I just purchased an auto at Butler Toyota. Glen Reid was my salesman. He was extremely…read moreknowledgeable, listened to what I wanted and very patient. For the first time purchasing a car was a pleasant experience.

I have bought several cars from here, as well as had them serviced…read more always have had great community with me.

If you trust your mechanic; then you know why I will take my VW to Hilltop. The best VW repairs I…read moreknow

Took car to get fixed it was there over a month and not even looked at or touched. Supposedly. I…read moredrove my car there and had to get it towed elsewhere. My car had water damages and I was completely LIED TO ABOUT MY CAR. Never will I deal with these folks again. Mr. Glen didn't even tell me about the damages that were done. He just said mother nature did it. As many storms we have had this has never happened and it's a shame. I just wanted to get my car off his property. Folks should be more honest. You have to do right by people and this was wrong.

Chris Satterfield took the time to do it right. Very nice person, I had some problems with the car…read moreother people told me there was more problems with the car he was down to earth and found out the direct problem. He fit me in as soon as he took care of what he was working on. My car has never been running better. I defiantly recommend him, and I will go back when I have car problems.

Car had $700 damage while in the shop for repair. Owner denied involvement and even rode with me to…read morethe body shop. Home security video finally made me realize my suv went to the shop without the dent, and came home with the dent. Won't go back. Too bad. I believe his helper did the damage, but the denial really surprised me.

Absolutely fantastic staff and company as a whole. Owner is wonderful and has the upmost respect…read morefor all customers and confidence in his employees and services. Have definitely found a mechanic for life. Thank you all for what you do!

Got it -- here's a professional, factual, but clearly negative review that sticks to your…read moreexperience and avoids anything that could be dismissed as emotional or exaggerated. You can post this on Google, Yelp, or with your insurance company. I selected College Automotive to repair my truck following an accident, and unfortunately my experience has been extremely disappointing. The shop billed my insurance company for repairs that were either not completed properly or not completed at all. Specifically, the rack and pinion was billed as replaced, yet after experiencing continued issues, I sought three alignments and two independent second opinions, all of which confirmed that the rack and pinion was not functioning properly and may not have been replaced. Since the repair, my truck has been returned to College Automotive three separate times due to ongoing problems, including a knocking noise when turning left. The rack and pinion installed was a remanufactured part that should be under warranty, yet the shop has refused to honor the warranty or take responsibility for the faulty repair. Additionally, I was told the shop had communicated with my insurance company regarding these issues, which later proved to be untrue. I trusted this business with a major repair and relied on their honesty and workmanship. Unfortunately, the lack of accountability, refusal to warranty a clearly defective part, and misrepresentation of communication with my insurer make it impossible for me to recommend this shop.

Chuck and his wife communicated through text and calls while my car was there. Chuck received my…read more2018 Audi Q5 by tow truck in the evening, and the next day the parts were ordered and installed. The car was ready for pick up within 48 hours. I recommend their business. The facility was clean and organized. They had a great sense of humor too. I hope I don't need their services in the future, but if I do, we will return.

Family Owned businesses and very knowledgeable Team about all different vehicles. As always very…read morenice and super helpful Team here at C&L

I met Mr. Gary at my job, and for the record, I'm given business cards pretty often, so I normally…read morepay no attention to them, let alone consider using the person's services since I usually prefer word-of-mouth recommendations. But seeing as I enjoyed connecting and chatting with Mr. Gary--and coincidentally needed an oil change pretty badly--I figured, why not give it a try? When I called to make an appointment, I told whoever I was talking to that I truthfully had no idea what the hell I was doing and that all I needed was an oil change LOL. I was able to get an appointment pretty quickly, so I just had to wait for the day to come. Once I got there, Gary and John were super sweet and helpful. For once at a mechanic shop, I actually felt welcomed and respected as a young woman and didn't feel like I'd be taken advantage of because of my lack of car knowledge. That was honestly super refreshing. After my oil change was done and I came back to pick up my car, Mr. Gary pointed out a couple of things that might become issues or inconveniences in the future. I told him I wasn't worried about them at the moment and for the first time ever at a mechanic shop, there was no pressure to pay for extra services or repairs. For once, I didn't have a man talking to me like I was an idiot. All he said was that he understood and that if I ever needed anything else for my car, to come back and he'd take care of me. As long as they're open and I'm alive, this will forever be my go-to mechanic shop for ANYTHING I need. No matter what. If I could give this shop 100 stars out of 10, I would. This was genuinely the best experience I've ever had at a mechanic shop. THANK YOU VERY MUCH, MR. GARY!!!!

This store and Gary were recommended to me by my mother in law when my Dart's transmission screwed…read moreup. Its the only car for me and my wife going to work and my mother to dialysis and doctors appointments, Gary was amazing to both my mother and I and extremely professional. I was quoted almost $2000 and 4-6 day wait at another mechanic. I got it towed here on Thursday afternoon and I drove it home early Friday afternoon. He quoted us at around $700 but ended up knocking it down to $615 for us. He also told us to call him for any future issues with the car, even if he couldn't handle the problem he would help talk us through it and make sure we weren't ripped off by a less scrupulous mechanic. Great man, absolutely will be coming back.

They were very helpful by following me home and then taking me back to the dealership so I could…read morebring my old car home. I appreciated the fact they didn't try to sell me a warranty. Steve, the sales manager offered to do a minor repair on my old car but they didn't have the staff to do it on a Saturday. He was very helpful. The reason they didn't get 5 stars is that damn "Dealer fee". Arguing that it is one of the lowest doesn't make it right. It is just extra profit and I wish all dealers would just admit that they take advantage of the public by charging it. It was $689.50 or about 8% of the cost of the used car I bought. Overall a positive experience.

We had a very disappointing experience at this Mazda dealership's service department today,…read more2/24/2026 at approximately 4:30 PM, with a new team member, Darren Carlson (who, according to the dealership's instagram page, started in September). My father went in to inquire about a recall on his vehicle. He does not speak English fluently and was doing his best to explain his question. Instead of assisting him professionally, Darren responded in a rude and condescending tone, including saying, "Was that a question or a statement?" Rather than clarifying or asking follow-up questions, he appeared impatient and dismissive, seemingly more concerned and focused on his computer or whatever else he was doing than on helping my father. When I joined via FaceTime to help translate and explain the situation, I was initially told he did not need to speak to me. Although he eventually listened, his tone remained condescending while explaining that there would be a diagnostic fee unless covered under warranty. I made it clear that I understood and the issue was not the fee, it was the lack of respect. When we asked for availability, he began to provide dates. However, after requesting his business card and his manager's contact information, his demeanor changed. He provided his card but did not give manager information. Only after I directly addressed his behavior and stated that he was being rude and disrespectful did his attitude shift and he became apologetic and willing to schedule the appointment. Respect should not be conditional upon confrontation. No customer, especially someone navigating a language barrier, should be treated in a dismissive or condescending manner. The interaction felt unprofessional and discriminatory. If this is the representation of Mazda then, it's best to go elsewhere. I hope management takes this seriously and ensures all customers are treated with professionalism and respect.

Back in April the A/C on my 2013 f-150 went out. I went to a place I usually had work done and they…read moresaid between $2-3K. So I shopped around and that was about normal. Then they said their main office said no to the repairs because they would have to pull the dash to fix it. I took it to Shipman showed them the papers the other had supplied they looked at them put all the data in their computer and came up with a price several hundred lower. I had them do the work, it was ready when promised. They gave me a small retired military discount, plus they didn't need all the parts they thought and took that off the final bill. Honesty, intregrity, and quality. Two months now and it's still nice and cold. I've told family and friends this is the place to go from the git go. Thanks Shipman

My vehicles have been taken care of by Shipman Automotive since 4/24/2017. Never have I returned…read moreany vehicle for a second look or 2nd try on a repair because some young mechanic is learning at my expense. As a 20-year retired Marine I know my family can depend on a first-rate going over when we have our cars inspected for upcoming trips. Automotive support on Blanding/Orange Park has always been a problem until we walked through Shipman Automotive's door.