They are terrible. The installer would not go on our roof to set up the bracket and dish so my 69…read moreyear husband went and did his job. He hooked up the long cable( need the shorter one) and they said they would send the same guy to do that. So they didnt send anyone. we have 100 extra feet of cable and the only way to fix it is for my husband to do it. the service went out for over 24 hours 2 weeks ago. they said they could get some one out in about 5 days. my husband went back up on the roof and the dish was completely off the cradle ( half way down the roof). clearly the installer had not clicked it in properly before my husband installed it. My husband fixed it.. i guess he is a verified Starlink installer now. we paid for service.. which there is none. i have photos and would love to share if anyone needs them. This company should not be in business and not representing the Starlink product. They don't have qualified employees, they don't care, huge rip off. stay away.. very sad to spend this much money and have to do the job yourself.

I'm in Seattle and the rain sometimes sinks my cable (literally) and Starlink Installation Pros…read morehelped me get my new dish in place. David P talked to me and was super nice. He explained everything in plain english. Then Tony came to my house and put it all together. He worked fast and made sure it was done right. Now my internet is top notch and FAST! Thanks guys!

I had Spectrum for a year on their introductory price, and everything went smoothly. But as soon as…read morethe 13th month came around, they raised my bill by $15. I called customer service to see if they could offer a better rate, but the representative told me I was already getting a great deal for what I had. That same night, I called T-Mobile and switched to their 5G wireless home internet plan for $30 a month, plus a free month and a $100 gift card. When I called Spectrum today to cancel, the representative suddenly offered to lower my bill to $20 a month, down from $55. They were practically begging me to stay. At that point, it was more about principle. If they could offer that kind of deal now, why didn't the representative the night before transfer me to someone who could negotiate the price? Instead, he acted like he didn't care, and now I feel the same way about their company. So I went ahead and canceled and moved on. When you take peoples business for granted, you lose them.

Constant price changes doesn't deliver on its speed promises, it's time to turn this crappie…read moreservice off Maybe they should try to reward loyal customers instead of bending them over. At least kiss me if you are going to F me

In South Austin section of Austin, Texas. ITC Service Group contractor to install Google Fiber was…read moreoutstanding. Arrived on time and gave us the option to arrive early, he did. Big job included drilling walls and digging in the yard. Took two and half hours. He answered every question that we had and made certain that the whole house was covered. He made sure that equal (Alexa) was covered and the alarm system was properly on the internet. Our technician who installed was Hector DeLarosa.

I rarely leave negative reviews, but this experience has been so frustrating that I feel obligated…read moreto warn others. Google Fiber installed a temporary fiber line at my home on May 23, and the router and equipment were installed inside my house on May 27. From that point forward, communication completely stopped. No one explained when the temporary line would be removed, when the permanent line would be buried, or that the installation process would leave my yard torn up. The temporary fiber line has remained stretched across my entire front yard, including my sidewalk and driveway, creating a serious tripping hazard for my family, especially my son. Since the installation, I have called customer support at least ten times and spoken with multiple supervisors. Every time I was told the issue was being "escalated," but nothing ever happened. Weeks later, the hazardous line was still there, and I still had no timeline or meaningful updates. I've worked in customer support for over 11 years, and this has been one of the worst customer service experiences I've ever had. The lack of communication, accountability, and empathy from Google's support team has been shocking. One supervisor even told me she had to end the call because company policy required calls to end after an hour--even though my issue remained unresolved. The service itself may be good, but when something goes wrong, the customer support has been completely unacceptable. A company should not leave customers chasing answers for weeks while a known safety hazard remains on their property. If you're considering Google Fiber, I hope your installation goes smoothly because if it doesn't, don't expect timely communication or effective support. Based on my experience, I cannot recommend Google Fiber.

Astound internet service was installed Feb 6, 2026. On Feb 26, 2026 they had to come out again due…read moreto an error message repeatedly saying "no internet". The the original installer apparently didn't complete the job and neglected a step. On March 30, 2026, I started receiving the same error message "no internet". This went on for 2 or 3 hours before internet service resumed without constant interruptions of no internet service. Yesterday April 8, 2026, at approximately 2:48pm I started receiving the same message "no internet". I rebooted, shut everything down and restarted. It worked for about 5 min before saying the same thing. So I called Astound and was told that I was going to need someone to come out because something was wrong AGAIN! I've only had Astound for 2 months and a technician has been required twice within that time frame. So everything I've heard about Astound appears to be true! Very Dissappointed!

I don't know how these people live with themselves. We're paying $500/month for 100 mbps service…read more No, that is NOT a typo: $500 for 100 mbps. When we try to cancel, they want nearly 10K in early terminal fees, and when they respond to your complaints with "get in touch; we'll have get you a better deal", they offer to up you to 500mbps for the same price, but only I'd you sign on for am additional three years of their insane costs. Just avoid them and their predatory pricing and go with Spectrum: you'll get faster service at greatly lower pricing and without the onerous contract.

I had an outstanding experience with my internet installation, thanks to Kenneth W(kh308p). From…read morethe moment he arrived, everything went smoothly. He actually showed up early, which I really appreciated, and he got everything installed and running much faster than I expected. What impressed me most was his professionalism and knowledge. I had a lot of questions throughout the process, and Kenneth took the time to answer every one of them clearly and thoroughly. He explained how everything worked in a way that was easy to understand and made sure I was completely comfortable with my new setup before he left. Kenneth was friendly, courteous, efficient, and clearly takes pride in his work. The entire installation was stress-free because of his expertise and excellent customer service. If every technician provided service like Kenneth W., customer satisfaction would never be an issue. Outstanding job and a truly exceptional experience!

Been having a constant issue for weeks with my internet dropping from 900mbps to 20mbps, called…read moretech support nothing over the phone helped so I got a technician to come in. Kenneth Hyatt kh308p came in person, he was personable, explained everything in detail and was very respectful. He's easily one of your best techs, if I ever have a call a tech again, I hope it's him.

We have been happy customers of Press8 since the summer of 2012. Migrating lots of existing direct…read moredial numbers into our own purchased VoIP equipment and getting it all programmed and set up was a challenge, as expected. Our competent but technically inexperienced CEO (yours truly) needed lots of hand-holding to get it all done, which Martin Field provided patiently and expertly. Once set up, there have been few minor problems. More importantly, the sound quality in HDvoice is great, the monthly cost is highly economical (and simple to understand) and the service when needed is top notch. We are a small family-owned Texas-based business that delivers service better than the big boys; it is nice to to business with similar companies that have the same approach! Press8 is high on our list!

I have never met these guys, I don't even know what they look like or who they are. What I do know…read moreis that they are always with their sleeves rolled up whenever something is needed of them, problem or request resolutions are provided far quicker than I can anticipate and I have been in Telecom for 20+years. The only regret is, I can't provide more business for them, office politics and all; working on changing that fact though.

Increased plans by 5 bucks becasue they think some crap they are adding gives it more value…read more Will never upgrade my line again nor buy another phone from them. 40 dollar activation fees. Constantly upping prices. It was not even a year ago now. Admin teclo recovery fees on Watches and tablets that are assigned a number in their system but dont actually have any calling functionality. But we are expected to pay 5 bucks per device for these charges for unsuable lines. Seems like a lawsuit waiting to happen. Also..... if you file too many complaints with the BBB the threaten to disconnect you. Then lastly after buying a phone during a promotion that stated you'd get a 200 dollar gift card and many of hours online with hteir support... nothing still now 5 months later.. Oh an heaven forbid you try to call and reach a person... the automated system will tell you to go online and hang up on your over and over again. Its honestly one of the most pathetic business models next to Starlink/SpaceEx but I wont dive into Grok's falciies now.

We got assistance from Jordan, Lexis, and Tristan. it was a tough situation with cyber identity…read moretheft. They went above and beyond in helping.

After years of searching for Internet at our home in Wimberley, we are remote, Spry did what Elon…read moreMusk could not! Thank you for your service and the ability to finally work remote!

They have good service and a pleasant customer service and they will install the service as soon as…read morethey can , really like the service thanks