So appreciate Keith and his team's experience and expertise as well as their kindness during a…read morestressful time of record temperatures and a broken HVAC. They immediately responded to our emergency and stuck with us until everything was fixed. Their customer service is excellent, they took the time to explain everything that they were doing, and their pricing was very fair. We look forward to continuing to work with them to keep our HVAC going strong!

Quick and honest. Two other companies provided their assessment (to buy a new system), and left me…read morewithout a/c for a week. Hopkins had my a/c running perfectly in 20 minutes.

The technician came to fix a leak in our AC unit. Very responsive, professional, and knowledgeable…read more In less than an hour the leak was fixed. I will totally recommend this company. We will keep his info for the future.

Bogdan was a delight to have serviced my AC unit. He was very clean, courteous, and mindful of his…read moreworking area. At first I thought I had a leak in my unit when it was simple condensation buildup, a huge relief! I was connected to Top Comfort through my home warranty app, which has an associated copay. Bogdan, knowing that I had just bought my first house and am interested in the AC's maintenance, went ahead and did an inspection of the outdoor unit. He recognized that the refrigerant was low, and came back another day to refill it. This was a nice gesture and shows that Top Comfort cares, they're not there to make a quick buck, they're there to make sure the job is done well and to your satisfaction. I'll be looking to call Top Comfort for my next seasonal maintenance

After working with this company for too long, I've seen the quality of work and service decline to…read morethe point where I need to call them out for being incompetent and unprofessional. If there's a problem with my system, I need to troubleshoot it myself or hire someone else for a solution. I'm tired of being lied to about what's working. I'm tired of being lied to about which settings were updated correctly. I'm tired of low quality products from companies with terrible customer support. Do yourself a favor and hire a better technician from the start or you'll have to do it later anyway.

Our HVAC stopped working one morning this winter and the inside air was 65 degrees when we woke up…read more I called the service number listed by Infinity and got connected to Airpro. The team (one experience tech + apprentice) arrived within an hour and were able to diagnose the issue within a few minutes. They were knowledgeable and professional, and answered all our questions. The issue was fixed within 20-30 minutes and our heating was working again. The price was also very reasonable for a home service call and we were very happy with the result. Will definitely call them first if we ever have any HVAC issues in the future.

This serves as a follow up to my review dated on May 22, 2025 entitled "Nice is not "nice"…read moreanymore". I received a letter I received a follow up letter from Commonwealth of Virginia department of professional and occupational regulation. The letter states that no longer has a viable license at present and as a result, they can no longer proceed with my complaint. That is unfortunate. It is important to note that Nice Heating And Air was recently acquired by Michael Bonsby HVAC, Plumbing and Electrical located in Gaithersburg Maryland. During the acquisition process, I have been immediately deluged with repeated calls following up on providing future maintenance services, not acknowledging or responding to my complaint regarding service delivery. I was informed by three neighbors and friends who had cozy maintenance plans with Nice that they no longer provided various paid services for them, and thus their maintenance plans were ended. The referrals mentioned they took it in stride, by the lack of communication, no longer enroll in the new corporate maintenance programs of any HVAC company. Lesson learned.

We hired nice to replace our water heater and signed a payed service agreement with them. In March,…read morewe hired them again to replace our AC units - outdoors and intake. We knew something could be wrong when their initial quote was over 11k and it magically came down 3k when we said we could do 8. But they charged an additional $1,200 for extras of wall repair and a UV filter. We got other bids around $8k that didn't include the extras so we signed with our preferred vendor, nice. They and all other companies started we needed to use a certain intake company's model, but the day before installation, nice told us it wasn't available and asked for our approval of the "only" other model that fit. Of course we said yes. A week later and we were dealing with a very loud system that didn't keep up with our next door neighbor's system. For a whole $2k less, she had received the replacement model for the one we had both been quoted only days apart from every local vendor. nice went a whole two weeks ignoring us after sending a technician who ruined the wall with terrible quality and left an actual 2" wide, 20" long hole in our living room. He explained he didn't think it was possible to match the paint so he just used white over our yellow. The other technician identified that the required electrical work hadn't been done. He was skeptical that the company wasn't able to source the necessary intake and stated point blank we should not have what was installed by nice. When I finally got in touch with an executive (of marketing, not operation), she told me it was a mystery to her why her company couldn't source what our neighbor received and which he technicians could not make perform. But she pushed back on the performance issues, explaining that by regulation, an AC does not have to maintain 71 or 72 if it's hotter outside. She continued maintaining this as the months have gone by. Today it was 98 outdoors and 78 indoors. In the meantime, more technicians have come from nice. One inspected our neighbor's as if they didn't believe she had a model that performed better than ours. He told us he would advise his own mother to "upgrade again" to that model since ours is both too loud and not performing as expected. But, he told us, the model we have is a good enough replacement so we would have to pay for this additional work. Who accompanied him? Someone from marketing. On another occasion, a technician agreed that our new system should at least perform better than our old one; our old one was actually physically broken at around 20 years old. But this new "upgrade" performs just as well in the heat. We received a letter from Dominion in May informing us that we use more energy than 66% of our neighbors. Nice maintains this is "energy savings" - you run the system more often so a higher price is to be expected. None of this was told to us prior to installation and of course our neighbor with an identical home as ours has none of these issues. We are at a standstill with nice so we're legally advised to take the next step of leaving reviews online, with the BBB, and the AG. I'm embarrassed it has come to this and frustrated by all the extra time and discomfort this has caused. Oh and yesterday nice told me to send them quotes from our own handyman for the drywall work. Did I mention the humidity?

Unlike their competitor who after two days never even scheduled a technician to visit, Oasis had a…read moretech at my place of business within a few hours. They did not have the exact part we needed to fix the problem but they were able to modify a slightly different part which they did have to get my 3 door cooler working the same day I called in one visit. The service person was also very friendly and patient with me as I asked lots of questions.

Oasis is awesome! Right in the busiest time of year, when…read morethe heat spiked, they were able to get out and take a look at my broken AC unit in just two days. The office manager Betsy is very responsive and friendly. The technician, Elijah, was very professional, friendly and knowledgeable. He had our system up and running within one hour. I would highly recommend this team and will be using them for our continuing maintenance needs!

WE have been long term customers. Our tech came on time and did a fantastic and precise service…read moremaintenance. He was very polite and careful as he did his job.We hope in the future Carter to come and do our services. Most techs are good but for us he was the best.

This service is 100% what I did not expect. My thanks is that I used Living Social and did not pay…read morefull price. I've had my Air Duct and Dryer Vent cleaned before and this service did not come close to the techniques I have witnessed through my past experiences. I could have completed the same service they did with my vacuum cleaner. If you want a deal on Living Social with his particular company it's there. Just know it is not money well spent, and by the way now my entire house is dusty. Shouldn't this be the reverse?!? You know the answer. I will say the two gentleman that came to the house were polite and professional. Sometimes good service is the saving grace, in this case it was just a waste of my time and the gentleman conducting the service. My last word(s) of advice for anyone wanting this service from this particular "company". 1. Research. 2. If you want to save $ do it yourself. 3. Research 4. Did I say "research"? 5. If it looks bootleg it most likely is. After this post the owner called and was very professional and asked to visit my home to "rectify" the situation. He apologized and was polite and sincere. I very much appreciate his efforts. I now have his personal phone # and am debating if I will take him up on his offer.

Very BAD service, NOT ONLY bad very unprofessional approach…read more Owner (Omar) does not respond in a professional way and I had to call / text him many times before he replied in a unprofessional way. NS HVAC installed my HVAC RUDD system in 5/2022 and promised 10 year warranty. HUMIDIFIER, they installed have never worked till date. Recently HVAC fan gone bad, though system is under warranty still they charged couple of hundred dollars to pay back 50% after a month after claim from manufacturer. I had to chase him to get my refund which was so difficult to get back. He made so many excuses to delay the refund and won't even respond many times. I will ask everyone to avoid this HVAC contractor. BAD, BAD.......BAD !!

NS HVAC (nshvac.com ... they go by several names... later we learned) did our HVAC installation and…read moreit failed the inspection for two incorrect work. I been calling them to get it fixed since then (12/8/24) and no response.

Cong and his team are very professional. They came over and installed a new split unit in under 6…read morehours and kept everything clean when they left. The install was very nicely done and looks amazing. They have very reasonable pricing and Congs response time is very quick. He's definitely a master in his craft

Cong has helped me install a new HVAC system. His price was very reasonable, and he got it done…read morevery quickly without any issues.