This is not a conventional review. I am a member of Unity of Springfield. Unity hosts one of…read moreseveral cold weather shelters for helping homeless people make it through the cold months. Chappell's Tires was kind enough to donate a tire to one of the needy individuals who utilized our shelter. Thank you for your generosity! I am definitely going to go to your establishment when I need tires in the future!

These people did not deserve any recognition on anything. I left my auto back in May 30, 2022 for…read moreignition replacement. I was only able to pick-it up today. When I went there the business owner "Garry Shidler" asked how I'm going to make a payment cash or card I told him card. He charged me $579.90, I told him "are you sure you're not overcharging me?" And he said, well you know what I feel sorry that it took so long so you don't need to pay me just take the car with you. When we finally went to take the car the license plate were gone both front/back and when I asked Garry where it went? He said "he don't know, I'm not taking responsibility for this". I told him well this is your shop- and it is your job to know where it went? I said, I'm going to call the police and file a stolen report, and he said well if you did that you'll have to pay me? I was like what- 5 minutes ago you said I don't have to pay it because you feel guilty that it took you for four months. Now you're asking again? Sure, money is never a problem for me I'll pay. I handed him my card, he said well I can't accept card it has to be cash. So my brother went to the ATM, and got cash $600 and gave him, but he don't even give us back the change. Garry Shidler is a liar and a thief!! I also send this message to city chamber so that he can never get recognition!!

took my car in and they inspected my breaks & shocks for me. Dis not charge me anything to look at…read moremy car. We will be taking in our daughter's car today. They are honest, capable people.

Always have taken my cars there. They do great service. The prices have always been fair.read more

Went in for work. Parked in a spot. I was in talking to man behind desk. This man comes in yelling…read moreat me about hitting his car with my door. Went out and no mark on mine or his. He said it did not leave a mark, but i hit it. Which i do not understand. Come to find out, he was the owner. So if this is how he treats new customers. How can you trust him not to screw you in his work. Very bad customers service and a bad individual.

If I gave MD Hickman less than a five star rating I would be a liar…read more These gentlemen are educated, highly skilled, and professional in their conduct. I've been bringing my vehicle here for several years and always receive top notch service and very reasonable rates. Every time I leave I tell them, "I'm not going anywhere else".

5 Star service across the board . 100% honest and the labor…read morecost was fair . Great communication from the service technician from beginning to end .

We don't take our car to anyone but Rick's! We deal with Ryan and his group of experts. Never,…read moreever been disappointed and never felt overcharged. Their work is exceptional!!

If I could give Budget Radiator and Automotive 10 stars, I absolutely would!…read more We were in Springfield from St. Charles for my daughter's MCDA Honors Choir workshops and concert when our 2015 Honda Odyssey suddenly started flashing warning lights on the highway--FCW, LDW, a flashing Drive indicator, and the check engine light. We were only about 7 miles out from our hotel, but we were worried we might be looking at a transmission replacement as it seemed like the transmission went "limp" and wouldn't change gears while driving! The team at Budget Radiator and Automotive got us in quickly, took the time to thoroughly diagnose the problem, and didn't jump to conclusions or try to sell us unnecessary repairs. They found that the alternator had failed, but they didn't stop there. During the repair they discovered the serpentine belt and tensioner were also failing because the belt kept slipping off. They explained everything clearly, showed us what was happening, and made sure the repair was done correctly. After replacing the alternator, serpentine belt, and tensioner, they checked the transmission fluid at my request, (which looked great), then test drove the van for about 20 miles to make sure everything was working properly before calling us. That's the kind of attention to detail and professionalism every customer hopes for. The van now runs beautifully, all of the warning lights are gone, and we have complete confidence driving it home. When you're traveling and your vehicle breaks down hundreds of miles from home, you're putting a lot of trust in a repair shop you've never met. Budget Radiator and Automotive earned that trust from the moment we walked in. They were honest, knowledgeable, thorough, and genuinely cared about getting us safely back on the road--not just fixing a car. Thank you for turning a stressful situation into such a positive experience. If we're ever in Springfield and need automotive service again, this will be our first call. I highly recommend Budget Radiator and Automotive to anyone looking for a shop they can trust.

Fair! Reasonable! Professional! Quick.! Thing I liked best…read moreis they did try to take advantage of an older woman!

The service itself was really good, but (who I guess was) the owner cussed me out as I was leaving,…read moreand I was thinking why does he feel he needs to speak to me this way. He talked about how it was hard to find good customers these days and that he was the cheapest shop around and I was one of the dumb ones for never coming in before. So ok I guess, but while I first thought the service was fantastic, he quickly changed my mind with the way he spoke to me as I left. I at first thought this could be a great place to come back to, but now, after the way he talked to me as I left, not so much. I don't care how old he is, which he proudly told me, I won't be back.

Super friendly and clean. I just happened by for a minute and they were nothing but nice. Highly…read morerecommended and I will be back.

We have taken multiple cars to this location. They did an amazing job. Would recommend.read more

We had 2 flats on I-44 in the pouring rain! These guys helped us problem solve, recommended a tow…read moreservice that was amazing and even sent 2nd truck to transport all of us. They searched for 2 matching tires, got them changed and even checked the under carriage of the car. We were done with the whole ordeal in 2 hours. Angels in earth!!! Thank you

Note: Originally a google review that I am sharing in other places because they want to remove my…read morereview. Update: I received a phone call about this review and the owner explained to me that it's very unfair that I am able to leave a review about how their estimate came in significantly higher than everyone else and that he would try to remove this review. The explanation for the markups and excessive parts-cannon behavior was that I had a Chevrolet vehicle and the quote was over the phone with someone other than the main phone guy. An engine job on this vehicle is approximately 18-22 hours of work as per industry standards, and at their stated hourly rate (~$125/hr) they priced the job with 33.3 hours of labor, which is overly liberal. The engine itself was marked up more than any of the other quotes, drastically so. There were also charges for services that one would assume would be included, such as preliminary diagnostics and ECM tuning following work. It was explained to me that they should have turned me away on the phone instead of providing me a quote without seeing the vehicle, which every single other shop was able to do in a reasonable manner. I have stated nothing fallacious or libelous in my review, but the owner was clearly upset that I was "badmouthing" and chose to "hurt their business" despite not going with them, apparently you are only able to share pricing information with the public after you pay way too much for service. I attempted to end things cordially but it didn't seem as though this was mutual. As a note, I have not paid them a single cent and am only reviewing: A: Their ability to provide a quote for my vehicle as all 9 other shops have. B: Their ability to receive criticism. I rate them a 1/5 stars on both accounts. I hope I do not have any contact with this business in the future. ________ Ran quotes for engine replacement at a total of 10 shops including a dealership. Advanced Car Care Center came in drastically higher than all the other independent shops, 40% more than the second highest quote, 78% higher than the lowest quote. They came in costing MORE THAN THE DEALERSHIP! I would recommend picking almost any other shop as the data is showing that their quotes are so bad that I felt it would be irresponsible for me not to share this information. Caveat emptor.