We just had an outrageous experience. We had my son's hockey skates sharpened and Pure Hockey broke the blade but denied it!! My son skated last night. The skate was not broken. The broken blade was shiny and polished so they had obviously sharpened it and broke it in . The store took no responsibility and charged us $100. The store was completely unprofessional and lied outright to us. read more

Pure Hockey - Pure rewards - Hockey Equipment Near Me - Glenview, Illinois

I came here to buy new skates and I had an excellent experience. A staff member was available to help me right away and was knowledgeable on choosing the right pair of skates. I was offered to use the Bauer 3D Skate Lab foot scanner for sizing and based on my results the staff picked four different pairs of skates for me to try on. For each pair, I got to lace them up, stand up/walk around in them, and try them with insoles. When I finally chose a pair staff offered to have the skates baked, molded, and sharpened all for no additional cost. And in addition the skates I picked were the newest model in their line for a very affordable price. read more

Pure Hockey - Not the best picture but you can see some of the skates they have on display - Hockey Equipment Near Me - Glenview, Illinois

Can't say enough about the manager and staff at this location. Their selection is always on point as well. I was in today to warranty a stick and received the same great service as when I bought the stick. True professionals. Thanks for the great service. Mike C. read more

I went to Pure Hockey to get my son fitted for goalie pads. I walked around for 10 minutes and asked 3 people working for help. Finally someone was able to help me. He was a "goalie specialist." He eyeballed my son and said he was likely a 24 inch pad. When I asked if we could try on some pads, he provided us with a 23 inch pad and tried to walk away. I pressed him that it would be ideal if the store had a pair of skates my son could try on with the pads so we could see how well they fit. He said the store did not have goalie skates in his size (size 1) and that a normal skate would not fit the pad (ridiculous statement). This store has the worst customer service I have ever experienced. read more

I was looking for goalie equipment hoping to grab a new chest protector at the pro hockey store in Glenview it appeared on their website that they did supply goalie equipment so when I got there I saw what I wanted and when getting to the check out the clerk told me that they do not sell the goalie equipment it's there just to try on for sizing I thought that was odd the clerk was very nice and I know it wasn't his fault I wish pro hockey's web page would do better at letting customers know of this I mean it cool they have it there for sizing but pro are going to do that regardless might as well sell it. I will unfortunately have to go online and I won't be buying from pro sport. read more

They recommended a CCM stick for $175 for my daughter. After 4 weeks that stick shredded and I asked to replace it. They did it with another one. Today we went back with the same problem ( after two months) and the manager said that it depends on the care you have of the stick... seriously? It is a hockey stick used only on the ice by a 14y girl and online is packed of bad reviews that this CCM stick falls apart. Why does Pure Hockey keeps selling this stick that has something doesn't work and everybody knows it. Sorry guys but to me doesn't make sense to drive for 30 minutes to shopping there if your service is like this. read more

DO NOT DO BUSINESS WITH THIS COMPANY!!! THEY WILL PURPOSELY SHARPEN YOUR SKATES YOU CHOOSE TO PURCHASE SO YOU CAN'T RETURN THEM... EVEN THOUGH IT DOESN'T STATE ANYWHERE IN THEIR RETURN POLICY THAT YOUR UNUSED SHARPEN SKATES ARE NOT RETURNABLE AND YOU WILL ONLY GET STORE CREDIT... IF YOUR LUCKY!! I NOW GET TO ENJOY $500 ON A GIFT CARD THAT I WILL NEVER USED DUE TO THE FACT IM MOVING BACK TO TEXAS.... SO NO REFUND ISSUED AND THEY STILL GET TO KEEP MY MONEY!!! SUPER SHADY I purchase skates when I moved back up here from Texas in the beginning of the year. The type of person I am I like to purchase quality Items that last me a long-time vs purchasing a cheaper item that isn't going to last me.. Well, I never got a chance to use the skates.. So, I recently called customer service line at 866-787-3462 to see if it was going to be an issue returning $500 skates I never used. They stated no that would not be an issue, you will get a full refund. I then called back and asked if I no longer have that debit card, is it going to be an issue getting a refund if I got a new debit card but same account... They then stated no, it will go back to the same account. Perfect I said. Well... I go to the store and the gentleman states he won't be able to do anything besides put the money on a store credit because the skates had been sharpened.... I said yes, you guys sharpened them.. (Which I never was even asked, they just did..). Apparently because they were sharpened, I can only get store credit and keep in mind I never used them... The guy at the store seemed to be in a bad mood and didn't even want to help me... He said call customer service if they told you that you could get a full refund on unused skates that were sharpened, and they can do a "blind transfer" from the gift card to your debit card... I said ok... I call customer service and they stated that they have no idea what a "blind transfer" is and that they can't help me. BELOW IS THE RETURN GUIDELINES..... WAS THE ITEM IN THE ORIGINAL PACKAGING? YES DID THE ITEM SHOW SCUFFS, STAINS, DIRT OR OTHER MARKS THAT WOULD INDICATE USE? NO STILL IN THE SAME CONDITION IN WHICH IT WAS PURCHASED? YES!!! THE EXACT SAME CONDITION OF WHEN I STEP FOOT OUT OF THE STORE!!!! Return Guidelines: * Unused Items * Unused items have an unlimited returns window. For a product to be considered unused, it must: * Be in its original packaging * Show no scuffs, stains, dirt, or other marks that would indicate use * Still be in the same condition in which it was purchased * Custom merchandise of any kind cannot be returned. NO WHERE IN YOUR RETURN GUIDELINES DOES IT STATE IF THE STORE SHARPENS YOUR SCATES, THEY ARE NO LONGER VAILD FOR A RETURN..... I NEED SOME ANSWERS BECAUSE YOUR SUPERVISOR CLEARLY DIDN'T CARE TO HELP ASSIST ME AND JUST WANTED TO GO BACK AND FORTH.... All I want is my funds refunded... Clearly, I won't be able to use a $500 gift card to pure hockey in Texas for any reasons which I'm moving back to... I'm receiving conflicting information and its very clear that I fall directly under the return guidelines. I don't want to take this any further than it needs to go... Please just advise me how I can proceed to get my refund off these gift cards. Thank you. read more

Top shelf service (see what I did there). Excellent staff for all Hockey needs. Tuned up some skates perfectly. Great selection of equipment and people that know what they speak of read more

No more. I was a devoted fan of Total Hockey at this location (above the other TH locations even, and any of the local pro shops - and I've been to them all). Now, they use automated sharpeners, and have sharpening staff that aren't interested in customer service or performing repairs (looking at you Larry). So for the fun of it, I took my skates to Jerry's at MPIA and a) got the repair done inexpensively and quickly, and b) actually got a lesson on skate sharpening from the guy working there. And guess what, the sharpening was the best I've ever had. Never again Pure Hockey. At least not for service regarding my skates. read more

Tried to purchase a stick here. If you're a small guy/girl you'll be in luck but tall folk like myself have an extremely hard time. Rough & limited selection. read more

Staff is very helpful and knowledgeable. Joe took the time to select properly fitting skates for me. Support for online orders is also excellent. read more

Please do not take your skates here to be sharpened under any circumstances! We dropped our son's skates off for sharpening before a hockey game. Went to pick them up and the store had given them to away to someone else. They had no way of tracking down who had our skates because they don't keep any records. The sharpening process is set up for failure. Apparently they don't mark the skates before sharpening them. There is always a long wait because of the demand. Then when the skates are ready, they are just placed out on a bench for anyone to grab. So the whole thing is just a sh*t show. To add insult to injury, the store first tried to convince us to take the pair they had swapped for our skates. But they were clearly NOT our son's skates as they were a different size and we couldn't even lace them up all the way! Then the store finally admitted to us that it was the second time that day they had accidentally swapped skates. Lesson learned, we will not be dropping our skates off here in the future. UPDATE: Was able to talk to district management and they are reviewing their skate sharpening processes so hopefully this won't happen again.... read more

I am not the kind of customer that likes to be hounded by an overzealous salesperson but I also don't like to be completely disregarded. Would recommend Gunzo's over Total Hockey for youth hockey gear - read more

Only company to buy your hockey equipment.The employees are very knowledgeable, helpful and pleasant. As a matter of convenience, I purchased a CCM face shield from Sports Monkey in Derry NH. I asked them to install it but they were too busy( 3 other customers in the store). They were smug and not very helpful. I was told it would be easy.It wasn't and returned it the next day. Called Pure Hockey. They didn't hesitate to install.Pure hockey will be the sole supplier for my seven year olds hockey needs for as long as he plays hockey. read more

This place seems to have upped its game since my previous visit. An employee named Dylan showed my son how to replace the chinstrap on his ref helmet. The skate sharpening was much better than the last time we stopped by. read more

For a huge hockey chain like this, I expected the employees to be a few and far between. However, I was impressed to find that the store associates were all around and easily available to help answer any of my questions. I've also had my skates sharpened here a few times and they always do a great job for a low price. read more

HUGE selection, and because they apparently do a lot of online business, prices are as competitive as you'll ever see -- plus, you actually get to try stuff on before you buy it, unlike online-only retailers. The Breakaway program pays for itself if you're going to spend a few hundred bucks anyway, so do it -- it includes perks and free returns online, as well as free skate sharpening depending upon the level of membership. If they don't have something, they can usually get it from another Total Hockey store at no cost, which is more palatable to me than buying something online you're not sure about. I wish I could give it 3.5 stars, because it's not quite 4. The perks and selection are worth making this your go-to store *IF* you actually know what you want or are comfortable figuring it out with minimal assistance. The staff could be much more knowledgeable, and they're not very patient when one wants to take more than 10 seconds to mull over the pros and cons of a fairly large purchase. If they're not socializing amongst themselves (with liberal use of the f-bomb, I might add), they're doing side work so they don't have to stay long after close instead of helping customers. Gunzo's or Perani's is a much better bet if you actually want help. I get that bricks-and-mortar stores have to compete in an online world in order to survive (I still can't believe that Gunzo's doesn't have a price-match guarantee, for example), so Total Hockey is doing many of the right things. I just wish the staff were better trained and more conscientious. read more

They never mess up a skate sharpen and always have someone that can help you out with anything you need! They have tons of goalie and player gear as well as hockey apparel. Sorry Full Right goalies, online is still your best store, but I have bought sticks from here! read more

Stores like these are getting harder and harder to find. Great selection, knowledgable staff. read more

Pure Hockey - Front entrance. - Hockey Equipment Near Me - Glenview, Illinois

*This review is about the Total Hockey franchise, not just one particular location. Total Hockey going out of business for this reason. I just mail ordered something and they dropped the ball on that. 3-day shipping turned into one week+. These guys try to make up with an expensive looking store front and interior what they lack and in actual hockey knowledge and experience. Most of the skate sharpeners tend to be high-school stoners who know zilch about actual craftsmanship. I even ordered a high-ticket item from these guys once and they charged me more than what the sticker said! Lol. I know bc the sticker was still attached when they arrived at my doorstep. When I called to get a partial refund the person didn't believe me so I had to send the a picture. Stay away if you can... read more

Mike and Blaine were a huge help! Great place!

Walked in to pick up skates I had sharpened and buy a new pair of skates. The place was empty, more staff than customers. Waited 25+ minutes for somebody to help me, couldn't get anybody's attention -- the kids were too busy talking about their Saturday night plans to help a customer. Nice store but don't waste your time here, especially if you need help buying anything. read more

Helpful employees and great customer service. Nothing but the best. Large selection of goalie gear with knowledgeable staff.

Been there more than a couple times. Place is big, clean and awesome. Decent selection and their rewards program is a good deal. Each time employees were eager to help (ask for Logan). My only problem is that I wish they staffed more employees. 6 people waiting in line with no one manning the register, phone's ringing off the hook, and the three employees were helping other customers and sharpening skates. read more

Took my son here for his FIRST pair of hockey skates - the entire staff was VERY helpful, kind, and overall a pleasure to work with. I will absolutely be back for all of our hockey needs! read more

Went in today and worked with a salesman who clearly knew next to little about hockey. He was able to check the price on items, but that was the extent of his knowledge. A few years back when I just started playing a salesman sold me a pair of skates a size too big and a stick with way too much of a curve. Today (Sunday) they were super busy but seemed to only have one salesman (previously mentioned) on the floor. Wilmette bike and sport or gunzos are better options than this place; you may save a few dollars here but it's not worth it unless you are an experienced players who knows what she/he wants. read more

Had a fantastic experience there on my first visit to the store today. Went to get gear for our son who's signed up for a beginning hockey class. I was clueless as to how to pick out equipment and asked for help. Nick was incredibly helpful. He helped us pick out skates, shin guards, elbow pads (which he's ordering because they didn't have a small enough size) and a helmet. Was really great with the helmet. My son was a little scared putting it on and Nick did a bunch of stuff to calm him down, including opening up the area where the chin strap snaps on by a bit so that way we don't have to press so hard to get it on. Again, really great service and Nick was so good in patiently taking us through the process of getting everything. The prices were very reasonable (about $125 for all the equipment) and the service was excellent, especially knowing that my expenditure was very small compared to what most people probably spend there. Will definitely go back there if my son sticks with hockey. read more

If you are looking for a great store to find the newest and greatest hockey equipment it would be at Total Hockey. The prices are great and gives you a selection more than any other store. The salesman answer all your questions and concerns. i suggest buying from this store. read more

Great selection, friendly (yet sometimes unknowledgeable) staff. However, DON'T GET YOUR SKATES SHARPENED HERE OR AT ANY OF THEIR LOCATIONS. Brought in two pairs to sharpen and both pairs got screwed up on the tips/rockers because the twerps doing the sharpening were in too much of a hurry. Go to Jerry's or Gunzo's for that. Otherwise an OK store for finding great gear of all levels at good prices. Plus ordering on-line and easy in-store return is great. COMPARE ON-LINE PRICING BEFORE YOU GO THERE THOUGH. Their site often has lower prices than what you pay in the store. They'll adjust the price, but only if you ask them to. read more

I have been a loyal Gunzo's customer for almost the full 5 years that I have lived in Chicago. I live in the city and after they closed the Johnny's East location, I still took the time to drive to the Dempster St. location in Morton Grove because I felt that they were the best option for sharpening and small accessories. I recently purchased a nice pair of Bauer skates online and went to Gunzo's today to have them baked and sharpened. The gentlemen there told me it would be $65.00. I laughed until I realized that he was serious. He told me $15 for the FIRST TIME sharpening (normal is $7) and the rest for the baking. Needless to say I left. I drove further out to Total Hockey in Glenview and the wonderful people there charged me $6.00 . That's right, SIX DOLLARS!! I tipped the sharpener for the first time in my life. If they would have charged $40-50, I would have then understood that the normal price must be somewhere around what Gunzo's was asking. Obviously this is not the case. I will never visit Gunzo's again and will take the extra 15 min each way to go to Total Hockey now that I know how greedy Gunzo's is. Total Hockey also had waxed laces for $3.99 ($9.99 @ Gunzo's). Pretty bummed but glad I found out before wasting any more of my money there. I also bought my brother a pair of skates from Total Hockey and the staff is extremely helpful read more