Mia was so helpful and kind! I came in to do a return for…read morean item, and while I was there tried on a few new items that had just dropped. Mia was very attentive and easy to work with. Fitting room had good lighting as well. Return was done super quick and she even helped me order something online that I was looking for. Highly recommend this store they had a good selection of items available.

Online review ! DO NOT BUY FROM THEM ! I ordered my…read moremerchandise online as we do not have a store here in Vegas. I received someone else's shipment and when I explained to the service rep she said to just go submit a claim with your bank. They kept trying to tell me that I received everything and that there is nothing they could do for me. I tried to explain that they did send me the packages but not ALL items were there. Not helpful and now I'm out $200.

As far as a Ross store goes, this one was ok…read more The mens selection was a little lacking at this store, so I wasn't in here too long. Most Ross stores have a decent selection of men's slacks, but I only found one pair in my size and they were too short. Really not too much else to see in here for me. Located in a small shopping center on Dublin Boulevard.

The music being played through the loudspeakers in the store was so loud that we had to leave. How…read morecan customers be expected to concentrate on shopping when loud dance music is blaring? This is not a freaking nightclub. I get the impression the employees like it this way for themselves.

I had an excellent experience at Victoria Therapy Stores, thanks to Victoria. She is extremely…read moreprofessional, knowledgeable, and genuinely attentive to her customers. Victoria took the time to listen to my needs, explained everything clearly, and helped me choose the right products without any pressure Her calm, friendly approach made the entire experience comfortable and trustworthy. You can tell she truly cares about her work and about helping people, not just making a sale. The store is well-organized and welcoming, and the service really stands out because of her. Highly recommend this place, especially if you have the chance to work with Victoria

Very interesting shop to browsing through. I spent some quiet time after lunch to check out the…read morestore. It has a lot of different options, would be a good place to shop for a unique gift.

I came here looking for a formal long dress to wear to attend an upcoming wedding in November…read more.. The staff here was nice & attentive. I didn't catch her name but a lady noticed my arms full of long dresses and started me a fitting room & let me know they'd be in #5 when I was ready. Ami was super helpful & got to help me add & bring the remaining dresses I found into my fitting room. She also helped me zip up some of my dresses when I requested her help. When I was ready to check out Ami also helped me with her opinion of the 3 dresses I was choosing from. Thank you so much for your help & kindness. They have a good amount of variety for options here! I definitely would come back here again. My only con and the reason I'm taking away one star is that the company does not ship dresses from other stores if they don't have your size... if they offered this would be a great help for someone who can't travel to another city hours away, especially if it's not available on their website.

I came to this store with my daughter to find her homecoming dress, and our experience was quite…read moredisappointing from the moment we walked in. No one greeted us or acknowledged our presence, which immediately set an unwelcoming tone. After browsing for a bit, my daughter found several dresses she wanted to try on. When we approached the fitting room, the associate there was in a deep conversation with someone and didn't acknowledge us at all. I waited for a moment, expecting at least a quick "I'll be right with you," but that never happened. I simply needed to know how many items we were allowed to bring into the fitting room, yet I was completely ignored. I ended up asking the cashier, who also seemed disinterested and unmotivated. She eventually answered my question, but the overall attitude from the staff felt indifferent and unprofessional. Customer service should always start with something as simple as acknowledging customers when they enter the store. A friendly greeting or offer to help can make a huge difference, especially for families shopping for special occasions like homecoming. Unfortunately, the lack of attention and basic courtesy really affected our experience. I hope management takes this feedback seriously and provides additional training to the staff--acknowledging people and showing a little enthusiasm is part of good customer service, and it goes a long way.

I love Francesca's and have been a frequent shopper here for several years! The workers never fail…read moreto welcome me into the store. They have the best quality for clothing and I love their dresses and rompers. They have lots of jewelry and cute little knickknacks for brides and bridal parties. I am so sad to hear that they're closing all the stores down!

Similar to what some of the other reviews called out here: BEWARE OF THEIR IMPOSED RETURN POLICY…read more They refused to accept my return, claiming that the in-store return policy for online purchases is different from what is stated on the website and is just limited to 21 days. I escalated and was met with the same incompetency from the manager on the phone. First, I patiently kept asking for them to point me to where I missed this on their policies document published online. But both the associate and manager literally said to me "it is not written anywhere (not online or on their store copy of the policy) and it can be confusing but that is the rule". ????? how is that applicable then ????? Upon asking for the manager's name and mentioning I will be escalating further, they magically appeared with a "third party" method to refund me. The process took about 45 minutes which I think was prolonged intentionally. What frustrated me the most was that I approached the situation by apologizing for what I thought was my mistake and was met with an attitude / made felt like I am a burden. Done shopping at Francesca's after this.

I have been to this location several times and they never disappoint even when it's crowded. All of…read morethe associates are helpful and professional. Yesterday there was not much traffic in the store but I was able to use my box lunch money that thankfully is saved through your phone number on your account. They always have a huge selection. I was looking for anything in particular however I was able to grab a wallet I have been looking out. Since I had my box lunch money, I thought why not. I couldn't beat the price and was able to snatch a few other goodies. The store is always clean and organized. I definitely will be back.

i really came to the BoxLunch to view their collection of Pop Figures, as i collect them. it was…read morenice to see value and deals on some of them, so i ended up getting the Bucky Barnes, Avengers, Pop Figure

My go to store for picking up online orders from the Rack and Nordstrom…read more The online pick up is located on the right side of the store by the fitting rooms. This store is spacious, brightly lit, and always clean and organized. The staff are friendly, efficient, and accommodating to the customers needs.

This store has a terrible customer service. The employees are rude and they also do not greet…read morecustomers. The lines are extremely long and one customer had to ask for them to bring out more cashiers to help ring up customers. They also give you a hard time when you want to return an item saying you cannot return when it's clear that the policy allows return an item that is unworn with tags attached, and within 30 days. They do not honor returns this store is terrible. The ladies that ring you up do not even look at you, they are also rude. The Nordstrom rack in San Leandro has better customer service. If I can give one star it would have been nice

Went to return something today & besides the wait, my visit was just fine. The store was pretty…read moremuch clean, organized & the staff were doing their jobs. Not a bad location; just maybe understaffed.

I placed an order for a piece of clothing in person at a ZARA store. Today, I received an official…read moreSMS notification from ZARA clearly stating that my item had arrived at the store and was ready for pickup. Based on this message, I went to the store to collect it. At the store, I showed the SMS and pickup code to a staff member. The staff member, whose head was fully covered with cloth leaving only the face visible (I was unable to obtain their name), informed me that there was no information about my order. This was stated without asking for my phone number or email address, and without conducting any further system check. When I asked whether it was necessary to search using my phone number or email, the staff member responded that I was not an employee there and therefore did not understand how their system worked, and insisted that "if there is no information, then there is none." Dismissing a customer's order that was confirmed by an official notification without completing basic verification steps, and responding in a firm and dismissive manner to a reasonable inquiry, is a service experience I find very difficult to accept. This is the first time I have encountered such an experience in my years of shopping around the world.

Really helpful staff, always find something fun and exciting.....super organized and cleanread more

I've been to this Plato's Closet location a few times, and unfortunately, the customer service has…read moreconsistently felt unwelcoming--especially if you're not white. I've noticed staff greet some customers while completely ignoring others. It doesn't feel inclusive or friendly, which is disappointing for a place that relies on regular shoppers. The pricing also doesn't always make sense. I saw a shirt still with the Ross tag for $6.99, yet Plato's was asking $10. How is that a better deal than buying it brand new? One of the staff, a girl with glasses and long hair, seemed visibly annoyed when I asked to see some perfumes. I understand retail work can be tiring, but basic courtesy goes a long way.

Not sure what poor customer service others were talking about because I received excellent customer…read moreservice today at this AT store. I used to shop at the AT Embarcadero store in SF for work clothes. But that store was permanently closed due to COVID. This is the closest AT store to me. I'm in need of new work pants because I gained 10 lbs during the pandemic and I'm now back in the office. Sigh! The COVID belly. So I drove all the way here to this store. The two ladies Ping and Katie went above and beyond trying to help me. I tried at least 15 pairs of pants and finally found a winner. They were very friendly and patient. I'll definitely be back!

Recently I visited Ann Taylor in Stanford shopping center and then in valley Fair Mall and I was…read moreready to give up on this brand. I'm so glad I drove up to stoneridge. The store is well organized and the merchandise is visible. Best part is the customer service I really want to call out this lovely lady called Ping. Helpful suggestions and genuine desire to give a good experience. I hope she and the store do well. I came away with a new way to work wardrobe. Very happy and satisfied.