I had stopped going to Ross because of the ridiculous long lines and ALWAYS ALWAYS 1 cashier. It's still the same. However there is ONE Employee Adrianna who is always very kind and helpful. I always think she's the only employee that works as a cashier because every time I go in there, she's the only one working the register. HEMET IS a Senior Community. So it's a really big bummer to have to stand and wait in long lines, when you are older and have aches and pains! I would like for once, to walk into the store and there be a miracle that there is more than just one person working the register!!! But it hasn't happened yet!! and no, I will not use the self check out, I'm not an employee. I believe they're hoping that people just use self check out so that they don't have to hire more employees, but it's not gonna happen with me. Either way KUDOS to Adrianna she is an incredible employee and a true asset to Ross. She seems to really enjoy serving the customers and is always smiling, it's really too bad that no one comes out and helps her on another register. They do have great items with incredible prices anti great selection. read more

Staff Can Use Improvements, Self-Checkout Was An Improvement. Selection In Menswear & Housewear Are Decent. read more

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the store is not ada friendly. attempted to purchase some ceramic pots. asked if someone could assist to my car since youre not able to take the carts out. was provided no service whatsoever. will look into seeing if this situation is elgible for an ada complaint. i normally dont have a problem with ross, but here we are. guess you cant expect great deals and customer service. read more

My wallet was stolen from one of the adjacent store within the area and the jerks went straight to this Ross to make over $2000 in fraudulent purcahses. When I tried to reach out to the manager Carla later in the day, I was told by Samantha that she " was too busy" to pivk up any calls. Meanwhile this store apparently does not check ID"s as long as they meet sale as several transactions appeared within an hour and no one thought it suspicious read more

A better Ross location so far, with a lot of item knick knacks and what not, I probably spent more time in here than any other Ross just because so many stuffs to explore, their space is decent, not huge, but enough to fill everything daily, it's a little hard to navigate yourself around because the gap between the isles are very tight, if you and 3-4 more people going thru stuffs on the same isle, it will be a hassle, some isle are not very organized, stuffs felt on the ground, get super dirty. They don't a have a lot of options for hats, shoes and shirts, but everything else seems to be on point. The tips for every Ross I went, if you found anything Versace, Gucci, Chanel, Northface, True Religion, Under Armor then don't think twice to grab them. For 2nd tier Champion, Nike, Adidas, MK, Guess, CK, grab them too, but you can wait for the prices to go down a little bit more,. Everything else buy it or not, no worries, they will stay in store for a long time. read more

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Cashiers and security talk bad about customers even in front of other customers. I love this store but after hearing them talk about me and my family it made me not want to shop at this location (keep in mind me and my family including kiddos were all just shopping just minding our business not even were the kids crying or yelling or anything.) read more

I love the Ross in Temecula off Temecula Parkway! They are clean and organized! Stock is full of great selections and options!! The prices are such a great bargain for items that are well worth it!! The Stock merchandisers are kind and organize really well! They also do not hesitate to help people on the sales floor. The cashiers are friendly and treat you like a friend! The security is kind and greets you with a smile as soon as you walk in. The racks are now getting more full which is a bargain shoppers dream! The styles are up to date and plentiful! I highly recommend they hire a couple sales floor helpers, people who walk around and just straighten and ask customers if they need help finding anything, I think that would be a perfect addition to this store and provide exceptional service. I highly recommend checking this location out! This Ross is more organized and cleaner then any of the Ross stores I have been too! Trust me, you're going to LOVE this Ross location!!!! read more

I went to shop for shoes and dress for prom as I went in the store the 2 sps which are not professional security just regular people , anyway as I was walking to shoe department one sps follow me to the women shoe department and pretended to be picking up shoes just to look at me . As I was walking to dresses the other sps follow . There was a lot of people shopping but she decided to fu** with me . These are just dumb bit*** trying to act hard . I know because this is not the first time the act unprofessional and rude . Also supervisor on duty ( Brittany) and cashier Melissa also so rude and ghetto talking about customers like they forgot their paycheck are from us the customers . No customers no money this means no work , thank us customers that you guys still have a job idiots. Yes I'm upset cause I'm sick and tired of employees and the managers acting rude , Hemet be better and train your employees to respect other and stop harassing . read more

Ross Dress for Less - Department Stores Near Me - Hemet, California

I can't help but think of the American Dad episode where Roger finds a pair of shorts that actually look good on him when I check this place out. The store is messy enough where you think "maybe I can find a little nook in which to find that one clothing piece I've been searching for!" I didn't. Which isn't anyone's fault. It's the nature these types of stores. What I did find was a lot of dresses that could have been cute but someone who was too big for them obviously tried them on and broke 'em. So sad. It is sort of unsettling that when you walk in you are greeted by a uniformed guard. It makes me wonder what crazy stuff has gone down in this Ross. Well, this trip my imagination got more of a work out then my credit card. I walked out empty handed but deep in thought. read more

Sucked getting racially profile at Ross tonight. I know the security people were just doing their job but dude it sucked being followed. My husband says it was him that they were looking at because he was wearing his Raider shirt. I'm a nice honest girl with money in the bank. And the cashier to let me know my total as we were paying. Bitch I saw the price of the items before I put them in the cart! And to top it off we beeped as we were leaving I bet that made those sensors go off on purpose. Super annoyed but what can I do other than give them this review on here. If you want a pleasant shopping experience make sure you shower and dress in your best clothes. read more

I have been to a lot of Ross stores all over California and this is by far the worst one I have been to. The company must send all the stuff that won't sell at other stores to this one. It is also very messy and the check out lines are unusually long. Not a pleasant place to shop. read more

My family and I were checking out of the obviously messy store and the two cashiers made us feel very uncomfortable because she was talking to the other cashier about who she was "with last night" and what they were doing. Also, taking badly about another employee there. RIGHT IN FRONT OF US. Very classy ladies keep it up read more

Worst customer service ever. I have had my share of bad experiences but this one takes the price . I will take my money elsewhere, even the 1star is too much. read more

Location is fine and they do have things to buy but the staff is rude i waited 20 mins the other night to get some earrings for my girl cuz the employee helping me just bounced without saying anything to us then the manager rolls up gives me the jewelry and tells me to go wait in line i said no thanks ill pay now and he then offered to ring me up ive been back since then and the same manager just isnt very helpful at all ive encountered better management skills from younger people at fast food places sad read more

You know what people? It's Ross for crying out loud! Everyone knows what to expect when they come here. It's going to be cluttered, messy and customer service is probably not going to be great. But, I've never been to one Ross where it was nice and clean. Maybe in Beverly Hills. LOL. They usually have a little bit of everything and I found a really cute backpack purse here for super cheap! Just what I needed for a long day at Disneyland. Prices are great and yes, you do have to do some scrounging, but I come here prepared for a long trip. Customer service is okay. Nothing special. Not super friendly but not too mean. Seriously if you don't like that it's cluttered and giving it a low rating because of that, you need to check yourself!! read more

I added a star to my previous post because Ross corporate DID call today and they made it good with a refund for the purse. But of course I had to drop what I was doing and head to the store in person. Customers shouldn't need to do that, or post on Yelp to get a refund for defective merc, IMO. read more

Very friendly and helpful staff (Hemet store) store was clean Supervisor Sarah was very helpful read more

Being harrasssed by the employees for $14. Got a dress here last night. The girl forgot to take off the security tag. There wasn't a tag on the dress and I even told the girl there was another dress in the back. She didn't want to take the time to go get the other dress. Now they were threatening to not even take the security tag off because there wasn't a tag on the dress. Worst customer service ever over $14. Hope it was worth it Ross. read more

If you have time to look around the entire store for one thing you need, Ross is for you! Where you can find a bra in the shoe aisle, Ross can surely use some help in the organization department. I do go here from time to time if I need to buy a last-minute gift. And sometimes I can find a cute sweater/top. Otherwise, I do what I can to avoid it. It's just a little on the dirty side to me. read more

I come here time to time to find clothes for my kids. Very organized and so many good deals.

It's the closest to my house and they have a somewhat selection of clothes, you can't go wrong with back to school clothes for the kids, I like clearance section for the kids, they have some name-brand for cheap read more

Ross Dress for Less - front view - Department Stores Near Me - Hemet, California

I would miss it if it were gone but.....Please stop having the cashiers call out next PURCHASE before they have even processed my credit card or given me a receipt. Fast service is great but timing is everything on this one. Otherwise you can find great deals on unique items all year round. read more

I guess I can write a review on this store now. Trust me, from personal experience, go elsewhere. Like not another Ross, just another retail chain altogether. It's just not worth it. read more

Loss prevention guys need some training on criminal profiling . Walked in and front loss prevention guy greeted me followed by and immediate radio call . Literally as walked back to look for a shower curtain among other things that I did not end up getting second loss prevention dude passed by me and made it clear that he was watching me . I had a total of approx 5 contacts with him in the 15 minutes I was there. Walked out with only one item that I absolutely needed because they lack criminal profiling training and more stalker like when they feel someone is shop lifting . Little do they know im on opposite end of shop lifting . Very poor judgement by those two employees and loss of business for store . read more

I love this store! I purchase many fabulous shirts and shoes from here. It can be difficult at times to find what I'm looking for in the clothing department, but I tend to eventually find what I need. They also have cooking supply aisles, pet aisles, and more. The place is organized and always has a security guard on duty, which I think is excellent. Friendly employees, too. Would definitely recommend! read more

The staff here was very friendly and patient when I couldn't fit a beautiful canvas that I bought into my car. They held it for me until I returned with the truck. Both managers, were really great. read more

It's so interesting reading all of these older reviews. Over the years I would've agreed with just about all of these in regards to the clutter, rude customer service, and ghetto. But in the last year the management has changed and the store is so much better. More organized, customer focused, and customer service is on point. Well done! read more

What do you expect from Ross? Not much, in my book. Kinda ghetto, but sometimes when you're in a pinch for something, you can find it reasonably cheap at Ross. Not my first choice but sometimes my only choice. read more

Pros: -you can find really cute things here for low prices -cashiers are friendly whether you're buying or returning. Cons: -sometimes with low prices comes low quality, especially in the shoe department -unorganized, but I blame ghetto people more than the employees themselves. -if you find something nice, theres a 90% chance you wont find it again if you dont buy it now read more

This Ross was empty like the racks we're very bare. My boyfriend and I stopped by real quick to get a couple of things and boy we're we disappointed. I'm guessing maybe because it was after the holidays idk. So I finally found a shirt and the cashier we had was extremely rude and nasty, didn't really greet us and was having a whole conversation with her employee very unprofessional she was like an older African American woman. She kept coughing in her had repeatably and didn't even bother to use hand sanitizer GROSS. I'd never go back!! I'm from San Diego, Ca and was extremely upset. Save your time and money and go else where. read more

Too much clutter and dirty... Can't stand it... I keep trying and going back because in Hemet you really don't have many choices. A lot of times I just end up walking out... Time and energy wasted... read more

Went in for a pair of shoes, when I was looking I would find sizes mixed up everywhere making it irritating to find a good pair only to see it's too small. When I finally found a pair I go to check out and there's only one employee at the register which created a line that was longer than it should've been. Finally I get to the front of the line only to be pushed back one more person who waited in the returns/exchange line for 30 seconds. After paying I get into my car and get ready to put my shoes on only to find the sole is no longer glued to the bottom. For me it wasn't worth it to go inside and deal with everything again so I just took the loss and left. Not returning. read more

I don't really like going to Ross because its always cluttered. But I was trying to find some work shoes but really didnt want to spend too much. So I stopped by here. As usual, it look like the store was in disarray. The shoes werent even in the right size that it was marked. That right there made me just walk out of the store. I didn't want to waste anymore time. Marshalls is in the same complex so go there. read more

I think the clutter and mess in the store has more to do with the shoppers than staff. As a teenager I worked at Pic N Save and after a while you just can't keep up with the mess being made by customers. Just because people are lower income doesn't mean they have to be slobs! Not all low income people are, but it seems the lower the income of shoppers the worse a store looks. I guess if it's not your stuff and you aren't paying for it, it's OK to trash it. You don't see Nordstrom or Macy's looking like this. Cut the staff some slack they are doing their best, but it's 2 steps forward, two steps back. BTW I'm a nurse and don't work for Ross, but I think sometimes before we bitch we need to look at situations through the eyes of the employees. Empathy goes a long way in life! read more

My friend introduced me to Ross, and I was skeptical at first. I gave it a bit and I found some great tops. However, I have yet to find a good fitting pair of jeans. All seem to run small and are skinny jeans. What ever happened to high waisted jeans? ( I wear a size 3/4 and they are still small) However, I was amazed at how low their prices were. A super lot lower than Marshalls down the street. Most of their tops are $10 or less. If I find a top I like, I have this habit of getting others in different colors because they are so reasonable. The other thing I like about Ross is they get daily deliveries. Every time I go in there it is like shopping in a newly refreshed treasure chest. And, don't let the long check out lines scare you off because they used to do that to me. These cashiers move with a sense of urgency, which is refreshing. They don't doddle around talking BS with poky customers at check out time at the expense of others waiting in line, and I can appreciate that! read more

I will not be returning to the Hemet store. This store has the worst customer service ever. The employees are very rude and disrespectful. One of the cashiers there her name is Cydney was very rude to me and my three children, one of them has Down's syndrome. This cashier was so annoyed by my daughter trying on the little pillows that go around your neck. Making faces at her the whole time. As a mother I felt sad and disrespected. Especially because my daughter was doing nothing wrong. I would recommend customer service classes and her to have some human decency towards others with disabilities. read more

Selection isn't bad, but don't buy anything big or bulky, their carts can't leave the store and don't expect anyone who works there to help you either. read more