Have known Brian for around 30 years and he is very helpful to get something repaired and…read moreeverything else.

I bought my fiancé's diamond ring here, MYSELF (with the gal's assistance showing me different…read morerings) :) No need to go to GIANT stores. This guy has been there for over 30 years and still doing a great business. There is a reason for that.

I dropped a brace and necklace to be imprinted. They told me in would be ready within a weeks on…read moreJuly 6th, 24. When I went ten days later July 16th,24. The hadydone it was not able to return it. They couldn't take my payment. It's been a frustrating and disappointing experience. The people he sold it to are not organized now it the july 24th, 24 I still haven't heard or gotten it back. If you need something engraved they are on the bottom of the barrel. It's disgusting that they can't tell you any a month later and you still don't have an item that should have taken less and know more then a weekA month later I haven't heard from them or haven't been update. They suck at customer support

Great welcoming family owned jewelry store with a wonderful selection, and if they do not have it…read morethey will get it! They designed a beautiful original wedding band for my husband that he gets many compliments on. I also got my beautiful wedding band there. That was 11 years ago. Why am I writing this now? I continue to go there for all my jewelry needs, repairs and cleanings. It is so nice to be greeted with a warm smile. I recently went in for my husband bands birthday present. Shhhh....Don't tell him lol it is not for a few months.

My whole family has been doing business with Elliiot's for three generations. Huge selection of…read morefine jewelry and watches.Then there is the service. Always there for cleaning and repairs. Don't waste your hard earned money on franchise stores...Go to Elliott's for a family owed and run local business that has years of experience.

They were extremely nice helpful for what I had done they were reasonable do recommend taking your…read morebusiness here

Working with Andew was a pleasure. He understands Rolexes and when I received my Submariner No Date…read moreStainless 14060M it was better than the pics and I am pleased and would work with Andrew again :-)

I have been visiting this great, "off the beaten path" shop for nearly a decade and I never walk…read moreout without a newly acquired piece or having had a great time browsing and chatting with the owner or any member of the staff. This fantastic establishment is never the same twice...New estate jewelry or timepieces, unusual vintage signage, or quirky collectible finds of all descriptions. Prices cannot be beat; you'll always return if you go in for an offer on your items!

I got my ring resized from Princess Diamonds. It came out…read moreperfect. Thank you! Meixiang Kass from pretty chic lash studio Lexington.

Beware! They do not deserve one star. If you purchase anything from this store get it checked by…read moreanother jeweler. They made my family pearl bracelets with fake pearls. Long time resident of Burlington...please stay far away from this store!

My fiancé and I recently visited Artinian Jewelers in Lexington, MA, and I feel compelled to share…read moremy experience. Twenty-five years ago, I purchased a gold setting from Artinian at the Jewelers Building in Boston (which they are no longer located in) for a diamond ring that had been passed down to me by my grandfather. The ring had a damaged setting, as my grandfather--being 'old school'--had cracked it while trying to adjust the size himself with a pair of pliers, fearing that jewelers would replace the original diamond (an old miner's cut) with a cubic zirconia, which was apparently a common practice back then. Despite this, I had a positive experience at Artinian and regarded them as a reputable jeweler, one I would frequently recommend to others and trust with my own jewelry. Fast forward to today, and the ring no longer fit me, needing resizing and the prongs reset. My fiancé also had a ring enhancer that was too small to wear with her engagement ring and needed resizing. We thought this would be a simple request, as ring resizing is a standard service for any jeweler. So, we weren't expecting to leave without knowing the cost of the repairs. However, we were surprised when Artinian asked us to leave not only the two rings for resizing but also my fiancé's engagement ring for them to "determine the size of the enhancer." This didn't make sense to us, as they had already taken measurements of the ring, and we were only requesting an estimate at that time. Nevertheless, we complied, leaving the rings behind and were told we would be contacted with estimates. Three days passed without any communication, and we grew increasingly unsure about whether resizing the enhancer made sense, as it depended on the cost. I called to inquire about the estimate and was told by a woman on the phone that she was unfamiliar with our job but would look into it and get back to us--presumably the same day. But no call came. For three days in a row, we called, each time being promised a callback with an estimate, yet no one followed up. My fiancé, now feeling uncomfortable without her engagement ring and growing frustrated, wanted to visit the store and get the rings back. While I had previous positive experiences with Artinian, she had never dealt with them before and was less forgiving of the poor service. She felt it was best to part ways with them and find another jeweler. At the end of the day, with still no estimate in hand, we visited the Lexington location. We explained to the desk staff that we had dropped off our rings for an estimate a week earlier, called multiple times to follow up, but had not received any response. One of the women behind the desk then informed us that estimates typically take a week. I questioned how long the actual work would take if estimates took that long. At that point, the goldsmith from the back suddenly stood up, angrily approached us, and said, "Go find another jeweler." He accused us of "barging in" and demanded that we leave the store. Clearly, there was no intention of offering an apology or taking responsibility for the lack of communication and poor customer service. The situation escalated when I asked to speak to the owner. The goldsmith quickly replied, "You don't need to know who the owner is," and insisted that we leave immediately. I told him that I would be sure to share my negative experience with my friends and family, and I asked him how this behavior benefited the business. He had no response. In a highly competitive industry, pushing customers away like this is a surefire way to harm the business in the long run. It became evident that the goldsmith was stressed and overworked, taking his frustration out on us, the customers. This is not a recipe for success. My initial visit to Artinian was based on a positive experience from many years ago, but it is clear that the business has changed since then--and not for the better. The current staff seems disengaged and has lost sight of why they are in business: to provide a service that makes people happy. Jewelry is purchased for special occasions, to celebrate important moments, and this experience completely soured me on Artinian. I will never return, and I encourage others to read this review and others that share similar negative experiences. It's important to carefully consider whether you want to trust your valuable jewelry to a business that clearly doesn't prioritize customer service or satisfaction. Upon reviewing other negative feedback, many of which share my concerns about poor customer service, I noticed that the Owner of Artinian has responded. However, rather than taking responsibility, the responses focus more on offering an explanation for why the problems occurred. When a customer reaches the point of leaving a review, an explanation feels irrelevant. Disenchanted customers like myself have already moved on, as there are plenty of other skilled jewelers in the area who value their customers.

I came to Artinian Jewelry in Lexington Center not knowing anything really about engagement rings…read more Brie worked with me to design a beautiful, unique ring. Brie was professional, patient, informative and steered me with a focus on durability. Brie's husband Michael crafted the ring skillfully and completed it for me right on time. I am very satisfied with my experience working with Brie and her husband and the outcome. Thank you Artinian Jewelers.

Atwood Jewelers designed the most elegant, gorgeous necklace for me and I was so happy to pick it…read moreup 2 days before Christmas! Wow! What a beauty that I will be proud to wear for all occasions. Thank you for helping me create a new piece with the diamonds I had. I will happily be referring you to anyone who needs a jewelry store with excellent customer service and prices. Thanks again!

On 3/20/2025 I composed a poor review of ATWOOD JEWELERS of Salem NH…read more Jeweler Mr. ALEX DIMES has since reached out to me in the hope of resolving this issue. I was pleasantly surprised that this matter was FULLY resolved to my satisfaction. Mr. Dimes is the utmost professional who addressed and remedied all my concerns to my liking. He contacted me both by phone and email throughout this process! I HIGHLY RECOMMEND Mr. Dimes and Atwood Jewelers, and would, without hesitation, use them again.

I started my journey to find the perfect bridal set about 2 months ago. I had a budget in mind that…read moreI felt was reasonable. The first store I visited spent some time with me. They were aware of my budget and showed me a bridal set I could not live without. When I asked for a price, the set came in $2500.00 over budget. Then of course the credit card pitch at 39% interest. I left so disappointed. And I felt so disrespected. I walked into Patties, (where I should have visited first) greeted by Sherry's smiling face immediately putting me at ease. She asked what I was looking for, what the budget would be and we proceeded from there. I dont think there was anything in the case I would not have loved. One, however, stood out. We matched a wedding band and I was enamored with the set. I was afraid to ask for a price...then Sherry told me it was UNDER the budget by $700.00. She never tried to entice me with what was outside my budget, never rushed me in any way. She respected me and the amount of money i was willing to spend. That speaks volumes to the calibur of this business. She understood these things take time and patience to decide. I would recommend this business to anyone looking to purchase a special piece of jewelry. Cases to choose from, many styles to choose from, many price ranges to peruse. Sherry, thank you from the bottom of my heart for helping me to choose EXACTLY what I wanted. I am absolutely in love with my purchase.

Pattie's Jewelry, Inc. is the BEST! We went in today to look at rings and for some help with…read moregetting a stone set from a ring of my mothers into another setting. I cannot say enough wonderful things about our experience! Sherrie was so patient and kind! She took time finding exactly what I was looking for and the perfect setting which meant so much since it's a sentimental piece! The selection is fantastic and the jewelry is STUNNING! If you're looking for a wonderful experience, head over to Patties!!! I even got to meet Pattie and she was wonderful too!