They're so lovely and helpful, for purchases big & small. They also made a custom engagement ring…read morefor my sister which is just stunning. Highly reccomend!

Very friendly, professional and knowledgeable! Came in for 2 watch batteries and left with a…read morepositive experience!

Amazing owners and wonderful products. I spent years managing a jewelry business and can easily…read morespot a well run business with quality products.... this is one of those rare gems. Top notch people and amazing products. My mom loves her gold and pearl earrings! Highly recommend.

The staff were amazing and very polite. The reason for four stars is I tried to tell them that the…read moreclamp's on the ends of my necklace was too small for me to function.So for that reason I barely wear them. It was like a waste of my money.

My brother brought my son in to pick out a watch for graduation. They both had a great experience…read moreand felt like they were treated the same as a someone buying a $50,000 watch. Thank you for creating a special memory for my son!

I had the band switched out here on a brand new watch I admittedly purchased elsewhere at an Omega…read moreboutique in NY. As seen in the picture there are scuff marks right where the band exchange is at. I get that it's probably annoying having someone bring something in purchased elsewhere but I figure as an Omega AD they would know what they are doing. Also had a bunch of awesome watches in the store I would have been definitely coming back in the future to look at if I had a better experience. Sales associate also really was not friendly and felt like I was scooted out the door.

I would HIGHLY recommend JEM for any jewelry purchases. After searching for an engagement ring for…read more6 months, Jane was able to find exactly what we were looking for while staying within our price range. Since the purchase she has had the ring cleaned every time we have stopped by. Jan includes a picture of every couple who purchases their rings through JEM, last time we stopped by she had our picture front and center of the shelf. For price, quality, and most importantly customer service, JEM is the best option available.

As yelpers know, I am not one to dole out 5 star reviews......BUT JEM really deserves it. I am…read morejust amazed at the personal attention and quality of her protection and services. Being a male, jewelry is tough :) However, Jan and her staff have helped me every steps of the way and in return I have gotten glowing returns from wife. If things are not perfect, JEM really steps up and ensures that it is. Isn't satisfied with anything less, which is rare in most business these days (from my experience of course). Anyways, I hope all reading this gives JEM a chance, they will not be disappointed!

My husband and I stopped by to have my watch links adjusted. Everyone was so nice. Someone came up…read moreto us and said they could clean and inspect our wedding rings. I was very impressed with the whole place. This jewelry store is our new place to go.

We got all of our wedding rings at Barrington Jewels and couldn't have had a better experience. The…read morewhole team is attentive and dedicated to bringing your vision to life. They take the time to really discuss design and details with you and deliver everything in a timely manner. Sam was so much fun to work with when picking out our wedding bands. She made the whole process enjoyable and stress-free. We cannot wait to come back for future anniversary and celebration jewelry!

What an amazing business !! Shannon was awesome... took perfect care of me TWICE IN THE SAME DAY !!…read moreI took my broken Braxton for repair estimate and need a battery for my wife's watch. He accomplished both in just a few minutes. Returned a few hours later with 9 older watches needing batteries and he did those , set the times and dates, all in half an hour! Fantastic service and wonderful people !!

I can't say enough amazing things about Hupp jewelers. They were so kind and patient and friendly!…read moreThey took the time to get to know us. They did not high pressure sell us. We were having jewelry repairs done and could not afford to get all 4 pieces fixed so we just did 3. They were the fairest prices after getting 2 other quotes. We were told it would be 2 weeks to do all 3 rings but they got them back to me in 1. So if you need work done on your jewelry, are looking to purchase , or have something custom done check out Hupp!

After reading the other reviews, I have to say that you can't rush quality. You want a custom,…read morebeautiful and one-of a kind ring? Well, it may take a few weeks for all kinds of reasons like ordering materials, the artist has a backlog... etc? If you want 'quick' you should go to a commercial, boring, big box jeweler. Ok, mini rant over. Let's talk about Mark and the work he has done for me and my husband. My husband wanted to have a custom engagement ring made for me. He had a design in mind and a recommendation from a family member to see Mark. Mark gave great advice on sizing, diamond quality and integrity of the band design. He even showed my husband the difference between Russian and Israeli cut diamonds (um, huge difference). Without Mark's advice I would have gotten a ring from somewhere else that needs adjusting all the time (I had a lot of single prong stuff in mind for the band, bad idea) . Mark can also order directly from a manufacturer, which is what we did for our wedding bands. It's cheaper than custom and, like another reviewer said, the prices are clearly stated in the manufacturer's ordering book at market prices. In the end the design I wanted had already been made - so why have it done at a custom price? I appreciated Mark's honesty and transparency on that decision. Lastly, Mark and his wife are kind and fair people. No pressuring you into something you don't want or can't afford. We had a great buying experience for all three purchases so far.

I got to work with Mark on designing an engagement ring with a sapphire I had in mind. He was very…read morecollaborative in sketching and conceptualizing the curves and setting scheme, set up some consultations to review the design and waxes as it progressed, and made recommendations as to some of the particulars. Didn't feel pressured or any unpleasant sales-y atmosphere, and Paula was great too. Fiancée is also very pleased with the outcome! As mentioned in some of the other reviews, allow some extra time for variability in ordering things and other suppliers.

We have shopped at Jewelry Gallery multiple times, and one of the main reasons we keep coming back…read moreis the personalized, hands-on service we receive. Buying jewelry online can be worrisome because you never really know exactly what you're getting. Large chain jewelers also have significant overhead and advertising costs, which often get passed on to customers. Recently, my partner needed a new chain for her necklace because the one she had was too weak. We visited Jewelry Gallery in Westfield, and the staff took the time to walk her through the available options. They ordered a chain for her and said they would contact us when it arrived. After some time had passed, we reached out to check on the order and spoke with the owner. He was extremely courteous and explained that an issue during the ordering process had caused the delay. More importantly, he genuinely wanted to make things right. When we returned to pick up the chain, he went above and beyond. He adjusted the length of the chain on the spot and was very apologetic about the delay. Then, to our surprise, he told us he was providing the chain at no charge because of the inconvenience. This level of customer service is rare today. Supporting a local business that works hard to compete with big-box stores is important to us, and experiences like this are exactly why we continue to shop at Jewelry Gallery. If you're looking for quality jewelry, repairs, or exceptional customer service, I highly recommend Jewelry Gallery. They truly stand behind their customers and treat people right.

Jason, Sophie and the Manager (Lorie) have always taken great care of me. In addition when my son…read morewanted an engagement ring for his wife I took him to the Jewelry Gallery and Lorie took fantastic care of him. If I have any needs involving Jewelry then I go to The Jewelry Gallery.

Knowledgeable, nice people and great service. Easy, no pressure transaction. Thank you!read more

I went there to sell some jewelry. The offer was quite good. While I did not sell there, the estate…read moreitems for sale at this business were reasonably priced and good quality .

A fantastic experience! Brought in our engagement ring to be resized. The Gold Cobbler not only did…read morean excellent job in getting it to the perfect size, he did it lightning fast and at a very reasonable price. I'd definitely recommend him for your jewelry repair needs.

I recently brought in a damaged watch that I struggled to get fixed and properly set up from the…read morestore I bought it from. What I thought was completely destroyed was fixed within the same day for a reasonable price. You can tell he cares about his craft. Would highly recommend!