PATIENT & FRIENDLY STAFF! My Mom and I visited during a mystery sale event and we both received a special coupon for 40% and 30% off our purchases. The young floor attendant ensured everyone in the store got one, she was walking across the store looking for customers to include. Additionally, she helped a confused customer who lost a valuable. I was certainly impressed with the quality of customer service at Hemet's JCPenney! This is one of the best stores at the Hemet Valley Mall. There's a good selection of clothing for kids and women. I personally wasn't thrilled this time with the men's inventory. However, I've bought great button-ups at this location before. read more

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a complete jc penny store would be nice! i from carson, and our store was beverly hills compared to this dump! i asked for curtains! two different people told me where to go...but i never found the curtains! this place is a disgrace...but, that goes along with city overall! had to drive way out to temecula! read more

I've had nothing but problems with JC Penney's for several years now. I ordered a necklace and requested pick up at store which was an option. Instead it was sent to my address without a space number to deliver it to. It ended up being returned as non deliverable, my account was credited but not with the shipping charges of $6.95. Not happy. For over 20 years I have purchased my bras exclusively at JC Penney's. The store here in Hemet is a disaster in the bra section. Boxes or bags aren't in any order, I haven't been able to find what I'm looking for in the last 1/2 dozen trips or so to that store. JC Penney's has been totally removed from my shopping agenda when I'm looking for something. I am not a satisfied customer at all. read more

I went to Jcpenney yesterday looking for some shoes that were sturdy and dainty. I was shocked to actually find two. When I got there apparently somebody had already put them back, but Melanie came to the rescue. She helped me find both pairs of shoes and checked me out. We were in and out in about 10 minutes, her customer service skills are spectacular and she is a sweet young lady. Being fairly new to Hemet I am glad to see customer service isn't only in San Diego! KUDOS TO MELANIE read more

Customer service is absolutely terrible. I wouldnt waste my time or money on this store..... Very poor management I hope they go out of business soon read more

Came in here looking for a gift and the lady at the jewelry counter went above and beyond to help me with ideas. It was nice for her to tell me a little more about certain items and what she recommended. At no point, did it feel like she was pressuring me into purchasing anything. In the end, we were both excited with my choice and she wrapped it up and made it look extra nice for my wife. Definitely would come back here to shop again. read more

JCPenney - Department Stores Near Me - Hemet, California

I was in the store today, August21, 2022. I purchased a pair of pants for my father. They were $90. Got home and found out the price should have been $63. So, I call the store. No answer. Call again, call again and you get the story. A department store that doesn't answer their phone. That's a crock. I'm going to keep calling. Will see what happens??? read more

I've always shopped at JCP for work clothes and home goods. Yesterday I received excellent customer service from Ms Gail in the men's department. I was actually there to pick up an online order. She was very diligent in pulling the order for me and ensuring the transaction was completed. I want to commend her on the way she interacted with the other customers. She was very professional and very courteous Every step of the way. I look forward to seeing Gail on my next shopping experience at JCP! read more

Have shopped here a few times their not the cleanest in town but, the employees try their best in helping these over dramatic self entitled people who think the world owes them. read more

I went to Penney's yesterday 5-5-21 and purchased two tops. They have moved things around and some parts of the store are actually airy. Two concerns one is the dressing rooms. If you aren't going to have the use of a dressing room then put mirrors on the floor for us to see what we are buying. Need to return both tops today. My other concern is they need a floor walker. One or two would do. I needed help and asked the cashier who had a very long line to tend with if someone could help me.. She offered but I felt bad for the people in line. Very nice young lady. This shouldn't happen. Love Penney's and hope they stay in our little town. read more

Store always dirty, everything on the floor Poor customer service Online orders always take forever read more

They wouldn't take my coupons, wouldn't apply my rewards, and wouldn't offer me any explanations. After fifty years as a loyal customer, I've had it with JC Penneys. read more

The bathrooms are absolutely disgusting. I couldn't believe it. Urine & poop all over the seat & no paper towels or soap. I told the janitor about the bathroom & she rolled her eyes & walked out. I couldn't believe it. Maybe hire someone who wants to do their job? This is at the temecula promenade. read more

Me and my family went to shop and browse the store since it's been closed this long due to covid-19. It was all going good up until we finished checking out my kids wanted to see the rest of the mall so we went and walked around it only to have to go through JCPenney again so we could get back to our car which is when we were being followed by the security guard or an employee not sure what he was talk about being racially profiled. He literally followed us stoped when we stoped and pretended to look at something then continued to follow us up to the door which my bf held open for him because he thought he was coming out but nope he closed it right behind us what was the point of making us feel so uncomfortable. If he thought we were stealing he could've easily asked to see our receipt which would've made him look like a complete imbecile!!!!! read more

I went in made gift card purchase since there was no line. Then went to another department and employees walked by me minding their job. Next thing I know I realized I'm being watched by a male employee who couldn't pretend he wasn't watching me. I was looking for two of the same item in different sizes, we'll I decided to end my shopping trip. I hate going into a store to be treated as a suspect to steal. I am not and never been never thought my appearance can be confuse for one. read more

What a joke!!!! 2 cashiers in the whole store Sunday after thanksgiving. Placed online order, said they were too busy to fill it. Told me to go get my stuff ( that was in stock in the am ) and wait in line to check out( 10 people deep at least ). Needless to say that we're out of my items. Call JCPenney to cancel and there was a 52 minute wait. No wonder their dying! read more

Today I went in to buy some makeup at Sephora for my daughter. I went to the men's section to kill some time. I heard over the loud speaker for "attention to the men's section. "Then I went to the men's sports section again I heard '"attention in the men's sports section. "Again I thought it was just me. I went to meet my daughter and wife in Sephora area. I was looking thru the cologne section. Later I saw a loss prevention guy looking thru the cologne area. I'm a business professional and don't need to steal from your store. Beside the store was a mess with all the cloths thrown everywhere. I will never again shop at your store.I'd rather travel to Temecula and never shop there again. read more

The pictures are definitely not an accurate portrayal of Hemet's JCPenney. I was born and raised in this city, so I bought many clothes at this store as a kid. The kids section really isn't bad with their selection (at least a few years back) and I wouldn't say the other clothes available are bad either. But the store is not the best as far as building conditions go. The floors are old, the atomosphere just isn't what these pictures are depicting. I think it's unfortunate that JCPenney doesn't consider some remodeling because a nicer, cleaner looking store would be more attractive for potential customers. A bigger venue would also be helpful because there is no way the company fits everything it has in other JCPenney's into this one. read more

JCPenny has come a long way. They have recently changed the way they operate their sales and whatnot. Instead of having different types of sales they have everyday low prices and clearance items! I think this has made the shopping experience SO MUCH better! The store is less cluttered and you aren't reading those annoying little signs that tell you the new "sale" price. There are no gimmicks, just straight low prices, everyday! It seems that they have cut down on some of the product they carry, which was also very helpful for them. The store is much tidier and easier to shop. I love it! The Hemet location is of course still small and does not offer all of the things like the larger stores (like Temecula). There is no cosmetic or fragrance counter, but there is a small jewelry counter. I used to absolutely HATE all of the JCPenny stores, this new way of business has really changed my mind about their stores! If you hated JCP before give them another shot! The Hemet employees are friendly and willing to help. The checkout is always fast and easy! Great shopping experience! read more

You know, for being a JCPenny and in Hemet, it's not too bad!! I was pleasantly surprised when I first moved here back in 09 and found out they had a nicer JCPenny here! I don't come here often but I do love their clothing dept and I've always had great customer service here too. And honestly you can't beat the prices either. Ever since they re-vamped the brand, it's definitely shown. They have a great kids clothing dept too. Hey, for Hemet I can't complain! read more

The Sephora inside is amazing! The employees are so professional, really taking the find the right product for you. I got a mini free facial with Janelle and she did an amazing job! She answered all the questions I had. This facial felt like a professional one I'd get at a spa. I recommend this Sephora to everyone, very neat and clean. read more

JCPenney - Department Stores Near Me - Hemet, California

Love this store. The prices are great and with all the constant sales and coupons youre always saving more. All the sales associates are very helpful and down to earth. If you don't have coupons the cashiers use their coupons to save you money and get you bigger discount. My favorite store where you find everything for your family, home, and perfect gifts. read more

I would give no stars if i was able to! This place is always trashed! The dressing rooms smell like pee. They never have enough cashiers. I am right now waiting in line with two people in front and it has been 27 minutes and counting. Avoid shopping here! I will never come back. read more

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Really great sales here! I usually do not shop here, but I'm glad I did. Store was clean and well organized. Tina was my cashier and she was super helpful, kind and patient. It wasn't just with me, but also the people ahead of me in line. You could tell she enjoyed her job, it really made a difference with my impression of this store. read more

I went in today to buy some jewelry. Jocylin was the one that provided me with the best customer service anybody can ask for. She was a very friendly ,helpful, and very knowledgeable young women. Any question I had she would help me to the best of her abilities. Thanks to jocylin I left a satisfied customer thanks for the help appreciate it. read more

The only reason I'm giving this particular location 3 starts is because Sephora is finally open. But in the short time it's been there I'm noticing a decline in the Sephora employees happiness. I'm hoping this review will bring attention to upper management so that whatever issue is going on can be fixed. The store is supper messy and extremely unorganized. And I can't even fault the employees because honestly, that's allot of clutter and mess to look at all day and it would honestly depress me too. Maybe they need a bigger building but I do think something needs to be done about the extreme decline in cleanliness in this store. I come in and run straight to Sephora because the clutter and filth has gotten so bad. read more

This seems to be one of the abandoned JCPenney's, which is disappointing because we used to come here all the time when I was growing up. It was always busy and always fully stocked up until a few years ago. The Juniors and Womens departments have ALOT of unused space so there isn't much to choose from. The few things that were there, were overpriced and not on sale. The carpet is stained, the chairs by women's fitting room are stained, the employees stand around talking about how bored they are and how slow it's been. The baby department has the same stuff in it that it had 6 months ago. We walked in, saw how empty the juniors and womens departments were, decided there was nothing there for us, walked over to baby department and saw nothing new, and walked out. People are going to the Hemet one less often because they barely stock it. If there's no inventory, people will go to the other JCPenneys that aren't as neglected. We'll be going to the bigger ones next time that actually are stocked. The pictures attached to this JCPenney are actually from a different JCPenney...not from the Hemet one. read more

One of the most torn up stores I've been to. None of the clothes racks are folded. It always looks like a tornado ran through there. I've seen many other lower end clothing stores in town that are far more organized. I went in for a simple dress shirt. The aisles were so crammed I couldn't even get to the shelf where they were. Go to Sears instead. read more

I went a few days back on Saturday the store was in complete disarray stuff on the floors nothing is organized absolutely understaffed by far huge lines So I deciedeits a Saturday I will come back 2nd trip Monday now store is still in Horrible condition there is womens in the little girls department shoes all over I do grab one item I have a gift card so figureI neef to use it again waiting for ever cause ahain no one working the line I just left its not even worth going its IMPOSSIBLE to find anything if u r lucky enough to find some thing be prepared to wait u will be there awhile read more

I purchased a pair of earring online. They were supposed to be delivered to the Hemet store. After not receiving any notification for a while I called. The staff informed me that the product was sent out for delivery to my house and they tried 3 times to deliver but I wasn't home. Don't believe it. Then it was shipped back to warehouse and a refund could not be made until the warehouse processed it. Never received the refund. Called 800 number and store several times and for this reason or that reason none of which have anything to do with me they cannot cancel order. Without cancelling order cannot process refund. On and on and on. I still have a charge on my account and no product. read more

This is the worst JCPenny's ever! I had an employee tell me once I'd have better luck at a different Penny's and I was just trying to find my husband a hooded sweatshirt. The women's section is horrible too, I swear they get the regect clothes from the other stores there. I would say they cater to 55yr olds and older, but I don't want to insult the hip ones. Lol read more

Took my Mom shopping here today and what a mistake! Dirty and merchandise strewn everywhere. No clerks to help you, long lines, did I mention dirty! We went over to Sears and found everything we needed there. Clean and merchandise wasn't all over the floor. read more

There was almost no employees here to help took 20+ minutes just to return two thing of shirts and pants for the first time in the 2 years I have been going here it was actually sort of clean the clothes were folded but the shoes were every where read more

I ordered clothing from jcp.com and was emailed that may order was ready for pick-up at the Hemet store. I went to the "package pick-up" and a clerk (Cynthia I believe is her name) stood there taping a box and rudely said "there's no one here, you'll have to have a clerk get your items". I go see the clerk who has long line of customers. She says she'll "go look for my items". I stood there waiting a very long time, then she says she "can't find all of my order". No wonder JCPenney is a failing corporation! The Hemet store is dirty and mismanaged. No customer service at all. That's Hemet for ya. read more

This is the worst JCPenney I have ever visited. This place needs to be closed. Their "Sale" signs always say one thing and then when u get to the register, its a completely different price and way more expensive than what they advertised! The store is a MESS. Horrendous. On top of that, the security guards follow you around the store if you look a certain way. Customer service is also horrible. My boyfriend and I went into this store yesterday to get some dress shirts for job interviews and i was trying to use my temporary credit card to shop and they said they couldnt find my account in their system. So instead of calling the company themselves to fix THEIR issues, they had me call and sit on the phone waiting 20 minutes to speak to a representative. When i finally got my temporary credit card, i started looking around the store, and when we went to womens nike apparel, the speaker in the store said "Assistance in womens nike apparel", when we went to mens section, the speaker said "Assistance to mens clothing". This happened in EVERY SINGLE SECTION WE WENT TO!! So they were marking our location in the store to tell their security team to watch us!!! After the 3rd time of them calliing us out on the speaker, i turn around and see 3 security guards following us around the store! like are u serious?? and the hispanic security guard with the red vest had the audacity to stand there with his chest out and look me straight in the eyes. Why would i need to steal from you when I have credit with your store? I didnt even have a bag or purse with me so how could i steal? On top of that, my total was $300 for 2 dress shirts, 2 pcks of boxers, 1 pair of jeans, and 2 leggings. This stuff was all advertised as "on sale" for "buy 1 get 1 half off" or 50% off each or "buy 1 get 1 free" so i was expecting to spend under $200. But when u get to the register all the priced magically go up and there's suddenly no Sale on these items!! Its ridiculous!! Worst JCPenney i've ever been to. Do not spend ur money here. They follow u around like ur a thief and charge u up the a** for clothing. read more

this is the smallest JCP I have ever been in, but they have a great selection in every department and I LOVE the selection in the women's section. read more

I had a great shopping experience with the salesclerks at JC Penneys. However, the shipping dept emailed and called me for an order. When I came to pick it up (five days later), it was gone. The policy to return, is ten days after the order arrives. read more

never never never order online from this company. product doesn't show up when they say!!!! waisted trip! buy with amazon

After my transaction, I walked over to speak to manager Julia . I actually adviced her to roll back the cameras so she can see the type of service her store was giving. She seem nice and interested of my concerns. Jessica Vanessa and another employee were standing at the register both when I walked in and when I walked up to the register to do my return none of them greeted me or acknowledge me even after asking if I can return here.. I got no answer. So I walked up closer and asked again, still no answer. Jessica just simply put her had out. She was very rude. So o told my self, maybe she's having a bad day. And I asked her how's your day going? Rudely replied good!. She was very short with me, but not with the other cashier. They seem nice with each other, but not the customer. She also threw the shorts I was returning on the counter and the other cashier took them. No eye contact , no interaction, not welcoming at all, simply not interested in helping me. I felt like I was forcing her to be there. Cashiers had no name tags, Julia is the one who told me Jessica name. Julia assured me you would take care of the matter. Thank you. read more