All Culver's are not created the equal. The staff truly make all of the difference and this…read morelocation is testament to that. We were hungry and had been on the road for over 4 hours. It was 114 PM when we exited at Jenison, MI to grab a lunch at Culvers. We're both huge Culvers fans but other than one visit to a location in New Glarus WI 20 years ago have not had any in the City of Chicago till a couple of years ago and its been a treat each and every time. Unfortunately the customer service in Chicago isn't always friendly as the staff usually act as through they are doing you a favor by taking your order. I've never waked away from the counter with a smile until this visit. Culvers #263 in Jenison MI is clean, safe, delicious and very friendly. I saw that they had a new limited edition burger that I had to try and am I glad that I did. A TRUE GAME CHANGER: The Pepper Grinder Pub Burger. It was so good that I bought another on my way home to Chicago. But it wasn't just the burger that was impressive. The clerk at Register #3 at the 1 PM hour was very friendly and referred to my LA GUNS shirts and talked about how much he likes the band and wanting to see them live. My friend who was driving on this long road trip had the Mushroom and Swiss Melt which is her favorite and she mentioned how rare it was to have very friendly and pleasant service something that is very unfamiliar at a particular Chicago location. When our orders were brought to our table it as with a smile. We're coming back through in a few months and will be making the stop again. THANK YOU!

My concrete mixers sat on a counter for 10 minutes, melting, before someone realized they were…read moremine. I even asked and no one knew what was going on. Every time I go there, the staff seem very incompetent.

Haven't been here in a while. Food is good, a little pricy. Good amount of food. They typically…read moreadjust the order depending on what you ask most of the time (like no mushrooms). Staff is friendly.

My mother had never eaten here so of course I had to take her. My favorite place is to get a…read morewell-rounded comfort meal quickly. We were waited on by Jay. She was very helpful, informative, and friendly. We end up getting shrimp scampi, a bacon/chicken dish, some Pesto tortellinis and an order of crazy bread. All created and packaged perfectly very quickly. Can't say enough good about the establishment and the people here. Clean, well lit, Easy to, and get to huge parking lot.

I was getting a recall taken care of at the nearby car dealer…read more It was going to take a while, so I figured I would walk to the Steak and Shake 2 doors over. Wish I had just gone to cracker barrel. An R2 unit has more warmth and charm than this place. The staff has been reduced to a kiosk. No one greets you. The sign directs you to Touch the screen and we will make your burger. With what they are saving in staff pay, you would expect better prices. Burger fry's and drink was almost $10. And I just wish they would get a French fry cutter that didn't make such skinny fries. Beef tallow can't improve fries like this. One last thing. The kiosk asks for a tip.

Haven't been to steak and shake in a decade. Wanted to try it since they use tallow to fry. The…read morefood was decent but I found that the employees weren't very helpful. The bathrooms weren't that clean and I think that says something about a restaurant. Also you have to scan a QR code every time you refill your drink. A bit inconvenient and overkill. Overall, mediocre.

We visited Herb & Fire for dinner and we were impressed with the level of customer service, price…read moreand quality of food. Upon arrival the restaurant was clean and welcoming. The staff quickly greeted us and took our order. You can select pizzas from their menu or order your own. They also offer breadsticks, salads and meatballs. We created our own pizzas each with 6 toppings included for $13.95. They have several sauces, cheeses and toppings to choose from. During our visit we also ordered a kids meal which comes with a drink, side and half of a pizza with one topping for $6.95. Overall we loved the idea of making the pizza our own and being able to try different combinations. I am sure two people can share a pizza that is roughly 10 inches. Each pizza is placed in a wood fire oven and you can top it off with parmesan cheese, red pepper flakes and oregano. For drinks they offer fountain drinks that you can refill yourself, bottled drinks at the counter and even alcoholic beverages. They also participate in supporting Grandville Schools offering discounts for Dawg Card holders and fundraising nights where proceeds of sales go to a Grandville School. If you are looking for something quick yet delicious I recommend visiting. They are located in the strip mall in front of Target. There is ample parking and you get a good view of 44th street if you sit near the windows.

This is still a great restaurant in Grandville. Pizza is made fresh with each order. It comes out…read morepiping hot! My kid loved his cheese pizza and yogurt. It was the perfect size. I tried the Uccello and it was very hot, cheesy, and full of toppings. We ate in the dining room. It was clean and had plenty of seating. I loved that they sell Coke products. They have plenty of parking. And friendly staff! We will definitely come back again.

Dan is awesome. He helped me resolve an issue with an order and I can't thank him enough. I am more…read morethan happy to support a business that has good employees and good people who are helpful. Although this isn't the closest potbelly to us, I will support this location time and time again solely because of Dan and the exceptional customer service he provided.

Emma is amazing. Friendly staff. Just don't get the steak sandwich! I don't think this was an…read moreindividual location problem -more of a corporate problem. It was very gristley (I could barely chew) and crazy over-peppered. But again, not a reflection on the individual restaurant. Our other food was aesthetically pleasing and delish!

This location is in Bucktown off of 44th St in Grandville. The restaurant staff were welcoming and…read morethe entire place was very clean. They quickly greeted us. Since it was my first time ordering, the staff explained the menu and added options. You do have to order at the front, pay and then find a seat. They call your order up once it's ready for you to pick up at the counter. I ended up ordering a bacon cheeseburger with all the toppings and fresh cut french fries. The fries were by far my favorite super crispy and FRESH! The burger was excellent and the add-on toppings were nice and crisp. I would definitely recommend this location and will be back myself. It was easy to get to, parking was convenient right in front and your order was made quickly.

Good food- but be aware, WHEN YOU ORDER A MEAL AND THEY ASK YOU WHAT SIZE, ITS AN ADDITIONAL CHARGE…read moreFOR "REGULAR" size. They will definitely get you with making you think you're ordering the meal as is, nope, they charge you nearly $2 MORE to upsize, when you don't even realize you're upsizing. SMH...

Great waiter .... food ok but the waiter made the experience great for the kids........read more

Our server Lindsay was great, however, this fat bald lard walked over with our fries and I quote…read moresaid "dang you ate that whole burger?! I can't even do that." to my friend who is recovering from an eating disorder. This truly affected her and hurt her feelings. Think twice about what you say before you say it.

Employee didn't put ice in my water because he didn't want to start the machine. Dirty, messy, and…read moredidn't want to pick up anything even though it's their job. Food was okay but they yelled at me and asked "is this your last time ordering" because I wanted an ice cream cone after I ordered my initial food.

I recently ordered food here and it was not good. I ordered a filet-o-fish x2, and some 10pc…read morechicken nuggets. Once I got the food, the fish from the burger was stale and hard, so were the chicken nuggets. I don't know what went wrong but it was almost like they were in a freezer and barely microwaved. Bad service.