Great interaction with the father and son team. I had a different company come out and they gave me…read morea ridiculous price with no assuring ETA (at least a few days with you hot water). They came out, quoted a fair price and got it done. Super easy.

Father and son team are great and personable. They were on time and very efficient. They left no…read moreloose ends.

Call answered by live knowledgeable technician. Received quick service for emergency situation…read more Good value.

Very hard to get in touch with after the installation if something goes wrong and the installation…read moreis still under warranty.

Extremely happy with the services provided by James. He installed a 6 unit/2 compressor heat pump…read moresystem in our 150+ year old house in about two days, demonstrating superior knowledge of the system and suggesting actually aesthetically pleasing choices for ducting etc. that many other contractors ignored. Price was reasonable for the scope and system specs, and James was extremely responsive and patient throughout the whole process. We also really appreciate James's help coordinating with MassSave (including some truly terrible inspections), ultimately enabling us to claim our full rebate. I'd highly recommend working with James, and we will continue to reach out to him for all our HVAC needs!

After a 3-yr search and MANY bids for a new HVAC, we settled on James Wu, who installed our system…read morelast month and proved the research paid off. Below are things I wanted to know before choosing a contractor; maybe it will be helpful for you. Our situation: 100+ yr old home with current boiler in basement. We recently insulated our walk-up attic - that would both freeze and melt items stored there - with closed-cell spray foam (more research there), added drywall and will use it for storage. This is where the air handler and ERV (for ventilation) went. Our upstairs is now ducted, with one vent running through a closet on the 2nd floor to 1st floor. We also added a Mitsibishi floor mount unit and a ceiling cassette on 1st floor. So, we had a VARIETY of equipment installed, requiring a contractor experienced in not only ducting, but mini-split installs with both a ceiling cassette and floor mount unit. We did not want the large wall mount mini split units. Our walls/ceilings are PLASTER, (metal wire mesh and cement-based): cutting them is a JOB. And, we wanted the floor mount unit RECESSED. COST - James was in-line with our other bids, which came in between 27k and 39k, largely depending on equipment recommended, with ceiling cassettes costing more. Many contractors simply would not install them, and wanted to run ducts in the corners of all upstairs rooms to first floor, which to us was a last resort. COMMUNICATION - James is very responsive to texts, emails, and even more importantly, he is a fantastic communicator. He is very calm, not pushy, explains things in an easy-to-understand way that clearly shows he knows his business. I actually told my husband after he left for the first time, "I think we may have found our guy" just based on his personality and knowledge. He's likeable, which isn't a requirement, but definitely helps. EXPERTISE - This is what truly sets James apart. Our needs were fairly complex, requiring interior ducting, 2 outside units with exterior line sets, and recessed ceiling units, but also RECESSING the inside floor unit into an interior wall. We've overseen several renovation projects recently and could tell these guys knew what they were doing. Also, they were perfectionists, and paid attention to details you don't often find with contractors. DEPENDABILITY - Not a single missed appt. Showed up on time with clear communication. The job took a week. He also helped with Masssave paperwork. They cleaned up after themselves each day, which we appreciated. KNOWLEDGE - Extremely versed in Mitsibishi equipment. He's a Diamond Contractor, which extends our warranty, but we'd have chosen him regardless. Every question I had about these units (cassette and floor unit operation, air handler, ERV, outdoor units, thermostats...) he knew the answer to. When I researched anything specific online, from multiple and trusted sources, I found the info he'd given me to be correct. I trust his knowledge and I don't automatically do that. One example: our ceiling cassette has an internal thermostat and it's off by several degrees regularly. I researched it and found we likely need an external thermostat separate from the unit to measure the room's temp. I texted James a photo showing the inaccurate reading and his immediate reply, "you need an external thermostat. I'll install one." That's what I'm talking about. INTEGRITY - Example: After the permit inspector left, James explained his philosophy on inspections. Each city apparently has different requirements. He learned several years ago how strict one particular city was, requiring a blower test to determine air tightness and the passing score was 4% or less. He got 4.1% and city wouldn't pass it. This required a lot more time/energy to go through everything and another test and more $$. So, now James says to his guys, "We install to the strictest inspection every time, regardless of the specific city's requirements, so we don't ever have to redo anything." In our case, the city didn't need a blower test but if they did, I feel confident we would have passed! I don't often take time to write reviews, esp this lengthly, but I felt it was warranted here. Finding an HVAC contractor is HARD; it's time-consuming and complicated. And a lot of money. Three years of research finally led us to James and now, looking back, it was worth the wait and headaches in research. I would highly recommend anyone in the market for a new HVAC, especially if it involves Mitsibishi and especially ESPECIALLY if it involves recessing any equipment like ceiling cassettes or wall units, to consider James Wu. He and his team are uniquely skilled in their work.

After dealing with several private-equity backed HVAC companies that felt more like high-pressure…read morecar dealerships, we were relieved when Gill from Warrior Heating and Cooling came by. From the start, he was honest, thorough, and transparent. He took the time to explain everything clearly and never once tried to upsell us on things we didn't need. We decided to replace both our AC system and gas furnace (after the furnace died on the morning of the first blizzard!) with new American Standard units, and Gill gave us a very fair and reasonable price. While Warrior may not have had "7 trucks ready to finish the job in one day" like some of the larger companies promised, Gill and his team focused on doing the work the right way -- with care, professionalism, and attention to detail. What really stood out was the customer service. Gill even helped us install and set up a new smart thermostat I had purchased myself. It's rare these days to find contractors who are both skilled and genuinely trustworthy. We'll absolutely be calling Gill again for any future HVAC needs, and we highly recommend Warrior Heating and Cooling!

Very professional and honest. Helped with cleaning and descaling , explained everything clearly…read morewithout pushing unnecessary replacement. Would definitely use again!

Reliable, proffesional, knowledgeable, Raf installed my condenser and brand new coil when my was…read morebusted three years ago ,have not had any issues since, would highly recommend and would hire for future hvac projects.

M & M has helped me out several times over the years, the first to address a failed furnace *just*…read morebefore my mother's Thanksgiving arrival. He even called on Thanksgiving Day to ensure everything was satisfactory. A few years ago, I told him the 20-year-old AC unit finally needed to be replaced ... he repaired it for about $200; he could have easily sold me a new unit. This year, I choose to replace both AC units (24+ and 15+ years old) before they ceased to function when summer arrived, and called M&M. The base needed to be rebuilt, and they arranged for that, as well as installation of the new units. They always respond quickly and the work is impeccable, and I feel I can trust their honesty.

Our central a/c stopped blowing cold air last week - a terrible situation for a hot summer with a…read morenewborn! Called M&M in the morning and they sent out 2 techs within a few hours. They diagnosed the problem quickly and we were back up and running that afternoon. Great service!

Al responded quickly to my call and was out to the house the same afternoon. He fixed our A/C at a…read morevery reasonable price. Highly recommended!

Great service ! Highly recommend for AC service. Al is nice and trustfulread more

Chris solved our issue in just a couple hours and gave us good advice on future maintenance. If we…read morehave another plumbing issue, I will definitely call Chris again!

I had Chris come install new kitchen appliances, a washer and dryer, and a few toilets after moving…read moreinto our new metro West home. I couldn't recommend him more. Did an excellent job and very responsive. Will definitely use him again for plumbing needs.