The owner of this particular location reached out to me and explained the supplier issues that sometimes arise with the gluten-free bread, as well as offered to rectify the situation. It's really awesome that he took the time to do this and definitely shows that he cares about his store and his customers!! Awesome...can't wait to go back :D read more

This location likes to only offer half of the subs when they feel like it. On top of the the parking lot is packed and this store is dirty.

This is my favorite sandwich shop in The Valley. Staff and personnel are the best I have ever seen. Definitely recommend coming here.

Chase Chase Chase best service I've ever had in the food industry. He took us in late and did everything to make us feel welcome. Definitely one of a kind experience whoever runs their corporate needs to promote him asap!!!! read more

The sandwiches here are amazing- super fresh! The people behind the counter are really friendly and helpful! My favorites are the hot pastrami and the turkey, provolone and veggies on whole wheat- "Mikes Way"! read more

This place just opened, there use to be a dentist office here. I cam here on the suggestion of my brother, I had never been to Jersey Mikes before. The place is clean and is a bit small, there are about 5 tables so not much seating. Overall great atmosphere, still prefer Quiznos! read more

Great sandwiches!! The workers are a little rude, they need to work on that. But they're fast. They have a little parking lot so is perfect if you're in a hurry! Not to good to eat in tho read more

Thanks to David and Kathleen at this location for the awesome sandwiches ! They always greet me with a warm welcome. I come here a few times a week and they never disappoint!! Love Jersey Mike's ‍ read more

First time coming to this location. There were 4 employees working today and they were all so kind. The girl with the long straight hair offered to help me but I wasn't ready. There was an older male who then helped me, I think he was the manager, and then another girl helped me. There's a guy who has a beard who also helped. In short, they're all just so helpful and always smiling. I had a poor experience at another Jersey Mike's location recently but coming to this location, completely changed my view. Whenever I want Jersey Mike's, I will DEFINITELY be coming to this location. read more

Dean, Raymond, Emely as soon as I walked in they approached like I was there family member. The owners of this place should be very proud of the night staff they have I will always come to this location from now on. Thank you guys so much for the great service read more

Staff was friendly and greeted us with a smile and our food was delicious! Place was clean and not busy when we went in, so that's a plus

Whoever the gentleman was that made my sandwich today at 6:30 made the best Jersey mike tuna I've ever had, the other employee was very nice also. 5-star service and sub! Love it! read more

The other day I got a chicken philly bacon ranch and my god was it the best sub I've had in a while. The meat was tender and juicy the onions were grilled to perfection as well. I used to get jewelry mikes after my football games and I haven't had it since then until the other day. I was quickly reminded as to why I loved jersey mikes so much. Also the service was superb. The employees were friendly and made the experience even better than the food lol. This is a great place to come grab a quick lunch or something to end the day with after a long day at work. Oh yeah, make sure you get it MIKES WAY !!!!! read more

This is my favorite store to go to. The girl that slices for me is always so nice and always smiling. She's always helping customers and she was training a new employee while doing both. Loved my sandwich too! Great experience always. read more

Horrible customer service! Both employees were watching a baseball game. I was barely acknowledged. I placed my order and the employee continued having a conversation with the other employee about the game and watching the game. He never took eyes from the screen. I had to interrupt him in order to complete my order. The counter was dirty and there were many pieces of bread scattered. read more

I love this jersey mikes, not only cuz of its fresh food but for their friendly staff. I'd recommend coming here to n e one who's looking for a great sub and great smiling faces. Shout out to Dean he's cool aswell read more

The best place to come and have a sandwich. Employees here are down to earth and genuine. Most of all the sandwiches that they make are work of art. Jack k read more

There sandwiches are amazing and always filled with great taste in every bite!! Thank you so much to Andrea for making my sandwich and such a funny conversation to, you really made my day!! read more

From day one everyone who works at this location have been nothing but nice to me. Since they opened I've gone 15 times or so. My reason for going back is they have VERY good quality ingredients, whether it's the ripe tomatoes, the fresh backed bread, or the meat and cheese they slice right infront of you. If you're tired of Subways sub pair ingredients give Jersey a shot. You'll absolutely taste the difference. read more

The service and food were spectacular. Would definitely recommend this location to all of my family and friends.

great and fast service! get the #9 its the best! one near my house closed down but glad i found this place its much better! read more

Not happy. Not happy at ALL. As someone who has been a huge supporter of Jersey Mike's and their food I will say this location is crossed off my list. If I say one location has done things a different way because I can't eat cheese and the employees response is to "report them and get them in trouble by fixing that cause they do it wrong" is NOT OK. That's not why I said can you do x for me. I'm not a rat and I won't say the store that I always go to but to immediately act like ooooh I'm going to report them to the district manager. Insane. Shame on you all. You know who I'm talking about. I love my location and I happen to come by this one only because I was driving near it. I will never give this store a dollar and would rather go to my usual. You could have just said we can't do x,y and z. Don't sit there and be all well I'm gonna fix them! Evil. Lame. Stupid. What happened to common decency amongst fellow employees. Gross. read more

Every time I come here the food is delicious and consistent. Friendly staff and management. I look forward to coming back

Really good quality turkey and the young gal Gabby did an excellent job with my sub! Might be a small little place but truly a hidden gem!

amazing service this is by far the best jersey mikes store liz the manager is the best will forever go here read more

This rating is about this particular Jersey Mike's catering. I called two days in a row last minute to get several of the catering boxes. The crew was on point. They finished under the time they said. They did it exactly the way I ordered. They were all very polite and accommodating. Props to you all. read more

This is the most poorly run Jersey Mike's I've ever been too. The person at the counter made me wait 15 minutes before taking my order, then made 4 people's orders before mine, overcharged me for a sandwich and then got the order wrong. Very unprofessional and she didn't even apologize after overcharging me. I even initially told her to relax and it was ok that she was backed up until she completely messed up my order. Worst experience here ever. read more

I love Jersey Mike's! I went in and ordered four sandwiches and they were delicious. The staff are incredibly friendly and the store is clean. read more

My second time here in two weeks. In the Valley where everyone is seemingly rude, everyone at this Jersey Mike's location is very friendly. Fast service with the quality of Jersey Mike's. I'll be back when I am in the area. read more

Horrible customer service !! I am first timer at mikes and I was yelled at for not responding at my WRONG order!!! Elizabeth was horrible and my first experience at a jersey mikes was bad. Do not come here!!!! read more

Customer service here is lacking. Tattooed manager is the only reason why I am giving this place 2 stars. She seems to want this place to do better. Your only as good as your team. read more

Love the personal attention, and beautiful attitude, everyone has in this place, they make a mistaken but they were so quit to fix it and that make me feel they care. Specially the lady with tattoo oh her arm, she was Terrific. read more

Everytime I have gone here it's been the worst service I've experienced almost anywhere. From inappropriate conversations between coworkers to being treated absolutely rude. The last and final straw came when I ordered from one location and had their app route to the order to a different location when I asked how this happened I was told it was my fault and they couldn't help me. Will never eat here or any of their locations ever again. Already put a stop on the transaction so they won't get the money from their screwed up transaction. Calling corporate as soon as they open. Absurd read more

1st timer at Jersey Mike's and probably my last. I will not be returning to this store. I had to ask for my change back to start with. I wait outside while they make the subs, my boyfriend then goes inside to see how our order is going. They say that they'll bring our subs out they don't. He goes in again, They haven't even started our order but have finished 4 people behind us. They tell us our subs will be ready soon. We wait some more, my boyfriend then goes in again and the cashier asked how he would like his sub, as if we hadn't been waiting already. They scrambled to make our subs. The meatball marinara was terrible not only was the bread soggy, I'm certain that they MICROWAVED the bread it had a chewy texture that you can only get by microwaving bread. The guy lied saying the sandwich was hot, it was warm at best! Probably the worst sub I've ever had. Terrible service Terrible food Terrible all around. Don't go here read more

I am a big fan of Jersey Mike's. Went to this location on 7/23/17 and had an incredibly helpful staff. Helpful, but misinformed. I am allergic to wheat and when I told that to their employees, they suggested I try the spinach wrap as it is gluten free. I was hesitant because I know most spinach wraps are in fact full of wheat. They reiterated that these ones were gluten free. I thought maybe they use a special brand that is. I trusted, and 2 hours later I paid the price. My allergy took over and I was in misery for several hours with a horrible reaction to the wheat. I don't blame them, this is my own issue..however I feel like this staff as well as every staff should know that they are not gluten free. I'm glad I"m not suffering from Celiac disease or the reaction could have been much worse. read more

The young teenager that was cooking was also touching the money. I wouldn't recommend going to this location. First and last time. Didn't mind to wash his hands or even change gloves acted like everything was ok. Walked out before he even made my order. read more

Bad customer service by employees that chit chat with each other while ignoring waiting custmers and hold their phones behind the counter - wouldn't the Health Department like that! The place is newly opened and the employees appear to have never had a job before as they dont know how to greet customers or ask personal preferences for subs. Will NEVER go back to Sherman Wy/Van Nuys and will stick with other Jersey Mike locations. read more

I've given this location more than a handful of times and I kept giving g them chances. But I'm sorry to say this is my last time coming to this location. This Jersey Mike's service was so bad. They always charge to dine in even though I say to go. They rush me along and because they do they, they mess up on my order... First time the guy kept messing up my order even though I repeated it more than once.. this time I said Mike's way but dry, employee got confused because they were trying to do two sandwiches at once... I get they want to be efficient, but it's actually the opposite because they keep messing up. maybe cause it's a new location but I've had enough. If your a Jersey Mike's fan, stay away. They will only mess up your order. Been there a handful of time and there was always something wrong. Such as the manager over charging me for a regular when it was a mini, and taxed me for dine in when I said to go. If I wasn't a regular jersey Mike's customer I would have been easily overcharged without noticing.. THEY WILL TRY TO OVERCHARGE YOU, ALWAYS CHECK THE RECEIPT! read more

I just had the best chicken chipotle sandwich. It was great. Couple that with excellent customer service you can't go run!

My first time trying jersey mikes was at this location and boy do I gotta say this place is amazing! I was helped by a nice girl named Elizabeth who was very knowledgeable on the different kinds of sandwiches and recommended the number 9 mikes way, which was an excellent choice. Overall I have to say this is a very nice, clean restaurant with an incredible staff, I would definitely recommend coming here to anyone read more