I have been continuously going here for 3 months. 1/3 times I go (online order), my order is wrong. Almost every time, my food is never ready on time. read more

Typically I do not think of Jersey Mikes as a spot to go for a Philly cheese steak but perhaps I was wrong? Fast friendly service in a clean restaurant. After perusing the menu was talked into trying the Philly by the wife and was pleasantly surprised. The JM Philly was loaded tender steak with peppers, onions and white American cheese. The bread was fresh baked tasted great. Tip: 10% discount available for Military/Veteran. read more

The right sandwich goes a long way. I took a look back at some of my most negative reviews, where this location sat at the bottom. I'm glad to say that if you find your right sandwich, this location offers generous portions and quick service. read more

I've always been a fan of Jersey Mike's but I'll never going back to the Eastgate Marketplace store in South Riding again. Luckily, they just opened a Wawa down the street. There were five people working and the store was almost empty.  No one was in line, so I stepped up and placed my order with Reed, who seemed to be the one in charge.  Instead of seeing to my order, Reed chatted with the other workers on duty and cleaned the grill before he got around to preparing my order.  The other workers either stood by doing nothing or attended to other duties while I waited.  While Reed was getting around to my order another customer stepped up to the counter to place an order and none of the five workers on duty acknowledged him while he stood there for at least five minutes with every worker in the store ignoring him.  The poor guy finally gave up and walked out, but as he left, he let the workers know that he was disappointed that no one even said hello, let alone sold him a sandwich.  He left without anyone even saying anything to him even after he complained! I didn't say anything, but as I waited for Reed to finish my order the workers started talking among themselves about how out of line the 'old guy' was for calling them out for their poor service.  There were other customers in the store eating who heard them talking disrespectfully about the customer as well.  As I was paying for my order I finally spoke up and told the workers that they were in the wrong and had messed up.  This seemed to upset them, but I figured it was a learning moment.  I paid for my sandwich and was walking toward the door when I heard one of the workers call out, "JACKASS!" either referring to me or the customer.  I turned around and walked back and confronted him and demanded his name (Aiden) and of course he backed right down. He had green hair. To be fair, as I was walking out after confronting Aiden, Reed did try to apologize but it was too little too late.  I realize good help is hard to find, but they have a serious problem with their staff.  The crew on duty tonight needs to be retrained or let go, especially green haired Aiden (if that is his real name). read more

Thank you to Jordan for excellent customer service! Your hospitality and kindness is appreciate! The team today was on point!!! Shout out to Tanya, Daniel, Reid, and Andrew. read more

Ok but not great clean fair staff not a little big smiles Pricing can get high living off the franchise name?

This is the worst place ever to go and get waited on in store or online finally got food with online pick up 45 minutes after promised time bunch of clowns at this place behind the counter and no management either keep saying will not go back but that is the last straw hard to say if it will ever get any better read more

I usually enjoy Jersey Mikes Subs; however, I'm sad to say that I was extremely disappointed in my most recent visit. I ordered a Club Supreme and this is what I was given. There is only meat and cheese and the whole sub is the thickness of a regular sandwich made with sliced bread. I don't know what went wrong but for the price of the sandwich I expect better. I would recommend an improvement on quality control and I'm very saddened by this situation. read more

Jersey Mike's Subs - #9 Club Supreme - Fast Food Near Me - South Riding, Virginia

I love this place! It's a nice little restaurant to hang out and eat tasty sandwiches. There is music in the background and the guy making our food said, "I got you" every time we ask for something. He was so nice! :) read more

In the days since COVID I usually feel more like a nuisance than a valued customer at most businesses. My experience at Jersey Mikes was the opposite of this. The staff were great and food was fresh and delicious. Everyone was kind and positive, and it felt genuine -like they were actually happy to be at work and for me to order a tiny kids meal. I'm not a big sandwich person, but I'll definitely be back read more

The food was amazing the customer service was the best workers nice.clean tables and food was hot

I really enjoy this location. I put in my order ahead of time using my shore account and my husband picks up our order. I have never had a incorrect order from this location. The last time we ordered, it was for lunch. We split a large sub and doubled up on meat and cheese. The sandwiches was exactly what we ordered when it got home! I would recommend this location! read more

Sloooow for mobile orders. Don't order mobile. Save yourself the hassle. If you're going to buy from here then go in person.

This location is very consistent....in getting very clear orders wrong and messing up subs. More often than not my order is wrong. Unfortunately it's the only Jersey Mikes that delivers in South Riding. read more

First time here. Service was a tad slow as most of the folks behind the counter seemed newer. Not to mention customer in front of me was holding up the line a bit confusing the staff. HOWEVER...overall it seemed nice and the staff were friendly enough, although nobody smiled and seemed to be all about just getting the food done. Took my order to go. This place probably doesn't deserve all the negative reviews. It was a good enough experience. I'd come back. read more

I've always had a great experience here. The food is fresh and hot subs made to order. The last time I went I did notice the lettuce to look a little odd but it's prob just normal for it to start browning cuz it tasted fine and had a good crunch still. read more

Jersey Mike's Subs - Big kahuna chicken - Fast Food Near Me - South Riding, Virginia

Don't expect to get an online order at the time promised. This is the third time we ordered online and went at promised time and had to wait an extra 20-30 minutes before our order was ready. We didn't get any hot subs, just a turkey and provolone and an Italian. Then after the long wait, we get home only to find that after customizing my sub on the app, nothing I asked for was added. I think this particular Jersey Mike's needs to work on reading the orders and adjust the app to better pick up time estimates because that store can not keep up with the amount of business they get and get sloppy and miss things trying to rush. read more

I order carry out at least once a week for the last 6 months. I get 2 mini Italian subs they don't combine the cold cuts they are sliced individually, and way too much! It's a 3 step process and and everyone knows what they are doing! Server is efficient and I may be there less than 10 minutes. I always leave at least $ 5 tip and it's still under $20 read more

I came in and used a free sub coupon for my birthday and i always eat here, 2-3 times a week. i ordered a plain 17 with no onions or peppers. plain steak and cheese. it came out all soggy and the meat was so thinly sliced it was like taco beef consistency. i went back inside and asked why it looked like that and the gentleman said with a smirk, "we just got this new beef in" You think your customers are stupid but what you do not know is i have friends who worked with Jersey Mike's for about 3 years and i'm very familiar with the restaurants and i know for a fact you all didn't get a new beef or steak in. that's just a bunch of bullshit. y'all fucked up cause y'all messing with me and i even tipped y'all 10 bucks but obviously you don't deserve shit. just a bunch of college kids stuck in the loop read more

Jersey Mike's Subs - thin thin thin sliced beef. last time i checked there was the 4 chops method so it's thick slices of steak. not taco meat. - Fast Food Near Me - South Riding, Virginia

I have eaten at several Jersey Mike's restaurants and the south riding store has got to be the worst. The bread was stale the bacon was old and the service sucked. Please get some better employees at that location. I was the only person in the store at the time and i had to wait for 8 minutes before they asked for my order. This is the first time i have ever written a yelp that should say something. Typically I have always had a great sub from this chain but the last few times at this location has been disappointing. Please look into it. Thanks read more

First, let me say that I am a fan of Jersey Mike's and always enjoy the food. My review is of this particular location and a consistent problem I think they have with processes and training. We eat here regularly and 90% of the time, we order in-store and wait. Service is generally quick and friendly. That said, there have been a few times where we placed an order through the app thinking that it might be easier or faster. However, what I have found every time is that I'll arrive at the time given in the app, typically 15-20 minutes after the order is placed and they haven't even started the order yet. I end up waiting, like I did today, an extra 15 minutes or so beyond the time they say it will be ready. I watched countless customers come into the store, place their order, and receive their (hot) sandwiches before my order from 20 minutes earlier, was even started. The guy on the grill appeared to be making only one (1) sandwich at a time instead of working 3 or 4 orders at once. Then, after waiting the 35 minutes for the grill sandwich, only THEN, did they start the cold sandwich in my order? Another 10 minutes added to my wait time. BIG FAIL. I do not advise ordering through the app from this location. This very thing has happened every time we've ordered ahead. Just go to the store and wait. It will take 1/3 of the time. read more

GROSS MOLDED SODA machine. Went to get ice and seen black mold, black sludge around the spout where the ice comes out. Just sickening. People can get sick from that. Soooo if that is moldy, imagine inside the machine. Lost my business at this location. read more

My husband and I love JM's however lately they have gone down hill. Our last visit I ordered a #14, vegetarian which is supposed to have swiss and provelone. I asked for double provelone instead and I got 3 slices of cheese on my entire sandwhich! These sandwhichs are very good and very pricey which we do not mind except for when they skimp on ingredients or forget them all together. On Saturday we ordered wrap sandwhiches which we never have before. My husband got the new Chicken club wrap and they forgot the bacon! How do you forget bacon on your NEW sandwhich and on a CLUB? I ordered the Baja chicken wrap. It states "grilled sliced chicken breast" well it was HUGE chunks of chicken in a sea, literally swimming, in salsa. It was such a gross mess I could NOT eat it! I will never order that again and quite frankly am very upset and not sure we will go back for awhile. Pay better attention to your customers order please read more

Jersey Mike's Subs - Baja chicken sandwhich that says sliced chicken yet mine had giant chunks. It was so gross could NOT eat! - Fast Food Near Me - South Riding, Virginia

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With everything going on right now with COVID, I think CLEANLINESS should be top priority for every and any kind of business and especially for one that serves food. I found a big chunk of tuna fish on the bottom of my VEGGIE sub and a nice size onion peel in my kid's sandwich. My kids love a good sub every so often. PLEASE up your cleanliness guidelines at your assembling/work stations. read more

I order for them all the time every time the sandwich comes out the way I want I think it's ridiculous that someone said there was black mold on the soda machine I think they would've actually been shut down if that actually happened.You just got all the Karen's who get a stroke if somethings not as perfect as the picture. read more

I ordered a club sub sandwich & that is my usual order. Today they forgot the bacon in the sandwich. This is the 2nd time this specific store has forgotten the bacon. Do you guys pay attention to the orders or no? read more

Jersey Mike's Subs - Fast Food Near Me - South Riding, Virginia

Very rude and under staffed. The worst Jersey Mike's I've been too. Also gave me a fake number for the district manager.

I picked up two giant cheese steaks and they were both really skimpy. Usually I can fill up on half of one but these were quite disappointing. read more

Jersey Mike's Subs - Fast Food Near Me - South Riding, Virginia

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Friday 8:45 PM called placed an order on line i live 6 minutes away, arrived at 8:51 lights were out, doors locked. I knocked on the door 5 times 3 people behind the counter screaming to me that they are closed, completely ignoring me would not even come to the door he new I was on my way but keep in mind I paid for 2 subs. It is now 9:29 PM still completely ignoring the fact that I actually am leaning against the door. I manage 3 UPS STORES if ever one of my employees behaved in such a manner they would be fired immediately. With the world in such turmoil and not have a bit of understanding the definition of customer service then at the end of the day you have nothing. I want my money back and I promise you with the involvement I have in this community I will make sure that all of social media will know how I was treated. It is now 9:36 PM and I am leaving, but remember this is just the beginning, if I ever treated my customers like this we would be out of business. Please do not give them one penny of your hard earned money they do not care about the people around them. Susan Edelstein read more

This was my first time trying out Jersey Mike's. I've heard a lot of good things about their subs, and many of my coworkers have recommended them. I ordered the Club Supreme sub online and decided to go with the giant size, because I've heard that they are massive. When I picked up my sub, an employee informed me that he wasn't able to completely fulfill my order. I ordered my sub on wheat bread, but they were out of wheat bread, so they substituted white bread. That's fine, not a problem for me. Unfortunately my giant sub was quite a bit on the small side. I'm pretty upset that their giant sub, which costed me close to $14, was shorter than a Subway footlong. I'd hate to see what their regular size subs look like. The sub tasted mediocre. The bacon was pretty good on the sub, but didn't justify the price. I will be attaching a photo of my sub. Really disapointed with Jersey Mike's. I don't see myself coming back when I can get subs from their competitors for much cheaper and much bigger. 2 thumbs down. read more

Jersey Mike's Subs - I can't believe this is considered a 'giant' sub. My phone is almost bigger than the sub. Paid close to $14. Receipt on phone - Fast Food Near Me - South Riding, Virginia

Good hot sub, sometimes they even run deals. I wish it was a little cheaper. Overall 4.5 stars

Ordered twice within a 7 day period. After the first order, one of my family members got food poisoning. I remained reasonably okay and I thought it wasn't the sandwich. My family member felt adamant that it was the sandwich. The second order, only I consumed the sandwich in my family. I got sick with a upset stomach and nausea. The evidence and observation with two food poisoning incidents, while circumstantial, is enough for me to decide that I am never eating here again! read more

I love Jersey Mikes and it's usually at the top of my choices of places to eat. However, this past Sunday, we went in to get subs and the person who was making my sandwich went to the back between the person in front of me and making my sandwich and came back with a mouth FULL of food and still chewing. He was wearing the same gloves and chewing over my food he was prepping with toppings and talking with his mouth full. At the very least, he could have finished his food before coming back to the front line. At the very best, he could have taken a break and changed his gloves when he returned after washing his hands. read more

Came here and got a sandwich. When I come home about to eat they made me the wrong sandwich. Had to go right back (meaning drive alllll the way back) to get the correct sandwich. They didn't even seem apologetic. Where is the customer at??? If you messed up someone's sub- act like you care. Offer a gift card or a 2nd sandwich. Something !!!! The manager needs to train their employees in better customer service especially when someone comes all the way home and realize they were given the wrong sub. Ugh read more

We come here often and love their sandwiches and the people who work here are nice, especially the managers. The last time I went here I really appreciated the fact that I tried ordering two regular subs that were the same and the guy behind the counter suggested that I just order one giant one to save me money. Thank you. read more

Jersey Mike's is one of my favorite legacy sub shops. However, this particular location has the worst service. I believe the high school students that work at this location have never been trained. While attempting to order food a few days ago in the restaurant, I watched 4 employees some how squeeze onto a grill for hot food; another was taking orders over the phone; and, the last individual was taking more orders for the grill. I simply wanted turkey sandwiches. No one was making cold sandwiches. After watching people walk back and forth, I asked someone to make a sandwich for me. I was told by the young woman taking orders that she was not cleared to cut meat. After 10 minutes of waiting for someone to start my sandwich, I left the establishment in disgust. There were at least eight people behind me who were just as bewildered watching the students attempt to run the restaurant. read more

The food was good, but I paid $12.57 for a regular sized #8. I believe the price of this sub is at most $9. I had no drink or sides. Tax is not $3.57. read more

I've been in this Jersey Mike's a few times since they opened in South Riding for a quick lunch. Every time, the employees have been courteous and friendly and the place has been clean. As another reviewer stated, they support community programs. Last time I was in they were donating a portion of their profits to the Sprout Therapeutic Riding and Education Center which provides equine assisted activities and therapies for disabled children and vets. For that alone, I'll give them a 4th star! My husband and I split one of their large subs and neither of us could finish. Their sandwiches are huge and full of meat, cheese and whatever other toppings you crave. Everything tasted fresh. I love their chipotle steak and cheese. It's not often that I am happy with fast food, but this place prepares everything to order on a grill. Sandwiches are not nuked or toasted as in other chains. I'm a fan and when I have a craving for a quick steak and cheese, I will return. read more

So, I fly out of this concourse pretty regularly. I'll say Jersey Mike's is a good option, but not if you are in a hurry. The sandwiches were good, as usual, but the service was slow as molassis. Out of turkey at 4:30 PM? OK? But the fact that the girl on the grill could only make one sandwich at a time was pretty rediculous. It took the girl making the cold sandwiches forever too? I don't know how you move that slow. I had a delay so it wasn't me that was bothered, but watching the other folks there squirm and look at their watches. It was 100% evident the employees wanted to be anywhere else other than work. read more

Came in on Sunday at 530 this place is gross. Everything was dirty, table tops, dirty napkin holder. Gross it makes you wonder what else is dirty in the back. read more

Jersey Mike's Subs - Fast Food Near Me - South Riding, Virginia

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