francisco feel but the apartments have up to date renovations. The building is safe and very clean (cleaned every Thursday!). We also have the most wonderful building manager who is attentive and caring. I would highly recommend this apartment building to anyone. It is an absolute dream to live here!

Hadia emailed me back few days later apologizing for the mishap in the systems not showing she was…read moresick that day. Later I toured with Kaylee who was so helpful in picking a grear unit for my needs and in all email as well as text communications. I moved in few days ago and the entire process has been seamless and having a 24 hour concierge at the lobby has proven to be so helpful!

Moved in last December 2024. Since then the hot water was off for a day and recently the elevators…read morewere out of service for nearly an hour and I'm on the 34th floor! The next day there was no water for over 3 hours and when it was restored the water was contaminated and not drinkable for over an hour and there was no hot water when I went to bed at 11pm. The apartment is very noisy on the 34th floor since the windows are not sound proof. Sirens, car horns, motorcycles, street cleaning and trash pick up are many of the sounds bombarding the unit 24 hours a day. Super disappointed the a new "luxury" building was not built better to insulate against street noise. And several other neighbors I've talked to shared the same noise complaint. I would not recommend this apartment building.

I really enjoyed living at The Oak. The building is great--modern, clean, and well taken care of…read more Management and the staff are super friendly and always quick to help if you need anything, which made a huge difference. The location is hard to beat. Hayes Valley is just a short walk away for restaurants, shops, and coffee, and with MUNI right there you can get pretty much anywhere in the city without hassle. The apartments themselves are bright and comfortable with higher-end finishings. Overall, The Oak is a great place to live in San Francisco--I'd definitely recommend it.

I have had an incredible experience at the oak so far. I moved to San Francisco a few weeks ago by…read moremyself. I recently was moving a shelf upstairs and the property manager Ryan noticed and helped me carry the shelf upstairs. The property managers Ryan and Jeff make an effort to get to know all the tenants and are always willing to help. They also recently installed this cute coffee bar!

We lived at Venue for 7 years and moved because we wanted more space. The building is secure, never…read morehad any issues with stolen packages like in other buildings in Mission Bay. The trash, compost, and recycling chutes on each floor are really convenient. There's no extra fee for storing bikes in the secure bicycle room. The two elevators in the same location minimizes wait time. The team is incredible, responsive, and friendly - Evelyn, the manager and Armando, the maintenance supervisor are quick to address any requests we've had. Shirley Rada, building caretaker kept the building immaculate. If your apartment faces the courtyard, you'll hear "laughing man" ;)

The staff are incredibly lovely and it makes such a difference…read more The maintenance team Armando and Anibal are a joy to see around. They are friendly and down to earth, actually caring about solving your problem and not just checking a ticket off. They go above and beyond when you would want even if it's optional, and are super fast. It makes a big difference to have quality folks who are knowledgeable and care. The front desk is great too, Izabel and Evelyn are always super welcoming and helpful. Venue is night and day compared with the other buildings in mission bay we've lived in. The staff make the place feel welcoming, it's quiet here, and it feels way more at home.

Erwann is truly one of the best maintenance staff members I've experienced. He's always friendly,…read moreapproachable, and quick to help whenever something needs fixing.

Run! The leasing agents are dishonest and misleading, providing false information to secure…read moreagreements. They withhold critical information that tenants should be made aware of before signing the lease. I feel deeply betrayed by the leasing agent, especially given how pleasant and accommodating he had seemed. I genuinely trusted him and believed he had my best interests at heart. He even lied about repairing a few things in my unit two months ago, claiming he had put in a work order. It wasn't until last week, when I got my keys, that I realized nothing had been done! ALL OF THIS TOOK PLACE IN 3 HOURS AFTER I PICKED UP MY KEYS! THIS CONFIRMS WHAT ALL THE TENANTS TOLD ME ABOUT THE LEASING AGENTS AT LAKEWOOD APTS. THEY ARE NOT DOING THEIR JOBS, AND THEY DON'T CARE ABOUT THE TENANTS! WOW!!! THE DECEPTION IS REAL HERE! I will refrain from disclosing his name until I determine my course of action. The property is poorly maintained, with neglected common areas and unhygienic conditions. I asked to see the laundry room and parking before moving in, but they kept putting me off until after I signed the lease. When I picked up my keys, I finally got a look at the laundry room, and it was so filthy and disgusting, I wouldn't even let a dog stay in there! This gives me an idea of the kind of people who live here--rude, unpleasant individuals accustomed to living in poverty, with little regard for their neighbors or the shared spaces we all use. The tenants mentioned they've been in disputes with the leasing agents over black mold in their units, which is airborne and even clings to their personal belongings in the closets. Nothing has been done about their complaints! Additionally, the garage is inadequately lit, creating an unsafe environment. The scary, dark garage has no security cameras or security mirrors. There are individuals with mental health challenges wandering and appearing disoriented. Nothing's been done about this yet, either! There are huge piles of trash, old furniture, and unwanted junk stacked up by the dumpsters in the garage where we're supposed to park our cars! The security gates for the parking garage are broken and marked off with yellow tape! There are no security cameras in your hallways where your front door is. Entering the building from the garage, you're met with dirty common areas, and the elevators aren't any cleaner. While I was with the leasing agent, a visibly concerned tenant approached and explained that her neighbor was missing, her front door was wide open, and her belongings were scattered in the hallway and by the elevator. All the leasing agent responded with was, "I don't know what's up with her"! What exactly was I witnessing? He failed to use his walkie-talkie to contact the security guard to check on her, secure her unit, and call 911 for a wellness check As an attractive woman, this location presents numerous safety concerns for various reasons. Not allowing tenants to use Ring security cameras on their front doors is an unreasonable policy that compromises personal safety and increases the risk of becoming a victim of crime. This place feels like a massive setup just waiting to unfold! No one mentions that every time you get a package, you have to go down to your car in the dim, unsafe garage and drive three or four blocks to the leasing office to pick it up from a room they call "Hello Package." It's a huge inconvenience for any tenant, but especially for those of us who are disabled, like me! I paid the rest of my deposit, got my keys, and now I am too afraid to return or move in! I AM IN FEAR FOR MY SAFETY AND MY LIFE!

I have live here 1 year and have extended my lease further because I find this being a bery good…read morecommunity to live in. The staff is very responsive and focused on providing solutions quickly. Everything from admin topics to maintenance are dealt with promptly and keeping you as a resident informed. I enjoy not only the location and how close it is to downtown or to exiting the city but also the sense of safety and closeness that it provides compared to larger apartment complexes.

**Our 8 years at Windsor Mission Bay have been five stars!**…read more First, the team--Justin and Sam--are exceptional. Justin, the Property Manager, is consistently proactive and communicative, always working to keep the complex clean, safe, and respectful. Maintenance requests are handled quickly and professionally, thanks to Sam's responsiveness and skill. The staff *truly* care about residents' quality of life, and it shows. Our unit is bright, modern, and highly functional. We get tons of natural light and a beautiful view of trees, and day-to-day living is comfortable year-round thanks to solid construction, sound-sealed windows, and high-quality appliances. A standout feature is the abundant closet and storage space, which has made organizing and settling in easy--especially over the long term. The location truly can't be beat. We're within walking distance of excellent food, public transit, and green spaces, with quick access to both I-280 and downtown. It's the best of both worlds--urban convenience with a calm, neighborhood feel.

Jamie is a rude person. Do not rent from this location. She represents the company and are…read moredefinitely are liars. Trying to get you in, show you their "benefits" but has actual a scammy location

I moved into 923 Folsom about two months ago, and I can confidently say that it has been a…read morewonderful experience so far. Dean and Jami make such a strong and welcoming team; they are always helpful, accommodating, and genuinely friendly. Our daily interactions never fail to brighten my mood and set a positive tone for the day. The location is ideal, right in the heart of SOMA. It offers the perfect balance between the vibrant city life and the quiet, peaceful atmosphere you need to recharge, especially great for students like myself. The apartment complex itself is beautiful and, compared to many other options in the area, surprisingly more affordable. The environment here is very quiet, the rooms are spacious, and the amenities are abundant. My favorite part about my room is the abundance of natural light and the great air circulation, which makes the space feel refreshing and comfortable all day long. Overall, I couldn't be happier with my choice to live at 923 Folsom and would highly recommend it to anyone looking for a well-rounded living experience in San Francisco.