Amber Quistad does a beautiful job on my hair - color and cut exactly like I want. If your looking for someone at the JC Penney Salon at Stoneridge Mall to book with, she's who you want, you won't regret it. read more

This store is the pits. Staff do not have a clue on whats in the store and where things are. Then to find out that there is no wedding registry lookup here! Everything is done online!!! Gads, thats means all of my guests will be ordering stuff online! A lot of them do not like to use their CC on the web.... Geez, if I had known that JC Penneys does not have a registry booth, then I would not have registered with them in the first place..... This store in Pleasanton does not even consider to be a great store on my list. Sears has a much better selection of things.... read more

I want to be sure to specify that I am speaking of the JCPenny home store located across the street from the Stoneridge Mall. We went in looking for sheer or curtain for a new slider window we installed. We had no idea what we really wanted or needed. We browsed for awhile with no assistance, then we thought we should speak to a sales rep. Then Rose came along :) Rose was by far the best sales rep I have ever done business with. And I am a shopper :) Rose had thoughts and idea that pleased us both. Therefore he picked the curtain and I picked the sheer. Rose was so gentle and calm with her descriptive words. We both walked out of there and agreed how great she was. And get this, the curtains are now hung and we LOVE it ... Rose you are great ... We said thank you while we were there, but i am saying it again. When in doubt ask for associate Rose ... read more

I will never purchase furniture or anything else that needs delivery from this company again. I recommend others save themselves stress and shop elsewhere. 'Nuff said... read more

My husband bought me a beautiful Bulova watch at JCPenney and got an extended warranty just in case. Well, we did end up going back two times because I was having a bit of difficulty with the fit around my wrist (I have a small wrist and the band and face were somewhat large), and both times we were helped by a wonderful woman named Melinda in the Jewelry/Watches dept. We were very pleased with her skillfulness at changing the links in my watch band and her excellent customer service skills and wilingness to help us and make sure that I was happy with the fit. I am so happy with JCPenney and their awesome selection and service. read more

Horrible experience with J C Penney Custom Decorating in Pleasanton. After 5 months and three different tries, drapery was still not made to correct specification and/or had flaws. Drapery with obvious flaws or too narrow for the custom rod (installed by Penneys) was put in place by installer without a word. As a professional, he should have noticed flaws and not left, leaving me to contact the store to notify Decorator of the problem. This is not the type of service one would expect from custom decorating. I would never use or recommend the Custom Decorating Department at this store again. Obviously there no quality control and pride in their work. read more

We purchased a lot of furnitures at JCP online and never had any problems with their customer service at the store. Their automated system calls you to tell you, your order has arrived. You go and pick it up at the store and the wait is usually less than 15 minutes and they always help you put it in the car. read more

This is for the JCP Home store on Springdale and Stoneridge Mall Rd. We bought our Riley's Corner dining room set there and had it delivered. Sidra was a great help, and we will return for the matching hutch and we also want the sectional couch we saw. Great prices and very good quality. The 4 stars is because they turned us down for the credit. read more

For all former and new clients. I have relocated to Revive salon and spa in Brentwood,ca. I am looking forward to servicing you in this new location, i hope to see you soon - Andrea gallien read more

Recently made a purchase in the men's department and was fortunate to be helped by Angel He was working in the shoe area and how lucky were we? He was polite, knowledged and a pleasure to meet. Had called prior to our visit and he was quick to answer any questions we had. Hat's off to Angel and congradjulations to JCP for having such a great person in you employment!! Thank You Angel!!! read more

I would shop here again. I got very good service the store is spacious enough to find what you need and not bump into junk. Prices are moderate. You can defiantly dress up your nest with out dropping hella cash. The customer service desk is quick and efficient. I never have encountered a long line at this store which is always helpful when your shopping in a run. read more

I like JC Penney because of the selection of clothing, this location at Stoneridge mall is clean and well organized, it has a great selection of clothing from skinny to big and tall. There is never too long of a line so you can checkout easily. I think the direction of the JCP brand is heading in the wrong direction by placing other branded mini stores inside the store, look what happened to BestBuy? read more

I normally don't shop at JCPenny but last monday thats what I did and let me tell you they are stepping it up. I would recommend their new lines to anyone. (womens dept) The sales there are amazing as long as you look hard enough for example, I found a blazer in the clearance that was orginially $30, reduced to $20 then at the register she said it rung up as $2.00. NO JOKE. New clothing lines are out as well and overall I had a great experience and came out of there without breaking my bank. read more

After Mervyn's went out of business I started shopping here more. Before the new pricing changes..... I went back to this store to do a price change because I purchased items the day before and the next day there was a sale which I had just found out. The lady at the register counter said they normally don't do price adjustments but will make an exception, that they hold return items for a day and then place them back on the floor. This was a damn lie because I use to work for JC Pennys, plus at the end of the day they have to place back items on the racks on the floor. If they lady would had said no, I would had just returned the items in full for a full refund and then go grab the exact same items on the floor to repurchase. Obviously she doesn't know this thing called good customer service. read more

Dont go there if you respect yourself. This JCPenney store is one of the worst in the US. The employees and the managers do not respect customers at all and very rude. I moved to this area recently and went to this store last week. I liked a couple of their Salon products and when I took them to the check out register, the Manager on Duty refused to sell those items to me. When I asked her about a policy that empowers her to do this, she declined to show me a policy and rudely told me that its ok if I don't show in this store for a year. When I asked her why, she threatened to throw me out of the store. I felt humiliated and called police right away because I felt she was discriminating against me. When the cops came in, they said that its weird she is acting this way but there is nothing much they can do since stores have the right to refuse service to anybody. They did however, recommend me to complain about her to the corporate office. This was the worst ever experience for me there. So, if you respect yourself and do not like yourself treated this way, don't ever shop there. There are so many places that would welcome me to spend my money at their store. But as far as this store is concerned, they wont get my money from now on. read more

Very rude manager in jewelry department. After making me wait for so long ( I think they were thinking I will leave store without returning my item. but when I stay there she appears and not a single word of apology no curtsy shown., just in confronting style asked why you are returning all of your items and when you return other items why you did not return these at that time. I told her that I was thinking to keep these before but I change my mind later. So I want to return she said I am not comfortable returning these items. You have to go back to the store you bought it. I bet if she had a WHITE LADY instead of brown like me she would have not any problem returning those. when I said why created all thsi drama associate can inform me at first that we don't have policy to return jewelry from other store she said associate can not make decision only me. When I said I was waiting for so long just to listen this? she said in loud voice I came here with in five minutes., if there would be a nice manager she or he must be curtesious to customer. But I have learn a lesson buy jewelry from anywhere else not from Jcpenney any more. read more

I purchased a couch on Black Friday 2016, it is now June 2017. After the third delivery (March 2017) they finally got my order correct. However, they overcharged me on my JC Penney card and then reimbursed me for only a partial amount, leaving me still trying to get over $100 credited from them. I have called the 1-800 number multiple times, worked with the sales ladies (who are very sweet people) in person multiple times and spoken to two supervisors at the store yet nothing has been corrected. I will never purchase anything from this store again nor will I use the credit card again. Worst experience I have ever encountered. read more

this is a review i wrote on JCPenny.com for a merchandize i bought a month ago and I'm sure they won't publish this review so I'm adding it here on yelp instead. 1/16/11 this is my second time reviewing this item. And I just had another bad experience with JCPenny.com and the catalog dept. at Pleasanton. My first negative review was NEVER published and I wonder why! However, I did get a call from the customer service dept and the associate was kind enough to send me a $15 coupon in the mail to make up for the defected sleepwear I received (which the cupcake was missing). So I ordered 3 items from JCPenny.com once again and hoping that this will erase the bad impression I had with JCPenny.com. I was WRONG! I went to pick up the 3 items today from the store and when I checked the bag, there were only 2 items! I asked about the 3rd item and the customer service associate did not once apologize! She only asked if I wanted to reorder! I said I wanted to use the coupon toward the purchase and she said I couldn't because one of the items were not there! She made it sound like it was my problem even though they missed one of the items of my purchase. I complained that they were the ones who made a mistake and not me and I only ordered those items because of the $15 coupon I received! Then the customer service associate pretended like she was giving me a deal. She first refunded the money I paid to my JCPenny account and said that she was giving me the other 2 items for free. And I asked her what about the 3rd item, and she said she would re-order it for me and give it to me for free. Since I didn't want to come back again to pick up the 3rd item, I asked if I can just forget about the 3rd item and have the coupon back and she said no! She said she used the coupon toward the 2 items!!!! HELLO!!! Didn't she say "FREE"???? I said "so that's not free, then?" and she said I can't give you free money!! WHAT??? So at the end, I didn't get them for free which I didn't expected in the first place. But I experience the worst customer service ever. The associate was not friendly nor apologetic. She even made it like it was my fault for all the confusion!!! BTW, her name is Tess. I doubted that this review will be published here since they do screen their reviews and only publish the positive ones. But I will definitely post it on Facebook this time! read more

Tried to spend $4000 there for appliances - they have no business being in appliances again. Customer service is non-existent. They should shut down their entire Stoneridge Home Store. They have no people in there to help. The reason I would come here in the first place would be to deal with someone. JCP Home Store is not this place. read more

I'm only giving JCPenney 1star because I have to or I would have given them a 0! I will never shop here as long as I live! And I'm telling everyone I know my experience! I purchased appliances at your appliance store by stoneridge mall! First they were rude! Then they said my mothers card got declined which was weird! She called her card company and said they ran the purchase 10 times so they declined it. Well it went "through!" A week later we get a phone call that it was declined. My mom was like I have my statement right here that it did go through. They told her to go to JCPenney in person and show them. Which was weird too! Mind you my mom just had back surgery. So my mom went there and they apologized. We thought this was the end! Still 3 months later I'm getting phone calls that my moms card was declined! I'm going to pull my hair out. I just got one more call today saying they tried to run my card again and it was declined! Why would you run my card again? I'm over you JCPenney! I assure you our cards don't get declined! You guys are just a bunch of idiots that are trying to scam my mother! read more

IF YOU ARE TEMPORARILY DISABLED (I was stuck in a camel boot and had to stay off my feet for for 8 weeks; I was hoping to hang out somewhere nice where it was air conditioned during the recent hot spell) and don't have someone to push you through the mall in a standard wheelchair, STAY AWAY FROM J.C, PENNEY AT STONERIDGE MALL!! Apparently poor Penney's doesn't turn enough of a profit to be able to afford the purchase of such 20TH CENTURY (no, that's not a typo--these carts have been around for at least 30 years now) amenities (as opposed to almost every other major chain in the United States--poor babies.) So if you support the disabled, might I suggest you similarly consider boycotting this store, since its controlling parties are so damned cheap that they're not even willing to make a one-time purchase for a couple of scooters that would likely cost them less than 10% of one month's rent. I myself will be thanking them by shopping elsewhere for years to come, even after I'm all healed up. ON BEHALF OF EVERYONE IN MY POSITION NOW, AND ON BEHALF OF THOSE WHO HAVE EXPERIENCED THIS IN THE PAST AND WILL EXPERIENCE THIS IN THE FUTURE (and that could be you!), I THANK YOU, J.C. PENNEY. read more

In a word: MESSY!!! More: Slower than molasses lines! Brought my Dad here because the prices are right and they actually carry the brands he likes (shocking if you know my Dad). Sadly this place looked like Black Friday was in June and we came on Saturday. Total mess in the Mens department and when we went to go find a check out (for the one shirt we could find in his size in the mosh pit of dress shirts) the few stations that were open had one cashier each, many had no one at all, and the lines were very long and very slow. I think from now on I will just stick to jcp.com and pay S&P instead of wasting my time in person and gas in my truck. read more

For the salon... don't go to jessy, i told her i wanted layers and an inch taken off, i walked out with badly done bangs, layers that were more like a bob and then some left at the bottom and 5 inches off my hair.. my hair used to be long now from the front, due to the horrible layers, it looks really short, its so much worth it to spend an extra $20 bucks for someone who actually knows what they are doing I suggest Christine at tribez, otherwise if u must go here louis is the best one there but jessy i wouldnt try it.. read more

We recently bought couches from the nicest customer service person who works at the JCP home store - his name is Ken and he bent over backwards to help us!! He's very friendly. Yesterday we came in with a fairly tricky request that he made HAPPEN for us. We were thrilled. Go see Ken! read more

lots to choose from but still not at a price point we could afford which was disappointing. i'm told if you can wait til black friday to purchase, they have the best discounts then so go figure. til then, we're stuck buying costco furniture (which is a great price, btw!) read more

Jcpenney by Stoneridge Mall -----Girl @ the register so incompetent... Her name is Alexis--she works "by the man department" she said -- unable to help me out by the boys/kids department ---- really????? ---calling for her manager please---- 07-15-16 @ 2-3 pm read more

I was there today on a Saturday and could NOT believe the poor staffing. Few checkout areas all had 8-10 people waiting in line. None were happy. Some put purchases down and left. I called the store and it rang for quite a while before an apologetic girl picked up. An elderly lady behind me only needed a price check. I wonder how much merchandise walks out of this store since customer service has NO MEANING. read more

Let me preface this review by saying that this is for the portrait studio. Since my son was born, my husband and I have taken him to the jcpennys portrait studios at various locations twice a year and were always very pleased with our results. That is until our last session. I brought by 2 1/2 year old son, 3 1/2 year old nephew and 7 month old nephew for a holiday portrait session. We waited for well after our scheduled appointment to get in to the sitting but were patient. Unfortunately my son was not feeling it, (which is par for the course with a toddler sometimes especially my temperamental little guy who is very shy and usually takes a while to warm up anyway). I have to say the photographer was very patient with us and trying lots of different techniques, but then all of a sudden another woman enters the session and begins to take over. She immediately determines "we are done here" and begins pulling apart the backdrop and props and telling us to go out to the waiting area to view our pictures for purchase, (but we definitely had not gotten a good shot). When I expressed my displeasure to her, (karina or corrina - not sure of the correct spelling), she said "we have a ten minute time limit and your son was screaming and crying and being bad you were done." I explained to her that I have never been told about a time limit before and we waited for well after our scheduled appointment and actually probably hadn't even been inside the actual studio room for much longer than ten minutes and hadn't gotten a good shot yet. I also explained that in the past I had waited behind other families to get their picture that took well over "ten minutes." I also expressed to her that I did not appreciate her calling my son bad - he is a toddler after all. She then proceeded to say she never called my son bad and called me a liar. Needless to say I was appalled. Even if I was lying, which I wasn't, what kind of customer service is it to call me liar? I told her that they were clearly overbooked, (not my fault), and were kicking us out which is unacceptable. She insisted over and over again that I was a liar, that it wasn't her fault that there was a ten minute time limit and i should have been told in the past and if i had a problem to take it up with corporate and that i should just buy one of the pictures that they took. The pictures in question were two individual shots of my nephews and one group shot in which my son was screaming. She never once apologized for her rude behavior or tried to reschedule. If she had said something like "look it seems like we are not going to get the shot today or right now, why don't we take a break and try again later or reschedule for another time?" I would have been okay with that. But no instead she was okay with basically kicking us out of the studio, calling my son bad and me a liar and then trying to force me to purchase sub par photos. Needless to say, I did not purchase any photos and will not be coming back to jcpennys for portraits again. I will also stop recommending them to my friends and family as I had in the past. read more

Today i was there the staff of jcpenny is really not friendly.nobody want to attend the customer.

Visiting after long time. Pleasantly surprised with quality, price and service

I never really shopped here before the big JC Penney makeover but I have really enjoyed the customer service I've received ever since. First I bought a floor length dress for a wedding which is stunning- I first found a size 8 which cost $25, then I found the same dress in a size 6 which would be a better size- and it said it cost $50. They instantly gave me the size 6 for the lower price. I've also bought a few rings there and switched or returned them with no problem, months later. Really easy experience. read more

Prices are always right, I often buy my kids clothes here. Sometimes I hit the jackpot in the clearance section. Fashion is limited, especially for women my age. Portrait studio is ok, except they sometimes don't understand their own deals. read more

RUDE! I have never felt so disrespected in my entire life. Worst customer service ever. I went here yesterday around 1pm for an online return and there was a line at the checkout. I wanted to make sure the return line was the same as checkout line because at their store in Southland Mall, the online returns can only be made at the one counter upstairs and didn't want to wait in line to be told I'm in the wrong line once I get to the front. I waited for the cashier, an older woman with yellow blond hair, to finish with her customer and I politely said "excuse me". She pretended like I didn't exist and turned her head around and called the next customer. I said "excuse me" again and she still completely ignored me. The customer she was helping was nice enough to help me. But worse service ever! She didn't know what I was asking, what if it was an emergency and I needed help, or needed help with directions and she just ignored me like I didn't exists. Never shop here again! All the employees obviously hate their job as well, no smiles, no greetings, just flat blank faces. read more

ok, went to JC Penny Home Store the other day and was looking at roman shades. I had been there previously and bought drapes about a year ago and had a great experience...but can't say I had the same pleasant experience this time around. The woman that assisted me did not appear to be warm or friendly. I went in to inquire about these roman shades I had saw online and wanted to check out the material/color. She pointed me to them and I had asked if they had the color swatches available for the other colors that it was available in. Unfortuantely, she didn't have them..she told me to refer to the color chart on the board. For me, that's not good enough....I don't mind buying out of a catalog/online, as long as I can see the actual colors. She then responded by saying, "It is what it is." She was also training someone and obviously training wasn't going very well....because she just seemed to have been in a bad mood. I do like their selection of window treatments, but it is hit or miss to get someone nice there to help you out. read more