I had Spectrum for a year on their introductory price, and everything went smoothly. But as soon as…read morethe 13th month came around, they raised my bill by $15. I called customer service to see if they could offer a better rate, but the representative told me I was already getting a great deal for what I had. That same night, I called T-Mobile and switched to their 5G wireless home internet plan for $30 a month, plus a free month and a $100 gift card. When I called Spectrum today to cancel, the representative suddenly offered to lower my bill to $20 a month, down from $55. They were practically begging me to stay. At that point, it was more about principle. If they could offer that kind of deal now, why didn't the representative the night before transfer me to someone who could negotiate the price? Instead, he acted like he didn't care, and now I feel the same way about their company. So I went ahead and canceled and moved on. When you take peoples business for granted, you lose them.

Constant price changes doesn't deliver on its speed promises, it's time to turn this crappie…read moreservice off Maybe they should try to reward loyal customers instead of bending them over. At least kiss me if you are going to F me

Next time your techs come out for a nest install please make sure they are knowledgeable - maybe…read morejust stick to dish installs, wasted 1/2 my day off - techs were not only 2 hours late, they took 2 hours to try to install the thermostat, after which they said its wasn't compatible, I don't usually complain, but the service charge was supposedly credited to my account then the tech called and ask that I reimburse him????? A real AC tech came out and did the install In 10 min. Maybe i should be reimbursed for my time?

poor customer service. I have tried to get a refund for service not received due to cancellation of…read moreorder. this was due to the fact that my landlord would not allow the dish on the property

I was told to come to a store to exchange my router and upgrade…read more First I went to the office on Stassney and the sign said they had moves. I went to the one on Brodie Lane, thinking aI could finally exchange the old for the new. But no! Their system was down. That doesn't bode well for an Internet company! Now I'll have to try the store in Southpark Meadows. HopefullyI'll have more luck there.

Spotty, inconsistent internet and awful customer service…read more Loves to gaslight you when you question why your bill goes up randomly out of nowhere (by almost $20 every time) for the same internet. They accused my non-existant child of ordering TV services on my non-existant Roku. When I asked who authorized any added services and why they wouldn't bother to send a notice, alert, email (literally anything) that this was added on, they said, "Oh, we had the wrong account pulled up." Shady and clearly disorganized company. Ridiculous.

When I bought my 4K TV at Best Buy they had a service rep there from Direct TV who told me the only…read moreway to see 4K was with their service so I signed up. Problem is the lips on the video don't sync with the audio. When I called to troubleshoot they said "yep, that's how it is." Really sucks

First, I signed up for the $89.00 per month special. After a month it went up to $119. I was ok…read morewith it as the amount of sports programming was good. But the streaming experience was just ok. Everyday, 4 or 5 times a day, the app would freeze, and I would have to reset AppleTV. No other streaming services have this problem and I am on a super fast fiber network. Then, the day of my bill date (in this case Aug 2 2025), I get an email saying my bill would go up to $189 a month! So I immediately canceled the service. The next day I get charged $129 for the month of August, a day after I canceled. They will not refund me the full amount for August. I warn you, Directv will give you a great price for starting their service, but will jack up the price a few months into it. And on top of that, their streaming service is well below par.

I've generally had a positive experience with Spectrum's service. The internet itself was reliable,…read moreand customer support representatives were always professional and helpful when I needed assistance. However, I was very disappointed with my final billing experience. I am permanently relocating out of the country to an area where Spectrum does not provide service, and I canceled my account with 16 days remaining in my billing cycle. Despite no longer being able to use the service, I was charged for the entire month with no prorated adjustment. What made this especially frustrating is that Spectrum indicated the account could have been transferred to the new homeowners if they chose to activate service, yet there was still no flexibility regarding the final bill. I understand companies have policies, but charging customers for weeks of service they cannot use leaves a poor final impression. It's unfortunate because the quality of the service itself deserved a higher rating.

Spotty, inconsistent internet and awful customer service…read more Loves to gaslight you when you question why your bill goes up randomly out of nowhere (by almost $20 every time) for the same internet. They accused my non-existant child of ordering TV services on my non-existant Roku. When I asked who authorized any added services and why they wouldn't bother to send a notice, alert, email (literally anything) that this was added on, they said, "Oh, we had the wrong account pulled up." Shady and clearly disorganized company. Ridiculous.

I had a STAP voucher and didn't know what to do with it. I found a list of vendors and contacted…read moreeach one, and All Digital was the first to respond -- and I'm so glad they did. Clara helped me find the right device, and took care of all the paperwork. She communicated well throughout the entire process, and made sure to follow through to the very end. Best of all, she arranged shipping to my home; I never had to leave my house. If you're looking for help with a STAP voucher that involves electronics, I highly recommend working with All Digital.

we had an appointment today with DISH technician to be here between eight and 12. After 130 we…read morefinally got notified he was not coming. So we spent the morning at bound at home waiting on someone who didn't even tell us they weren't coming until after it was time for them to come. I just made a new appointment. But I'm talking to a computer and I have no assurance that this next appointment between eight and 12 is gonna happen anywhere near that time or within that time. I don't know about you but talking to a computer that has a scripted conversation is not what I call Service. I'll be looking for an alternative to DISH now

David came all the way to Maxwell, which is really far from around Rock, to do our Starlink…read moreinstall. He walked me through exactly what he was going to do and made sure I understood. He was very kind and very gentle and I didn't feel like he was rushing the job or was just trying to get some cash out of me for a shitty install. He truly cares about the work he does and made sure my internet was up and running before he left. David is the guy if you're looking to install Starlink!

We had several lingering issues with our internet. Dave understood our issues and provided service…read moreto resolve everything! He was persistent and extremely detailed oriented. Do not hesitate to call on him!