I have been eating Jersey Mike's my whole life, and this was without a doubt the worst service experience I have ever had. I got a giant sub to split with my daughter. She likes it plain and like with the works so at the end I asked them to wrap it separately. This way the juices do not leak into her sub and so I could hand it off to my daughter so she could go off and eat with her friends. The guy on duty maybe the manager told me that I have to order two regular subs to do that. He told me that was the Jersey Mike's policy. First that was an outright lie. It is not part of their policy. He was just being stingy because he straight up said it would require extra paper bag which costs them money. Anybody in the service industry who has half a brain knows giving away a paper bag is not a big deal and would cost them literally a couple of cents. Especially in an area where repeat customers is the MAIN business goal. He was so concerned about that 2 cent paper bag that he messed up my order by putting oil on it when I specifically asked him not to. His whole demeanor was off putting and rude. This dude needs to do the franchise owner a favor and open his ears and shut his mouth! read more

The staff is very friendly and welcome you with smile. They food is delicious and they give you good quality for what you pay for. They keep location clean and well maintained. read more

Jersey Mike's Subs - Veggie Sandwich - Sandwiches Near Me - Santa Monica, California

Very sweet staff thank you Esther and Cameron great customer service. I enjoyed my visit !

Placed an order today for our office.. every single sandwich out of the 8 were wrong. I'm guessing 8 sandwiches was too much to handle at 10 am. Disappointing read more

For the past 5 years I've gone to this Jersey Mike's countless times to get subs for lunch while walking my dog. For 5 years they had no trouble taking my orders and money with my dog present. But apparently today they have a no dogs policy. The nice thing about beach towns is they are usually very dog friendly. Apparently not for this store, starting today. read more

I finally gave in to the TV commercials and tried Jersey Mike's for the first time after getting a haircut at Lincoln Barber. I went with the classic Italian sub, made Mike's Way, and overall, the food was solid. The sandwich was fresh and flavorful, with a good balance of meats and veggies. I do wish it had a bit more olive oil and vinegar -- it could've used that extra punch -- but otherwise, no complaints on the taste. Value-wise, it stacks up well compared to other sandwich spots in the area. You're getting a satisfying, made-to-order sub at a fair price. Service was great. I was in and out in about 5 minutes -- no long wait, and the staff was super friendly and efficient. Once I placed my order, the sandwich was assembled quickly without feeling rushed. The ambiance is your typical fast-casual deli setup -- nothing fancy, but it's clean, well-lit, and comfortable for a quick bite. Clean place. Fast service. Friendly team. Solid sandwich. I'll definitely be back. read more

Terrible service by the young cook making the hot food. When he finished making my Giant Big Kahuna, I asked him to wrap the sandwich separately. He look at me with discuss and sighed. I understand that fast food can be stressful. Get your attitude together before you arrive to work. There's no reason to be annoyed because a customer request something. If it cost you anything it would require kindness. read more

Go to the store and buy some fucking water cups. This is my third time eating without a drink. Stop making your customers pay when something goes wrong with your business. Sandwich was delicious as always. Back to edit review: Thank you Jersey Mikes. Now when I go in I'm always given a water cup or a regular one if they are out no matter the location. That tells me a lot about your company. I think you must of gone to buy water cups cause they were different. I think you guys are really great. Don't ever get rid of your wheat bread and you got a customer for life. Best sandwiches. read more

Plain, overpriced and tasteless. Jersey Mikes doesn't reflect New Jersey's quality. It lacks everything East coast

Whoever is running the Jersey mikes needs to step it up and work on the order process here. Orders are taking 15-30 min and that is ridiculous for a cold sandwich. Makes me never wanna order from this location. Hire more people or faster workers. Disappointed read more

Every time I go to this location, there are problems. From waiting over an hour for a pickup order that should have been ready in 15min as I was told to the inability to refund me for items they did not have. I am done. Making a sandwich at home or buying one at the MANY Santa Monica restaurants will be much better than the aggravation I get from Jersey Mikes. Bummer because I love their subs. read more

Clean! Fast efficient service! Once the order was placed, the staff made the sandwich quickly. It tasted great and saved the leftovers for the next day and the following day it tasted even better!!! read more

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What's the point of mobile ordering if I still have to wait an extra 20 minutes after the hour that was quoted on the app? They were so backed up on mobile orders that people were getting parking tickets for expired meters. Still taking counter orders when mobiles are so backed up is unacceptable. 14 backed up mobile orders is ridiculous. read more

YES YES YES YES YES YES YES YES YES. I order twice a week for a reason!!! If you want a hoagie, this is your place. My favorites are the Mike's Chicken Philly, Turkey and Provolone and the tuna. Don't be fooled by the big chain concept - jersey mikes delivers a sub above! read more

Jersey Mike's Subs - #10 Tuna Fish - Sandwiches Near Me - Santa Monica, California

Ordered my sandwich at 10:27 and didn't come to pick it up until 11:00 and it still wasn't ready! I only have 30 minutes for lunch, and I had to wait an extra 20 for the damn food. This is absolutely ridiculous! People are walking in and leaving with their food before me, and I had ordered over an hour before just to avoid this, it always happens and these employees take their time and don't even acknowledge the mistake! Total BS! read more

Never been. Always have gone to Bay Cities. But after a bad experience there, tried Jersey Mike's and it wasn't as bad as I thought it would be. In these tough economic times, I found it a great value compared to what I'm used to spending at Bay Cities. read more

All the guys in here are really nice. The girl in here need an attitude check. I went in here tonight and she was so rude. Maybe someone needs to talk to her about how to talk to customers. My sandwich was so messy when I finally took it home to eat. read more

Obviously jersey mikes is always delicious and this time didn't disappoint. The employees were friendly and chatty (which we liked haha) and made our food quickly and generously. My only negative for this location is that it's not a great place to sit and eat your sandwich. There are a fair amount of tables and chairs inside but the place is super echoey and you feel like you have to keep your voice down or everybody in the whole joint will hear you. I think throwing some random art on the walls or plants would really help! read more

Don't waste your money here- just go to subway. $70 for two regular sizes and one giant is insane. Plus it gave my family horrible nausea and diarrhea so obviously not as fresh as they say it is. Better yet go to firehouse subs- truly on top of the sub game. read more

I have frequented this location at least 20 or more times since opening and currently have 222 points. What kills me is when a sandwich maker cops an attitude because he hates his job! I ordered a Regular #6 and a cookie, a fairly straight forward request. For whatever reason these people don't seem to hear you when speaking to the point I have to scream so I have his attention. Mike's way by the way does not include that spicy spread or pepper either. And when you cop an attitude, I don't tip and if Jersey Mike's paid more than a minimal wage they wouldn't be asking customers to subsidize the pay of these fools who work there! I'm just tired of the bullshit service and being ripped off. I can get a sandwich anywhere. I choose to go the Jersey Mike's! read more

Workers are very nice and CS friendly. Even when I ordered from door dash the food was well packaged and prepared . I'd definitely visit again. read more

Hadn't been to a Jersey Mike's in several years. When we decided to go to the popular sandwich spot I was excited to see how one of their subs would taste. For a major American chain, the food does laps around fellow competitors, but I still can't help but feeling a bit unsettled afterwards. First thing you should know is that if you step food in any Jersey Mike's during the lunch rush, prepare for madness. It's incredibly busy during peak hours so expect a wait, but their workforce is diligent and efficient enough to get your order out as fast as possible. I went with a Giant sized Italian sandwich cause I figured, might as well get the full Jersey Mike's experience. The meats tasted fine as I enjoyed every bite. I think the Italian is probably the best sub they offer. I wouldn't trust the roast beef or other meats, jus for quality reasons. Will I be returning to Jersey Mike's soon? Probably not, but that's not because I didn't like it. A solid sub for sure that will certainly satisfy your lunch craving. But I think if I'm going to spend $16 on a sandwich, I can probably do it elsewhere. read more

Jersey Mike's Subs - ##13 The Original Italian - Sandwiches Near Me - Santa Monica, California

These stores are always tip notch. Great customer service and great sandwich. Just ordered to go for a group lunch and staff was very helpful and walked my good to my car. Always been a great experience for me and will continue to support read more

This location makes me sad, other Jersey Mike's are way better. Skip this one and head down the road to any other. Please look at the pictures that I have posted of my salami provolone sandwich and I'll let you judge for yourself. Hey Mike! Where's the meat!? $14 dollars for the sandwich that is pictured. You know what they call a sandwich that looks like that in New Jersey? "Disrespect" read more

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I've been a customer of Jersey Mike's for many years And I love their product however unfortunately today I was embarrassed in front of multiple people for no reason whatsoever. Despite a sign on the door stating face coverings optional if you're fully vaccinated I was called out in front of a group of strangers today and shamed for not wearing a mask. when I informed the employee that there was a sign on the door stating I didn't have to wear one if I was vaccinated the employee shook his head and said the sign is wrong. This has gone far enough! I WILL NOT BE SHAMED WHILE TRYING TO ORDER MY DINNER! I no longer support you as a business. You've los a customer forever read more

Rick and all the other employees working there were super friendly and accommodating. They were so helpful throughout my visit and explained everything throughly. The restaurant was very clean. There is no parking but my husband parked in the ally while I picked up the meals. I got my kids the jersey mikes sub and they devoured it. The meat gets cut fresh so it wasn't hard and it was thin. Very delicious. My husband and I got the giant kahuna but in a salad form and that too was very delicious. I hadn't stopped by JM for a while but now I will make regular visits. read more

I'm just hopping on here to give a shout out to one of the employees. They were all great but Taryn was great when dealing with a rude customer with a huge custom order of 8-9 sandwiches. She was cool under pressure and ran a tight ship. Was very accommodating and polite to me as well. Just want to give credit where it's due. Great team at this location read more

I ask twice for the ETA of my order they said in a rude tone "5 minutes " don't know if there is a manager or someone that wants the costumers happy and I His place to be clean... please teach this kids manners and a bit of costumer service.... read more

Jersey Mike's Subs - Seriously?! Not busy !! Bad service the got 4 people and just one making orders plus dirty - Sandwiches Near Me - Santa Monica, California

Weakest subs in town. Completely skimped on the meat. I ordered two sandwiches and they are 90% bread.

Ordered a 44 and this is how it came out when I opened it. I get this every week on Sundays from different stores and have never gotten my food like this. To bad I drove home. Had to cook lunch after paying 12 bucks. read more

Jersey Mike's Subs - Sandwiches Near Me - Santa Monica, California

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They were so busy with people coming and going. Although chaotic inside, what was awesome was the following: 1. The sandwiches were made perfectly and not thrown together. 2. They maintained the counter, constantly cleaning as they made each sandwich. 3. They remained positive and engaged each customer. This store is a well oiled machine; great job! read more

I went to Jersey Mike's today and was extremely annoyed by how long I waited just to get a sub. Not gonna lie, I wanted to complain...but!...I thought about it and just have to say the staff there was extraordinary! There was the lunchtime rush, on top of mobile/catering orders, and not one employee was rude or did a half ass job. They were working well as a team and executed everyone's order as fast as they could without question. Great work and a big thank you to the employees!! read more

I usually come here at lunch, and boy is the line long! But I guess that's to be expected since the sandwiches are pretty good. Staff are friendly so no complaints there, but not too happy that they took away the local discount (for people who work around the area) because due to lack of dining options within walking distance of work, I actually come here quite often. It could get pricey! Other than that, the dining area is kinda limited but perhaps it's less crowded at non-peak hours? Not sure about parking options since I usually walk here, but it's a great option for a quick lunch. They also do catering as we've done that for work before. All in all, this is an average Jersey Mike's but I wish they would have a better loyalty program or at least re-implement discounts for local customers who come on an almost daily basis. Still don't understand why they took that away! read more

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I am beyond excited that Jersey Mike's has finally made their way to Santa Monica. I have been to this location a few times now and while the staff is still new, I am overall impressed with it. Yes, the parking sucks as the spots are small and very limited, so the best is to try to snag something on the street and donate a quarter to the People's Republic of Santa Monica. As far as the inside, the place while small is clean and the staff is no doubt excited to greet you and make you a sub. If you are a fan of JM's then you will have no problem with this new facility. read more

Jersey Mike's Subs - Sandwiches Near Me - Santa Monica, California

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Teens running this place who don't care how they're preparing your food. And when you're paying these prices, that's not cool. First time I've ever had a bad Philly cheesesteak . The meat was overcooked cuz the dude wasn't paying attention and was gossiping in the back and then the cheese was thrown on top at the end so of course it wasn't melted on the meat. Never come here again. read more

Ugh. Ordered pickup and waited 20min for my sub to be prepared. Worst of all, bacon was missing from my order. Avoid this location at all cost, or it will cost you. read more

One of best spots to get a sandwich the service is great and the staff are really nice but I wish this place opens like around 7 so I can get me something for lunch for school read more

What can I say... It's a Jersey mike's (Lovely location in Santa Monica, nice environment, very nice sandwich) This store is very busy but The service was fast and friendly.Ferzana was friendly,she was extremely personable and attentive, incredibly helpful and welcoming.The staff has been expertly trained and it shows.I would definitely eat here again. Highly recommended. read more

Slowest location in whole Santa Monica/West LA area! It took 30minutes to prepare regular sandwich! When I came inside it was 4 people waiting including me and 3 workers at the counter side, those 3 workers were so slow and were prioritizing online orders despite that customers were in the store and were waiting at least 10-15 minutes! Good quality sandwiches but with this kind of service I wouldn't go there! read more

Great food but terrible service. Ignored the mobile order people for 30 minutes. At that point, I should have just got in line and could have ordered multiple times way before I even got my mobile order. Never coming to this mike's again. read more