We stopped by Penn Station while visiting family in Cincy. Penn Station is something we miss now…read morethat we're living on the West Coast and we were excited to stop in. We ended up ordering two large subs and a large fry and the staff member was friendly as they took our order. It didn't take too long before they were ready and we took them straight home to enjoy. The large sandwiches were bigger than we expected and we only finished half, we're excited to enjoy the leftovers later. My husband had the cheesesteak sandwich and I had a hot Italian and we enjoyed them a lot. The fries weren't the best we've had at Penn Station, maybe they had been sitting for a bit? A bit disappointing. There is plenty of parking in the lot and they do have seating inside if you'd like to dine in.

I love Penn Station! But unfortunately, I don't recommend ordering carry out or delivery from this…read morelocation. They consistently have order accuracy issues. Specifically, they often miss requested toppings clearly stated on the order ticket. They are obviously not conducting order accuracy checks. Penn Station has this process, but it's not being executed at this location, a symptom of poor or inconsistent management. I recommend ordering from another location if you can. You may be left very disappointed....

This review is most importantly to focus on the hardworking employees at this location. I came in…read morearound 230pm on a Thursday to meet some co workers for a late lunch. There was a very long line and a gentleman that seemed like the manager was the only person working the register. There was also a hard working employee out in the dining room furiously trying to clean the tables, floor, etc. The employees were so kind and asking for some empathy as they never have a lunch rush this late in the day. I assume people were out Christmas shopping and that changed things up. I ordered a half sandwich and cup of soup with a tea. Everything was brought out hot and promptly, again, despite how slammed they were. It was all done with a smile. The food was fine, but the employees were what really made me want to return. I always forget this is here, but I will be back now!

We were looking for a sandwich place while staying at a hotel in this area. There is an endless…read morenumber of choices in the vicinity, but this place sounded like someplace new and different, so we gave it a try. It has a lot of Panera-type vibes, but the menu is definitely different. We had the Smoky Pepper Jack Turkey and the Sweet and Smoky Chicken sandwiches. We both thought they were quite tasty!

The store was being run by a handful of teenagers. I did a mobile order and still waited for 45…read moreminutes for my 1 single sandwich. The workers spent the entire talking by the cash register. At one point, a friend of theirs walked into the store with a large nerf gun, went behind the counter with the workers and started messing around with them. He and the workers all took turns with the gun shooting each other (I'm not sure if the nerf gun was loaded or not). They didn't wash their hands or change gloves after touching this random gun from who knows where. I'm also honestly just pretty irritated it took 45 minutes to make one single little John. My young kids are sitting in the car waiting with my husband for all of this time. I want my money back, this experience has been garbage.

Ordered online just 3 miles down the expressway. Got there a few minutes later and just had time to…read moreuse the restroom, which was clean, and grab water and chips before our order was ready. Everything was correct and our sandwiches were great!

I LOVE these subs! I especially love the Italian sub! They have a what some customers/workers call…read more"the wall of smoke", a variety of hot sauces that you can add to the subs! Can hardly go a few weeks without one of their subs!

Walked in at 8:45 tonight and was greeted with eye rolls and sighs, cashier was very short and…read morevisibly annoyed that I was there 15 minutes before closing, didn't respond to any of my thank you's, when I inserted my card he didn't tell me the amount or say a word until my receipt printed. Watched all of them behind the counter literally shake their heads and sigh in annoyance if someone came in, the last girl walked in at 8:50 and she saw their reaction and left. Food is great as always but horrible customer experience, and when my sandwich was ready he just placed it on the counter and walked away without telling me it was mine. I can appreciate wanting to leave after closing but your hours state that you are open until 9 and I don't feel 15 minutes before close is out of pocket at all.

My boo been on a hunt for some smash burgers and when I told him there was an actual place called…read moresmash burger he lit up. He ordered a double deluxe smash and I ordered the double Colorado smash. The Colorado smash was super good, it came with pepper jack cheese, green chiles, lettuce, tomato, etc. I had a slow moment at the restaurant and I did NOT want to order the double patty I wanted a single but one I realized it was too late but all in all it was still super good . Ofc I couldn't finish it so my boo had a bite or three too . He ordered the all American double smash and ordered two of them I believe . We also ordered the cinnamon bread pudding milkshake which was super delicious it actually tasted like bread pudding in a way.

A good burger with the traditional smashed thin burger with a crispy edge. If you eat it at the…read morerestaurant, it gets soggy fast from the steam, and the bread gets mushy if left in the packaging too long. But isn't that true of most burgers? The seasoned fries are a nice change from the usual fries at every other burger place. However, if I'm being honest, it's a little pricy for a well-done burger that's small and about 1/3 the fries you get at Five Guys, which is a competitor.

Food amazing! Atmosphere chill we love a good vibe!…read moreService fantastic food doesn't take forever to come out!

I used to go to the one downtown in the late 80's and it was a trust system on paying. They gave…read moreyou huge sandwiches, pickles at the table and it was good. I go to Izzy's once in a great while and to me it good every time. You still get the pickles and a smaller version of the sandwich to be in a reasonable cost range. They are not close to me so it's only when I am in the area where I think about eating there. I've ordered from one of the food delivery services and it's not the same eating it fresh as everything is soggy.

A weekly staple in my household! My husband and I come here at least once a week for lunch and it…read moreis obviously one of our favorites. We get the same thing each week, always satisfied! Only reason they get 4 stars, is because 90% of the time they miss an item I added extra to my sandwich order! Reasonably priced, staff is friendly, food comes out quick, and restaurant is always clean.

We order from this place at least once a week. The sandwiches are very good every time! However,…read morethey mess up the dessert every single time. If we order cookies, we get brownies. I ordered a chocolate chip and got an oatmeal. This week, we ordered 2 chocolate chip and 1 brownie and didn't get either!! Their dessert game is lacking

I've tried this Potbelly several times and it has been consistently decent. The salads are tasty…read moreand I like that there are plenty of grilled options. The Powerhouse salad has a great selection of items and I like the touch of heat from the spicy hummus. The soups are tasty and a good selection also. The dine-in area has plenty of tables and a nice mix of hi-tops, booths, and regular tables. Service is fast and friendly. Someone usually says, Welcome to Potbelly, and there are plenty of employees to make a sandwich or salad or to run the drive-through.

This has to be the slowest Potbelly I've ever been to. They have a sign in the restaurant that…read moresays they want to get you through the line in 8 minutes. I went there over my lunch break, so I expected there to be a little bit of a wait. In 10 minutes 2 people got their food, and I still had 11 people in front of me. Not sure how anyone had the time for that. I have no idea why this Potbelly takes so long to get people through the line, but I had to go elsewhere because I had to get back to work.