A couple of Sunday nights back, I noticed that our a/c was not cooling as it should. When I got up…read morethe next morning, there was no cool air being circulated, so I knew we needed service quickly. Monday morning, my wife called Bulverde Heating and Air, which is the company we had been using for our regular service. In talking with them, they advised that they could work us in that same week. On Thursday, after several unanswered calls, my wife reached them by text. They told us we weren't on the schedule, but they would work us in the following week. By Thursday of the next week, after not hearing from them, we started calling them. No returned calls led us to texting again. After finally getting a reply, they told us we were not on the schedule, so they would put us on for Tuesday of the next week. Well, that would take us into week 3, and as we have been sitting in record triple degree temps the entire time, I knew it was time to find someone else! You would think that if a company is selling a service that they would do what they say they will do. I was actually shocked that this company treated a client like they treated us. I understand that, with these record hot temps, most of these companies have more to do than they can handle. I get it. Just admit you can't do the job and let us find someone else. Word of mouth advertising is a two-edged sword. It can be the best advertising in the world. or it can be the worst. Guess which one they will get from me.

Robert was a good salesman that worked with us on what we needed and provided and excellent…read moreexperience. At least as excellent as it can be for having to buy two AC units. Prices were comparable to other companies and they offer much better guarantees for the units.

Can not express how thrilled I am with the service I received today from Thomas at Classic…read moreServices. Very nice and friendly and talked me through the whole process of everything he found. Provided plenty of documentation and photos to see the process and issues. I highly recommend this company to anyone needing a great AC company on call. Looking forward to my further business with Classic Services. Another shoutout to Thomas again and representing this company with great customer service.

Brian was sharp, great recommendations and helpful. I…read morejoined the membership. Not cheap but good value!

I called Texas Air Repair Tuesday for inspection service and the were at our home Wednesday. I was…read moreable to obtain a service agreement for future inspections. Our technician, Christian Rodriguez, was very helpful and professional. The Maintenace agreement going forward will save us money over time.

I personally negotiated this contract and spoke directly with the self-reported owner by phone. His…read morecommunication style was aggressive enough that I had to stop the conversation and ask him to take a breath. I observed that the owner left a kink in the AC line on a brand new system install. I have photos documenting the condition of the line set and wall penetration before it was covered with foam. Homeowners: inspect the work yourself before the crew leaves, document everything in writing, and consider red flags like someone getting agitated at basic questions.

Our AC decided to die right as summer's first 100° days hit. We had another AC company come out…read moreand, while they did diagnose the problem, they did not want to work this particular brand. We needed a Ruud dealer and saw Urban Heating & Air was an authorized contractor. I called on Monday morning and spoke with Christi. She was super helpful and after I sent her a picture of the model and make and told her the part that was needed, she told me she would check if they could get the part. When I got home from work, she texted me to let me know the guys would be here by 7:30am the next day. Barry arrived by 7:15 and had my AC up and running again by 9:45! I highly recommend Urban Air & Heating. Excellent and fast service with a friendly and responsive staff.

We're not sure if the universe heard our pleas for help or if Urban is just that good!…read moreEither way, I give these guys 5+ Stars! Called knowing we had a fairly simple fix but with no electrical/HVAC knowledge we wanted a pro to come take a look in the 95 degree heat when our thermostat had zero power therefore we had zero airflow. Patrick arrived within 30 minutes and wham bam, we're all set to go! We highly recommend Urban!!!!!

Good communication and quick response. Repair to our A/C was priced well and easy to pay. Would…read moredefinitely recommend

I've been using Biking for almost 4 years and they are the best company hands down I've ever had…read more They are honest, professional, do excellent work, are swift to respond, and are very personable. I wholeheartedly recommend this family-owned business!

Thank you for a great job!! I recommend him anytime!! I am so please on his performance. Great…read morehonest guy!!

They replaced both my units and did so efficiently and at a reasonable price. They always answer…read morewhen called, great guys!

Tech was prompt and took care of the problem. Very happy with the service we received and…read moreabsolutely recommend this company!

Hey I just wanted to give a big thumbs up to Pilot Heating & Cooling. I called, they showed up, and…read morealthough I feared the worst, the technician had me up and going for a reasonable price. I was amazed and very pleased. 5 stars for sure.