I was referred to this practice by my co-worker who also lives in Monroe. It was my first time here today and from the welcome at the front desk to the end, everything was perfect and very pleasant and professional. The receptionist is very nice. She first showed me around the clinic and introduced me to the dentist via pictures and handed me a welcome gift. My Hygienist was Kristi and OMG, she probably spoiled it for the rest of them because my expectations are very high now lol. She was just simply superb. The way she communicated was amazingly clear and the way she translated my findings to the Dentis was to the tee. My Dentist was Dr. Carlson. I must be getting old because she seemed so young lol. Very nice Dr. She also communicated everything nicely to me. All together I am happy to say that I found a new dentist. the only feedback I have is with the high cost of getting things done I was offered a plan to break up the cost, but I think it was more like a credit card of some sort. She did say she would not pull my credit and that if she did it would be a soft pull but not until I looked up the payment plan. Of course I declined it immediately since the interest rate was 33%. I think they need to offer better options like my old dentist. They offer to break up the plan without having to apply for credit. But, everything was very satisfactory. I am glad to have found a nice, clean, modern and friendly dentist. read more

I have been a patient at Monroe Smiles for 8 years. I have nothing negative to say about the care that I received but dealing with insurance issues both when I was working and now with Medicare has been a constant struggle. I recently went to a new Advantage plan and was told upfront what my co-pay would be only to find out later that I owed them an additional $80 as my insurance was no longer in network. Rather than having a discussion, alll I got was the same reply - they were no longer in network and they never accepted the responsibility for not divulging that when I checked in. Trying a new dentist tomorrow. read more

I recently had my first appointment at Monroe Smiles, and I couldn't be more pleased with my experience! From the moment I walked in, I was greeted by a cheerful and welcoming staff, all full of smiles. The office itself is clean and organized, with a cozy waiting area that made me feel right at home. Upon entering my exam room, I discovered a lovely welcome gift waiting for me, which added a nice personal touch to my visit. Although I don't generally have fear of dental visits, Maria offered me comfort items like a blanket, water, a stress ball, neck pillow, and more--making the experience even more enjoyable. My hygienist, Camille, was exceptional--her gentle approach and calming tone put me at ease immediately. She maintained great communication throughout the entire visit, which I really appreciated. The X-rays were easy to manage, and they also took regular photos of my teeth for before-and-after treatment purposes and chart references. The cleaning process was fantastic; my teeth feel incredibly clean and happy after my visit. Overall, I want to extend a big thank you to everyone at Monroe Smiles for making my first appointment such a wonderful experience! read more

I've been going to Monroe Smiles since moving here 10 years ago. Today they insisted they needed to take my blood pressure before they would do my cleaning. After some useless discussion about what this was about Dr Johnson told me to find another dentist. Apparently my not just accepting repeated phrases like "our standard of care" and "ADA guidelines" was problematic. I was kind of insistent that I wanted to research what they were doing for myself. So I am now with a different dentist -- who is better rated, and even his receptionist was able to give me a sufficiently satisfying explanation of this new taking BPs of patients. Apparently it isn't some kind of screening thing, but ADA and state guidelines say that different levels of dental procedures have different rules based on patient BP (e.g. above 140/100 they aren't even supposed to do a cleaning). And they need your BP to know whether they can treat. Dr. Johnson or his hygienist could have just said that. Instead we had this discussion about my PCP's monitoring of my BP rather than my dentist. He should have just explained WHY it was medically important to assess my BP before even a cleaning. Unfortunately Dr Johnson and his hygienist would only say things about "standards of care", Monroe Smile's clinical processes, how many hypertensive patients they identify, etc -- and never just explain that Monroe Smiles would be negligent if they did a even a cleaning on somebody with unacceptably high BP and something went wrong. There has been a pattern of arrogance and poor explanations in the 10 years I have been at Monroe Smiles --- so maybe it is a good thing to move onto a dentist where even the receptionist can explain things clearly. (She even addressed my privacy concerns). As I age I have become more diligent about researching and asking questions related to my healthcare rather than just blindly doing what I am told. Often this leads to better outcomes and a more successful interaction with my health providers. Monroe Smiles doesn't seem to be a place where this is easy to do. read more

This review of is long overdue, and I honestly hope in posting this to save someone else possible injury and pain in the hands of someone who should not be practicing dentistry. Early this year my entire family went into Monroe Smiles after some years of not going to the dentist. We all needed a lot of work done, and I did express that had previous dental experiences that left me hesitant and anxious to be worked on by a dentist. I was assured that the dentists knew what they were doing and would take great care of us. The hygienist with my initial exam did indeed make me feel at ease. I had a few things worked on and was talked through it all by Dr Padilla and staff and felt pretty good about it all. My second or third visit I had a molar pulled by Dr Padilla. I was nervous despite the prescribed Valium, and I should have listened to my gut and not had it done. Dr Padilla had a time getting the tooth out and told me over and over what a large tooth it was! Sent me home telling me to take advil. I woke with a very swollen jaw/face and called to beg for something stronger which eventually was accommodated-however no one in the office called to let me know that a prescription had been sent in to the pharmacy-absolutely unacceptable and unprofessional considering the amount of pain I was in. After a couple of weeks when the swelling had receded I began to feel a piece of bone sticking out from my jaw. I was seen by Dr Padilla and they assured me that it was likely nothing more than a bone spur. She talked to me like a child when she was describing what a bone spur was. Ridiculous. She got in there and it wasn't a bone spur. She said she wasn't sure exactly what it was and mumbled something about my ridgeline and possibly needing grafting. I ended up indeed needing reparative surgery that had a very long, slow, and PAINFUL recovery. I ended up taking advil for so long that I couldn't eat for 3 days because every time I did I got nauseous. I was never apologized to by Dr Padilla or offered a refund for the botched procedure or any compensation to cover the reparative surgery. The best I got was their COO saying that she hoped this experience wouldn't keep me from seeing other dentists in the future. A short time after this my husbands tooth abscessed under the crown that Dr Padilla had replaced in his mouth. Also causing him pain and reparative work. This dentist office clearly does not have your best interests at heart and is just out for your money. Don't let them sway you into thinking otherwise. Shame on all of you at Monroe Smiles. read more

Jeremy L Johnson, DDS - Monroe Smiles - My fractured ridgeline and shards of jaw that needed reparative surgery after Dr Padillas care of my mouth. - Cosmetic Dentists Near Me - Monroe, Washington

Been at this office for about 3 years... Love everything about it. The decor, beverage area, staff and the cute pictures the show you if the staff as you get your teeth cleaned. My kids come here too and enjoy their experience as well. I am very happy with Monroe Smiles read more

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The staff here were dishonest through exclusion of an important fact when discussing costs!!! My wife recently went in to have some work done and ended up paying somewhere around $130 for xrays and a cleaning... this seemed unusual but I chalked it up to her insurance being different than mine. When she returned for a crown they were quoting her TWICE what she should have been paying. After multiple calls we finally figured out that it was because they had been hiding the fact that they were not an in network provider for her insurance. This revelation only came after ASKING THEM DIRECTLY about this important little fact. We had discussed the high cost of the crown several times over multiple calls that day and they never offered even the slightest hint that they might not be an in network provided until asked directly on the third or fourth call. This could have been made clear when she asked them if they accepted her insurance, and could have been made clear yet again when we initially asked why the crown was so over priced. Eventually my wife went and had a crown AND a filling done for roughly half the price someplace else. When confronting the staff about their omission of this fact more recently when they billed her for what the insurance didn't cover they avoided the question entirely while reiterating the fact that they had "shown her the estimate" several times. Excluding important facts when discussing costs of a service speaks pretty loudly about the morals of the owners and staff. The staff seemed quite nice otherwise and the office was exceptionally clean and professional... It's such a shame their policy seems to be not to volunteer that they aren't an in network provider until you explicitly ask. read more

As soon as you walk in you are greeted by such friendly people. The young lady's work as a team. I'm usually always early for my appointments. they never grumble about me showing up early. Kristi ( Hope I spelled her name correctly) is so amazing! super sweet person and always takes time to review with me what I need to do more of and always shares things about herself and family like old friends. it's such a warm environment and I have to say the billing department is also very friendly. read more

I just wanted to let people know that this is the BEST dental office around. Dr. Padilla was so gentle and nice, she made me very comfortable. My cavities were filled without any pain and the appointment went quickly with the help from dental assistant Tiffany. I was very anxious about going to a new dentist but very glad I chose Monroe Smiles. The office staff were very friendly, the waiting room very relaxed and nice. Also the office was easy to find and had plenty of parking. Thank you! read more

I'm really impressed with Monroe smiles. The technology they've incorporated into their practice is above expectations. The flow of appointment scheduling, reminders, and the initial visit was phenomenal. Kristi, was the best dental hygienist as far as detail, caring and proficiency. On top of that, I really appreciated the front desk staffing understanding my needs and requests . And the overall ease of making appointments and understanding what I need to do for my dental health was very comprehensive . Katie Padilla wrapped up my exam and ethically made a sound follow-up treatment plan that was very understandable . Overall, I had a very comforting and welcoming experience . Thank you! read more

I was going through my first tooth removal - #6 (right eye tooth). Dr. Padilla helped me SO MUCH through the entire process, which wasn't easy for me. Her referrals (for extracting and post) were excellent. And in the end, I got an amazing implant!! It took 13 months, but so worth it. I can't recommend Dr. Padilla and her amazing team enough. Thank you to team Monroe Smiles!! PS- If you really love authentic Mexican Food, they have a great place next-door called La Bamba. Pick that up on your way out ! read more

Every appointment with Monroe Smiles is always very pleasant. Staff must be treated very well because they seem to sincerely enjoy their work. This transfers to how welcoming and comforting they are with patients. read more

I went in for increasing pain and left in increasing pain. The office and staff are nice but my issue was not resolved. I will not be going back. They told me I need a root canal to deal with the pain but left me in pain for the weekend. They gave me a referral to a place that's closed for the next week and that charges $350 more than the place I chose myself. Again, I will not be going back. read more

I've been going to this place for 5+ years now and its still overperforming! The staff are all amazing, the facilities are state-of-the-art! Who likes getting their teeth cleaned? I mean srsly? Well, I DO NOW! Just had an amazing experience earlier and I can't wait to go back! read more

The best experience I have ever had at a dentist! They are all very sweet and knowledgeable, and all work as a team to provide the best care! Definitely recommend! read more

Best dentist in the state! I love the staff! The office is beautiful and the services are the best! Can't say it enough!

Called this morning when they first opened to see if I could schedule an emergency appt. I was expecting to be told it would be a few days at the earliest, but they were able to get me in within a few hours. Everyone was very kind. I have major anxiety when it comes to going to the dentist due to some bad experiences as a child, but Dr Johnson really took the time to explain things, it helped me feel a little more at ease. read more

First visit and I can say, it held true to all the reviews. The lobby felt like home which put my kids fears at ease. Everything was very clean and modern. The staff was super nice. I was asked how much I want to be told about my teeth, which is the first time in 42 years that has ever happened! I learned so much! The care and thought both the hygienist and doctor put into my visit made me feel heard and not just another number. What I loved most is they could have picked my teeth apart and seen all the dollar signs, but they didn't. Overall amazing experience and I look forward to going back in 6 months! read more

Very nice. I had a crown fall off along with the tooth. They Got me in quickly, unfortunately they had to refer me to a oral surgeon.

My husband has a dental implant which the cap just came out. We tried to search for the dental clinic that has a good review online and Monroe Smile is the first one we called. We called and explained what happened. First we were impressed that the receptionist try to schedule him in the same day. However when he got in , they let him waited for 40-45 mins before they asked for the "cap" to sterilize. (No one told him how long he has to be seated and waited... while another clinic told him when he can expect to see the dentist) The dentist, she didn't know what she need to do. Tried to screw in the cap but can't and gave up in 15 minutes. And of course, we've been fully charged for $96, can't explain what's the cost. Just said that we's just charged your insurance company. (Like we don't have to pay them anything.) Bad day happened. And you know what , when we got a return call from other clinic. She asked us right away what kind/brand of implant we used because they will check if they have tools to fix it. So this is our story , hope it helps you have a clear picture of how professional they are. read more

I waited until I'd had multiple visits before posting a review. I suck as a dental patient. I walk in anxious, bounce my foot constantly, and I'm white knuckles during a basic cleaning. I've had crowns and fillings done here as well as the basic cleanings. I've finally found a dentist and office and I really like. I'll never not be anxious but this team makes sure I'm as comfortable as I can be and they are very patient. There's no shortage of lip balm support if you're there being worked on for a while either. One thing to note is that not all dentists in this office are trained on the same-day crown equipment (yet). If that's important to you, make sure you ask for it specifically. Overall, this place is easily one of the best dental experiences I've ever had and I don't say that easily or lightly. I definitely recommend if you're looking for a new dentist. read more

I finally got around to switching dentists after our move to Monroe and was dreading the expected rural dentist experience. Needless to say I was shocked at the experience I had here. Top notch across the board. Luxury isn't typically a term I would use to describe a dental experience, but Monroe Smiles definitely fits the bill. Look, no one looks forward to going to the dentist, but they do just about everything to make the experience less daunting. State of the art technology, very attentive staff, and the expertise and work they do seems about as comfortable as you can get. Thrilled to have such an awesome dental provider in the area. read more

I first chose Dr Jeremy Johnson's office because of the great reviews on Yelp. Now that I had my visit, I wanted to add my own review! I was a little nervous going in because I hadn't had a cleaning in 5+ years, but everyone was so nice & gentle. Emily, the hygienist, was really friendly and knowledgeable. She explained everything she was doing and why, it was interesting to hear! I like that they show you your X-rays and pictures on a screen in front of you & on the ceiling. She also gave some good tips on taking care of my teeth. They don't try to talk you into getting things done that aren't absolutely necessary. I had a couple teeth that could maybe be the start of a cavity but Dr Johnson just said we'll wait and keep an eye on it. That was a relief! Their office is brand new (new location) and the waiting area is decorated really cute! I'll definitely be recommending Dr Johnson to others, and I will be going back! I won't wait so long next time :) read more

I've been for years hunting down the best dentist where I can feel comfortable all around and satisfied with the work performed. Doctor Jeremy Johnson ans his team are really a gem. I always hope to find a place that when you walk in you feel like at home and not like the place is so fancy and cold that you feel as if they are all about money and business. Doctor Jeremy office makes you feel you are very important to them. They are truly careful, gentle, and he and his assistants explain to you what they are doing and why. I feel they are very honest. Doctors assistant called me two days later to ask me how I feel. And the true, is that after the fillings and lots of work, I feel as if nothing happened. My bite is still perfect after the new fillings. This dentist and his team are the real deal. Make an appointment co corroborate!! read more

Wow, what an amazing practice. The office is extremely clean, and esthetically pleasing. Not to mention it's super easy to find. The staff is both professional, and friendly. Each person I interacted with was happy to listen to my questions, and address my needs. I got along with the hygienist Christie, and would highly recommend her for cleaning. I spoke with about five people through out the whole visit, and their mannerisms and demeanor were all the same (friendly, patient, knowledgeable). I would assume this is a great place to work, which makes it a great place for people to visit for dental care. They have several little perks that my previous office did not have. 1. They use a tiny camera to take a photo of EACH tooth for their records. This makes it easy for them to follow up on exactly how your teeth appeared at a previous visit. 2. They have a great referral program which gets you money back, and a chance to win prizes in a raffle. And last but not least; a full mini fridge is available to you, stocked with all types of flavored water, and low sugar drinks. I have already set up for my husband to be seen here. I previously lived in Bellevue, and went to the smiles of Bellevue. I actually have no idea if they are related but this office is as fancy as something you would see in a big city. They do also see children. read more

I was very pleased with my first appointment there today. They were prompt , courteous, and thorough. All things I appreciate in a medical office. read more

Waiting room is gorgeous. Receptionist is SO nice. Dental Assistant was so friendly and knowledgeable. Dentist was very patient with me as my teeth were sensitive, as well as thorough. She took the time to really explain to me what's been going on with my teeth. I've never had this great of an experience at my dental office read more

Very pushy hygienists which I hate. They were constantly trying to up sell me on other products and services, while cleaning my teeth. So annoying. After my appointment I got a huge surprise bill for things they said would be covered by my insurance. This place obviously cares more about money than patients. read more

I actually really liked coming here despite their high costs because they seemed honest, which matters to me a lot in a dentist. Well, apparently I was wrong. I went in today for what I assumed was just a cleaning. I was told it was a cleaning, it was scheduled as a cleaning but then I had to pay $109 for a "cleaning." My dental insurance covers cleanings 100% so I just paid and figured I'd sort it out later. Well, it wasn't just a cleaning but they never made that clear up front. Had I known I was going to owe $109 I would have rescheduled. This is sadly a common thing with dentists and turns out I have yet to find an honest dental office. The search continues. read more

My visits to Dr. Johnson's office have been far better than any previous dental visits. I am not fond of going to the dentist but they have made it easy for me. Patricia and the rest of the staff I have seen have all been great and helped me feel comfortable. My last visit I had 4 (!) fillings done at one time. They look completely natural, and it was painless. In my humble opinion, if you aren't in love with your current dentist then you should try Dr. Johnson. read more

I needed dental service on short notice and Dr. Johnson's office was so very helpful when I called. I was able to get an appointment and my work was done the same day. The staff was so friendly and upbeat, and the dental work done by Dr. Johnson was superb. I didn't feel a thing! Plus, love the chocolate sticks at checkout!! read more

Dr. Johnson and his staff are fantastic. They make you feel welcome from the moment you walk in the door. Patricia is great and walks you through what she is doing. For me, I don't mind the dentist, but I imagine that's very reassuring for people who don't like the dentist. The staff keeps an eye on any "possible" issues with my teeth and are upfront with every aspect. I can't recommend them enough! read more

I have been going here for a couple of years now and I am very pleased. The staff is professional and Dr. Johnson is great. I have had everything from regular cleanings, fillings and even a crown done here. The equipment that Dr. Johnson has is nice. When I had my crown done, he was able to make my crown same day! I have always had cleanings done on a regular basis and my previous dentist had older equipment, and I have to say, the newer equipment makes a big difference. Cleanings are faster and the results are better too! I actually look forward to my appointments. The staff always makes me laugh and make my experience as good as it can be. Let's face it, the dentist is not really the most thrilling thing in the world and if you can find a staff that makes the experience enjoyable, there is something to be said for that! read more

I recently moved to the area from out of state and starting having some pain in one of my teeth. With the holidays a few weeks away, and plans to be traveling for several weeks, i was concerned that the pain might get worse while I was away. I didn't have a dentist yet, but was very happy to be able to get into Monroe Smiles after making a reservation on their website on Sunday evening. They scheduled me on Monday morning with Dr. Nader. The office is just beautiful, and the staff very friendly. Luckily, I had no major problems, but it's nice to have peace of mind before we start our travels. I liked the office and staff so much that I have scheduled my regular cleaning with them later this month. I highly recommend Monroe Smiles, and Dr. Nader. read more

Best. Dentist. Ever. Reception is very polite and friendly, and is in communication with other staff so everyone is on the same page. They are very straightforward and willing to explain their dental lingo and educate you on how best to care for your oral health. Best experience I have ever had. I will stay with this dentist for life!! read more

It doesn't get any better than this Dr. And his amazing team!! I have had the biggest turn around in my dental health and I owe it to them. They make you feel welcome and comfortable. It's what they do! read more

Dr. Jeremy Johnson has been my dentist for approximately 7 years now. I was referred to him by a co-worker who said he was awesome. Me, being DEATHLY afraid of dentists knew I needed dental assistance and I needed it immediately! Dr. Johnson and his staff were fantastic to me! He is a very personable dentist. To be honest I was pleased that he was so "down to earth", understanding and didn't make me feel uncomfortable or bad about my choice of not seeking dental care for a very long time. Dr. Johnson is a very caring dentist. After my very first appointment with him he called me the next day to see how I was feeling, which I thought was really awesome of him. He calls after every appointment just to check and see how you are feeling. That's pretty awesome! I just can't say enough positive things about Dr. Jeremy Johnson! I will always refer people to Dr. Johnson he truly is the best around!! read more

My family moved to the area and needed a new dentist. I couldn't be happier to have found Monroe Smiles. I took my son in for a cleaning and we were beyond impressed with their staff and technology. The front office was welcoming and helpful in looking up our insurance info sans cards. The office is modern, cozy and high tech. Laura, his hygienist, was awesome and used a camera to show him his teeth on a ceiling mounted tv screen. My son was impressed and could see the areas that needed more attention himself without my nagging. On the way out, I asked to be seen for a crown that had been bothering me for days, I mean badly. Realizing I was in pain, they made time to see me the same day. Dr. Irwin was a life-saver! It took her seconds to diagnose my needing a root canal. She had the team refer AND book me an emergency same day appointment with a specialist in the area as it involved going through my crown. I'm so impressed with this dental team and couldnt be happier with my experience. read more

I just had my semi-annual cleaning with Emily in Dr. Johnson's new office. The office is updated, modern and one of the nicest I've seen. Emily is awesome explaining what and why she's doing various things. She gives recommendations to improve my home care. Dr. Johnson came in and after Emily pointed out a little "divot" in my front tooth, Dr. Johnson fixed it in 5 minutes at no charge. I've been to a lot of dentists over the years and I work in the dental industry. I live and work in Kenmore and can go to any dentist in King or Snohomish, or any other city for that matter, but Dr. Johnson, his staff and his beautiful new practice are the best around. I can't recommend Dr. Johnson and his practice high enough. read more

For someone who has hated going to the dentist for as long as I can remember...I am totally changed!!! Dr Johnson is by far the kindest, most laid back professional who is perfect at making the dental experience one that is comforting and encouraging. I always tell people that I fell asleep while getting THREE fillings with nothing other than Novacaine. From the phone call to set up the appointments, to the gorgeous office and spectacular staff, going to the dentist is no longer a chore...it's an absolute treat! read more