Robert a customer service rep in the store has extremely poor customer service. My experience today 05/01/2026 was horrible. Over the phone I set up an in store swap of equipment. I checked, waited till my name was called Robert mispronounced my name (no big deal) I corrected him and he proceeded to say it wrong again on purpose with a shoulder shrug. Next I am trying to exchange my equipment and he tells me they don't have it in the store, so I ask if he can have it delivered to my home he immediately tells me no and that I can call customer service, it didn't make sense to me so I ask why, he says it's not a service they do in store I know this is untrue because I've done this in the past when I was informed they didn't have the equipment. So I ask to speak to the manager and after I explain the situation I am informed that Robert can assist with sending the equipment to my home. I inform the manager that Robert said he couldn't. So Robert assist with sending the equipment to my home I ask for a confirmation number once again Robert doesn't want to do his job and he tells me I can get it offline. This is not the experience I expected in store. This is also why most ppl prefer doing everything online. This is also why I will be also calling corporate and continuing my complaint, I didn't come on my lunch break to be provided rude unsatisfactory service when all I needed was to swap my equipment out so I can use the internet I pay for. The manager was nice and effective in assisting me, however if Robert is still at this location I will not be returning he needs a lot of training. read more

Absolutely terrible experience at this Spectrum store. Don't go here poor customer service Jackie & Liz are 2 of the laziest customer service people around. We arrived at the store and Liz was wiping down her counter for a full five minutes while completely ignoring waiting customers. After that, she casually decided to lotion her hands, then disappeared to the back before finally coming out to help us. When she pulled up our account, she clearly didn't know how to navigate the system and had to repeatedly ask Jackie for help. In the middle of assisting us, Liz decided her break was more important and just walked away. When we asked where she went, we were told she had gone on break -- while we were still being helped. Completely unprofessional. Then we were stuck with Jackie, who was no better than her counterpart. The lack of urgency, knowledge, and basic customer service skills was unbelievable. This is why Spectrum is a shit company to begin with, and it continues with their employees. If this store is any reflection of the company as a whole, don't expect professionalism or respect for your time. Save yourself the frustration and go somewhere else. read more

I spent a couple hours on the phone with spectrum today trying to work out a change of ownership. I was sent a form to fill out and when I called back to confirm everything I was told by a different representative I needed to have the signatures notarized to complete the process. That sounded complicated so then they told me to just go into a store and take care of it there. I went to the local store with the change of ownership form where the kid behind the counter got the manager involved for some reason. When the manager showed up (I think his name was Luke - he was an adult with braces) he basically told me there was nothing he could do. He was unable to look through my account, he was unable to complete a change of ownership form, he was even unable to cancel my service. He told me as of January 2026 everything must be done online. So at that point I wonder why his job even exists. So I get back on the phone with customer service while in the store. I tell customer service about this goose chase I've been on when they tell me the manager in the store should be able to resolve this. I tell customer service the manager is telling me there is nothing he can do. I offer to put customer service on the phone with the manager seeing how I'm standing right in front of the guy and they say "no". So at this point I have multiple people pointing the finger at each other but unwilling to talk to each other... basically leaving me in limbo. At this point, several hours later, I have uploaded all necessary documents for a transfer change and am crossing my fingers hoping it worked... but ultimately left with zero faith because of the incompetency all around. Happy New Year. read more

Lis was friendly from the moment I walked in. She walked me through the whole process, was able to get me exactly what I needed. Didn't sell me anything higher than I asked for very happy with everything had a great conversation. She was very professional very knowledgeable and I learned so much by her Customer service teaching me about new products I needed for my phone. I would definitely return and talk with her for future read more

It really be your own people sometime. The two women during the shift I was there were rude and dismissive and disappeared. One of them lied and said they could not help us, so I called Spectrum CS while in there and the CS rep said that was untrue, the people in the store could have helped us. When they returned from the back, they had removed their name tags! So I filed a formal complain with corporate and gave them detailed descriptions with receipts and time stamps. Do not go there. If you have to, ask for Erik. read more

I came to activate 2 phone lines and was told to call the Spectrum hotline and the main reason was no manager present. Seems like most employees have 2026 or 2025 on their name tags. I end up going to T-Mobile. read more

Speedy greeting. Was there to return equipment. No fuss, the team had me out the door within 10 minutes

I was having a tough day. I came in to pay the bill which stated to pay today. I was shocked by the increase and Lis who was servicing me was giving a lot of attitude. She was just messenger however I asked where did that amount come from and she was already snapping at me with attitude. I paid and asked and her response was not to take it on her and asked how have I been disrespectful and please conduct herself professionally. She continued to try and blame it on me so I walked away. Go to a different office don't deal with this representative. read more

They take sooooo long to assist you, even if you sign in, they will literally stare at each other to try to remember what your name is. I don't understand why they ask you to sign in if they aren't going to look at the list. When I walked in there were two people getting attended, once I walked out there were about 8 people waiting to get attended. That's how long they took! read more

Unprofessional workers disrespectful, manager didn't care about my complaints either.

lol I see why the reviews are terrible... you guys are either too cool to be nice or miserable? You're in Lakewood a great city, you get bad customers or what? You think you're miserable here, go to the real tough cities and work a real career job you'll see this is easy. The big dude greeting me can't even look me in the eye, they're not busy at all lol, the girl made me take the receiver out the bag and made me keep all the wires and remote which I threw away what a waste! You'd think at least recycle... the downtown Long Beach store is way better on Pine! These miserable or cocky pricks need to wake up and smell real life! You won't get far in life being this grumpy, management here ownership here must be miserable too! You're making my city look terrible I grew up here Lakewood 20+ years, this is a nice city this is not where you should be grumpy, 0 upselling lol lazy read more

Horrible customer service. What's the point have a storefront when they can't do anything there. All the customer will get is no help and a call some number for them to send me a paper. Hmmmmm. Shit manager and employees agreeing to one thing and don't stand by it at the end. If you want to get worked and bent over, this place is just for you. So glad to turn in and disconnect service. Spectrum sucks! read more

Thank you Jackie Garcia for your help...after having a bad experience at another Spectrum locating at Cerrito, you made my day better....I know it took forever to transfer all my files to my new phone.. you waited even tho you were off and your kids were waiting for you at home...you went above and beyond with you service...I'm so grateful for the 100% service that you gave me and I'm sure coming back to see you when I need help I really left the store feeling really happy...again Jackie thank you soooo much read more

This store has the worst customer service I've ever experienced. The women who work there were either rude or ignored me each time I visited - maybe 3 times the last few months. There's no friendliness whatsoever or any willingness to assist. I have seen the same treatment towards other customers. I recommend going to a different Spectrum store or not supporting Spectrum at all. It's very unfortunate that management has not observed or addressed this. read more

Lizie was the worst receptionist ever, very rude, just talking , no listening , very very poor customer service , she had no idea what she is doing . Trying to just returning my equipments but somehow it was too complicated for her to understand. Definitely not recommended , I hope management do speak to her read more

Don't subscribe with Spectrum. Slow upload & download speeds. For a better price you'll get much better service with Verizon or Frontier. Plus when you cancel your service with them, they don't prorate. For example, your monthly bill is from Aug 1 - Aug 31, and you cancel on Aug 5, they disconnect your service but you still owe them the full amount for the month. With this said, even after I moved out and no longer use their service from Aug 5 I still have to pay for the month. Go with with other providers who are willing to work with you and not cheat out the consumer read more

Same old song, but I'm tired of the dance Get you on the hook, then raise the price No thanks.., adios read more

Came in to help someone make an exchange of broken equipment. Place is very spacious and clean. 2 people being helped, one waiting and we signed in and waited. 2 staff members working. Wait time until being helped: less than 5 mins Time at counter: 2 mins I was out in 7 minutes. Kind friendly staff!! Good deal!! read more

Horrible customer service from an employee named Jessica. Went to pick up a router under my sister's name, paid with my credit card. I understand my name wasn't under the account but the employee said my sister had to call and it takes 24 hours. So I leave with my sister on the phone asking what she can do to save the trip but told her it takes 24 hours anyways. My sister calls and adds me to the account in less than 2 minutes. I was close enough to return but rather not deal with that store and specifically that employee. read more

Customer service here could be much better. I signed in through the kiosk to get a new mobile phone. There were 2 employees helping customers. One employee was assisting a customer with a new phone issue or something. In between tasks, he would help other customers. My name was called about 20 minutes after signing in. The employee asked how we could assist. I said I was interested in a new phone. He said he couldn't help me because he was new and didn't have mobile access yet. He told me the other employee could help me next. The man I spoke to walked over to the other employee to tell him I needed help with a phone and he immediately looked across the room at me and nodded. As I was waiting another man walked into the building and went right up to the person I spoke to about paying his bill in cash. They talked for a while and then he sat and waited. The employee that was supposed to help me was finishing up with the initial customer and as soon as the customer left the guy that walked right up; without any kiosk registering, wanted help from the employee I was waiting to help me. As they were talking, the other employee, the guy I spoke to was near me which I reminded him I was supposed to be next. He then walked over to the other employee to remind him. The employee then said to the other employee - "can't he wait ... he just needs to pay his bill." To wrap this up, Spectrum doesn't care about its customers. read more

Their stupid routers don't work. I had to go to best buy and get a nighthawk router to fix the problem. I was also being billed monthly for this for quite some time. Trying to exchange, or calling their support sucked too. read more

Amazing service provided by LIS, thank you for everything. Very patient and knowledgeable.

Horrible customer service.. spectrum should take a close look at how their employees treat customers

Definitely recommend this location. I came here after going to the Downey location and was told "no other store around has the DVR box in store." I had called Customer service and they made me a reservation here to swap out my DVR box. The gentleman was very nice and swapped it out for me and asked if I had any questions. Definitely recommend. read more

I recently had a horrible experience with a woman that works there named Lizeth. She was rude to my husband and myself and in retaliation, she disconnected my service. When I asked her if she disconnected my service, she lied to me and said no. I have already escalated a formal complaint with Spectrum. AVOID THIS STORE. Lizeth does not represent that company well. Petty!!! read more

Had amazing customer service with Luis! He started my new account so fast and I was here for only like 20 minutes. We also had to cancel the prior account my old roommate was on first, get new equipment and input my low income discount and I was still only there for less than 30 minutes. I've gone through such a hassle before doing the same thing and it took forever, with not good customer service. This was such a relief for me. Thank you Luis, you are awesome at your job and great with customers. My WiFi is working great too and it was so easy to set up and make an online account. read more

Excellent service during my move to my new office. Technician was knowledgeable and helpful.

Fastest experience I've had in a while when walking in for service upgrades/changes, I was literally in and out of there in 15min with new hardware also. Wish I remembered the gentleman's name that helped but he was very helpful. read more

I checked in and waiting patiently for 20 minutes. And I was skipped . Now I have to waite even longer. Just to swap out two remotes. So wuts the purpose on f checking in. If they are not going to call your name. This place is RIDICULOUS! read more

Spectrum - Check in - Internet Service Providers Near Me - Lakewood, California

expensive wifi and its so bad horrible i cant pla y a god damn single game like how can a internet provider be this horrible i cancelled this wifi becayse of how bad it is read more

Too expensive, rude customer service, on hold for extended periods of time. Don't do it. Go to streaming!

I walked in right before it got really busy for the lunch hour, there were only two customers ahead of me being helped already. There were two employees out on the floor, so I stood a safe distance behind the customers being helped and waited. 40 minutes have passed now and I'm still waiting. By this time, Steve, Arlen, Eddie, and Matthew were out on the floor now. Nothing from any of these guys, nothing, not even a "hello"?! Waiting wasn't even the problem really, it was being there for almost 45 minutes without a single employee saying "hello" or "we'll be right with you". Isn't this the most fundamental and simplest thing you could do in a customer service, customer facing job, greeting your customers? I understand for those two that were already helping the two customers ahead of me, Eddie and Arlen, but both of them looked up at me making eye contact multiples times. Even a simple "thank you for your patience we will be right with you" would have gone a really long way. But wait there's more, it's finally my turn now and Steve is helping me. I walk up and let him know I need to cancel one of my accounts, and got no acknowledgment or empathy from him whatsoever. The transaction overall took less than 10 minutes and he didn't say a word to me until the very end. It was all done and I asked if there was anything more I needed to do, and he replied "no, it's cancelled". I grabbed my stuff and proceeded to leave, not a "thank you", "have a nice day" or anything at all from him. If you're having that bad of a day, don't let it affect the customer's experience, handle it and do what you need to do for work. Completely disappointing experience with this spectrum location and the opposite of what customer service should look like. read more

If I could give spectrum mobile zero stars I would. I had problems with my phone being sent to my home address and the response was no. Only to the address where service is being provided. Which is where my mother who doesn't walk lives. I was trying to get things done to make paying her bill and merging my cell bill What a joke....very disappointed. Once they mail the phone good luck of any changes? How do they expect to compete with big cell phone brands? ...so then stupid me thinks I'll order a phone on line trying to make payments and guess what charged my card full amount $1319.99...then my bank calls and I'm bouncing checks....spectrum response 3-5 days even though I do not have the phone? So is it for security purposes for whom? Not me but spectrum ...maybe tmobile is not so bad then these robots read more

They raise the price every month. That's why they offer no contact. TV Internet phone they will do the same thing. Raise your rates EVERY single month. If I didn't have to have it. I wouldn't...................,............................................................. .............. ...................................... read more

With an appointment made online I still waited over 45 mins. Checked in at the kiosk & was never called. I asked a clerk how is it everyone is being called before me. He asked my name & somehow I was never put on the list. A customer let me cut her in line because she knew I was there long before her. Then I was told when I was finally helped that I didn't even have to wait in line for swapping remote controls. Horrible service at your Lakewood. Candlewood location today. read more

Rude for no reason. I had an appointment set to set up a new phone i had in the mail which i was having trouble doing at home. Some little redhead girl with a lisp tried immediately making me feel stupid, cutting off every question i had before i could finish, and i left without getting any service or even any answers. No wonder spectrum sucks this bad if they're hiring clowns like that. read more

I really love the customer service of the 3 representatives. Jackie JC and Liz went out of there way to make sure I was taken care of. I got my modem switched out in under 5 minutes!!! I was talked to very respectfully. I can admit that I will never go to another spectrum store. The 3 representatives did their job very well Thank you guys, once again anyone who has to go to spectrum ask for JACKIE, LIZ or JC because they EXCEED the standard for customer service. read more

I cannot say how grateful and thankful I am for Lis and Juan (Lakewood office on Candlewood) My husband and I had a wonderful experience and both Lis and Juan teamed up to provide excellent service and a wonderful plan for my family and I. If I could give 110 stars for the 110% satisfaction for the exceptional service provided I would. I would truly recommend Spectrum Mobile for savings/plan services. Thank you both so much read more

Three people working ,7 customers in the lobby waiting. One customer comes in wanting to speak to the Manager because he isn't answering her emails or phone calls. She just left after waiting 30 minutes. One Spectrum Rep is just standing at a register but not helping anyone. Now there is ONE Rep working, ONE guy. The whole Spectrum Expierence was ZERO Stars Do NOT go with Spectrum for ANYTHING. They are horrible from beginning to end. ZERO STARS! RUN AWAY! read more

Worst place to get service I switch after poor customer service and all the hidden charges. Then once I said I wanted to cancel that's when I received all the offers so I wouldn't cancel and didn't get that same off when I was currently a customer beware! read more