Rich tuned my Steinway and it sounds beautiful as ever…read more He arrived promptly and was courteous and answered questions I had. He then performed a lovely piece for me.

Professional!! Great service…read moreWas very open with discussing the piano condition I will use him again

Vivice Piano Service expert Garbo has been tuning my Shimmel piano for over nine years, and he did…read morea great job! My Shimmel piano is just like a new bought in 2016! Garbo keeps consistent excellent tuning job, and he is very professional in checking and tuning my Shimmel! Garbo is the best on the planet! Verder B.

Terrible service. Gabor came to tune the piano. He broke one of the action hummers, and left…read more Yes... as simple as it sounds. He offered to fix it with a used part. I refused (as this is a new piano). He didn't say anything about coming back with a new part to fix it. I never experienced such a behavior. Now I need to look for a part and pay someone else to fix it. Writing this review so you don't have to experience the same. I do not recommend Vivace.

I couldn't be happier with the piano tuning for my son's piano! The whole process was quick,…read moresmooth, and very professional. I was amazed at how much better the piano sounds. it has such a beautiful, rich tone now. It's clear that great care and skill went into the work. Thank you for doing such an amazing job! I truly appreciate it and would gladly recommend your service to anyone looking for an excellent piano tuner.

Richard is a true professional who clearly knows his craft. He arrived promptly and immediately got…read moreto work. He took the time to explain the intricacies of string stretching and the piano tuning process. He is also a warm, personable individual, making the whole experience a delight. I will definitely be calling him again for future services.

I used Jacobsen Transfer to move my Knabe 6'4" mahogany grand piano out of my house to a piano…read morere-builder. They had to bring it down an outside double stairway, one stairway very narrow and steep. I have moved this piano three times before, both in New York City and then across the country. I last brought it into my house thirty years ago, and I know the weight and difficulty first hand as the original movers back then showed up with only two men. I had to assemble some neighbors to assist and bring it up the same stairs into the house. There were five of us, all untrained, yet we somehow made it. This time, Jacobsen correctly had the five men as needed, as well as the proper tools and clearly the experience to ensure the safe descent. It was like watching a well choreographed team as they worked together with singular guidance to bring it down to street level without a hitch. If I ever bring in another piano, I know who I'll call on again. Also note that we had to reschedule the job a few times due to wet weather, but they would not risk the move unless they could ensure a safe environment as well as having enough men for the job. While some lighter pianos could be moved with fewer hands, they well knew the size and weight of my piano required five and wouldn't attempt without, nor would they add any risk that might be caused by inclement weather; exactly the right protocols. Hats off to a great company and the team, and much thanks to all.

Very careful and professional. They took great care with my piano. Would hire them again!read more

Greg did a great job getting my Steinway B tuned and sounding uniform from top to bottom. Very…read moreknowledgable and experienced. Reasonable price. This area is lucky to have him.

No response to two emails and one text to the contact information listed on his website. Bummer.read more

Jian Min was responsive and professional. He showed up on time and did a good job…read more As my piano hadn't been tuned in a long time, he provided the option of a longer one time tuning or two separate tuning sessions one month apart. Given that the price difference was minimal and that it would have been easier for him to do a single session instead of coming here twice, I appreciate that he recommended the separate sessions to give the piano time to settle before subsequent fine tuning. He also recommended an in-piano dehumidifier as my location is very humid (which is true) and there are visible signs of moisture damage inside the piano. I appreciate that he informed me of this, but without being pushy about it.

I highly recommend Jian Min. My daughter used to play piano but hasn't in years. Recently my 6 year…read moreold granddaughter started lessons and I decided to get it tuned. It's been about 20 years! Jian arrived on time, after examining he quoted me a price of $145 for medium level tuning and recommended 6 month retuning. It took him about 1 1/2 hours. He needed bright light and absolute quiet. He even had us turn off the heater. One key was stuck and he fixed that as well. I had looked around- several music teachers do this as a side job and a local person wanted more than double for the same service. If you want dependable, high quality workmanship at a reasonable price this is the place!

We came here beginning of Summer as my kid wanted a Viola from here. Judy got the correct size and…read moreshared when would be a good time to come back before Fall to pick up a rental. Judy was so patient, funny, informative and kind I wouldn't go anywhere else for instruments again (and we live faaaaaar away). Fast forward to today: we came to the shop and Edmond helped us. He was just as kind, patient and informative as we went through the process of picking between two instruments. I highly recommend this place for instruments!!!

Wonderful local instrument store with friendly staff who are generous with the information and…read moretheir time. I stopped in with a need for support on a custom instrument build, and I had the pleasure of talking with in-house luthier Jason at length about it. Looking forward to returning soon and working with the shop and its staff on this special project. 10/10 customer service, highly recommended, plus a nice selection of stringed instruments.

Our daughter wanted to play the piano. Her teacher suggested renting from this shop…read more We ended up with a great piano that they had for over 3 years. The service was great and the movers (outside company they are using) were also really nice and considerate.

My worst experience with piano brokers!!…read more The service here is very rude. I walked in and talked about the price and financing the piano with Cathie, a Chinese woman. The way she acted was like I was doing something wicked, "we Chinese don't need any financial plan, we pay at one time". How is financing a piano related to citizenship? 不一次性付清不是中国人？ What's more, I started to doubt her honesty when she slandered on other piano dealers and proposed a theory that basically means other piano dealers have "Grade B" piano so that they can sell with a lower price. Even worse, the owner of the store yelled at me and acted like I'm just a pain in his ass. Excuse me? I was trying to give you my money and why do I have to endure all this? I will NEVER, EVER go to this store again!