I have major germ-related OCD. When I saw that my covered and previously clean grill now was home…read moreto rat droppings, I wanted to toss the whole grill away and buy a new one. But hey let's not catastrophize the situation and do what "normal" people do, clean it. If it were left to me to clean, I probably would have taken at least a whole weekend, PPE, chemicals and STILL not want to cook on it. I reached out to Julian and his communication was excellent. He fit me in, gave me a reasonable quote, and showed up on time. 1 hour later I have a brand new grill, just like that. It's incredible, like magic. My mind is now at ease. Thank you for offering this service!

I have an 20+ year old grill that I thought was on its last leg, especially since most of the…read moreburners were clogged or not working. Julian took a look and said he thought he could fix it. He cleaned out the burners and fixed the wiring that had been chewed by rodents. Not only do all the burners work again (and evenly), but my rotisserie is back to working again. He also did an incredible job cleaning the grill, making it look refreshed and clean. He charged half of what some other local companies were quoting me. I'll also add that scheduling with him was a breeze. I would highly recommend using OC Grill Cleaning for your all your grill needs. Julian is professional, thorough, and most importantly, honest with his work. He is now my go to person for any grill issues or maintenance.

Grill Masters was excellent. They came and cleaned our grill and pointed out things that needed…read morefixing. Sure beats doing it yourself. Especially since I can clean a grill but can't fix it.

Great service. Adjusted the gas regulator and spent 5 hours cleaning the grill - price was as…read moreestimated. Nick was fantastic.

Dan did a beautiful job on an outdoor kitchen for us a couple years back. Needed some help with a…read morepart and he came by the same day and helped up out. Friendly, communicative, quality work and timely!

Dan help me get the fireplace going right in time for My newborn son's photo shoot…read moreHe knows his stuff. Great service will definitely recommend Dan two friends and family. If you need your gas fireplace repaired he is your guy.

Margarita is on it! She worked through my crappy communication skills and still got Leo to my house…read moreon time- twice. They schooled me on how to treat my bbq after they saved it from my abuse! Call Leo- Margarita will make it happen and Leo will get you grilling by the end of the day!!!

Leo did a great job cleaning and repairing my bbq. I would highly recommend this company. They were…read morefair in their pricing and we were very happy with the results. Margarita was great at communicating and following up!

Not sure why there are bad reviews- I had an issue with my grill and BJ was exceptional and very…read morequick to respond and help me. By far the best results I have gotten for a cleaning on top of what was needed to be fixed. - and BBQ REPAIR PROS is by FAR the best BBQ Repair Service I've ever used on my 20+ years of owning a big Viking Builtin Grill. Not only were they able to fix a valve issue that prevented me from using my grill for almost a year, but did it immediately and at the best price I found out of four different places. Quick responses and a genuine guy I can also have a great conversation with. I was going back n forth with two other BBQ services that couldn't send someone who actually knew how to repair my grill. All I can say is BBQ Repair Pros are the best! They identified the chronic problem that others could not, but fixed it so my Viking BBQ Grill works almost better than new!!! BBQ REPAIR PROS really are the pros when it comes to BBQ Grill repairs.

The owners response does not deny anything I stated. Calls it irrelevant. I think not., is it…read moreimportant to you to hire a company that's licensed? That posts their address? That identifies ownership? That acts professional and doesn't take a large dog on the job? You can check all the negative reviews and "bj" criticizes all the clients. Takes no responsibility.

Jose did an amazing job cleaning my stainless steel Blaze bbq grill and flat top. He was very…read moreresponsive to my request. I'll have him out next year for an annual detail service.

From the owner: Jerry's BBQ Grill Outlet & Services is a Grill Store located in Ontario, CA. We offer Backyard…read moreGrill, Heaters, Smokers, BBQ Cleaning, BBQ Maintenance, BBQ Equipment, Fire Logs, and other Grill Store Services. We provide a wide variety of grills and smokers from top brands, as well as a full range of grilling accessories and supplies. We also offer professional grill installation and repair services, so you can be sure your grill is always in top condition. Whether you're a seasoned BBQ pro or just starting out, Jerry's BBQ Grill Outlet & Services has everything you need to grill up a delicious meal. Contact us today for more information and services!

Jason did an excellent job. He was very thorough and punctual and did recommend a few things that…read morereally brought my grill back to life. Thank you, Jason.

Jason came to clear our BBQ - on time, kept area clean and protected, easy to work with, and of…read morecourse a sparkling BBQ at the end. Highly recommended!!!

I had an old BBQ grill that needed to be replaced, and it was quick and easy to schedule Pro Grill…read moreto come out for measurements. Due to my custom-made island, there were limited grill options that would work. John was knowledgeable and helpful, working with me throughout the whole process and giving me his recommendations. It works terrifically. I will be sure to call Pro Grill again for any future grill needs!

I regret hiring this company. I spent well over $1,000.00 on repair of my grill including a new LED…read morelight harness, switches, burners, etc. Everything they recommended and told me I needed. About a year after install of the parts from pro grill, the LED lights begin to fail and then stop working completely after a year and a half. I used the grill less than 5 times since their work so noticing wasn't highest on my agenda. When I realized the lights were completely out, it was a year and a half time from date of repair. I reach out to pro grill for help. The first person (didn't get his name) wanted and tried to help and said they'd be getting back to me. No one ever did. I had to reach out 3 different times over the span of a month. They'd respond after a week or so to each email or voicemail left. I felt back burnered, no pun intended. If it's not a new sale, they don't care. It's as simple as that, that's how I feel. They finally emailed me back saying it would cost around $200 for them to come look at my grill and then give me a price on what's wrong and what it will cost to fix. My blood boiled reading that. After spending this kind of money with them on a bbq repair and they don't have the decency to come look and see what failed in their install? LED lights are meant to last a VERY long time. Not a year or year and a half and only using them less than a handful of times. I called them immediately after receiving that email and talked with someone that said, my issue is above his pay grade and told me he'll let the manager know. I asked when I can expect that call and he didn't know. The manager calls me shortly after the call. We speak about the issue, and how I feel. He tells me they don't warranty anything they sell or install. Huh? You charge people thousands of dollars and have no stand behind on the work or the parts you install? Why would anyone use you after learning that? You don't learn that they don't cover it until you need their help though, that's the deal. I tell the manager how displeased I am with the whole experience. Taking weeks if not a month to get back to me, no responsibility taken, making me pay even after a month of trying to just speak with someone at your company, just to have your guy come back and look at their install and parts you sold me, and sell me the same service and part again? No thanks. He finally says, ok, we'll have someone come by and look at it for free for you but if it needs new parts we will not cover that or install. Great thanks, when can I expect that? Our office will call you to schedule. Great thanks a lot. Never heard from them again. That was over a week ago. To the ownership: listen to your customers frustrations. Try and help or solve the issue. Don't shut them down. Improve your communication. Why is it taking weeks to respond to an email or voicemail when a customer has an issue with your service? I bet if I needed a new service of some sort, you'd be Johnny on the spot. Improve manager training, and if who I spoke to is the owner, that's a shame because you failed on every aspect of customer service. Your staff failed in properly communicating and responding, then when it got escalated to management, you did nothing to help solve the issue and what you said you would do, you didn't do and I never heard back from you forcing me to express my experience. To new customers, there's lots of great companies out there, make sure you do your research and choose the right one.