We had very positive experience with Jenkins. Water leaked from our refrigerator and dripped to the lower level of the home. We did not know how long it had been leaking for. Mold was prevalent and we had to replace the flooring in both our laundry room and kitchen. We also had some damage to countertops, cabinets, drywall, and electric. Our project manager was very precise; he carefully considered and recorded every aspect of the damage. Throughout the renovation process, we were very impressed with his communication and timeliness. He was friendly but professional and got the job done. By the end of the process, our project manager felt like an old friend. Everyone that we interacted with from Jenkins was pleasant and proactive. I would highly recommend Jenkins to anyone. read more

Jenkins was recommended to me by my insurance company when my house needed total restoration. Having lost just about everything in my home, I had hoped to see my house restored better than ever. I was told the job would only take about 6 months and cost a certain amount. Over a year later and tens of thousands dollars more later, the house is just nearing completion. Jenkins has had to redo work more than once because it was poorly completed the first time. They forced me to work with vendors who were outrageously expensive, telling me that they wouldn't be able to give me a warranty on the work unless I used their vendor. They were slow, performed poorly, and were very inconsiderate of my situation. If you want your home completed on time, at cost, and completed well, please don't use Jenkins. read more

Beware, this in not a contractor. They do none of the actual work but sub contract it out to the lowest bidder. A simple roofing and siding job after our home was hit by a minor tornado is STILL not completed after 7 months. We can never reach anyone to make a complaint with. They do not oversee or visit their contracted out work and seem only interested in our signing over the 10K $ check from our insurance. I would never.....recommend this company and will make sure our insurance company USAA knows how terrible and over priced they are. NO CUSTOMER SERVICE AT ALL. read more

Jenkins Restoration (Fredericksburg Office) was referred to us by USAA on July 14, 2014 for water entering into our home through a bay window. The project manager Derrick came out to inspect the damage and loss on July 17, 2014 and determined that the rain water was entering through loose window trim. He then explained that he would write up the damage report and estimate. In the mean time he would then contact his Emergency Services Coordinator Arturo who would inspect the outside of the bay window and make any emergency repairs if needed. Arturo came out to our home on July 18, 2014 to inspect the outside of the bay window, while on the ladder he mentioned that he could see where there were gap between the outside siding, window header and the bay window and that he was going to seal the gaps with a permanent sealant to prevent any more rain water from entering the inside of our home. Upon completion Areturo said that we should give the sealant a couple of days to dry and if we did not have any more rain entering the home that we could schedule the inside repair to be done. After three days we scheduled the inside work to be done and the team that came in did a great job sealing the window bead, painting the inside and cleaning the carpet. On July 22, 2014 we had a strong thunderstorm roll through the area low and behold we had rain water entering through the bay window at the exact same spot that was originally reported. I contacted the project manager Derrick and explained the problem to him. He said that he was very busy but he would have someone come out to take a look at the window both on the outside and inside. A month went by before anyone came out to re-inspect the problem. When the gentleman got up on his ladder to inspect the problem. He said "I see where Arturo placed the sealant but he missed several gaps that could potentially allow rain water to get inside" He took several pictures and let me know that he would send them on to Derrick and I should be hearing from him soon. Another week went by before I heard from Derrick. He explained that he had Arturo stop by to inspect window again Arturo reported that the areas that he sealed were fine but he thought there might be another problem area. Derrick then came by himself and did another inspection and informed us that the water was coming in from another area that was caused by a the original builder and that the problem was now called a "maintenance problem" that needed to be fixed by us before anything else could be done. But he would send out his siding guy to give us an another estimate to fix the problem before the inside work could be finished. The estimate came back well over $2500. I have contacted Joe Jenkins (October 13, 2014) himself and after an hour conversation of going round and round it came down to Jenkins Restoration not taking any accountability for their lack of communication or unprofessionalism.......they just wanted to get paid for the work that was never completely finished. read more

Woke up to massive flooding in my kitchen and the water was pouring in through my basement ceiling. This company was sent to us by our insurance, amica. The company was very professional from the beginning with timely phone calls and the equipment our technician had was clean and looked new. The guy who came to us, Ricardo, was amazing. He was very thorough and present to work with. In less than four hours he'd pulls down the falls ceiling, pulled up the damaged floor, sideboards and pieces of the cabinets. He was very efficient and friendly. He left a number of fans and dehumidifiers here and will be back in three days to check on them. After what seemed like a disastrous morning, I am very impressed with what Ricardo was able to come in and do. read more

Terrible company ! They were recommended by my insurance Co but did not look out for me ! As soon as they got their $ I was written off. Do not use them ever ! I would never recomend them to anyone I know !!! Very bad service ! read more

Unfortunately everybody is right about how terrible Jenkins has become! Yes I said "BECOME". Jenkins used to be the best and probably #1 Restorations company in all of VA! I actually used them 3 times already but unfortunately this last time was disappointing and sad I would say at the same time. So the first two times that I used this company which was referred by my insurance company by the way! I had nothing but props and great positive things come out of a great experience that I had with them. Unfortunately this last 3rd time, things were totally opposite, from managing to the subs, to the bosses from the Sterling office! It was simply a mess. Luckily, this Project manager that was running the show this time came clean about a lot of things that although does not excuse him from not doing his job right, I did realize why he wasn't motivated to do nothing but good work since he was coming from such a good company. Well, long story short, I confronted this Project manager about why they work and managing was been so poor and was nothing like my first 2 experiences and to my surprise he actually sat down with me and told me that Jenkins was nothing more then a scam now days, with rude bosses & a new owner who cared about nothing more then making as much $ off of everybody including CLIENTS!! And boy was I in shock, so asked him what he actually mean and he simply told me, that ever since the Original Owners of Jenkins sold the company to this new Investor, things had just been going down hill. Their profit margins had gone up tremendously, which is why their mark up prices on some of the extras that I had ask for to be done at my house were soooo high and unreasonable, on top of that, the subs did good work but it was definitely rushed and he explained to me that they were not been able to pay them a fair share anymore because of those high margins that the company was making them do, also he explained to me something about Hierarchy going on in this business that proclaims itself to be "religious" . Apparently the guys in charge of spreading the job load had their "FAVORITE" project managers to go to and the rest would only get the left overs basically and therefore they were not able to even make a descent pay check which was promised by the Jenkins guy who would come out to hire these talented Project Managers. Over all, this project manager basically made me realize who dark and unfair this Jenkins company has become, after our talk, he promised to follow through with better quality on the work the was being done at my house and he in fact ended up doing great. He also told me that he only did that because he knew he was getting "fired", so he actually went over his budget on my house to make happy although he would be loosing a lot of money and the company "JENKINS" would only be upset at the fact that he didn't make their numbers!!! I know you people that are reading this will be like what is all this and what is he talking about? Well if you read carefully and pay attention to all the other reviews, I am letting you folks know of the reasons why everybody is so upset at Jenkins after hiring them and with their bad experiences and all. Obviously the high prices & mark ups are because the company only cares about making high margins now days, the new owner basically seems like he has no clue on how to run this business and that's why we all have had nothing but unmotivated Project managers doing or work which has honestly been only getting worse and worse. People, stay away from Jenkins Restorations! They are only after your money, they are not that GREAT company that they used to be anymore plain and simple! Insurance companies should stop referring them also, but who knows why they still do? Anyway, I kept the project manager's personal phone number and he in fact did get fired, but that only happened because he let it happen on purpose since he couldn't deal with the dishonest ways of the company that he was working for. He is actually a contractor himself and did a bathroom remodel for me not too long ago and let me tell you, we were all happy about the whole experience! He said he made his money, my bathroom looks great!!! His workers were excellent! And most importantly, Jenkins was not involved or mentioned whatsoever! Good luck people! Stay away from these people and let our real God help you on your decisions when choosing the right Restorations company! Don't let them fool you with their logo "Restoring lives, with a servants heart" read more

We had major damage on our townhouse due to the fire that occurred at the neighbors house. The fire was not even put out when Jenkins was already asking if we want to contract them for repairs. Since our neighbor said "yes," it only made sense that the same crew repairs both townhouses. What a major mistake!!! Where should I start? We had to call and insist to see a timeline of the repairs; then they insisted that they manage all the money that was paid to us by USAA; they use immigrant workers who hardly speak any English and have no skills; they could not even place the protective cover for the hardwood floor correctly; the cleaning crew that we were told does a great job, is terrible, really; the cleaning ladies left lot of primer stains, dust and dust all around the house; priming the dry-walls was very patchy to say the least; they removed the gutters without putting back new ones so after a storm, the water run directly in the basement and as such the hardwood floor had to be removed just 2 days after it was replaced; we pointed out that it seems that the chimney leaks; they sent out one of the crew members who said that everything looks good and there are no leaks just to find out that there was so much water damage that the dry wall and the floor has to be removed again since everything is molded underneath. Pretty much we start our week wondering "what else Jenkins did this time?" It is so ironic that a company which advertise themselves as "damage restoration" causes more damage then it was to begin with. We should have listened to our guts and select a contractor whom we trust. They play on people emotions as suffering a major damage would not be enough suffering already! Our first instinct was correct after all: Jenkins are just some firetruck chasers! read more

My house got struck by lightning while I was away. USAA contracted with Jenkins and they have been incredible. I've read some bad reviews on here about them but I cannot explain that. Almost sounds like a different company. Jenkins has been responsive, professional and done superior work. I'm back in my home and it is like new. I highly recommend them. A great company who cares about you and stands by their work! read more

Their drywall/paint team was great. The hardwood flooring restoration was HORRIBLE - Redone multiple times, had to move out of house to total of about 15 days on separate occasions. The work they tried to insist that I accept was simply horrible, unacceptable, shabby work. Had to fight for to get it redone and STILL had to pay more. It's still not high quality work but I give up. RUN from this company if you are having hardwood flooring work done!!! read more

I am closing out my comments/review by way of commitment to Jenkins. The facts and frustrations remain accurate in previous posts unfortunately. What I can offer is the fact that once a new manager took ownership of my problem, resolutions were speedy, well communicated, and reasoned which helped ease the close out of their efforts. For this I am grateful. I now have a check in hand to apply towards their damages/cleanup. read more

Jenkins managed the complete restoration/rebuild of our 5-bedroom house after fire/water damage. They provided a realistic schedule and kept to it. The manager was responsive, helpful, flexible, and creative, and managed all of the work of his team and the subcontractors effectively. My house looks amazing. read more

Be careful with this company. The employees seem like nice people, but a job that should take a few weeks turns into months and months of no-shows and broken promises. They seem to have lots of foremen and very few workers. I would never hire them again. read more

You better know what you're looking at if you let these guys work on your house. I am a home inspector and was amazed at what I experienced. Came home first day and my garage refrigerator was off because they cut the power to it. Still picking up nails in my yard 2 years after the work was done. BEST OF ALL, the room they worked on has NEVER been the same since they worked on it, colder, hotter and more outdoor noise in that room and I can't figure out what they have done? Now 2.5 years after they installed 2 new skylights in my roof and there is MOLD growing on my ceiling in that room. Tried to contact them about it, and got a reply that I was out of warranty and they could give me a couple references to fix it. A problem that is a direct result of their workmanship. Even my 10 year old son caught a defect (gap in soffit area) that they tried to pass over as normal acceptable work. Just tons of unacceptable work by these guys. I WOULD NEVER USE THEM AGAIN. Have a friend that worked for them and said they are all about the dollar. NO WHERE CLOSE WHEN IT COMES TO QUALITY CONTROL. read more

Our Insurance put us in touch with Jenkins after we filed a claim. Immediately I jumped on Yelp to check out the reviews and things didn't look so bright. However I thought I would give them a go since they were recommended by insurance and I thought that they would be better in tune with them. I was wrong in thinking this. After the initial visit I was told that they would have their estimate to our insurance co that evening and would have the final estimate hashed out by early the following week and could start work. I received a call the following Monday that they needed to come back out. Then the following Thursday (the estimate was still not in) I received another call with a question. It took a week and a day for them to get their estimate together and in to insurance. My adjuster called me after she received their estimate and said that none of it made sense and that she had reached out for clarification, but was not getting any communication back. I had also tried to call and nearly a week went by with no return. Our insurance put us in touch with a new contractor and now we have to start from scratch. 2 weeks wasted. read more

I had a water incident in my basement and developed mold and other damage to much of my carpeting, baseboards and drywall. I called my insurance company and they recommended Jenkins Restoration. Since I had never heard of them before, I was skeptical but took a chance anyway because they were an authorized vendor with my insurance company which meant I did not have to deal with billing and paying out of pocket. I must say, I was quite impressed from start to finish. I first met the Project Manager, Shane, who was very knowledgeable and professional. He took measurements, pictures and even educated me about the type of toxic tiles I had on my basement sub-floor and how best to cover and/or remove them due to their asbestos fibers. I truly felt he had my best interest, and health, at heart which made me comfortable in selecting them even though I did not see some of their negative reviews on yelp until now! I then met the construction crew which were 2 Spanish guys and they worked hard and long on restoring my basement. After 3 long days (and one late night) they finally finished but I later noticed that some of my outlets in the basement did not work so I contacted Shane and he arranged for an electrician to come by and he did a great job rewiring my outlets (at no cost to me!). He did have to cut a hole in my new wall because he said by code, junction boxes cannot be covered up. No problem because Shane sent the crew back out to cover up the hole as well as touch up the paint (by the way, they even let me pick a new paint color for the basement which I love!) and other minor details and I am very pleased with the finished product as my basement is now safer and healthier than ever before. Jenkins Restoration also offers a 3 year warranty on their work! Therefore, I highly recommend Julio (the construction crew's direct supervisor and an independent general contractor who can be reached at 703-629-6624) as well as Jenkins Restoration. read more

I had a great experience with Jenkins. I had a tree fall on the house after a rain and wind storm. USAA sent out a different restoration/contractor that I did not feel comfortable with and stole things from the house while they were there. I reached back out to USAA and cancelled that company and scheduled an appointment with Jenkins to come out. Colin, my project manager, was AMAZING. Great with communication, follow up, set expectations with me etc. Honestly, I didn't have to worry about what was going on as I was always informed of the progress. Everything moved along quickly, including county inspections. When I did the walk through, I identified 1 or 2 small things to get fixed and Jenkins was out that week to correct it and make sure I was happy with the work. Jenkins went above and beyond for me in my home repairs and made sure my son and I were back in our home ASAP. I would definitely recommend Colin, his team, and Jenkins to friends and family! read more

I had a pipe burst in the top floor of my 4 story house which caused significant damage to the entire house. My insurance company, State Farm, put Jenkins on their list of recommended contractors. I interviewed them and was impressed by Josh Bland their project manager. I signed the contract with him and that was the beginning of one of the worst times of my life. He assigned the job to a sub-contractor and I never saw him again and when calling him I would NEVER get a return cal. What could have been a 6 week job turned out to be 7 months and I finally just told them to get out of my house. All the work was completely substandard ( they had to refinish the floors THREE times !!) The paint and sheetrock jobs were horrible. At the end of the day I had NO recourse and have had to spend $1000's of my my own money to redo things that they had replaced i.e. the living room ceiling was sagging and had to completely rip out and start over and the sealer on the hardwood floors pealed and had bubbles so had to start again on them. The list goes on and on..... PLEASE do not use this company and their work and service is the WORST !!!!! I just wish I had read the reviews on Yelp before hiring them. This company should NOT be in business!!!! read more

Jenkins recently provided services to us when a tree fell on our home and caused serious damage. Jenkins was recommended to us by our insurance company, USAA. Nigel was assigned as our project manager and he was superb. Our case was a bit complicated in that we were gone from Northern Virginia throughout nearly the entire process, so Nigel did not have the benefit of meeting with us face-to-face. It was further complicated because the damage occurred just prior to the recent blizzard. Even so, Nigel set to work promptly and consulted with us and kept us informed throughout the process. The contractor who he selected did great work. When we asked for some additional work at our expense beyond what the insurance covered, Nigel worked with us and the contractor to have the contractor provide the exact work that we wanted at a very reasonable price. We are very pleased with both the process and the results. If we ever need similar services in the future, we will ask for Jenkins and Nigel. read more

Unfortunately, I have to rate Jenkins Restoration in Sterling, Va on Shaw Road as a ZERO. Also, unfortunately, I have to share the blame as there were many warning signs and I ignored them. Basically, this firm is a band of thieves. Great marketing and no real substance. To make long story short: My house was leveled by a fire in June of 2014. I had never had this kind of experience before and should have done my homework, regardless of losing everything except life and limb. They told a great story but basically lived up to none of their promises. 14 months later, they have missed every deadline, used subpar, unprofessional, labor and the cheapest materials at the highest costs to me, the homeowner. I have a punch list five pages long and nothing gets done. As far as PM, do it yourself because they do not understand schedules, work breakdown schedules, project management, and action items. Watch this company. read more

Stay away! If zero stars was an option, I would have picked it. These guys are awful and incompetent. Following a major plumbing disaster, our insurer referred us to them. They seemed fine until the work started. Then, nothing went right. Time after time, they did not show up as scheduled, sometimes for days. Our project manager was useless and never did anything to rectify problems. Every time there was a problem, he would blame the insurer or the clean up company who had nothing to do with the issue. Large portions of the tile work they did had to be torn out and redone by another contractor. When the floor crew finally showed up, they botched our wood floor refinishing twice, and we had to vacate a third time for an additional round of floor sealing. They installed a smoke detector to replace a water damaged unit with an incompatible one that did not work with our hard wired system, and insisted it was fine. We had an electrician check it several weeks later and he said it was incompatible with our existing system. Do yourself a favor and run from Jenkins Restorations as fast as you can! read more