The manager in the store is crooked…read more I recently bought 1/4 inch close body turnbuckles. Someone had stolen two off my boat. It turned out this size was too small. I returned to the store to get a refund, dropping them off in the front and walking to the back to see if they had the next size up. They did not. So I decided to order these and 5/16 of an inch--2 of them. Leaving the store and sitting in my car I stopped and paused a moment to check my receipt. I did not know what the cost was. I was stunned to see the receipt only covered the return of the quarter inch turned buckles and did not have the amount billed for the 5/16 turnbuckles. I returned inside and asked for a copy the purchase receipt and got a mumbo-jumbo, tap dance, and the manager refused to give me a receipt. Based on the behavior of the manager and his sketchy attitude I decided to cancel the order. I returned to the store told the manager I wanted to cancel the order. He gave me some bull story that one was shipped already which was impossible. This all occurred within 10 minutes. Next he told me he would need five minutes to take care of it and told me to wait outside. I thought that was very rude. I decided to go to the back of the store and buy some rope which I did and when I returned to the front desk I was again told I couldn't have a receipt for both the order and canceled order. A few days later, I saw the refund for the original purchase that I returned and then a charge for the new purchase but no refund. Since I didn't have a receipt I immediately filed a dispute with my bank. Since then I got a bunch of mumbo-jumbo about a restocking charge and shipping. What the heck? There was no shipping! There was no restocking. I canceled within 10 minutes. All because the manager refused to give me receipts. West Marines position is my $89 refund for the 1/4 turnbuckles was the refund for the 5/16 turnbuckles less shipping and restocking charges. It would be immediately apparent to anyone senior in the company, that the amounts support my case, not this bogus tap dancing invented story of the manager. And 30 years using this store. I have never been denied receipts for any purchase or return. This is a standard operating procedure for this company. The manager used this as justification to charge me for restocking on items that were never shipped and shipping for items that were never shipped. This manager needs to be fired. He has no integrity. Either that or he is being ordered by his superiors to screw people over this way. I suppose it's possible that he's under so much pressure to turn a profit that he undertakes despicable and reprehensible behavior. Worse of all I have been trying to contact the West Marine Corporate office and they do not allow an outsider to speak to a human being. I later found that my initial charge was processed after the return was credited. Not sure why. This all could have been avoid if I was given a receipt for my second purchase and a receipt for its return. I was entitled to both.

From the owner: For years, boaters have trusted West Marine Stratford to offer a wide variety of boating products…read moreand supplies Whether they enjoy cruising, watersports, fishing or kayaking on the area's rivers, harbors or open ocean, boat owners can find what they need from our selection of top-rated boat parts, safety gear, marine electronics, plumbing and maintenance products and navigation equipment. Our team offers knowledgeable support along with a comprehensive range of marine essentials to help you get the most out of your time on the water. We're proud to serve the local community with reliable products and helpful guidance.

Good Prices! Customer Service! Came on a Tuesday and got surprisingly Senior Discount! My…read more2-Go-To-Store Now!!

Staff including security lack basic manners! Yelling and screeching is allowed from one customer on…read moreanother customer andby staff as well! Place is a petty joke, Unsure how safe! Felt like a third world store

Outstanding service. Came out the same day to repair our Brunswick Golden Crown table, which…read moreneeded considerable work. Table is now good as new, level, cosmetically beautiful. Reasonable and fair rates, drove to Essex to do the job. Wouldn't use anyone else.

This sneaker shop is Dope!! They were super knowledgeable about sneakers and the service was…read moreawesome. I will be coming back soon.

From the owner: Family owned and operated Urban sneaker and clothing boutique.read more

I recently went to Rotary to get my skis tuned before a ski trip. A friend of mine recommended…read moretheir services. I told the staff member that I needed them back within a week... I received a call the next day that my skis were done and ready to be picked up! I brought my skis out to Colorado afterwards and was very impressed by the tune I received, especially for the price I paid! From now on, I'll be going to Rotary! Great quality, great price, great service.

I needed a new pair of skis, so I went to Rotary as usual. Bob waited on me and took time to…read morelisten and determine which ski was best for me. He spent as much time as I needed, answering my questions, and addressing my concerns. He's very knowledgeable and I felt very comfortable working with him. I had the chance to test the skis two days later, and they're awesome; just what I needed for my ability level. Thank you for your professional, courteous service!