Amazing Service & Sandwich! Shoutout to Quan at Jersey Mike's -- super helpful and made one of the best sandwiches I've had in a long time. Everything was fresh, stacked just right, and made with care. Quan went above and beyond with customer service too -- friendly, patient, and made sure everything was exactly how I wanted it. Definitely coming back! read more

Love me some Jersey Mike's sandwiches. I always get the Italian. Extra vinegar on wheat. They didn't have the salt and vinegar chips so I was a little bummed out. I'm one of those who puts his chips in his sandwich. Good service and ambiance is "it's a sandwich shop". I can't believe I'm paying $15 for a sandwich combo. If the sandwich wasn't so good I'd never pay that read more

Jersey Mike's Subs - Fast Food Near Me - Charlotte, North Carolina

See all

Foods good whenever they get it right.. however the past 5 times I've been there it hasn't been right. You tell them you want it plain but get all the way home just to find onions mixed in with the meat. Allergic to them so it's pretty annoying when I drive far just to find out someone can't follow simple instructions at their job. Do better read more

Terrible! I'll never come here again. These employees work like someone drugged them and forced them to work. Took forever to place my order and even longer add toppings then ring out. Love Jersey Mikes but I can't handle the snail pace. Get a sense of urgency. read more

Wow what a terrible experience! My husband dropped by to pick us up lunch while he was out running errands. While he was there the workers were so unprofessional and could totally tell they didn't want to be there by over hearing their conversation. They also showed no respect to the MOD. Our sandwiches where made so sloppy! I had to take my Portabella Chicken Cheesesteak off the soggy bread that was completely not edible to pickup eat. We LOVE Jersey Mike but definitely won't return to that location again. Poor Service Poor Quality Food Dirty Glad another location opened near us. read more

Jersey Mike's Subs - The Bread was So Mushy, it wasn't even possible to pickup and eat - Fast Food Near Me - Charlotte, North Carolina

See all

The order was placed online by my daughter. I went to pick up the food. The order was ready upon arrival. I saw them checking the bag for the sandwiches. However, when I returned home, none of the sandwiches were marked. We opened them and they all looked the same when we had three distinct orders. Not only that but the meat inside of the bread was minimal. I did not enjoy the sandwich. I stopped frequenting Jersey Mike's years ago. After this experience, I am going directly back to that ethic. read more

Good food , terrible service. I don't usually leave reviews but every time I come here it's giving very much they don't wanna be here and anybody that walks in as a customer is an inconvenience. read more

Listening to my co worker- I went to Jersey Mike's. Even though they don't have french fries. But that's besides the point. I ordered the Giant Chicken Philly Cheese Steak and added bacon. I stood in awe of the cooks as they fried up the meat. Even made me feel a little like I was back home in jersey to smell the peppers and onions melting all together. The sandwich is literally a giant thou- they are not exaggerating. It's like having four sandwiches at once. The cheese was perfect and I devoured every little bit while we sat out in the sun in the patio. Im exaggerating now - I was able to devour half of the sandwich and I wrapped the other colossal portion to go. I ate it after a late class- warmed it up in my oven and its tastes just as delicious as it had earlier. I could not believe the whole sandwich held up so well. I am definitely a Jersey Mike's convert now!!! read more

Jersey Mike's Subs - Fast Food Near Me - Charlotte, North Carolina

See all

This review for the young man (cashier) and manager (woman) of Jersey Mikes at this location: The service and assistance of the cashier and manager was nothing short of rude, petty, and disrespectful. As someone who has worked in the service industry, I completely understand the frustrations of customer service and problem solving. However, being KIND and HELPFUL is a core part of any industry- and is not a quality these two exhibited during my experience at Jersey Mike's. Instead of counting and issuing my correct change, both the cashier and manager: 1. Refused to count the change in order to ensure I received the right amount. 2. Blamed me for ordering "too much food." 3. Tried to rush me out of the line, instead of addressing the issue at hand. 4. NEVER gave an apology for being rude, nasty, and disrespectful. 5. Cashier REFUSED to give me my receipt (even though that would've solved the problem, right?) Saying "Happy Holidays" while rolling your eyes with an attitude doesn't quite give happy, does it? God bless you both- may your managers invest in helpful and supportive training. And, may you find peace in working at Jersey Mike's (so that customers won't have to deal with your personal regrets). read more

Quite literally the worst sandwich place in the area. My order is consistently wrong. The staff seems to have never had training, or they're simply just trying to do things wrong. After waiting 45 minutes for my online order (I have no idea how its wrong if it spells it out right in front of you) my order was terribly wrong. Save your time and money and go to Jimmy Johns. read more

Worst experience ever. you go to a place like this as it is fast place to go, grab and go, but the people working at this location are slow and all look like they do not k ow what they are doing. they actually line they were high. we got there to grabs. quick subs and the line was long with 6 customer in line as for each customer they were taking 10mins asking 2-3 time what exactly they want. for most people in front of us they ask multiple time what do you want again. and they o e after another they will say after the customer was already waiting... oh we do not have that or this and they customer will the. have to cha ge their order. . after 15 mins waiting in line. a girl ask e what I want and she estar preparing the si. by sliding everything g la d the. she. she the. passed it to the next guy to put the ve tables, the guys instead of asking me what I want . he asked the precious's customer and the. give my order to them and the. the girls turned back to me and ask me like I was never there what I want read more

Worst service ever. I will not be back. I ordered 2 sandwiches online and were to be ready by 6:29. It's 6:40 and they have not even started on them yet. read more

Ordered my sandwich and the girl making it turns her head and sneezes, then looks at me (as I was wearing my mask) to see if I noticed what just happed! Yes ma'am, I sure did notice and I'm not a happy customer seeing that just happened. I'm sorry but I strongly urge people cooking around peoples food should wear a mask. Especially if you see a customer wearing one. I frequent Jersey Mikes often because for the money, it's food that taste better than other fast food establishments. But this insistent made me very uncomfortable enjoying my sandwich. read more

The staff seems a bit lost! The young lady who made my sandwich kept asking what I wanted as if I didn't repeat myself three times. She also didn't change her gloves after making the sub before mine or cleaning the work station with the sanitizer towel. The was a man eating behind the counter as well. Someone is going to get sick if these two continue to work at this location. And yes, I did trash my sandwich after giving it some thought. Should have just asked for a remake. read more

Ok, so I ordered delivery from this place before and it was good, so I decided to do a pick up today 3/21/24 after work and it was terrible they barely put anything in the bowl and it was two long pieces of blonde hair in my bowl just had to throw it away. A lot of places in the Northlake area have TERRIBLE service and I thought this place was different, but ew no! read more

Went in at 11 am to get a sandwich, staff and what appeared to be mgr/owner acted like they were too busy to take my order, who taught them customer service, I can two sandwiches from HT for their prices anyway. Bye read more

Jersey Mike's Subs - Poor service - Fast Food Near Me - Charlotte, North Carolina

Tried to go here 15 mins before closing and I couldn't get a hot sub because they decided to clean the grill 30 mins before closing. Of course I left. It take 5-10 mins tops to clean the grill. Of course the employees don't care why should they? They want to go home but hopefully the owner or manager sees this. read more

Got a #17 combo (Classic Philly) and a cookie. Was hot, fast and very good. The sweet tea and cookie was good. read more

In the past, I avoided this location because the employees were less than personable. I also felt that the restaurant was not as clean as it could be. I got a gift card and decided to try it again as it is the closest to my home. I was pleasantly surprised! There was a line, but my order was made in less than expected time read more

While they may have and make an amazing sub we will never know since we stood inside the establishment for 5 minutes with 4/5 workers and not one person acknowledged or even asked to take our order, including the manager. Which is really unfortunate because not only do we pay for a great sub I also tip very well even when I come in to place an order. read more

Love mikes but had a sorta bad experience this time around that i witnessed spit from the employee prepping my sandwich in the general area of my sub...they say what you don't know wont hurt you but I saw it and now i'm all sub conscious about it...yukk read more

Me and my friend came into Jersey Mike's for the first time in a couple years, still expecting the great service we received back then. But we were very wrong. There were a bunch of teenagers laughing and talking with no masks. The counter was dirty and I cringed just watching my dirty bread slide across the disgusting counter. Do not go to this location, it has been corrupted. read more

Aggravated that I'm at work starving. Ordered a giant #44 only to find hair on the inside of my wrapper. Since this location opened I've never had a good experience, think it's worth driving the distance to Northlake in the future read more

I got a giant chicken bacon ranch sub with extra meat today that was sooooooooooo good. This is one of the best sandwiches I have ever had from this restaurant. I received great and very quick customer service. To the employees thanks for working today and allowing me to enjoy this great experience at the restaurant. read more

Overall solid location. I've been here a handful of times after accidentally discovering it was here. It's kind of hidden. I've been here when it's super clean as well as super dirty so I'm guessing cleanliness depends on the staff that's present. Food is comparable to other sub shops but the food is very filling. They have specials Monday-Frida which is a regular sub with a combo for $8 and some change which is a pretty good deal. Minus 1 star for staff. Staff is pretty apathetic and not very helpful. I don't think I've ever seen any of the staff members smile before. read more

Most delicious steak Philly sub in Charlotte I eat one every week it's hard for me to find good food

This is quite the convenient location for me now thanks to a new job. Whenever I'm craving a sub, Jersey Mike's is always my answer. This location happens to be tucked into the Best Buy shopping center that's located right across from Northlake Mall. I had no idea about this location until I got said new job last month. Each time I've been here (on different days and weeks), I've seen the same employees who are extremely kind and friendly. They're all extremely efficient (which is very much valued during the lunch rush) and make sure that you are satisfied with your sub/meal. Nice, clean location (although on the smaller side when it comes to inside seating) with an outside patio. read more

Was my fav Jersey Mike's - before N.C. order the (4 plus) associates and managers (not one) wore masks - impossible to distance as they work- sadly no thought or care in this pandemic. I decided then I would find another location . read more

CLOSE THIS LOCATION ASAP. The phone number to the store doesn't even work. The entire staff is unprofessional. I'm not sure why they are still in business. I've ordered food several times and each time they screwed something up. I absolutely love jersey mikes but this location is disgusting. I am pissed i keep giving them the benefit of the doubt ordering from there. read more

Number 9 Mikes Way...except hold the onions. A great option among all the others near the North Lake Mall. Fast and friendly service too. Reasonable prices and many great options. read more

Great sandwiches! They also heat up the cold sandwiches to make them even better! Just like up north!

I've had cold subs here for years and never been disappointed. On a chilly night my son and I decided to get hot subs. Now I know. Next time I'll go to Firehouse Subs for hot subs. My son ordered a meatball sub. At any other place I would see actual meatballs and a fairly substantial sandwich. Nope. My son got an overly saucy sloppy joe. Ground beef slathered in red sauce. I order the pastrami Reuben. Like I said, I'm disappointed in Jersey Mike's hot subs. For $28 I expected better. A lot better. read more

The staff at this location are very friendly! I went there one day to use my birthday coupon and the guy that took my order said "I don't need to see it, I believe you." This location is right up the street from my house so I plan to go back often! read more

I really love Jersey Mike's. The only reason I don't go often is because they are VERY pricey.... 5 stars for the taste, value, and service at this location.... read more

Jersey Mike's Subs - The club... Mike's Way..... Oh, So, Delish! - Fast Food Near Me - Charlotte, North Carolina

Super friendly service! Thank you for the kindness and patience you have shown. You go above and beyond to make your customers feel welcome and appreciated. I have a JM that is closer but do not go there because service is slow and not friendly. I rather drive a few extra miles. read more

I visited this store on Saturday and was overcharged for my purchase. When I inquired about why I was charged for a regular sub and not the mini, I was told that I had actually received a deal, as the mini cost more. ?? Does that make sense? And after further thought, if I paid for a regular, I should have received a regular. Issue was not rectified in store. Posted on Twitter, sent message on fb messenger. No response from anyone. Bad customer service!! Will not return to this location. read more

Rudest Jersey mikes I've ever been in. Will never return. Attitudes and rudeness rule the day. Good luck to this franchisee.

Do not eat here. They messed up 7 sandwiches that was ordered through Uber eats and then was very rude about fixing the issue. Ordered 7 sandwiches and every sandwich was wrong. read more

Jersey Mike's I ate, just the other day. Got a regular number 2, and I had it Mike's Way. Got a cup of water and a bag of chips. I had a few bites and I took a couple sips. The meat was sliced and the bread was cut. My meal was quick and yummy, and it filled my gut. read more

My husband loved his sandwich, the Club Supreme. I had the Italian and it would have probably been good if the lettuce hadn't been soaking wet, which made the bread turn to mush. The staff was very friendly and my order was finished very fast. read more