Sent a lengthy msg. to Jersey Mike's corporate headquarters who responded that they would be sharing this review with the franchise owner. This was a month ago and I've not received a response from the franchise owner. So thought I'd share it here. "I ordered a roast beef and provolone with swiss sandwich for take out. Specified mayo both sides. What I received was a sandwich saturated with 3+ tblsp of mayo on each side. Had to scrape off all toppings to be able to take only a few bites. Tossed it. Perhaps a misunderstanding or training issue. NTL, I didn't receive what I expected or could eat. This West Salem store has always been a hit or miss place, but I continue to visit for the convenience, hoping for a hit. Can't justify another visit." read more

I always have a great customer experience and meal here. They move pretty quickly and usually have quite the lunch rush. I've never had an issue with my sandwich and I've never encountered an unfriendly employee. Will continue to frequent this location as long as I live in Salem. It can be a bit loud if you sit down but only because it's usually full of people eating inside. There's also a handful of tables outside with umbrellas read more

Not a lot of smiles; however they were very busy. Sandwich was very good and made perfectly. Couldnt find a clean table. So i used a few napkins to clean it myself. We will be back to try this one again. read more

It was my favorite place to go but since they quit serving the pastrami sandwich I longer go. Jersey Mike's PLEASE bring back the pastrami sandwich so I can come back. PLEASE! Y'all had the best sandwich ever but I had to boycott you. Sorry. read more

Here's one thing I find bizarre about Jersey Mike's. They make a good Philly Cheesesteak, not great but good. Actually, graded on a curve, that is, compared to the cheesesteaks you get outside of the 100-mile radius around Philadelphia, Jersey Mike's cheesesteaks would be probably be considered great. In or near Philadelphia, decidedly average. Anyway, so let's just say they make a good traditional cheesesteak. Back to the thing that is very weird about Jersey Mike's and their cheesesteaks. They do not stock ketchup in their stores for their customers to put on their Philly Cheesesteaks. None of the stores do. This despite the fact that 95% of the traditional Philly Cheesesteaks sold in the United States are eaten after they are liberally garnished with ketchup. When I asked the guy behind the counter why they don't have ketchup in their sandwich shop to put on the Philly Cheesesteaks, he looked blankly at me and said, "No one wants ketchup on those sandwiches". I countered with, "Everyone that knows anything about cheesesteaks eats a cheesesteak with ketchup. Have you ever been in Philadelphia?" He replied, "Nope, but it doesn't matter, this is the way we make 'em here." "I have no complaint about the way you make them, but, for God's sake, have some ketchup for people to put on their cheesesteak! Is it so hard to stock the #1 condiment people want on one of your most popular sandwiches? Because, to me, those seem like pretty easy dots to connect." "I mean, why wouldn't you want to do something so easy that makes your customers so happy?" Irritated, he says, "Sir, if you don't like our cheesesteaks the way we prepare them, then you're free to buy one somewhere else." "You're just not getting what I'm saying here. The problem is not the cheesesteak. The problem is the lack of ketchup with which to adorn the cheesesteak." "We're not going to stock ketchup just to make one person happy." (sigh) The conversation I'm describing happened today, but this problem is not recent. My wife and I sometimes order the Philly Cheesesteak to go, sometimes to eat in, and when we eat in the restaurant, we take ketchup with us to put on the cheesesteaks we get. You know, like people would normally eat a cheesesteak, that is, with ketchup. We've been doing this workaround for years. It's a pain, but the sandwich is good, so we put out the extra effort. Sure would be nice if they just had some bottles (or even squeeze packets) of ketchup, though. Millions of people that have had actual Philly Cheesesteaks in or around Philadelphia at some point in their lives would be grateful if they'd just stock some ketchup. ADDENDUM: As you can see from the comment below, the store manager responded (immediately) and he/she says there will be ketchup available for people who order Philly Cheesesteaks. I'm going to take him/her at their word and change my rating to 5 stars. I'm happy about ketchup being available. Happy for me personally and happy for everyone else from the Northeast, people that have been eating cheesesteaks with ketchup for many decades. Frankly, a place that serves cheesesteaks and doesn't have ketchup is like a pancake house that won't give you syrup. So, good on that manager. read more

Really very disappointed. We were in there a few days ago. We have always had great service, staff have been friendly etc. when we went in not a single hello'. Went to Order as usual and two employees were standing with backs to us and whispering between them. One of them looked at us and said can I help you and when I went to respond again he turned and he started whispering with the employee. Finally got our order in and a couple other people came in. They ordered the same as my bf and another employee asked them what ingredients they wanted. We are waiting and then got our drinks and sat down waiting for them to ask him what he wanted on his sandwich. They did not and next thing they brought it to our table. When we got home with our sandwiches we noticed the bread had been cut haphazdly to where The bread was so thick on top and we feel like our sandwich was of poor quality. The atmosphere was really tense and you could hear a pin drop. When we left there were no other customers and still no acknowledgement of thanks for coming in , nothing. I guess we may be looking elsewhere for lunch next time which is really disappointing as we have always loved Jersey Mikes and don't have one in Independence/Monmouth and always go into Salem to shop. Thanks for the lousy experience. read more

The Manager, Tiffany is the best! Her level of dedication goes above and beyond. Every time we come, like once a week - she is there working just as hard as her team. We have been to many Jersey Mike's while traveling but this is the only one we rave about. Tiffany is a huge asset and positive motivator for her team. We love the Edgewater Jersey Mike's in Salem, OR! read more

The sandwhichate like back east great taste and fantastic service I would recommended if u haven't tried it

There wasn't a customer in the store when I walked in. I was greeted quickly and told where to order...where I waited....and waited.... while the four employees did who knows what. The fellow who greeted me finally took my order but then proceeded to clean the meat slicer until it gleamed. (He did a great job with that.) After many minutes he put together my sandwich. It was a terrible sandwich. Little else but lettuce and way over oiled. I won't be returning to a Jersey Mikes. read more

I really don't like ordering from this location, and I especially hate ordering on-line from this location. This is the closest Jersey Mike's and it's about 45 minutes away, so it's a rare occasion that we order sandwiches, and when we order on-line, they always seem to get something in the order wrong! My grandchildren enjoyed their sandwiches, but mine was not right and not edible! And I wasted my birthday reward to boot!!! I don't think I'll be ordering from you guys in the future (especially since you have NEVER offered to make it right) read more

This is the touch of the east coast I always needed. Closest thing I've had out here to a real Philly cheesesteak. Definitely one of my favorite places to grab a sandwich. read more

I've been to this Jersey Mike's more after moving to a different part of town. I've been less than impressed with the service and quality of this location than some of the others around town. Jersey Mike's offers an app whereby you can have your order delivered to your car outside, along with pick up inside and ready-to-go options. Several times here I've arrived and checked in, then waited past the expected "done" time as indicated on the app. From the car, you can see the rack on which they leave orders to be picked up. Every time I've had to wait past the time, I've gone in and had to locate my bag, which was waiting and cooling off (I order hot food here). It's gotten to the point where, upon arrival, I enter and check the rack for my order. If it's there, I take it and leave. If it's not, I return to my car to wait. As I can see the rack from my car, I can see if something new is placed there. Several times now I've had to go back inside and find my order is waiting behind the counter, ignored. It's a minor quibble, as the food is consistent (although sometimes the meat is not well packed in the bread and it will slide out while in the bag). And to the manager's credit, the last time I pointed this out as an issue, the manager called me from what sounded like a car phone to set the issue right. These aren't deal breaking issues and it -is- just a sandwich order, but the lack of attention to detail has been shown to be pretty consistent. It would be nice if this area was addressed better at this location. read more

5 stars for the food 0 stars for messing up 2 of my last 5 orders, causing me to have to drive back so they could fix it. The other day I almost drove off with the wrong chips that were in the bag that was delivered to my car. I can deal with the wrong chips, but not mistakes on my sandwiches. I also had an extremely frustrating experience where I ordered my food online. They did not receive my order. I had the mobile receipt and the money was taken from my account. No big deal really. What was a big deal was that instead of just making my order immediately, they spend 25 minutes trying to figure out what went wrong while I stood there and got angrier by the second. That could have been done at a later time. All they had to do was make it and send me on my way. I Complained to the manager who did absolutely nothing. Take your time. Read the ingredients that are right in front of your face. You can do better. I think. read more

*Semi-Recommended* 12:20pm 12-10-21 I am going to be gracious and give this place a 3 Star Review at this time. This is my very first time ever coming to this place, we are in the process of transitioning from California to Oregon and wanted to try something new and I have to say - *Not Impressed* Order Taker: Chris - No smile when we came to the front. But she was OK, I could tell she was under a lot of stress. It would be great to be able to have the very first face we see to have a welcoming energy. But because of the stress we took the stuff after her hard and it made it difficult to deal with the attitudes from the others. **Training Needed** Sandwich maker: Kyle - Muffled the words if I wanted the 3 sandwiches Mike's Way, since it was muffled and I have never been there I did not understand what he said. So I said we want the works on the sandwiches, when I said the works he gave me an attitude *So Mike's Way!!!* So I said yes. I asked for extra lettuce and extra  Peppercini's *He sighed like it was a hassle to ask for extra toppings* I then asked for mayonnaise on the top and he said with an attitude *they all come with it* When he wrapped 2 of the sandwiches he stuck those in a bag, then when he wrapped mine he just handed it to me assuming I was going to just eat it there. **Training Needed** I watched this man with the lady before us and when she requested for mayonnaise he did not say anything like he was ignoring her. I could tell it made her feel embarrassed about even asking. (We should not be made to feel this way and since we are paying with our hard earned money we deserve to be treated with respect) Register: Calvin - When I was trying to say the type of sandwiches we got, 2 #9 Mini's 1 #6 Regular. Since its my first time there I said 2 regular #9 and he threw an attitude saying *Those are Mini* if he knew what they were he should have just taken care of it instead of expecting me to say what they were. **Training Needed** (Name on Receipt was Tiffany which means Calvin was not using his own drawer. In all my experiences with being a manager, sharing draws is strictly prohibited, so in my personal/professional opinion that is not ok) Supervisor: Tiffany, I want to thank you for taking the time to speak to me when I requested an audience with you, I wanted to bring my experience to your attention, so this matter could be dealt with in a manner of using this as a training for your current and future employees. But what I do not appreciate is the fact that they way you handled this situation was with excuses about being short handed 5 people, and nodding your head with the look of *Omg I cannot handle this right now* I also felt a little rushed in trying to convey my experience to her. Other then that she was great at listening and taking the appropriate action in making me feel like she truly wanted to make my experience as best as she could. So thank you I completely understand how it feels to be short handed. *I worked on New Years Eve by myself at Jack in the box, doing the front and drive through orders, along with making the food on the grill and the food on the fryers. I did not ask for or imply I wanted the refund nor money back for the experience we recieved, but I do thank you for doing it and giving us 3 sandwich vouchers. So because you took action to try your best to fix this experience I am doing a 3 star review and will be willing to definitely come back and see if I get a better experience next time. In all Honesty with a little bit more of the RIGHT training Tiffany would be an exceptional manager. But from what I saw she let the stress of the day and the stress of being short handed overwhelm the most important role of the position she holds. **Standing strong and being the piller of the shift and role model for the employees comes first** when the manager is stressed and allows it to show especially when taking care of customers needs, it effects the team GREATLY. Once Tiffany overcomes this little hurdle I can tell you from my personal al and professional experience that she will be one of the best managers you will ever have. So a lot of encouragement and support is what she needs right now. My biggest desire is for you to use this opportunity to pay attention to on what needs to happen and what type of training is very much needed. *Suggested Training* Customer Service How to leave Personal life at Door Connecting to the customers needs Not correct the customer How to work together as a team Communication Not to make assumptions Bag all sandwiches or ask eating in or taking to go read more

Jersey Mike's Subs - Jersey Mike's Subs - Delis Near Me - West Salem, Oregon

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Pretty disappointed with my first experience at Jersey Mike's. I basically had to remake the sandwich when I got home. They didn't put mayo or mustard or anything on my sandwich, nor did anyone ask me if I wanted them. I mean, I suppose I can understand why you wouldn't just put it on there by default, but why would you NOT ask the customer if they want those things?! I was standing right in front of you... You don't just knowingly hand a man a dry sandwich, that's not right. I paid $16 (twice the cost of the exact same sandwich at their competitors) for a sandwich that I had to essentially finish making for them. If I wanted to make my own sandwich (lesson learned I guess), I would have just gone to the grocery store. I do not think I will be going back. read more

An elevated subway, with ok pricing, W Salem store is usually too busy and or understaffed. Helps quench desire for a sub Sammie while in Salem. read more

Great little sub shop. Perfect location. Everyone drives right by.You can't miss it. The sandwiches are great also. I enjoyed the Philly Special. Really really good. Thank you for a great dinner. read more

Jersey Mike's Subs - Delis Near Me - West Salem, Oregon

Jersey Mike's all I can say they make the best subs around meet us on point topping for fresh and good oil and vinegar salt and pepper one of the best sandwiches the number 13 always get it sorry I don't have pictures but I love this place I haven't met a better place to make sub sandwiches service was good people did great job clean area friendly people read more

I have stopped ordering from this location. My orders are more wrong than right. Plus when I call the store all I get is attitude. I never had this problem with the south salem location. Problem has not been solved. It seems if you order in the afternoon your order maybe correct but if you order in the evening it is always wrong. read more

BEST sandwich's ever. Seriously inlove with this place. Their hot sandwiches like the chipotle cheese stakes are delicious! They are made fresh to order, they cut and cook the meat in front of you. All of the employees have been kind and helpful. This is definitely a go to! This location in particular is amazing, I've tried Jersey mikes all around OregonState mad Washington, none of them are as good as this one! read more

This place can not get orders right at all. Even while in line I have to correct them several times. Reading other reviews from the "General Manager" I think they need to be re-trained or removed. They have no understanding of managing people. Will not order from here again. read more

My family and I have been enjoying our local Jersey Mike's for years. Though I personally don't eat meat, they have an excellent veggie sandwich and you can add some fresh avocado. Unfortunately, they hire immature young adults who think it's funny to add bacon to the veggie sandwich as some sort of joke. They are ignorant to the reasons a person may not eat meat. They are ignorant to how sick a non-meat eater can get if accidentally consuming meat. For my safety, my family will no longer be patronizing this establishment and I wanted to warn any other non-meat eaters to check your food very carefully. read more

I feel compelled to write a review after this amazing customer service from this woman who seems to be the lead on a Saturday here. Her way of making the sandwiches and interacting made me feel right at home! Food was good! I need a cheesesteak as I have been craving it for so long. I got my fix and just think this lady in the black shirt needs some recognition as I will be back because of this! Plus, college football in the screens and a great outdoor patio area- I can see this location as being my go to- Especially with a manager like this woman! Customer service wins the day! read more

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A visit to Jersey Mike's on Edgewater is a MUST any time I'm in the area or when the dinner bell rings! That crew knows how to satisfy my cravings for a Jersey Mike's sub. Usually I go for a cold sub with vinegar and olive oil but every now and then the only way to go is a hot and gooey cheesesteak! They make the best in the West Coast! Hands down! Plus, I will never go wrong spending my money at a business that donates large amounts of profits to local charities! Their kind heart and giving make this a corporation to look up to. They set the Gold Standard! read more

High quality cold refreshing sandwich...I think they are the best of the subs I have had at many many sandwich places around Salem. I love also the sub in a tub option... read more

Come here all the time. Staff never improves. Two of us were the first in line, 5 people formed behind us and after 6 min, we finally got a hello. There were 8 employees working and visible, all bickering when someone gets their 15 min break and no one saying welcome, or hi - it'll be a min- just seems a bit chaotic . Foods good though read more

Let me start by saying that I love love love coming here, and do so often. Great food, friendly staff, and I've never been disappointed. Today, however, I was. The owner stopped by while I was waiting in the store today, and I was appalled by the way she treated her staff. She stopped by to let her granddaughter use the bathroom, and left. When one of the young employees complemented her about her grand daughter, she walked past while making a snide remark. No respect or curtousy whatsoever. Not even a simple 'thanks' or smile. I just thought it was rude, and the employees didn't seem to deserve the bad attitude presented by their boss. I'd love to give this sandwich shop five stars, but the owner doesn't deserve five stars. The employees, however, do. read more

Love the sandwiches not the service lately. Both times one girl is texting. Another girl mixed our order up twice then had attitude The whole time. On The bright side The older lady is great. Just watch your order. If this continues I'll stop going and update this negative review. read more

Came in today and all the employees were very kind and engaging. Great service and amazing food! Will definitely come back for the great people and tasty food! read more

I came here when they first opened and was sorely disappointed in the food. But I was over at goodwill and hungry so decided to give it a second chance. I'm glad I did. They were much better this time. My Philly cheese steak wasn't perfect but it was juicy and it was really good. On this visit, I would put jersey Mikes in my top favorite places for Philly cheese steaks. read more

Jersey Mike's Subs - Delis Near Me - West Salem, Oregon

I sent the mobile order to the wrong location. The manager was really great and she took care of it, even though it was my fault. Great sandwiches too. read more

Stood there for 5 minutes before anyone acknowledged me. Two employees taking their break, totally fine, but come on. Five minutes and not even a "Hello, we'll be right with you." Ridiculous. Then once my order had been taken there was no sense of urgency to get the sandwich made. The guy left my order to answer the phone and take another order. Clearly my order, the person standing in front of them, wasn't the priority. Too bad. My first visit to a Jersey Mikes is probably my last. read more

I wanted to give this 3 stars, my wife wanted 5, so 4 it is. Pros: Fresh sliced meats and cheeses and larger selection than most sandwich shops (cheesesteaks and panini's for example) Pretty quick service for cold subs, others take longer understandably. Cons: Price (many large subs are $13) and chips/drinks add about $3. Not many condiment/veggie options. If you go the most common route of getting it "Mike's Way" then you better love italian seasonings and oil, because they will drown it in that stuff. Lastly the menu is confusing. Each sandwich has a number as if it's a combo, but on the board the numbers make no sense, are all out of order, and if you order by the number, the staff usually doesn't know what you mean. For a higher quality sub that's worth every penny, try Firehouse subs. read more

Hands down, above and beyond THE BEST SUB SANDWICHES I'VE EVER HAD! Subway, Jimmy John's, Quiznos, etc. I've had them all, but none of them can hold up against Jersey Mikes. The wife and kids agree as well! I highly recommend the Philly Cheesesteak, it's to die for! read more

As a previous Jersey Mikes employee, I was craving a sandwich today (9/3 around 3:30PM). While some of the tables were dirty, both employees were working hard, and were energetic and engaging! Both sandwiches were made just the way we asked and the bread was fresh. I would most definitely return to this Jersey Mikes, and would recommend trying it out! To the manager/owner, the employees were fantastic! read more

On 7/15/2018 @ 5pm I picked up my order. When I got there the cashier was on the phone and never got off it. I was lucky she handed me my order that I did online. My philly steak had 2 little pieces of onion on it. The tuna was all wrong to include it being mike's way which I did not order. The other sub I asked for swiss cheese instead of provolone. Didn't happen. It also was done mike's way which I did not order. Need I go on? Maybe if the cashier was off the phone for 30 seconds the order MIGHT have been at least half right. read more

I've been a customer of Jersey Mike's for years and I love the sandwiches, but the employees at this location are sub par. Only 4 people in front of me today and it still took over 10 minutes to get my sandwich made. The guy making the sandwiches was trying too hard to make conversation instead of doing his job correctly. I'll be coming back since it's very close to my home, just not when I'm in a hurry because they are so slow! read more

I have always been a subway fan and thats where I always went for a sub. I decided to try this place recently since it was almost next door to where I take my daughter for karate. I ended up getting their sub of the day which was the number 4, Provolone, prosciuttini and cappacuolo. This was a pretty good sandwich, I ordered the normal size thinking the small would just be too small, it ended up being pretty big and was more than enough food for me. I had them put some of the sweet pepper relish on the side for me to try and I loved the stuff, next time I get my sandwich smothered with it. One thing I liked was that they slice the meat right there for each sandwich, you don't have to worry about how long its been sitting in a bin. Now would I rank them better than subway? well thats a tough one, each place has their own pros and cons, subway has more items hands down to add to your sub. I definitely would not rate it my number 1 though. When I was driving a truck and over the road for a time i tried a place in another state which I cant even remember the name of but it was more of a mom and pop type establishment, they had the best subs I ever tasted. Now would I go to Jersey mikes again? I sure would if im near one and craving a sub. read more

I LOVE Jersey Mikes. But this location (been twice) is way under par. All of their workers seemed absolutely pissed to be at work. I even said "hi" to someone last time and was only given an angry blank stare. Unbelievable! Food is same old Jersey Mikes, but I won't be back to this location due to severe staff issues. read more

I have come in here a few times and had great experiences each time with the staff. The sandwiches are great as usual. What stood out to me the last time I came in here was the fact that we came in right at closing. We apologized to the staff- but they were more than happy to serve us up. We ended up conversing while they were making our sandwiches. Two thumbs up for the staff and managing team for the great customer service. read more