I gave 3 stars because I go to this location often and rarely have an issue. I had to write a review because today I placed an online order for a mini sandwich, and it was unbelievably small. I couldn't believe it. I even did a Google search to see if they added a new smaller size! I definitely felt ripped off and surprised they would actually serve the sandwich that way. read more

I was going to give three stars but it's been a week and no one has tried to resolve my issue. I had points for a free reg sub. They have my favorite seasonal item, the chicken salad. I ordered via app using 72 of my points for this sandwich. Went to go pick it up. They were busy. I waited patiently for someone to acknowledge me. The line for people to have their sandwich made was gone before anyone asked me my name. I got my bag, checked the receipt on the bag and headed back to my office. Got back to the office and opened my sandwich to find it was a roast beef sandwich. I'm like ok not bad. But it was a plain roast beef. No sauce, no veggies, dry meat and cheese. I took one bite and threw it away. Left feedback for the store and crickets. I want my sandwich and my points back. read more

I love Jersey Mikes but this Jersey Mikes has been the worst one I've ever been to. The customer service is awful. We had ordered 2 sandwiches 30 minutes before we arrived, we arrived at the time our order shouldve been ready at, nobody greeted us, we stood there for 15 minutes until one of the employees finally decided to ask about our order, we told her our order and she gave us attitude and still took 15 more minutes to give us our order. Horrible customer service, I get that you get busy sometimes but nog acknowledging your customers and still being rude is unacceptable. I will not be going back to this location. read more

I called this location to make an order. I was greeted by an employee, and after providing my order, they immediately hung up. Whether it was a technical issue or an employee having a bad day, I feel unappreciated as a customer. read more

Yummy subs, clean facility, and friendly staff. If you're craving any kind of sandwich, this is the place. A variety of cold and hot sandwiches made to order and totally customizable. The staff even makes helpful suggestions - thank you! read more

Jersey Mike's Subs - Sandwiches Near Me - Anaheim, California

Stopped in here to pick up sandwiches after a long day in the sun. You can tell this is a popular place for tourists most likely in town to visit Disneyland. The staff were friendly and the sandwiches were great. It was exactly what we were looking for on a hot day. read more

Ordered via Uber Eats and was very excited. Very simple order with two sandwiches. They labeled the sandwiches wrong and mixed up the toppings on both sandwiches. Couldn't eat one due to food allergies and Uber refused to do anything. Jersey Mikes never makes mistakes but I guess this one does. read more

I ordered a Giant #7 (sub with specific modifications) and clearly emphasized to the manager, Mitchell, that I have multiple food allergies. I requested the sub made with only lettuce and tomatoes, no other toppings or sauces, and specifically requested the gluten-free crust due to my gluten allergy. Mitchell took the order, processed payment, and arranged for another team member to prepare the sandwich in the back to accommodate my gluten sensitivity. I waited for the order, received the wrapped sandwich without inspecting it (trusting that my explicit allergy instructions had been followed), and left the store. Approximately two hours later, while at Disneyland with my family, I sat down to eat and took two bites. I immediately realized the sandwich contained chipotle sauce (which includes vinegar) and had no tomatoes. It did not match my ordered modifications. As a result, I am now experiencing extreme pain and misery due to my documented food allergies. I cannot consume vinegar or high FODMAP foods, and this mistake has caused a significant adverse reaction. This has ruined what was supposed to be a family outing and left me in considerable discomfort. I am extremely disappointed by this careless error, especially given that my allergies were clearly communicated to the manager and special preparation steps were taken. Food allergies are a serious health matter, and I expected my explicit instructions to be followed accurately. read more

Slowest sandwich shop I've ever experienced in my life. Get ready to wait 40 minutes for a BLT

Mitchel was really rude to my friend and I. I had donated money and purchased a ticket for a promo they had in March. It was 'buy one get one sub free.' I paid $5 for this donation back in March for this coupon. We were in line to ask about the ticket I had purchased because we wanted to redeem today. We were ignored. Other people came in and Mitchel chose to help them instead of us. Even though we were in line and had a question about redemption. Anyway, I did say something because we were waiting in line and we were being ignored. The entire process and experience was not pleasant. I felt like we were bothering and inconveniencing him while he was working. I asked for a receipt because I anticipated filing a complaint. Do better. read more

When I log on and see this location has terrible ratings I'm not surprised. Walked in today around 11am. No line and not very busy. 4 employees. One on break, one making sandwiches in the back for online orders and one very nice young lady like new. But it's been a minute since I've seen a boss/level micromanager like the rude guy semi and inefficiently running the show. The new young lady starts to take my order and is almost finished, this guy stepped in and says no make these sandwiches for the people ahead of me. The order was done so she apologized. And if that wasn't enough, then he walks over and says now you can help him, but wait there's more... the guy literally throws a sandwich on the scale and takes one thin slice of turkey off and scolds the young lady.... Clearly he hasn't watched that "give them the pickle" video. Anyway I feel bad for young lady because she likely didn't know what she was signing up for. The guy in the back was quiet because he already know old boy is a mess. He rings me and says have a nice day and eyes were rolled. This is why people don't like dealing with chains. read more

This place has the SLOWEST employees ever. Every time I order a hot sandwich I wait like 20 minutes for it. For a sandwich.... Smh and usually only about three people ahead of me. It should not take this long. read more

I had a really disappointing experience at Jersey Mike's and honestly won't be coming back. The food itself was fine, but the service completely ruined it. The manager on duty was incredibly rude and aggressive for no reason. I asked a simple question about my order, and instead of helping, they responded with an attitude and made me feel like I was being a problem just for speaking up. He looks miserable people like this should not be working in customer service if their attitude is a problem. read more

As I was ordering today, the guy taking my order was so rude and was very passive aggressive in asking me questions. I ordered what I wanted and instead of him simply asking what I said if he didn't understand me he was so rude and had such a horrible attitude when trying to figure out what I said and was not nice at all. He also never even smiled or said hello at all, everything about it was so rude and not good customer service whatsoever. Also, right before taking my order, I heard him being very rude to one of his employees too, instead of nicely asking him to do something, he raised his voice at him in front of everyone. read more

We. got super shitty service from the lady that took my order. we got here with enough time before it closed and really bad from the lady that made the order I was planning to haven't ate all day and we got kicked out by the due to them being closed at nine keep in I have a newborn and it was just really disheartening to see how bad jersey Mike's has gotten back in my town their way much more organized and don't take your order with an attitude just really disappointed. I really like the sandwiches, but not at this location not this kind of service. read more

Roberto is hands-down the most unprofessional "manager" I've dealt with. It's been 25+ days and he still couldn't process a simple refund or honor the free sub he promised. All talk, zero follow-through. Absolute clown behavior. My Response to your comment - Seems like you wanna create this image of " we didn't do anything " but in reality you guys lack communication & accountability. Of course anyone including yourself would be frustrated if you kept getting the run around of your refund, after waiting longer than the 7-10 still nothing was received. Even after checking with my Bank I had no pending refunds, so yes the demand for my refund was higher, as I DID PAY FOR MY FOOD I NEVER RECEIVED. You consider that " demanding free food "?? What a joke. You continue letting an uneducated person like Roberto run your establishment and see how many more negative reviews you continue to receive!!! read more

Today, I entered the store when it was a little busy. There were about 6 people in line in front of me. At this time, every employee was helping each customer, and the line was moving. While in line, I noticed promotional advertisements for ordering online/in the app so, I figured that setting up a rewards account while waiting was the perfect way to kill time, which it was. However, once I finished setting up an account and placing an order through the app, it was my turn to be helped. Now, here's where everything went downhill. I was helped by the manager. The manager was polite and asked "what can I get for you?" as he prepared to take my order and prepare my sandwich. I kindly told him that I ordered online to help speed up my order process. The manager replied, "ok I'll go pull your order, see what it is and start it up". Upon checking the online orders, the manager acknowledged me by name to confirm he had the correct order. However, instead of prioritizing my food and working on my order as I was next in line and had already waited 20 minutes, he decided to prep ALL online orders and have his team prep EVERYTHING ELSE for those orders instead of helping me, and the customers behind me. By the time I realized this, it was another 20 minutes later before I finally received my order. I then realized that I was misled. Not once did the manager communicate that he wanted to prep other orders in addition to my order. By the time I received my order, the gentleman who ordered before me, dined in, finished his entire meal, and walked out of the store at the same time as me. The fact that I had not eaten all day, coupled with this experience at this location left me with COMPLETE DISSATISFACTION! It's no wonder why they have 2.5 Yelp Stars. I don't get a sense that this Jersey Mikes has customer service as a priority. read more

Stopped in for a birthday lunch. The people did not greet us when we walked. Does not really matter to us but it's something I tend to notice because I work retail which we always welcome people in. The people did not quite hear our order the bluest time because I asked for rosemary bread giant and they tried to give us while regular. While the hiccups folrom our bread was settled we did not quite get enough veggies and mikes way ingredients placed on out sandwich I had to ask for more condiments. Although we told them we were going to eat it there they still have us a bag as to go. I guess they were just having a very forgetful day. Normally do not has issues but minus the two stars for service and food, minus another for notcreating a some what neutral environment where I kinda felt bad of asking for more oil, vinegar pepper and salt. read more

The food was good but messy. They give you a good portion of meat, but the bread was soggy. They only have white American cheese, nothing else. The service was ok. They don't communicate with each other. The cashier had to make sure they made my sandwich right before he charged me, which was amazing. The ambiance was empty. No music. No talking or T.V. It was very quiet. read more

Jersey Mike's Subs - Reciept - Sandwiches Near Me - Anaheim, California

Probably first time going to Jersey Mikes myself because I had some free birthday credits. It was super crowded during lunch time but everything moved quickly. I ordered the giant one to pay the difference in points but that's not how it works. It's all or nothing... so I guess I paid 18 bucks for a sub sammich. Food: 6/10 Service: 5/10 Value: 4/10 read more

Jersey Mike's Subs - Sandwiches Near Me - Anaheim, California

We stopped by for lunch after Disney. Staff was friendly and prompt. We wish they had cucumber options for the sandwiches, especially for children. Location was clean for how busy they were. read more

Why is it that when I order online for pick up and show up 20 min later that I sit there for another 40 min when I could have just showed up and gone through the line 15 times? read more

Great sandwiches! Super service. Good value for your money. Quick service Many many choices read more

We love their sandwiches every time we go there they are fantastic. Our favorite sandwich is the Italian.

Located in a busy mall strip next to habit and Yogurtland. Came around lunch time and parking can be hectic. Got their big kahuna cheesesteak with rosemary Parmesan bread. This was so tasty and satisfying. We also tried their buffalo chicken cheesesteak. This wasn't as impressive as their big kahuna but still good. Take note u can get these sandwiches low carb by making it as a salad bowl. Prices are reasonable and staff here are nice read more

Jersey Mike's Subs - Sandwiches Near Me - Anaheim, California

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If I could put zero stars I would. Very unprofessional staff. I witnessed an employee getting yelled at, in a very cruel and unprofessional way. It was very unfortunate that I saw that because the employee was just doing her job but got disrespected in front of every other costumer as well. It looked like the manager was not handling this situation the correct way, he could have pulled her aside instead of humiliating her. But instead he didn't. The person that was being unprofessional was the manger, his name tag said Mitch. I don't know if he was having a bad day but it's not good treating people in an unpleasant way, especially in the work environment. read more

I love Jersey Mike's and the workers at this location are very nice but my food is NEVER ready on time. I order for pickup often hours in advance and almost always have to wait an additional 10-15 minutes for my food. My order is always correct which is a great thing but having to wait so long for it, especially as a repeat customer, is unacceptable. read more

Sandwiches are always solid over here. Fast and efficient service. The big kahuna is the way to go

Super rude staff! The staff today on 1/28 at closing, well just the girl was super annoyed that I came in at 8:50. She was rushing me, had a grumpy attitude. It was pretty sad. If I was the owner I would want to know. read more

Horrible location. If you place an order you better be ready for a 40 minute wait time. You figure it will be faster ordering through the app but they put you in the back burner and make you wait. read more

Worst experience ived had , im coming from out of town and this is the only jersey mikes that i didnt feel comfortable in , wasnt even able too scan my coupon like how other stores do let me but the young hispanic from a few days ago was great but today was horrible he was not there read more

All I gotta say is every time I come in to pick up my preordered sandwich, it's never ready on time. Even when I come in after the pickup time. They just seem to be very slow workers. read more

Is it illegal to be fast and clean here? 30 min wait for an order is crazy specially if the order was place online

Customer service here is amazing! I made an error when I ordered my sub and called and spoke with Serena. She was so kind and offered to remake my sub for me, which she didn't have to do. Pam the owner is also awesome! Thank you both so much for your amazing service! read more

Very inefficient crew/system. Expect to wait double the amount of time even for small orders. Needs better management.

So I live 2.5 miles away from this location, I decided to get some extra cardio in this morning so I decided to run to this shopping center. I decided to grab a sandwich and a water from Starbucks. Then I decided since I'm here let me eat my sandwich and then order my lunch at Jersey Mike's. So I am sitting in the eating area where 2 other people, one family was inside. 11 minutes go by I finish my sandwich and I started watching a video with AirPods in and then was about to get up and order. Before I could do that, the Hispanic decent, young male with long hair says" you looking to order" " if you are you need to do so in 5 minutes". I was so taken back as again I had just ran almost 3 miles and had my AirPods in. I asked him to repeat himself and he proceeds to say it again but now with an attitude. I truly believe, IF YOU DONT LIKE WHERE YOU WORK, please go where you are happy. Customer service at this location needs a huge attitude adjustment. I felt like this young man had a power trip and I was the target. Sad but also happy I didn't choose to meet a child right where he had me confused. God bless this young man. read more

Sat for 10 minutes while they worked on one order left instead don't waste your time people can't function here

Another great experience at JM's. The service is always quick and welcoming and the sandwiches are always fresh. This location seems to always do it right and therefore I continue to return. I recommend this location for a quick and fresh bite to eat. read more

Jersey Mike's Subs - ##7 Turkey and Provolone - Sandwiches Near Me - Anaheim, California

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Came here again... the employees here seem new, plus friendly... in the past they would have an attitude and not friendly. I was surprised and happy w the service today.. all employees (3) interacted with were friendly! read more

Jersey Mike's Subs - Inside of the restaurant - Sandwiches Near Me - Anaheim, California

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Great sandwiches. Requires 5 employees for one customer. Can't understand how they make any money. Inefficient and slow service. Don't come here if you are in a hurry. read more