Called the store and in the middle of a weekday no one picked up. I then called one of their other…read morestores to see if they had the products I was looking for at the first store and they said they should have them so I went to the west side store. At the west side store they didn't have the products I needed and the ones they did have were drenched in dust and priced about 40 percent higher than competitors. There's no lighting in part of the store and the counters at the front looked like a salvation army with their disorganization. In short, they don't answer the phone, the people across the company don't know what inventory they have and feed you disinformation and their store was dirty and overpriced compared even to the chain stores. Would strongly avoid.

Walked in a few weeks back looking for new skates and a half shield. First pair of skates they…read morebrought out was a few years old - looking to unload old stock on an unsuspecting customer. I get it - but still disappointing. Next 3 pairs were low end options I tried because the sales lady was nice enough to pull them. I asked to try two specific well rated skates (Bauer Supreme's, Vapor 2X)but was told they didn't carry them in my size (11's) and if I wanted them the manager would need to order direct from Bauer and have me pay up front. No thanks. Went to Pure Hockey a few days later. They had a far better selection and I felt like I was talking to people who knew their stuff. It was a better experience by far and that really surprised me.

Great goalie selection. You can try on every pad in the store if you want. Alex is the man to talk…read moreto concerning any goalie gear. I'm sure he's knowledgeable and everything else as well. Don't hesitate to go to this location.

Grandson needed skates - 2.5 wide CCMs - not an easy size to find. Pure hockey measured him and…read moresearched their inventory and told me to try buying them online and bring them back for heat fitting and sharpening. Mike took care of us and was super! We bought some nice sole inserts and he heat fitted him and got us sharpened - offering great advice to improve Jackson's speed. Thanks Mike of Pure Hockey!

Had a great experience with Matt getting fit for some skates. Thank you for taking the time to go…read moreover options and how skates should fit. Just an FYI to folks: baking and first sharpening were included with the skates from Pure Hockey.

This place is heaven for anyone who loves hockey…read more Being a coach and a player, Total Hockey makes it easy for me to get anything I could possibly need. Everything is well organized and if you can't find what you're looking for here, then you probably shouldn't be playing hockey. Ever piece of equipment is organized by type, size, color, etc. The have walls of gloves and shoulder pads, plenty of helmet and pants options. The skate selection is probably their weakest point. They have plenty of skates to choose from, but not a whole lot of variety. If you're into high end CCM/Baurer then you should be able to find what you're looking for easily. Although a bit on the expensive side for my taste, the stick selection has a lot of depth. Any brand, style or flex you can think of, they have. If you're not a player or coach and just a fan, no worries. Total Hockey has lots of apparel for both men and woman and the kids. Videos, games, video games even are on hand. The staff is friendly and very knowledgeable so if you're new to the game or just aren't quite sure what size hockey pants or skates are right for you, they will help you out.

Personalized service super attention to detail It's always been consistent service and quality…read morethroughout all the years of my son's hockey years

Hockey is a relatively new thing for son and getting started at the beginning of this year we knew…read morenothing. Fred and his staff are truly accommodating and spent time covering all of our questions. I've seen another reference in another review about not trying to just get the sale which I can also attest to. They are super helpful here and will take the time to help you out here. I definitely recommend coming here for your hockey needs.

My husband and I bought tiles for our son for Christmas. We didn't measure correctly and needed…read morethree additional boxes. I purchased the original tiles during their Black Friday sale. Recently, I was in the area and stopped in to see if they would honor the pricing originally paid for three additional boxes. The manager (I forgot his name) was awesome and honored the sale price even though the sale was over. Not only did he do that, he also loaded the tiles in my car. Great customer service!

We love the guys at Home Ice! They have been helping us with apparel and equipment for years…read more They are an important piece of our hockey community!

This is a great little shop that offers a unique service. Pick up and drop off skate sharpening in…read moreWinnetka! Jeff and JC are friendly and know hockey. Locally owned, involved in coaching and the community. There are unique jersey's as well as the basics- tape, laces and sticks.

Went to Jerry's for new skates for my son. They were awesome! Glen is extremely knowledgeable and…read moretook the time to go over everything with us. He was very patient with us and made sure my son had the skates that best fit him. The price was great and didn't try to sell anything that wasn't needed. I would highly recommend going to Jerry's for your hockey needs, especially skates.

From the owner: Jerry's Hockey is a hockey specific retailer with over 45 years in business with equipment fitting…read moreexpertise, a variety of top tier products, and an excellent online store. We provide skate sharpening while you wait as well. We have all the state of the art size scanning equipment, to find your perfect fit. Bauer flex fitter shooting lane. Annually we work with hundreds of amateur, semi professional, and recreational teams by supplying them with customized jerseys, socks, gloves, bags, helmets, cover shells, warmups and apparel plus anything else that they might need. We pride ourselves on quality and consistency of great customer service. In the event that you or your team is looking for hockey equipment Carpentersville call us today.

HUGE selection, and because they apparently do a lot of online business, prices are as competitive…read moreas you'll ever see -- plus, you actually get to try stuff on before you buy it, unlike online-only retailers. The Breakaway program pays for itself if you're going to spend a few hundred bucks anyway, so do it -- it includes perks and free returns online, as well as free skate sharpening depending upon the level of membership. If they don't have something, they can usually get it from another Total Hockey store at no cost, which is more palatable to me than buying something online you're not sure about. I wish I could give it 3.5 stars, because it's not quite 4. The perks and selection are worth making this your go-to store *IF* you actually know what you want or are comfortable figuring it out with minimal assistance. The staff could be much more knowledgeable, and they're not very patient when one wants to take more than 10 seconds to mull over the pros and cons of a fairly large purchase. If they're not socializing amongst themselves (with liberal use of the f-bomb, I might add), they're doing side work so they don't have to stay long after close instead of helping customers. Gunzo's or Perani's is a much better bet if you actually want help. I get that bricks-and-mortar stores have to compete in an online world in order to survive (I still can't believe that Gunzo's doesn't have a price-match guarantee, for example), so Total Hockey is doing many of the right things. I just wish the staff were better trained and more conscientious.

We just had an outrageous experience. We had my son's hockey skates sharpened and Pure Hockey broke…read morethe blade but denied it!! My son skated last night. The skate was not broken. The broken blade was shiny and polished so they had obviously sharpened it and broke it in . The store took no responsibility and charged us $100. The store was completely unprofessional and lied outright to us.