Service, knowledge. Lifelong community business!! Merchandise of high quality and varied.read more

I worked with Oscar Serna on a custom engagement ring . What I loved about the process is that he…read moreheard my ideas, educated me about everything I had questions about, and he presented me with just enough great options to make a great final choice. The end result fit within the budget I gave him in the beginning and he had it ready ahead of the deadline with all of the paperwork and details documented correctly. Oscar and sons has come through for me several times now on Diamond & Precious metals jewelry for my loved ones. I highly recommend Oscar and Sons for all of your high end jewelry needs .

I recently had the opportunity to work with Donna Johns at James & Sons Fine Jewelers, and the…read moreexperience was exceptional from start to finish. Donna is incredibly knowledgeable, professional, and genuinely passionate about watches and fine jewelry. It's clear she takes pride in building lasting relationships with her clients, not just completing a sale. I look forward to working with her in the near future. -Greg Danielson

Came inside there to look at their jewelry. They have a security guard at the front door that makes…read moreyou feel very uncomfortable to even be inside the store watching your every move felt so awkward had to leave. We'll never be back.

My mom and aunts love coming here for resizing and purchase jewelry from here so I thought I would…read moreget my husbands wedding ring band resized here. The ring fits well now. I didn't give them 5 stars because they don't have the hours posted ANYWHERE. Not yelp, google, instagram, facebook, and the hours listed on the receipt are wrong and outdated. Also, their website never worked for me. They didn't answer when I called to ask about the hours and they didn't reply to my message when THEY texted ME saying the ring was ready. The second star was lost because I felt like they lack attention to detail. My husband's ring was engraved and it wasn't until after we dropped it off that I realized we didn't mention it but since they don't answer or reply back I couldn't communicate the engraving. However, I thought well maybe they will see it when they look at the ring to resize it and give us a call asking if we want to keep the engraving. They didn't call and sure enough when we picked up the ring the engraving was gone. An error on both parties but I think if they are a high quality business who pays attention to small details they could have caught the engraving. They said we can get it engraved again for $50. No thanks. We live in the south suburbs and I only came here because of family recommendations.

best service always I 100% recommend it they always there…read moreto help you and you step into the jewelry and never feel pressure great customer service always.

I was recommended to this place for jewelry repair. I went in and they were absolutely phenomenal!…read moreThey were honest, and reasonably priced! Will definitely be back! A+++

I went to have my battery replaced on my watch and no wait for it and also put in a pin for the…read moreband. Great service and friendly.

Good gift options. Staff is helpful but a bit overbearing. Zaid helped us and made an effort to…read morehelp style options as we shopped but was a bit too forward grabbing bracelets and bags out of our hands.

Popped in for a simple watch band adjustment. They took care of it immediately and it fits…read moreperfect. They refused any payment. I will be buying my jewelry from these guys in the future.

I saw a slide 14K slide mount on the internet and called James and Williams store to inquire about…read morethe piece. A young girl named Melanie helped me. Their advertisement said it was a 14K yellow-gold bezel. I asked 3 times if it was solid gold or hollow. Melanie said solid. After I received the item I looked for the 14K gold stamp; there was none. After receiving the piece I called Melanie back to again confirm 14K solid yellow gold, she was quite snippy and rude. She reneged stating only the bezel was gold and the cage was not solid gold. Why was it advertised as 14K gold? If the bezel was indeed Stuller I am sure it would have a 14K gold stamp. Not a lot of integrity here! I've worked at a jewelry store. I know what a loop is, most stores have testing equipment to determine gold authenticity. I would never do business here again.

BEWARE OF THIS PLACE!! THE OWNER TAKES NO RESPONSIBILITY FOR SENDING OUT YOUR JEWELRY FOR…read moreREPAIRS! I had a watch that the band needed repairs. I thought it would be fixed in house, but they send it out to downtown Chicago. I wanted an estimate for the repairs....but they fixed it without giving me the estimate first! So I was forced to spend the money....which was ridiculous! $28 to fix a band?? I could have purchased a new watch for that.. Well, I had the watch back for under a week and one of the links snagged my sweater. I returned to the jewelry shop and they made all kinds of excuses as to why they were not responsible.... Shoddy....overpriced work. I don't recommend.

Kathy and her team is amazing! Such great customer service. Beautiful jewelry for all different…read moreprice points.

Yes I took my charm bracelet there and they did a good job on it,I had charms added to it,the cost…read morewas reasonable!

I been going to this place for ma years years. I actually live in Plainfield il & drive here…read morespecifically for custom jewelry and watch repairs including gold repairs. I have sent many customers here over the past 10 years and they still are coming here and also sending referrals Louis is very trustworthy and incredibly fair with sales and repairs. Keep up the excellent work