Their technicians do great work though this company had a severe lack of communication and they…read moresent me to collections. I will break it down. 11/2024 the came and replaced a transformer on a buzzing heating unit of which I paid $150 for them to come and evaluate earlier. No bill was issue and I was asked to call the office. The same day they confirmed this fee would be applied to the invoice via phone. An invoice was never received so I figured there was no bill. The transformer is $100 online. I contracted with them to do further work for roughly $2,300. Bill was paid the same day. 3/2025 they issued a bill for $430 for 15 minutes of work. Ok but they did not remove the $150 evaluation fee they charge to just come out though they said they would. I responded immediately to the email asking why it took so long for them to invoice and to remove the $150 as the office promised. No response was received. 4/2025 they sent me to collections for this bill. The company is unprofessional in their communication and I would not recommend them though they did decent work. All they had to do was email back or call regarding the invoice.

Since this is an important decision, I'm going to spend more time on this than a restaurant review…read more I had a Fujitsu mini-split heat pump system installed and 3 heads to replace in-wall air conditioners. Pre-Agreement: 3/5: Ryan came to my house promptly after inquiring and gave me the basics. He took some photos and measurements . I received a quote about a day later. I never saw anything showing that calculations were done to size the unit properly. Perhaps his experience can answer that question quickly but be aware. For a while, there was a good amount of conversation with questions and answers. About a week later, I stopped by their office at Ryan's request and looked at their system. I had some questions that never got answered. For example, I was looking to see if they sold models that were more SEER efficient. I told them multiple times that I wanted to be able to control the system with my phone, but they did not quote me the units that had the WIFI module built in, nor did they order me the Wi-Fi units. I still don't' have them as of this writing. Preparation & Scheduling: 2/5: I called their office about 2 weeks after I first made contact, I committed, and Let Sue know what date I wanted. I was specific because I was trying to schedule enough time between two business trips to get everything done. About a week before the date, their office called me and confirmed the wrong date. This caused me a delay and made it more difficult to get the follow up items done on my side (Painting etc.) They did try to correct this and split the install over 2 days. They were really no help at all at organizing rebates. They should have someone in the office organizing this for their customers. They didn't seem to have a good understanding on the rebates from the electric company and tax credits. They recommended two people: Keith did the construction, spackling and siding repair and was priced right and a good worker. Sean was their recommended electrician who was totally overpriced. He basically had to run a cable about 40 feet in the unfurnished part of my basement and pop a hole outside to mount the box. He charged $950 for an hour of work. Installation: 5/5: Installation took two days. The team arrived on time and worked hard. I didn't even see them take a lunch. They were neat and organized. You could tell they knew what they were doing and had a plan. I received a basic orientation on how to use the system. Post Installation & Follow-Up: 2/5: There was no follow up call to see how the system was working or to give me an update on the WIFI adapters which they told me were back ordered. Operation: 4/5 - After about a month, the system is working very well. It's cooling my space. It is whisper quiet. Often, I cannot even hear it at all. It's annoying not having the ability to set schedules because I don't have the Wi-Fi module. Service: Unknown yet. I have not had an issue. I never received a formal service agreement. They just told me rather informally that it's 5 years labor. They are an elite Fujitsu dealer so it's 12 years warranty on the parts. Value: 3/5: The system that they quoted me was for a SEER rating between 18.2 - 20.0 for cooling and 8.3-9.2 for heating. I would have spent more money for a more efficient system, but I could not get them to engage. Overall: 4/5: The system is running well and a great install. If they ever call me about the Wi-Fi adapter perhaps I'll adjust the rating. The company is promising but could use some improvements: When I visited their office, I saw they had the book Raving Fans by Ken Blanchard. A fine book that is a guide to wowing customers by giving them what they need and more. The company should aspire further to its tenants by ensuring they are wowing customers at the end of a job like the book prescribes. SPECIAL NOTE: The owner of the company called me after reading my review concerned with the original 3 star rating. We had a good conversation and he took some of my feedback constructively. This is a great sign that the company is serious about the feedback from the customers. I have made some adjustments to this review to reflect that conversation and added a star to the review. Thank you Ryan.

Great plumbing support. Mike was communicative and explained why they were doing the things they…read morewere. He even made sure placement of a drain was ok based on comments I said earlier.

Terrible! Stay away from this company!! On May 2,2022, I had a scheduled a/c checkup, which was…read morepart of my yearly a/c and heating coverage agreement. They canceled the appointment because it was drizzling outside. Jessica, who contacted me to cancel the appointment told me that someone would get in touch with me within 2-3 days. So, someone should have called to reschedule by May 5. This never happened!! On May 8, I reached out on their company website without any response. On May 9, 2022, I called and got transferred to their answering service. Again, there was no call back! I did the same outreach the next day and Wednesday May 11,2022. I had also written an email to the owner , Mike on May 10,2022. There were a total of 5 outreach attempts without a response, only leaving my cell number for them to call back. Finally, I was fed up with their lack of responsiveness to my calls and e-mails. When I left my third phone message today with their answering service, I told the receptionist that if I didn't get a call back today that I would be writing a negative review and I would be taking them to small claims court to get half of my contract money ( $543 ) returned to me. Only today did I finally get a call back from the owner Mike. He was nasty, when he should have been apologetic to me. He told me that he's dropping me as a customer. He said he was going to come to my home , which I took as an implied threat to me and my family. He also lied to me and told me that he contacted me 5 times. This is a blatant lie as I just spent the last few hours checking my phone records for my mobile phone and landline. He only called back after I threatened to take him to court for breach of contract, which seemed to be what he was doing by avoiding calling me back and providing the services that I paid for in my yearly contract. I strongly urge anyone considering doing business with this company to seek another alternative. He is a nasty owner and can not be trusted. It is virtually impossible to reach anyone by phone and they certainly don't value their customers. I told him that I would give home 3 days from today to return half of my contract money. I don't expect that he will do this. So, I will likely be seeing him court in the near future!! I'd like to give ZERO stars, but apparently I can't do it !!

Great job by this company. I contacted them to fix my parents central AC system. They came the same…read moreday and fixed it at a very reasonable price. They were extremely knowledgeable and professional. Thank you so much!

Excellent experience, quoted a price overthe phone, showed up and did the job on the day and time…read morepromised and actually did more then was planned becasue of unforseen issues on the job and did not charge more for the extra time it took. I definitely would recommend this company and Rob.

September 2025 I called Eddie's Plumbing…read more Located at 207 laurel ave Northport ny 11768 requesting an estimate. The secretary took my message and said she would call back; I received no callback. At 2:00 PM an older man arrived at my home unannounced. He inspected the job for about five minutes, then handed me an invoice for $175. I told him I had not been informed there would be a charge and that their website advertises free estimates; he responded loudly and rudely and demanded payment. When I refused he threatened me -- saying I would "be sorry" if I didn't pay he kept repeating the fact that I would be sorry so what are you going to do are you going to pay me now ???? I said no I don't think I have to pay you because no fee was ever disclosed to me please call your secretary and ask her she never mentioned a fee ....but He refused I tried to reason with him but he kept on threatening me. So he continued to threaten me, and that he would report me to the town for alleged illegal construction if I didn't pay him. I said go ahead so he left. I then called the office to speak to the secretary as I am panicked I said what is going on why is he asking me to pay him and why is he threatening me ?... I said what kind of business are you running ????... this is crazy....and she said oh well I don't know what conversation you guys had .... And so why did you let him in? I said because he was on my door and I was not expecting him. I was caught off guard you never called me to tell me that he was coming and or that there was a charge so you better have a talk with him and He just threatened me . She said she would talk to him when he got back to the office. Afterwards I was completely shocked and traumatized of this whole incident and of this man ... I tried to forget about it all and move on from this but then a week later had a town inspector visit (after a complaint from this plumber); there was no construction and the inspector found nothing. I was completely shocked that he actually did call and the threat that he made was actually true. So what else is he capable of? I was thinking. What kind of a businessman goes around threatening people???... what a despicable human being I thought I have never in my life encountered somebody like him. Only then I I felt the need to warn others about him and tell my story and experience with person and this is why I'm leaving this review To help others . I called Consumer Affairs and I was told there's no license on file for him and that he also has another complaint against him I was like wow this isn't his first time doing this?... I felt so frightened and taken advantage of, especially being home alone. I reported the incident to Consumer Affairs and am considering filing a police report. I do not recommend this business. Be careful who let into your house especially if you are a woman and home alone.

Called Eddie with a plumbing problem and said "no rush." Nevertheless, he was here within a couple…read morehours and took care of it. He took the time to explain the problem and answer questions - just great service, all-around

I called this company and was the best experience I ever had as a homeowner. Fast reliable and…read morehonest. I called on a Saturday afternoon and within 2 hours everything was fixed. David was great and honest. I will call them all the times and you should also.

Excellent communication and Very fast appointment time. The guys fixed the problem and had our ac…read morerunning in no time. Highly recommended.

Steve Krupka is not only an extremely skilled (licensed & insured) electrician, but is also a true…read moreperfectionist. He installed a new fuse box, as well as several ceiling fans in our apartment. He had to snake electrical wires through the ceiling for the fans. He cut the ceiling so the holes were not immediately visible and could be easily patched. He worked efficiently and neatly, cleaning up as he went along. I HIGHLY recommend Ocean Electric! We plan on using their plumbing services soon, as well.

Thank you very much ! Due to the holiday and a short week I couldn't get an electrician to come and…read morefix my breaker for my hot water heater. Ocean really came through for me !!!!!!! Steve is the man!! He was very professional and we had good convo . No doubt about it I will definitely call ocean electric again !!

I will tell you NEVER call this company. The Owner Ralph is very Arrogant. He has a HORRIBLE way of…read moredoing BUSINESS. I called him in July about a Hot Water Heater Replacement. I picked up the Hot Water Heater. He had a fit. The first thing he said is I won't guarantee the Hot Water Heater. I answered the company gave me a guarentee but you better guarantee the LABOR. He never gave me a PAID RECEIPT for the Labor. Might I also add when I told him I got the Heater myself he increased the LABOR. He never gave me a PAID Receipt, The man is a LIAR. Nobody should hire him.

Didn't show up at the scheduled time and never let me know. Ghosted me when I reached back out.read more