Fast, accurate quotes, excellent communication and service. Quickly replaced my alternator same…read moreday. Competitive quotes compared to other shops in the area. Recommend for car repair needs!

Fair price. Good service. Good communication. Was able to get the price worked out through Yelp and…read moregot the car in quickly for service.

The communication here is fantastic- Lori kept us updated about our repairs every step of the way,…read morewhich is more than a lot of shops in the area are willing to do. She explained the services we needed in detail and was very on top of making sure that we knew what to expect! They did not over-charge or try to sell us any services that we didn't need. There were a few hiccups along the way, but it's clear that this location is VERY busy and they are training several new employees. Even so, they were able to squeeze our car in for a diagnostic and repair when their garage was definitely full. Aforementioned hiccups did cause the repair to take twice as long as we thought, but I would definitely bring my mustang back here again because it's clear that they're just going through some growing pains with new staff and know what they're talking about for the most part. The pricing was reasonable, and they even recommended me a trustworthy shop to go to for a repair that they weren't able to complete. Overall, I genuinely think that Downtown Automotive cares about their customers and are working their behinds off to get all of their clients taken care of!

RE: No Charge If…read moreyou're looking for a reliable car repair shop, this isn't the place for you. We had our car in for an oil change before 9 am, expecting it to be done by 3 pm the next day. However, it wasn't done until 2 pm the following day. While they didn't charge us for the oil change, which was a nice gesture, we needed our car back on time. Additionally, this shop is difficult to find, and traffic is a constant issue. Considering these factors, we won't be returning to this place.

I've been going to Lake City Autoworks for years, and always recommend them. They do a topnotch…read morejob, fare pricing, and are always nice.

BE AWARE OF UPCHARGING DIAGNOSTIC TESTS + POOR CUSTOMER SERVICE…read more I had a very negative and stressful experience at this shop. I took my car in for an issue I clearly explained: broken hoses due to visible coolant leaks onto pavement and spraying coolant everywhere under the hood. Despite this, they insisted on performing expensive diagnostic tests (compression leak, dye test, and pressure test) that I thought were unnecessary. They gave me an estimate of $750 to replace the 2 broken heater hoses. I told them I'd call them back to authorize repairs after I speak with the mechanic who had replaced the radiator hoses in August 2024. This mechanic quoted me $225 to replace all 4 heater hoses, since they tend to age together. When I called Lake City Autoworks back, they told me the work had already been done even though I never authorized it. Instead of acknowledging they had made a mistake by completing work I never authorized them to do, they gave me an ultimatum: pay the $750 or allow them to reverse the repair and reinstall the broken hoses, but I was still stuck with $500 for diagnostic fees, which was never discussed or mentioned to me upfront. I tried to contest the fees, especially because compression leak and dye test are usually done when suspecting head gasket failures, and pressure test is usually done when there might be occult leaks. My car showed clear, visible coolant leaks, so I thought a visual inspection was all that was needed to confirm the diagnosis, especially since I could see/photograph the broken hoses without getting underneath the car. Nothing I said mattered, so my car was being held hostage by their 2 ridiculous choices. I had to ask a friend to speak on my behalf because I was completely frustrated and pushed into fight-flight-freeze mode. Whether it was because I threatened to leave a 1-star review and report them to the BBB, or because my friend was a male, but they offered to zero out my account. Through my friend, I was able to tell them I was willing to pay the $225 (though my friend relayed "$250") as quoted by another mechanic, but I wanted to speak to the service writer and the owner, after we all cooled down, because I wanted to find out what happened that caused unauthorized work to proceed and whether they routinely upcharge by adding unnecessary diagnostic fees. Surprisingly, they shut down all further communications, stating "we're good, and we've moved on." In essence, when I requested to hold off on my repairs until I could speak to my mechanic, they ignored my request, and when I requested to discuss what happened to cause all emotions to fly sky high, they declined my request. In between, there were some shady business. I would NOT recommend this shop to anyone. They lack transparency, engage in upselling unnecessary services, and provide poor customer service. I went to them once for a repair that they couldn't find the parts for, and for an oil change ($116, the most expensive oil change I ever had on my 1998 Camry). They do have good reviews and a few not-so-good-ones. Just be aware: this type of experience is potentially in the mix. I hope you catch them on a good day! NOTE: posting this on YELP b/c Google reviews mysteriously disappeared.

Using them for 2 cars for a number of years. Good neighborhood connection and customer service . I…read morejust had a number of things taken care of with my 2010 Civic , a couple of the smaller things were added on free .

Very kind and helpful. The owner is great! They resolved my issue first time final. I was very…read moreimpressed by how good they were at the service provided. I recommend them to everyone.

Believe the hype. Both locations are staffed with lovely folks who take their time with you, are…read morefriendly and knowledgeable. Whether it's a simple oil change or larger job - I trust these folks to take care of my vehicles. Their rates are on par with every other ASC certified shop, their calendar stays full for a reason. We are big fans of Matt's in our house.

I feel bad leaving this review because everyone I spoke to was nice, but I will be going elsewhere…read morefor future services. The attention to detail is not there at Matt's. When I came in for my scheduled appt, they did not have it on the calendar, but said they can take my car anyways. I asked for an oil change, inspection, and tire rotation. I also asked them to check one tire that was deflating faster than the others. After taking a look, they told me I did not need a rotation, and that the deflating tire was fine. I went elsewhere and it turns out Matt's got my tread measurements wrong, and I was definitely overdue for a rotation. They also did not notice a gash in my tire. And they did not reset my car system reminder for the oil change.

I've been going here for years. They take great care of my mini cooper. Every Christmas they send a…read more$25 off coupon for your next service which is great! This place is cheaper than the dealership too. I got an oil change for around $60. Sometimes there's a wait for an upcoming apt but I don't mind.

(I wish I could give zero stars but software won't let me). Some time ago I brought in my Saab for…read moregeneral service and had such a bad experience I will never go back. I didn't leave a review at that time as I thought I'll never go back there...so what's the point. Their annoying software kept prompting me for a review so here it is! I had brought my car in twice before for a oil change and some other small thing and noticed right away there was a pattern of up-selling. One bill was estimated lower but when I got it, it had doubled. This time around I think they were looking at my brakes. I was sitting in the waiting room waiting for them to finish and the front desk guy, (his name is Irish), started talking to me. By the way I'm a woman. He talked and talked and I was being kind listening but hoped the repair would finish soon so I could end the conversation. He was making sure I knew he was conservative for some reason. I suspected it was because I had a Bernie Sanders bumper sticker on my car. He then told me he had a son who was a Federal police agent of some sort, and how he was walking down the street wearing a Trump hat and a man came up and knocked it off his head. He detailed with relish how his son threw the guy to the ground, beat him up, handcuffed him and sent him away to jail for 9 years...just for knocking a hat off his head. What a douche! Both he and his son! I couldn't just get up and leave as they still had my car and were working on it. I had to sit there and try to deal with this jerk nicely until I got my car back. This creep needs to be fired! Do they not know they work in a blue city in a university district no less? Don't ever take your car here. There are many other options in town. I was new to the city and didn't know who to go to at the time. Adrian Sherman

The former owner was great, but these new guys are shady with a capital S. They quoted me 1000+…read moredollars for a "small" oil leak when they did my basic Mercedes-Benz oil change when I took it to the dealership one year later they videoed my car with everything removed and showed me that they're in fact was no oil leak.

Honest and fast service. The alternator failed on my Mazda and he worked me in the schedule and did…read morethe work at a very fair price.

I've been taking my BMW 328i to Precision Motorworks for the past 4 years, and they've consistently…read morebeen the only shop I trust. They are knowledgeable, honest, and always upfront about what actually needs to be done--no pressure, no unnecessary upselling, just solid, reliable work every time. More recently, my husband brought his Audi to them after another shop caused damage, and they handled everything flawlessly. They were professional, transparent, and made a stressful situation so much easier for us. It's rare to find a mechanic you can fully trust, but this team truly stands out. If you have a European car and want quality work without the stress, I highly recommend them.

Easy to make an appointment; high quality of work. This is the second year I have taken my 2019 RR…read moreVelar in for an oil change and service. I mean, a year between each service is pretty amazing. And. RRs can go10-12K miles (or a year between service, whichever comes first) when the work is done right.