I had a great experience with 4 winds Chimney service. First time, but I have recommended them 3…read moretimes already. We needed an inspection and cleaning which revealed some significant repairs. We booked it and from beginning to end, it was smooth sailing with them. They consistently told me what was going on, where there technicians were and how much longer the work would be, each day. We had several different crews at different stages in the process and each and every one was great! They showed up on time, text to let us know they were coming, set up protective plastic sheets in the house, wore boot covers while in the house and worked hard each day. For all the work that they did, it was well worth every penny! Once complete, the work is fantastic and now we are enjoying our fireplace. Thank you 4 winds chimney!

I have been called by them to reschedule a chimney 3 times. They said they did not have the parts…read morebecause the do not order them until they have conformation. They had that over a week ago.

When I finally reached the service, I was told they don't service Gates. No explanation. Gates is…read morecertainly in the Rochesters area. Because they wouldn't tell me why, I am very suspicious. DO NOT RECOMMEND.

I called Top Hat Chimney and John at took my call, spent 20 minutes on the phone answering my…read morequestions and educating me about my chimney problems. He walked me through what could be the issues and how to rectify them etc. His knowledge is extremely impressive and he was very professional. I told him where I lived at the beginning of the call and it was outside of his area but he still took the time to talk to me even though he knew he wouldn't be getting my business. Very classy....in this day and age, we all need more people like John. Thank You !

Our skylight in the family room was pouring water during a heavy rain. Luckily, it stopped raining…read more I called TG about 10 pm and he showed up first thing in the morning and took pictures of the problem. The picture showed the skylight frame separated and he fixed/repaired. Using his underlayment paper and my roofing shingles left over from a reroofing job performed 8 years ago, he tore out the old paper and reshingled. TG also installed a bathroom exhaust the same day. Very happy with the immediate service and extra work TG performed. We've several downpours since then and no problems. Very fair prices without gouging because of my circumstances.

We had a gutter downspout that was 100% clogged and water was spilling down the side of the house…read more After calling around, the quickest I could get someone out here was two weeks. Luckily, I found Luis, who came the same day. He immediately cleared the clog and cleaned out all of the gutters thoroughly. It was a massive relief to not have to worry about the overflow causing water intrusion while waiting two weeks for someone to come and resolve it! Thanks, Luis!

We had Maurice out for an estimate for a liner on our fireplace, he pulled the insert out of the…read morefireplace, mid-aligning our pipe. Called him back to ask him to put it back, and he berated me over the phone saying he would be liable if he put the pipe back and we didn't have a liner installed. Finally got him to say he would come back but he had to check his schedule and call me back. Never called me back, so 2 months later I called a manager. She sent 2 techs out the very next day who ruined the pipe even more (they tried to align it but left a huge gap and taped it back together with tape that is not rated for fireplaces!) and also tracked mud and soot all over my kitchen and carpet. I will never have them in my house again. Working with the BBB to have them pay my bill to get the fireplace fixed and the carpet cleaned.

This is a slippery company. They are not trustworthy when it comes to their billing practices. They…read moreclaim to give you a "break" on labor but truth be told they tack it on the part. If you have a warranty be very clear that they service THAT warranty, that the look at the warranty. My furnace wasn't working, I took the morning off to meet them so when they said it wasn't covered under the warranty, I was desperate and trusted them. The next day I found out it was covered, Empire wasn't honest. They weren't a contractor for that warranty company, Goodman/Goodcare/Asure. They charged $485 for the part and only refunded $250 and claimed the rest as labor which the tech said he was being nice and not charged me. But the warranty covers labor, but Empire isn't a service provider for said company. So I am being blamed by the warranty company for trusting Empire, Empire claims the are not liable because they didn't install the furnace. Integrity is not something they have, find another company if you don't have to use them.

We bought a fireplace through a company that was sold to David Smart. We called in October because…read morethe pilot wouldn't stay lit and they couldn't schedule us for 3 weeks. So mid Nov comes, David arrives and cleans the FP, charges us several hundred dollars and 5 minutes after he leaves it goes off again. I called immediately and left a message. A woman said they needed to order a part. We've called half a dozen times since then and get no response. It's been weeks and no one has even given us a single update. We either get the answering machine or a woman tells us she'll let David know we called. I'm so very frustrated over this. We've had this gas fireplace for many years and have never had a service issue with the former owner. I really miss having it on!

I've had 4 fireplaces/stoves installed in the past 15 years: one gas fireplace, 2 pellet stoves,…read moreand one pellet stove insert. The last one was the pellet stove insert and the work was done by David Smart. Hands down the most professional, well-thought-out, and careful install I've ever had done. Even better, after using the insert a half dozen times: no issues! no callbacks! I'm hoping that David will be available to do annual maintenance because based on my experience with much less reliable installers, I know I can rely on his expertise and attention to detail. Thank you, David!

Joe did an excellent job. He performed tuck pointing repairs throughout the foundation of my…read moreVictorian home. He did exactly what he said he was going to do, was very respectful of my property and charged me a very fair price for the amount of work he performed. I highly recommend EMS to anyone looking to get masonry work done on their home. Greg S. - Rochester, NY

Service Requested- They poured a concrete sidewalk with a curve in it to create a safe path from…read morethe new front deck to the driveway. It looked hard to do at first but, being the professionals that they are, it turned out amazing. Very reasonably priced for the type of work. Superior quality and workmanship. They answer your questions easily so that you know what the process entails and are ready for each step of the project. Five Stars for sure!!! I would give them ten stars if I could. Thank you. The new sidewalk looks great!

Four Winds Chimney came out to inspect the two fireplaces in the house. We had not had them…read moreinspected since we purchased the house a few years ago. The technician, Mike, was outstanding as he recommended that I sit down with him to watch the inspection of the fireplace and explained in detail the images as they crossed the screen. Mike also inspected the chimney on the roof and the vent for the oil-based furnace in the basement. Mike provided me a complete report with pictures, and he went over his recommendations. I am having them come out to perform some repairs that were needed.

When cleaning our gas fired fireplace I noted what looked like water had been dripping into the…read morefireplace. Four Winds Chimney came out to examine the fireplace and the chimney and found cracked flue tiles. The technician, Jon, provided us with a complete report including pictures of his findings. We had Four Winds Chimney do the repairs. The work was superb and everyone involved was professional and courteous. I highly recommend Four Winds Chimney.

I strongly recommend against hiring this company. My chimney was very old and falling apart. I…read morehired them to rebuild it. While they were kind and nice, they are wholly unprofessional. Here are a few examples: - They did not tell me they would be needing to use my neighbor's driveway to access the chimney. While I was out they knocked on the neighbor's door demanding they vacate their driveway. - They ended up dropping a brick on my neighbor's new car. They did pay for the repairs. - When almost complete with the work, they casually mentioned that the chimney had not been repaired to city code. Now I need to have it rebuilt. Again.

From the owner: Our business specializes in Chimney Cleaning and Repair Service in Rochester, Webster, Irondequoit,…read moreFairport, Pittsford, Greece, NY and all of Monroe County. We are the area's chimney repair, masonry and rebuild experts. Our professionals will go above and beyond to ensure that you are completely satisfied with how your chimney appears and how well it operates. Give Empire Chimney and Masonry a call for immediate assistance today!

We had Mike clean our chimney this week and he was very knowledgeable and professional. He is great…read moreat explaining everything he did and the room was spotless when he left. We highly recommend Clean Sweeps Chimney Services!

Mike just cleaned my wood burning fireplace. He removed the buildup of creosote in the chimney…read more Mike is very knowledgeable and discussed what he was doing and why. He is very professional, and I would definitely recommend him.

Great job, great price...very satisfied with the quality and professionalism of the work.read more

Estimator came and we discussed the job. Talked about 2 options. I asked for price of each and was…read moretold I would have estimate that evening. Received 1 estimate 36 hours after it was promised and it WAS NOT what we discussed and way over priced The estimate included work the estimator told me could not be done. Owner called me trying to justify the price. That was another joke! Told be just the dumpster to remove the debris was $500. Problem being the estimate said debris would be taken away in a pickup truck. Pretty bad when the owner doesn't know what's in the estimate. Other companies gave me line iten costs Tall Pines was just a lump sum. WATCH WHAT YOU ARE GETTING!