I had been going to this salon for a little over a year with the same stylist and the same cut. This past September I walked in, asked for the usual which is long layers, and the stylist said ok but I'm going to add layers because that's in style, I said no, she insisted when all of a sudden I felt the scissors cut WAY shorter than usual. I freaked out and said "that's too short" the stylist insisted "butterfly cut is in style and everyone loves the way I cut it" and I said "NO, I HATE layers and having hair on my face" to which she replied "don't worry. Your hair is beautiful and it will grow back fast". I panicked as I saw the weird cut, paid and left. I couldn't hold back the tears and I walked to my car. I am attaching pictures and the stylist name starts with E. Be careful who does your hair. read more

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Went in yesterday to get a root touch up and I said I need a tint and the two African American women that were there, they started laughing at me talking about they don't know what that is. I just turned around and left. If someone's laughing at you at a place of business because they don't understand what you said they could've asked but they chose to laugh in my face. No wonder the salon is empty half of the time. After me an African American woman customer stepped in and they took her seriously so I'm not sure if they laughed at me because I'm Hispanic. It sure felt racist. It sure felt like it. I have been coming here for years, never thought I would be laughed at. Went home crying because of how racist this seem, how they made me felt. Never again. read more

Was skeptical about getting my hair done here, but I needed a last minute color and cut and decided to throw caution to the wind. Sooooo glad I did! Teena was AMAZING! I arrived at 5pm and she spent 45minutes coloring my hair. She sectioned it off and made sure every single bit was colored perfectly and made sure to get my scalp as well (my hair is thinning so she knew what to do). I sat for 40min to let the color do its thing, then she spent 15min washing it and doing a leave in conditioning treatment. The cut and blow out she gave me was THE BEST! I haven't been this happy with my hair cut and color in years. She stayed late for me and was the last one to leave the shop. Earlier in the evening I noticed several of her coworkers also giving great haircuts to other ladies in the salon. This is definitely a hidden gem. Total for my cut and color was $115. I got a discount for being a first timer. Thank you Teena! I'll be back!! read more

Abby did such an amazing job on my hair. she went above and beyond to make my hair feel and look amazing! Thank you so much Abby. read more

You are sure to receive an awesome experience ar JC Penney Cypress TX. The stylist are amazing read more

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Came here on a Friday night last minute as a walk in. Asked for a simple trim with my existing cut. Told the stylist I wanted an A line (which is longer in the front than the back and layered). She gave me a bob and told me that's what an A line was... my hair ended up being shorter that I wanted after remedial. She also nicked my neck multiple times with clippers as you can see in the pictures. In the end, $27 for a cut and last moment notice, I was ok with my cut but my neck is in severe pain. I'd avoid for short cuts and probably won't be returning. read more

JCPenney Salon - My neck a day later - Cosmetics & Beauty Supply Near Me - Cypress, Texas

The first time I went, she didn't explain to me what she was doing and I got a surprise with my hair. I chalked it up to bad communication on our parts. The second time I went to fix what the first hairstylist had done, I was told that I would have to book an appointment for the next day. Although there was no one there and she had just answered all my questions on the phone like she knew what she was talking about. The personal experience as a customer is not worth the price they're asking for. read more

I've been moving around a lot lately but I always find myself at a JC Penney salon! The stylists are always professional, highly skilled, and really fun! Its not a stuffy place, you really meet great people here! And you will walk out looking amazing! I always get looks when I'm walking out of the store! It's as if people didn't realize how great the salon is here! I'm a regular here! My stylist is Julia and she's really great! Sundays are best because its not a lot of people. :-) read more

JCPenney Salon - Cosmetics & Beauty Supply Near Me - Cypress, Texas

I have been getting my hair cut and colored at this JCP Salon since I moved to Texas, and I have never been dissapointed!! read more

JCPenney Salon - Cut and color by Kym! - Cosmetics & Beauty Supply Near Me - Cypress, Texas

Hello my Yelpers, I'm back with another awesome review. It has taken me a long time to find a stylist that gets me since I moved to Houston. I have had some so not good experiences with other salons. Not naming any names, but you know who you are! How I became a client at JCPenny Instyle Salon is my sis-n-law told me about her recent experience with stylist Janice C. I trust my sis and plus her hair style was absolutely gorgeous. I was still hesitant, but my hair need a lot of TLC. I made an appointment at the time did not know the name of the stylist. I was terrified because of what the other salon did or didn't do to my hair. I told her how I wanted my hair to look, but first she had to clean what was messed up with my hair. We discussed in detail what was about to happen. I really felt good about Mrs. Janice working a miracle in my head. Mrs. Janice listens thoroughly to you and is a master at her craft. Ladies, she has over 30 years of stylist history. Go see Mrs. Janice! She will hook you up! read more

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I loved my salon experience! Kym was personable, professional, and very attentive to my hair type. I wanted her to do something new with my hair and I gave her the freedom to create. We got a sassy Bob with cute highlights When I got up from the chair my hair had so much body and movement! My hair hasnt looked this good in so long I will definitely be back read more

If I show up at 3pm, why was my hair not done until 5? I understand if the Salon was short-staffed but aren't you supposed to service people in the order that they show up? 1 of the workers was just talking to 1 of the customers in the back and not helping out the other girls and my hairdresser kept putting people under the dryer and steamer because she had 3-4 girls at a time. It was ridiculous. My hair looked phenomenal but I wasn't pleased with being serviced last, especially when I showed up before others. read more

Do not be fooled by the other 5 star reviews this salon has. I am very particular about my hair cuts - I have to be, because my hair is thick and wavy, and the wrong cut gives me that ugly, bushy, triangular look. But I digress. Anyhow, I was low on money and desperately needed a hair cut, so I decided to give this place a chance since it had all 5 star reviews. I STILL regret the fact that I did that. I don't recall my stylist's name, but I explained that I wanted absolutely as little as possible trimmed, because I am trying to grow my hair out after a failed short hair cut experiment. I only wanted the split ends gone, plus a tiny bit of layering in the very front by my face, for a bit of style. I even showed her a picture of -exactly- what I wanted. Instead, I got SEVERAL inches cut off, my cut did not resemble the picture whatsoever, and she turned my hair back into that ugly, bushy, triangular look because she did not know how to work with my hair type. I went home and sobbed for about an hour. This happened a couple months ago, and I am still so upset recalling it. And my hair still sucks because I don't want a centimeter cut off in an attempt to fix it, because she already cut off so much. I will never go back to any JC Penney's salon, not even if you paid me. read more

Staff was friendly. I thought wow empty on a Friday evening. That should of been a red flag. Anyhow took my daughter in to get a cut which she just wanted it cut straight across, as I'm finishing up my shopping in JC penny I realize that one side is noticeably long. Then find out I was overcharged... She charged for a cut and blow dry which my daughter did not get her hair blow dried at my request. Also got charged an extra 15 for her having long hair. Totally not worth the $47 I was charged. Manager is out till Monday she will be hearing from me then. not a happy customer. read more

Great prices, great staff, clean salon. I will definitely be going back!

I took my daughter here because I couldn't get her in to regular stylist. I should have been paying more attention because her station was a mess! There was hair from a previous client all over the chair and her table. I cleaned it myself! The stylist was nice but it's clear she was very unfamiliar with working with my daughter's hair type. It came out dry and brittle on then ends. Fortunately I was able to tame and correct the problems but we will never be going back! read more

Nice place, but the hair stylist has no experience, I went there for hair cut and she just touching my hair, here and there. Will never coming back. read more

My hairstylist my Priscilla and she was fantastic! She listened to what I wanted and my hair turned it better than the picture I had showed her. I am so in love with my hair now!!!! I would recommend her to anyone. She seriously is amazing. She will be the only one doing my hair from now on. read more

My hair was CHOPPED, as if a toddler cut it. I don't wear my hair down often, so the first time I had it down was a week later. Wow! I can't even see how they let this person cut hair. So, I called the salon to have it fixed and was told they would charge me full price again to fix it. Wow again. I'll be going elsewhere in the future! I warn everyone against letting them cut your hair! read more

It was my first time at jcpenny salon and it was HORRIBLE!! Never going back. I showed my stylist how I wanted my hair and she did something completely different from what I showed her . She was ROUGH asf with my hair while combing it and while blow dying it . she was literally hitting my head with the brush and she didn't even take her time to blow dry my hair nicely she left it frizzy asf. She charged me 25$ extra because my hair was long . Worst salon I've been to I'm really Disappointed!! read more

I went in for a cut and highlight with "shae" first off she was 20 minutes late for my appointment, it took her over 2 hours to foil my hair and she didn't place them correctly because the bleach bled through and left huge bleach spots all over my hair! She didn't even say anything, I went home and lifted my hair and was horrified! Don't let her touch your hair she will ruin it and take your tip and not say a word about her mistakes! read more

I dropped in after getting a coupon for salon services. After looking online, I requested Milli, but she was busy and I'd have to wait more than an hour to see her. The stylist I was speaking with offered to cut my hair if I would be okay with it. So, I agreed to have her cut and style my hair. I have to say that Cyndi did a fantastic job. My curly hair was layered perfectly and she kept the length. The roller set came out beautifully. I'll definitely be back. read more

Yesterday was my second time going to this salon location at JC Penney's and it was my absolute worst experience ever! The salon manager Tammy should not even be employed at that location. She is a terrible manager! She yelled at me, refused to give me her name, her managers name, or any number for that matter. No matter how many times I tried to tell her I am the customer and I should not be treated the way she was treating me, she continued to ignore me with her harsh language constantly firing at me. As I was leaving the salon she mocked me with her sarcasm and said, "Have a nice day!". When I responded with, "No I will not have a good day." She just kept repeating herself until I finally left. I looked around for another employee and spoke with another manager. She was able to get me all the information I requested. Needless to say, I will never come back to this location again and they have lost mine and my children's my business. *They're not worthy of 1 star but for some reason I cannot post my experience without giving a star!* read more

Total disappointment! The stylists don't make sure other stylists are actually doing their jobs properly. Instead the judge each other. I asked the lady to give me an ash brown hair color with lilac highlights. Instead I received dark green/navy highlights and she told me oh yeah you wanted a mermaid look right? She also never lightened my hair before applying the lilac dye which if I knew that's not what she was doing because my back was face away from the mirror I would have said something. She charged me 100 dollars for basically only coloring my hair but charged the foil highlight price! I felt like you know what I'm not gonna fight this. I left angry and called their store manager and complained and have yet to hear back from Salon Management. You can bet I'm taking it to corporate! Remember don't try and be cheap with your hair! When you pay for cheap you pay double getting your hair fixed by an expert! read more

Cyndi Guerra did an excellent job on my hair! I am always so frustrated by not being able to style my own hair and having it look anything like it does the day I walk out of the salon. She was very attentive and meticulous with my cut and color. Then she took the time to show me how to style it by myself. I love the results and feel so good about my hairstyle. It is a breeze to manage. Cyndi knows her stuff. I highly recommend her as a personal stylist! read more

Some of the stylist need to go back to basics on how to shampoo and style. My head was barely touched during my shampoo even though the stylist lathered 3 times. The washes were very short, like 20 secs (not exaggerating) for each lather. I told the stylist my problem area was my front edges so scratch really good. My dandruff was still very visible. I understand stylist are not responsible for treating dandruff but you still don't let someone walk about with visible flakes when they have mild dandruff. It's not like I have seborrheic dermatitis! After the styling was complete, I looked worse than when I walked in! Curls were not defined...just a wavy mess. The stylist talked my head off about all the wonderful work they've done with others people's hair while making mine look like a child did it. The station was a mess & the brush used to blow dry my hair had the previous person's hair matted in the brush. Was not worth the $45 paid. I will not mention names because they were a sweet person but a manager needs to be there to monitor cleanliness & stylist doing hair styles correctly. read more

I was shopping at JC Penney and saw Cindy for a hair color. She did a fabulous job. Another salon had messed up my hair, and she listened carefully and thoughtfully to all of my concerns. I asked her for blonde highlights as well, and I walked out very happy with my hair. I will definitely be going back as she was very friendly and professional. I give her a 5 star rating. read more