Surprised to see the low ratings here, but just did a photoshoot here with my girlfriend, and it was a good experience. Our photographer was pretty skilled and helped with us on the poses. Our appointment was at 5:30, and we were finished by 6:00, so it didn't feel long at all. The only con I felt was that the dressing room was a bit dirty to change in, that could be a bit more clean. Otherwise, it was a solid photoshoot experience with JCPenney. I would recommend also using coupons or a Groupon for a photoshoot session, there are good deals. read more

The guy that took our pictures was nice , Just for $209 every picture I got either we had eyes closed baby looking away , he got his "face shot" where you couldn't even see my son. they were so behind. Literally so disappointed. Not worth it really read more

The girl who took our portraits was nice however, the pictures that were taken were not the best for the amount that we paid for. The pictures of my kids came out cute but our family pictures is a different story. The photographer could have guided us better on how to pose I felt like it was rushed. I came out with my eyes closed or about to close on most of the shots. My posture could have been corrected before taking the picture. It was just horrible. Only one family picture came out decent. We will definitely not be returning. read more

I wasn't sure what to expect. I had booked an appointment back around Christmas and they were so overbooked we had to cancel after waiting and waiting. But we decided to try again this spring and it was such a great experience! My toddler was a bundle of energy and the photographer was so patient and got really great photos. Way better than I ever expected. They actually looked posed when I know my toddler was only still for a second. And the family poses are cute. Will definitely go back again! read more

Zero star! Take your business elsewhere or save your money. For the amount the charge to the kind of service and result they give you, it's absolutely a waste of time and money. The lady in the front who also happens to be the "studio manager" is terrible. It was supposed to be a 15 minute session and I booked for 2 kids which is $15 for each. No good picture came out. Nothing even acceptable. For $200 digital files, what. waste of money. The lady is not good at all period. She didn't even try to make my kids smile. Me and my nanny was the one busy doing the work she's supposed to be doing. DO NOT GO HERE! read more

I didn't get the name of my photographer but she was sweet and took good pictures of our 6 months old. Only thing I wish is that the time slot they put aside for each session was longer and they didn't schedule appointments so close together. Felt just a tad bit rushy, but overall a good experience. read more

JCP Portraits - Great capture - Session Photography Near Me - Arcadia, California

I almost never leave reviews, but i feel like this place is so unbelievable that i just have to. I came here cause I bought a Groupon photography session. My paid Groupon package came with 1 digital image and 4 prints. After taking the pictures, I paid for the service and gave them my Groupon code as the payment. They told me my 4 printed photos will be mailed to me in a couple weeks. Ok, cool, I left. After getting home, I wanted to re-look at the photos we took that day... Also wanted to look for my digital copy in case I wanted to print more later on. I could not find my digital copy anywhere on shutterfly. Then I looked for my emailed receipt to see if there was any instructions on how to retrieve it... that's when I noticed the receipt only showed a summary of 4 prints being ordered... did not see my digital image as part of the receipt summary. Thought it was no big deal, left a voicemail to the studio that afternoon, someone called me back the next day which i was glad, but I was told "because I already paid with my groupon, they will not send me the digital image" My response was that my paid Groupon package INCLUDED the digital image. Of coarse I need to pay for my photo session so it would only make sense that i gave them my Groupon code as the was the source of payment... It would make no sense if I didn't use the Groupon code. Her response to me was "once again, I asked the manager already, she said cause you already used the Groupon code yesterday, we're not going to send you the digital image" I again explained that the digital image was part of my package so wouldn't it be right to send me the digital image that is PART of my order? I'm not asking for more, I'm asking for what i already paid for and was not given. The girl then answers the same answer saying she already asked her manager and the manager said that BECAUSE I used my Groupon code already, they will not send me the digital image. So i basically got the managers name "Jacqueline Morales" and gave up explaining cause the girl just kept saying the same answer. I'm not sure if it's just me, but that makes NO sense. People DO pay after they get a service, and they do expect to get what they have purchased. Package bought includes 5 things in which they just gave 4... they still somehow refuse to give me my 5th item that THEY FORFOT to give the day of. It's even on the receipt that it was not there... (girl forgot to click it as part of the order) Well, lesson learned here is ALWAYS check everything before you leave... some places will be honest and give you back the missing item, some places like here... will not.... even if you have a receipt of what was ordered, and what was received. Now I'm just hoping my pictures actually come in the mail in 2 weeks...The employee also just gives the same answer even if it makes no sense. I'm not even sure if this is a communication problem or a policy problem.... Ridiculous. read more

DEVIN did my son's EXCELLENT 1st HALLOWEEN photo session! We bought costumes for him to change into: Tigger and Captain America, and Devin was patient, professional and overall great! It's hard to coax a timely smile from a 5 month old and Devin ABSOLUTELY came thru in the clutch for my family. My parents absolutely loved Devin's sense of hospitality and attention to detail too. GREAT JOB DEVIN! read more

What an exceptionally crappy experience here. I very rarely write reviews but this experience went from ok to bad to worse to finally really pissed me off. I called this location around 10:00 am this morning and the person who picked up asked me for my number and said she would call me back as she was busy. No problem, I understand that, so I left my name and number and went on with work. Around 2:30, I still hadn't heard back so I called and the same person picked up. She apologized for not getting back to me as she was busy. Again no issues with that. I just wanted to know one simple answer to a question. I asked "how much for a portrait photo for a business card?" She told me that it would be $4.99 and so I confirmed the price and asked if it would be less than $20.00, to which she said yes. It sounded good so I made an appointment to be there by 4:00 pm. I got there and was greeted pleasantly by this person and was asked to pick a background, which I picked white. I changed my shirt and she took 3 pictures. After that, I was asked to pick a picture, which I did. This is when the nightmare began. I asked for the picture to be emailed to me. She went through the paperwork then gave me the price of $68.00. Shocked, I asked, "when I called, didn't you quote me $4.99?" She then stated that it was $4.99 for a printed photo. I needed that photo for a business card to go into print today, so I said, "ok, just give me a printed photo." We went back to the photo to pick the size of the photo and after that, she went ahead and charged me $4.99. Then she told me that the photo would be ready on the 9th. Today is the 31st and I needed the photo TODAY!!!!! Her answer was "sorry, we don't print the photos here. If you want to talk to my manager, she will be here tomorrow and you can request your refund then." What a f---king ridiculous answer. Now I have to go and find a legitimate photo place that will do photos now and ASAP!!! I will never recommend or go back to JC Penney's portrait studio. She should have given me the information upfront when I called and this way, I wouldn't have wasted my time dealing with this crap. Unbelievable how bad customer service has become with these big box stores. Never Again!!!! read more

If there were zero stars I would give this place a negative -0 stars. Why? Here's the story. We have a 7 PM appointment and got there at 6:50 PM and was told to wait because they were backed up well guess what after an hour we're still waiting and there was this family that was just being photographed as if they were the only damn customers there they were the only ones being taken care of dammit. I will never come back here. Do yourself And your loved ones a favor, do not come here unless you want to wait. Go somewhere else. I don't care if they have a Groupon here but with that weight it's not worth it at all. If you hate yourself, go to this place. read more

It has been a couple of years since we brought our children here, but decided to come here for holiday pictures since they had always done really well in the past. Well, apparently the past is the past, as it was a horrible experience this time. We were rushed through in 10 minutes (maybe even less), and only about 15 pictures taken. We told the photographer what we wanted, and she apparently either didn't listen to us, or didn't care. She wasted one picture with stupid stick props. Why on earth would I want a picture of me holding a stick with big red lips on it? When we reviewed the pictures afterwards, we stated that we weren't very happy with the results. The first 2-3 times we said that, there was no response at all. Finally, after the fourth time, they said that they could check their calendar and see when the next open appointment was, but that they couldn't do it right then since they were busy with the holiday rush. What??? We are the ONLY customers in the studio. Picture People may be fairly worthless; however, a few years ago when we had been rushed through and didn't like any of the resulting pictures, they took us right back in, assigned a different photographer, and the pictures were awesome! We were ready to spend $300 or so on portraits. Instead we bought just a couple that could be framed for the grandparents - and even then we aren't thrilled with the picture we chose. If you are looking for a few inexpensive pictures of your children, JCP might work for you. If you are looking for a nice family portrait, definitely try somewhere else. read more

Bought a Groupon deal and decided to use it for our first ever family portrait and my baby girl turning 6 months. I cannot believe she is turning 6 months. It seems as though it was yesterday that my husband and I brought her home from the hospital. teary eyes* Anyways....before going in to get our pictures taken my husband told me to not fall for any deals that they were going to ask us to buy because we were just there for the Groupon deal that I bought which was $25 for a 16"x20" wraparound portrait. We were about 5 minutes late to our appointment, but we ended up having to wait because there was a family ahead of us. No big deal since I was already informed over the phone when I made the appointment that I may have to wait. The two females ( Rebecca and Vicky) working there were very nice and have excellent customer service. Rebecca was the one that took our pictures. She's very good at working with our baby and making her smile. My baby just absolutely love her. Vicky, on the other hand, was the person that went over the pictures and pricing with us. Like I said in the beginning, we were just going to get whatever I already paid for with my Groupon, but that obviously did not happen! Hahaha..... The pictures came out so good and my baby looks so cute with her smile and little dresses that we ended up buying a package deal. Luckily we got a 30% discount for the package since we came in with Groupon. They do not print their pictures on site so we'll have to come back and pick them up at a late date. A big THANK YOU to Vicky for being so patient with us because towards the end when we were going over the pricing she had to repeat the info twice to us and kept waiting on us to tend to our baby because she started getting cranky/fussy. So thank you, Vicky! :) If you decide to get your pictures taken I would definitely recommend this place. read more

I just want to start off by saying I've been coming to JCPenney Portraits for 9 years now. I've been to a few different locations but I'd have to say that this one is my favorite. I usually get surveys sent to my email but since I didnt get one this time I thought I'd take the time to write one considering the negative review before. My most recent experience was obviously Holiday photos. I scheduled an appointment over the phone. The girl on the phone was very helpful. She gave me ideas for something new because I wanted something different. I also new that scheduling my appointment on saturday was going to be hectic because, lets be honest here, the weekends are the busiest. As soon as I entered i was greeted by everyone that was at the front. They even came around to talk to my kids. This just pumped them up. We waited for awhile but my kids were given activity sheets to color and watch a movie til it was our turn. They took my kids photos and when we left the camera room. I thought I probably didn't get any photos because my 3 kids together stress me out. (under 6 years old) but when I was leaving my photographer reassured me that we got "some good smiles". I went to the computer screen and loved them all. Even the goofy ones. Hey. They're kids not robots. And I had to get the CD. The only reason i gave it 4 stars instead of 5 is because of the wait. But then again. I came on a saturday. read more