I was suppose to write this a while ago but work etc and getting locked out of my account made it…read moredifficult. Anyways, I have to say I love this place... though to be perfectly honest I have yet to physically visit. For context my experience was initially online then via phone. I was trying to pre-order a seiko Pepsi watch and this was the only location that was doing pre-orders without marking it up 2~5 x the price. I couldn't put a deposit down but I could add myself to a waiting list. Few weeks went by and I had forgotten about it and accepted it probably just wasn't in the stars for me to get a collector's watch at retail. Then Joe Moyer reaches out to me. We talk and he asks me about myself and if I was still interested in the watch. I know it doesn't sound like much but I think it's more about what it didn't sound like. It didn't sound sketch or overly transactional. It genuinely felt like a conversation and I didn't feel duped or have buyers remorse afterwards.

My brother brought my son in to pick out a watch for graduation. They both had a great experience…read moreand felt like they were treated the same as a someone buying a $50,000 watch. Thank you for creating a special memory for my son!

Amazing owners and wonderful products. I spent years managing a jewelry business and can easily…read morespot a well run business with quality products.... this is one of those rare gems. Top notch people and amazing products. My mom loves her gold and pearl earrings! Highly recommend.

The staff were amazing and very polite. The reason for four stars is I tried to tell them that the…read moreclamp's on the ends of my necklace was too small for me to function.So for that reason I barely wear them. It was like a waste of my money.

My jeweler for over 40 years. Never disappoints. Great to work with. Can always be trusted to find…read morea solution to your needs.

I highly recommend Aronstam Jewelers! Marc Aronstam is a very creative artist & is great to work…read morewith! Over the past 5 years, I have worked with Marc to reset, redesign and update family heirloom pieces, including an antique ring and loose stones to create pendants and earrings that suit me. He considers my style preferences, budget and the character of the original pieces. His recommendations and final designs have resulted in exquisite statement pieces that have exceeded my expectations. These new pendants and earrings are now my favorite pieces & will be heirlooms for the next generation of my family!

They're so lovely and helpful, for purchases big & small. They also made a custom engagement ring…read morefor my sister which is just stunning. Highly reccomend!

Very friendly, professional and knowledgeable! Came in for 2 watch batteries and left with a…read morepositive experience!

We have shopped at Jewelry Gallery multiple times, and one of the main reasons we keep coming back…read moreis the personalized, hands-on service we receive. Buying jewelry online can be worrisome because you never really know exactly what you're getting. Large chain jewelers also have significant overhead and advertising costs, which often get passed on to customers. Recently, my partner needed a new chain for her necklace because the one she had was too weak. We visited Jewelry Gallery in Westfield, and the staff took the time to walk her through the available options. They ordered a chain for her and said they would contact us when it arrived. After some time had passed, we reached out to check on the order and spoke with the owner. He was extremely courteous and explained that an issue during the ordering process had caused the delay. More importantly, he genuinely wanted to make things right. When we returned to pick up the chain, he went above and beyond. He adjusted the length of the chain on the spot and was very apologetic about the delay. Then, to our surprise, he told us he was providing the chain at no charge because of the inconvenience. This level of customer service is rare today. Supporting a local business that works hard to compete with big-box stores is important to us, and experiences like this are exactly why we continue to shop at Jewelry Gallery. If you're looking for quality jewelry, repairs, or exceptional customer service, I highly recommend Jewelry Gallery. They truly stand behind their customers and treat people right.

We've had great experiences with everyone who has assisted us at the Jewelry Galary in Westfield…read more We've bought jewelry and had jewelry repaired. Super happy and satisfied. You should check them out.

This business needs to update their website. They show on their website that they buy silver and…read moretheir employees are telling people on the phone that they do went there today and was told they do not buy silver not good business

Resized my ring and had prongs reinforced. Asked to examine the diamond when picking up. She made…read morethe comment that if I didn't trust their company I could go somewhere else. I was taught to always examine my diamond after service. I apologized and said it was good customer service to teach people how to protect their diamonds. She said they have cameras that keep their jewelers honest. Isn't that what I was doing by inspecting my own ring? I was calm, polite and tried to help them understand why it was wrong to make that comment but the people sitting behind her dismissed me by saying "goodbye, have a good day"By the way she so quickly jumped to that remark tells me they are comfortable talking rudely to their customers. If she didn't want me to inspect the diamond, why did she show me a drawn diagram of the markings in my diamond when I dropped it off? I can't see that with the naked eye, but only under the microscope they have there.

Mary and Whitney have brought a truly special brand to our lovely neck of the flatlands down from…read moreColorado! The collection is extremely tasteful & elegant while bringing a bit of flair that doesn't scream tacky or gaudy. A lot of their items feel very regal and old school sort of out of Game of Thrones or some other royal collection but still affordable. I especially love how things feel very organic and natural not just from the jewelry but from the store itself. Many of the pieces are not symmetrical and they just seem to flow freely! The decor of the store is just lovely, I especially loved the wood used throughout the store.

The selection at Metalmark is on point!! Such a hip store and great vibe. You'll feel like you're…read morehanging at a girlfriend's house while you shop. Which means you can take your time!! No rushing/weird salesman. Visit Metalmark and find your new go-to for gifts (for your friends/family or for YOURSELF #treatyoself). Seriously the best!

My wife and I have been going exclusively to Reis-Nichols since we got married six years ago, and…read morewe wouldn't go anywhere else. From the very first time we walked in and met our jeweler Kathleen (who we still work with today because she's truly the best) we knew we were in great hands. They always take amazing care of us. Whether you come in knowing exactly what you want or, like us, not knowing much at all, the team treats you with the respect and attention you deserve. They're patient, knowledgeable, and genuinely want to help you find the best fit and value. If you're looking for a place you can trust and keep coming back to for years, this is it. Expect to find your forever jewelry home too!

The Reis-Nichols team feels more like old friends and family! Spencer, George, Therese, Cole and…read morethe entire gang make every experience amazing. They take special days and make them unforgettable moments!!

I had the best experience with Shea's Diamonds! I went to Reashea to find an engagement ring for my…read morenow fiancée. I didn't know much or have much money. Reashea was able to work within my small budget and was diligent in researching prices and materials. She was so helpful in telling me everything I needed to know about materials, stones, cuts, and settings. She was so personal and involved in the process. She helped me pick out the ring and kept my updated throughout the entire process. She is very trust worthy and when she gives her word she means it! There was an accident with the ring where the people she was working with cracked the ring. She told them that she gave her word to me that I would pay what she said I would for the ring and I would get it on time. She called multiple people and fought to keep her word to me. I ended up with a better ring for the same price and it came just in time! She helped make my engagement perfect! I would HIGHLY recommend Shea's Diamonds to ANYONE!

I bought a bracelet from her and asked for an appraisal to give to my insurance so I could add it…read moreto my policy. What I got was nothing more than this woman telling me her lies. And basically a receipt on letterhead. Her website... sheasdiamonds.com says gia certified appraiser, SHE IS NOT...I text her and the response I got was she wasnt claiming to be an appraiser...but she had been in the business for 30 years.. And she knew what she needed to do. You dont write an appraisal for insurance and act like you can and have it posted on your website if you cant. Washed up Ashcraft employee riding that name trying to sell jewelry part time and talking about her customers. It will all catch up to her. I will not support her business as she also has taken advantage of another business owner in Muncie.. Mason's Repair and Restore..its a repair shop for jewelry on wheeling. Because of him she was able to start her business and she left him high and dry..she set her "store" up in his shop each friday except in December and she was there all Month so she did pay him that month. The rest of the Fridays for a year and in exchange...she gave him knowledge and traded some stuff.(hum...)..I guess not paying him allowed for her to open up her own place. Good for her... when I confronted her about the appraisal...she text me and called me...she wanted me to know she was friends with Jami Brown...like I care. And she wanted to discuss that she traded stuff to Mason's...her entire phone call and text to me was her defending herself and sad. I guess if she didnt talk about me she wouldnt have to defend herself. I grew up in a small town. She wants to think shes from a big town. Its not personal. Get your appraisal from a professional. And shop local. From people who stand with you. Not who use you to stand on top of you.

After reading the other reviews, I have to say that you can't rush quality. You want a custom,…read morebeautiful and one-of a kind ring? Well, it may take a few weeks for all kinds of reasons like ordering materials, the artist has a backlog... etc? If you want 'quick' you should go to a commercial, boring, big box jeweler. Ok, mini rant over. Let's talk about Mark and the work he has done for me and my husband. My husband wanted to have a custom engagement ring made for me. He had a design in mind and a recommendation from a family member to see Mark. Mark gave great advice on sizing, diamond quality and integrity of the band design. He even showed my husband the difference between Russian and Israeli cut diamonds (um, huge difference). Without Mark's advice I would have gotten a ring from somewhere else that needs adjusting all the time (I had a lot of single prong stuff in mind for the band, bad idea) . Mark can also order directly from a manufacturer, which is what we did for our wedding bands. It's cheaper than custom and, like another reviewer said, the prices are clearly stated in the manufacturer's ordering book at market prices. In the end the design I wanted had already been made - so why have it done at a custom price? I appreciated Mark's honesty and transparency on that decision. Lastly, Mark and his wife are kind and fair people. No pressuring you into something you don't want or can't afford. We had a great buying experience for all three purchases so far.

I got to work with Mark on designing an engagement ring with a sapphire I had in mind. He was very…read morecollaborative in sketching and conceptualizing the curves and setting scheme, set up some consultations to review the design and waxes as it progressed, and made recommendations as to some of the particulars. Didn't feel pressured or any unpleasant sales-y atmosphere, and Paula was great too. Fiancée is also very pleased with the outcome! As mentioned in some of the other reviews, allow some extra time for variability in ordering things and other suppliers.