Place should be closed. Food has always been good, but its only open for random hours, minimal…read moreemployees and worst of all, manager has paperwork and files laying on tables in the dining area unattended that appear to be payroll related. Guessing there is some sensitive information in those files. Wish a new owner would come in and keep it going with a little effort because the food is actually good

Doesn't look like much when you're driving by but I was dying of hunger at the time and needed a…read morequick fix, boy did I make the right choice. This is subway on steroids and I have to imagine every sandwich is amazing but the pretzel bun o my! I would eat this place every day if it were closer to me. Right up there with Quiznos in my heart as best sandwich places of all time.

Emma is amazing. Friendly staff. Just don't get the steak sandwich! I don't think this was an…read moreindividual location problem -more of a corporate problem. It was very gristley (I could barely chew) and crazy over-peppered. But again, not a reflection on the individual restaurant. Our other food was aesthetically pleasing and delish!

Dan is awesome. He helped me resolve an issue with an order and I can't thank him enough. I am more…read morethan happy to support a business that has good employees and good people who are helpful. Although this isn't the closest potbelly to us, I will support this location time and time again solely because of Dan and the exceptional customer service he provided.

Decided to give their breakfast a try and it did not disappoint! The food was great and the team…read morewas very kind and welcoming. We had preordered through the app but the pick up time was a little lengthy for fast food and having preordered. It did seem as they were training new staff. We got our items and without checking the drink, it was the wrong one but overall the food was great. I personally like the crispiness on the muffin sandwich.

This is a place we loved to go to. But lately things aren't the same. Waited in line 20 minutes…read morethrough the drive thru. Used mobile app then merged with the order line. Didn't even get a My Pleasure or a smile got a sorry. It had a fun bingo that isn't no fun and people are leaving and going to another one. Wish we had our old Chick fil a back.

For fast food - love this Freddy's location. Come here a lot with the kids and they love the fries…read moreand burgers. This is a well run location with great staff and personally i have never experienced any slowness after placing the order. I have never experienced any attitude from anyone who works here. Have not tried out the drive through side of this location but if you want a great Freddy's location then visit here.

Absolutely horrible customer service, didn't get order anything close to correct. Forgot my drink,…read morefood had everything I asked to be taken off still left on. Every single time.

Only went for custard but great place with a lot of food options…read more Very polite wait staff. Easy parking Inside was very clean and a fun place to eat

The service led to our order being wrong. Sadly they were not willing to reconcile with the…read moremistake. Chili was also not served hot. Please take the criticism!

A group of 4 adults and two kids review: Great location and…read moregreat parking. The restaurant was clean but also busy. The staff was welcoming and seated us quickly. They offer high top, half booth/table, and full table options as well as booths. Lots of TVs and great atmosphere for families or to come watch a sports game. Upon arrival our server who was so great quickly got us water and then asked if we had any other drink requests. He was so patient and explained the bottomless options to us as well. All 4 adults enjoyed a burger and the kids had the boneless wings appetizer and also the macaroni and cheese kids meal. The kids meal comes with a drink and a side. The entire kids meal is bottomless! What a deal! My only feedback here was when the second round of Mac and cheese came it was frozen. The burgers all came with bottomless sides too. The burgers were cooked exactly how we ordered them and they were stacked with fresh & crisp veggies! I LOVE their sweet potatoe fries! The absolute best! Their onions rings are also great and massive they are breaded with a seasoned breading (I don't think those are bottomless) and so crispy! Prices for the burgers range based on the speciality versions you get. Overall excellent food, great location, and great service! We spent just over $90 on all 6 meals. Seemed a little higher than other spots given one of the meals was a kids meal and one an appetizer but if you get seconds on the bottomless items it feels worth it! And they participate in the community - if you have a Grandville Dawg card they give you a discount! We will definitely be back!

Celiac Foodie: Trust…read morethe kitchen- they completely understand cross contamination & food allergy. A separate waiter serves the GF food. I had the Gluten Free Bacon Cheeseburger with Gluten Free Fries. The BBQ sauce does have gluten in it so don't order that. My meal arrived quick and was delicious. Juicy burger and the bun was perfect. I also ordered a Strawberry Shake asked for gluten free (no malt added) and it was delicious. Overall a good visit & I didn't get sick after I consumed the meal. Happy Dining!

A little fall from grace compared to our earlier visit. Stopped in for breakfast early on…read moreSaturday. (They've been open for about an hour) We both ordered the super breakfast which is 2 eggs, meat, American fried potatoes and toast. I ordered eggs over easy with bacon and wheat toast. Eggs were a bit over cooked, so was the bacon and the potatoes. As is with most restaurants, prices are high, so you expect the food to be done correctly. Won't stop us from going again as their food is really good for the most part. French toast is amazing!

Always good. We come here at least once to get a Mr Burger whenever we are in Grand Rapids.read more

Perfect hot fudge to ice cream ratio and good service! Easy walking distance to downtown shops.read more

we used to stop often but since they discontinued the rotisserie chicken, we have stopped going…read more only place with unbreaded chicken and they stop making it. shame.