Horrible customer service. Every flight I am on out of Boston is missing pilots, flight attendants, planes, always late and they are never honest about how long or they cancel after 6 delays. Then they charge you $15 to help u on the phone read more

Boarded our flight and sat on the tarmac for 4 hours. They said weather was bad, re-routed us so we could take off, but then had to switch captains (first captain was flying for too long), wait for new paperwork, and re-fuel twice. By the time that was all done, we were grounded again for weather. Other flights to the same place took off during this time, including one 15 min before we were stopped. Customer service desk at the airport was not helpful. They said "all hotels are booked" and they won't reimburse even though it was not really weather related, but staffing issues. Called multiple times and escalated it, but they claim cancellation was uncontrollable due to weather, when really it was a staffing issue. read more

n customer service, hospitality goes a long way. Unfortunately, JetBlue's service has slipped and no longer lives up to the standards it was once known for. The warmth, attentiveness, and care that make customers feel valued just aren't there anymore -- and that's disappointing for a company that built its reputation on treating travelers better. Now you can't even get a smile from their employees. read more

My flight from Atlanta to Paris was very smooth. My JetBlue flight from Paris (CDG) to New York (JFK) on September 6, 2025, however, was a nightmare. It was cancelled just ten minutes before boarding due to the pilot's illness and the lack of a replacement. Passengers, including myself, were left waiting at the airport for more than two hours before being transported to the Mercure Hotel for an overnight stay paid by Jetblue. The rebooking process only took place the following day. This disruption had significant consequences for me: * I was forced to cancel multiple appointments and make numerous phone calls at my own expense. * The replacement flight on September 7 was further delayed by over an hour due to the addition of another machine. * To my surprise, JetBlue charged my account on September 5 for a service that was never rendered on September 6, the date of the cancelled flight. read more

My Flight home on Jetblue was delayed over an hour. I arrived to the airport almost 3 hours before my flight and before I was notified of the delay. There was another Jetblue earlier flight at the same gate also going to my same destination. I asked the gate agent who while not rude was also not very nice if there was space available if I could board the earlier flight. She confirmed that there was space available but said it would be an additional charge of $75 per person so $150 extra. I asked if it could be waived due to the delay and she said it could not. I had no checked baggage so it would have been nice of Jetblue as a courtesy but they have no customer service skills and just nickle and dime their customers. So I will complain with my wallet and avoid Jetblue in the future and I don't recommend them. read more

They didn't make sure the plane was in working condition before boarding, so we spent hours trapped in a boiling tin can.

JetBlue has the worst customer service I have ever experienced with an airline. To begin with, my flight was delayed over 4 hours. Not due to weather or an uncontrollable cause, but due to JetBlue's mistake. To compensate for this delay, we were given a $12 voucher for a "meal." I'm not sure what meal costs only $12 these days. What is worse is that I had to check my bag at the gate due to no overhead space. Which is annoying, however not the end of the world. When I received my bag back, is was damaged and completely unusable. I tried filing a claim online and with customer service via phone however they would not allow me to as I did not have the "bag tag number". I asked if they could just look it up in their system however they explained to me that they do not keep record of it. So if you bag is lost there is quite literally nothing that they can do to track it down. As I was unable to file a claim, they will not compensate me for the bag that they destroyed. I will never be flying JetBlue again and I will never recommend this airline to anyone else. I've had better experiences on budget airlines than I did on Jet Blue. Overall experience: 0/10, would NOT recommend. read more

Their poor communication regarding flight delays. They promise the flight will go out that day but continue to delay it at the last minute, not giving you time to find a flight with another carrier. They lie about the cause of the flight delays so they don't need to compensate travelers when they are forced to stay overnight in hotels. read more

Its not about having 2 flights cancelled Which of course is aggravating and annoying. Its not even about that they should not have allowed the second booking to begin with when not having their issue resolved which is even more aggravating and annoying on such a high traffic day. I get it I travel a lot and I am aware of the grimy moves these airlines pull. Including the sudden price gouging on that second booking. NO ITS NONE OF THOSE THINGS. Its air travel I expect it to happen at times like this time. IT IS HOWEVER being cut off 3 times from the LIVE CHAT after waiting 45 minutes twice and 2 hours a second time. And then being hung up on twice by the live call agent. Then a day later being sent an apology and a form letter to fill out with receipts for a cab ride reimbursement. WHAT A JOKE. WOW, did this once fine company fall off a cliff. I have flown them upwards of 70 plus times. The last few years have been a CLUSTER #%$$@ constantly. This was the last straw. I will be doing everything in my power to avoid JETBLUE like the plague. They really Shi*&%&^$ the bed. DO YOURSELF A BIG FAVOR AND FLY WITH SOMEONE ELSE BECAUSE THEY STINK. read more

my wife and I have been sitting with our twins in a American Airlines lounge at JFK after one of the most bizarre events occurred at Albany International Airport. after a uneventful flight from Miami we were returning to Miami on the first flight of the morning. Because Albany is under construction their TSA is an absolute mess and should be worked out with the Airlines to ensure not too many people are needing to undergo the process at one time. after standing in a 40 minute I still had 20 minutes to make it to the gate but somehow the JetBluechanged my date of birth so it did not match my ID on the return flight. TSA said I could let myfamily could go ahead but when I return to the JetBlue desk, of course there was nobody there because they only have one flight in the morning. A TSA representative was kind enough to try to find somebody but after 15 minutes, despite finding somebody to make the correction that they had caused, they did not have the concept of customer service to make sure that my family would be let on the plane and that I would jump on still with time to spare. We have always joked about JetBlue, but it is absolutely true. NEVER again! i'm flying back with my trusted devil American at least they won't leave me read more

I'm extremely frustrated with my recent experience booking a JetBlue flight. I paid extra specifically to select seats in advance so I could sit with my small children. But when I went to choose seats, there were no standard options available--only paid upgrades. When I called customer service, the agent told me it's not JetBlue's fault that I booked after the free seats were gone. That's completely unacceptable. I paid for a service that wasn't actually available, and the only option I was given was to pay even more for upgraded seats or take my chances getting assigned random ones at the airport. That defeats the whole purpose of paying for advance seat selection. The agent was dismissive and offered no real solution. I feel misled and taken advantage of. Your customers deserve better than this, JetBlue. read more

Terrible. 2 hour delay on a non stop flight on the way out to Vegas, was told they're finding a pilot. 20 minute delay on a non stop flight on the way back to NYC, then told we have to stop midway in Colorado for fuel, held of for an hour. No vouchers, apologies, refunds ....... Nothing. Will never fly again. read more

JENNY I was traveling with my disabled mother and it was her first time flying. we flew out of JFK Jetblue airline. Terminal 5 gate 510 I spoke with one of the workers name JENNY who was very RUDE. Jenny had a nasty attitude. Her customers service sucks and it made me wonder if JETBLUE just hires anyone. she was very unhelpful and basically made my mom first experience flying horrible. I would never again purchase a ticket from JETBLUE ever again Thanks to JENNY. She was very unprofessional and seemed like she hated her job. read more

Sick of having to check my carry on and then walk past 10 empty spots in the overhead and another 10-20 purses and backpacks in the overhead. If someone brings a personal item it should go under the seat not take up carry one bin space. Give me a break Jet Blue. Only reason they get 2 stars is because I appreciate the full flight free wifi (*with one add) read more

I will never fly this airline again. It used to be good but it has gone so down hill that would t's not worth the few bucks I save. They preemptively make you check your bag if you in group F even though there was plenty of space on the plane. Nowhere in their bag policy does it say they do that. TVs didn't work on the plane. Clearly I paid for what I got: a huge dissatisfaction. read more

The flight was on time. The sleeper seat was comfy. However, the TV did not work and the wifi was spotty. Does that sound entitled? I don't think so, just expecting what we paid for. Look for the CK Louis video on youtube regarding wifi on planes, it's hilarious. read more

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Sharing concerns and outright anger about our flight, 384 service from MCO to JFK on 5/25/25. We were a large group of 100 individuals traveling on a high school field trip. After suffering multiple delays, gate changes, no water or food available in MCO; we land in JFK to another delay of luggage. One of our students passed out at baggage claim and hit their head. No help was offered. We visited the JetBlue service area to inquire about assistance. We were met with an extremely RUDE employee. We explained our current situation, including the injured student, to be met with "you heard the announcement". The agents in MCO were missing or offered nothing to stranded passengers (water, meal voucher). The singular agent in JFK was hands down the worst experience ever! read more

I haven't flown with JetBlue since 2023. In 2023, our flight was delayed at takeoff. After that, we landed for gas because the plane had been idling so long. The machine that attaches to the plane got stuck and we were grounded another 2 hours at least. I sought a partial reimbursement and was offered travel credits. But I didn't want to travel with them again. Believing this couldn't happen twice, I flew with them again today. We were again delayed 3 hours. We were not notified of any delay until 615 for a flight boarding at 605. We boarded at 7pm, but didn't push back from the gate until 8pm. It was clear that the flight attendants knew we weren't going anywhere-one used the bathroom and one touched up her makeup. Then we waited to takeoff for 2 hours. I don't think there's an issue with the pilot and flight attendants, but it's clear these situations are common for them. The Department of Transportation has already fined JetBlue millions of dollars for chronic late departure. Their late departure is reported to be due to not scheduling enough time between flights and fixable maintenance issues that should be resolved before flights. I feel especially bad for the kids they have sitting there for an additional 3 hours. From now on-only United and Delta. read more

Dude FUCK this airline, we were delayed for 6 hours, no one cared, and when I asked to rebook they told me I was SOL. Do not fly them.

I have given you terrible ratings on EVERY POSSIBLE PLATFORM!! I need a refund for the Spirit ticket and the cost of the Spirit baggage, WHICH IS MORE EXPENSIVE WHEN PURCHASED AT THE COUNTER!! And you know it!! You harmed me financially and STOLE THE TAXES FROM ALL THE PASSENGERS WHO WERE ON THAT FLIGHT!! That's how anyone can make money, by stealing from others. Now I have to wait who knows how many days for them to return whatever they feel like returning!! I WILL NEVER FLY JETBLUE AGAIN!! I will fly with Spirit because they are based in Fort Lauderdale and THERE ARE NEVER SNOWSTORMS IN FLORIDA, AND YOUR PLANES COME FROM NEW YORK OR NEW JERSEY, AND YOU NEED TO TELL PASSENGERS THAT SO THEY DON'T BUY TICKETS FROM YOU IN DECEMBER!! You are a terrible and irresponsible airline!! Refund ALL the expenses I incurred, for which I have the receipts written at the Fort Lauderdale counter that same day by the platform employee as soon as I arrived on Spirit from San Jose, Costa Rica! read more

Pros - Leg room is great for coach. Wifi is free. Planes are usually in good condition and new-ish. Cons- If you have an issue - ANY ISSUE - this company will tell you to piss off and not blink an eye. I had two separate occasions where 1. I got food poisoning and was kicked off the plane while my bags remained on and flew without me and was given no accommodation aid and had to pay for a hotel for the night & 2. recently I had a booking made on my TrueBlue account using my Travel Bank balance that was made by a mystery person and was totally erroneous. They told me my only option was to cancel and take a $100 dollar hit on the cancellation which would actually COST ME MONEY to do so! Good bye forever, JetBlue! You had a good shot at having a continued relationship with me as a customer and you are not worthy of having me or my family on-board. read more

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truly by far the worst experience I have ever had. I have flown so any flights and this one has no comparison to how bad the experience once. we bought a pair of headphones for my 4 years for $8.99 on the first flight that we went to hartford. When we went back to take our flight to Miami, we noticed that the headphones weren't working and since my daughter fell asleep mid flight to Hartford we didn't realize it wasn't working. So we let the people that board you one the plane know about the situation and they said let the flight attendants know and they will swap them out because we noticed when we plugged them in they weren't working. I first spoke to AMANDA which told me that there is no replacing policy. that if i wanted headphones I'd have to buy another one. that this is a new flight and it's not her responsibility. i then went to the back to go speak to another attendant by the name of JOEY and was completely rude and completely unprofessional. I let her know that it's no fair that we have no control that the headphones they sold us were defective. she said that, it is not her problem and that she wasn't going to replace the headphones while i showed her that they were defective. she said doesn't matter she doesn't care which is completely rude. I let her know that I will be writing a review and she said she doesn't care that it doesn't matter to them if I write one or if I don't that she gets paid the same. she then walked up the isle and went to the speak to a lady in orange which seem to be either the manager of the attendants. I was sitting in the middle isle watching how she pointed at me letting her know about the situation. about 10 mins passed and they came to pick up the trash my kids, wife and and I said thank you. she looked and no response. my daughter that is 4 said once again thank you and she ignored us. I see that if anyone says thank you to someone especially a worker they should go ahead and acknowledge the customer and say your welcome. since she ignored my kids, wife, and I, I went ahead and said THANK YOU to her to make sure that she acknowledged that were thankful and she just continue walking down the aisle picking up the trash. while other said thank you she said you your welcome. this is completely unprofessional especially coming from flight attendant. at this point I feel as if they were just being completely rude, unprofessional and felt discriminated all because I had asked to see if they can replace the headphones that I paid $8.99 for. i will be sending a letter to the BB&B for this unprofessionalism. we travel so much and pay so much money to be treated like we not valued. so to whom it may concern this is Comin from FLGIHT JBU559 destination from HARTFORD TO FT LAUDERDALE. I thank you for the attention to this matter. read more

Worst airline in the united states. Terrible customer services, crew on power trips that turn flights around. Would not recommend to anyone. read more

Their Mosaic status stopped including upgraded seats at no charge What's the pt of wanting to be a mosaic member? On top of this no commUnications were sent out so obv they were trying to sneak this change in without much publicity Total BS Delta it is! read more

nos chequearon, subieron nuestras maletas al avión, cambiaron de puerta de embarque y nadie avisó y nos dejaron abajo ! malísima atención! nadie se acercó a la puerta original a buscarnos Impresentables No recomendables en absoluto read more

I purchased a ticket from JetBlue late at night and, unfortunately, selected the wrong date without realizing it until the next day. When I tried to call their customer service, I was disconnected several times. Eventually, I spoke with someone who told me they would charge a $25 fee just to assist me--and recommended I handle it online instead. The only option I had was to cancel the flight, but even then, I was required to pay a $100 cancellation fee just to receive a credit instead of a refund. This feels like I'm being forced to use their services again, even if I don't want to. Isn't that just bad business? Other airlines offer more flexible and fair policies. Making a simple mistake shouldn't make you a victim of corporate tactics. It's frustrating to see companies like JetBlue taking advantage of customers, especially when there's already so much going wrong in the country. It's disappointing and shameful. read more

I took a flight on Aug 15 that was delayed over 5 hours (supposed to take off at 2:35p and land at 3:20p) and was denied compensation. Their system logged the mechanical delay (their responsibility according to their rules of carriage) and domino effect other delays (lack of captain, weather, etc.) as 3 hours and 34 minutes. I have text receipts showing I did not deplane until after 7:55p, but their system logged it as 6:09p. I asked them to locate the time the baggage showed as deplaned, since you get text alerts when your bag is on/off the plane, but was told they don't have those. They are liars and just don't want to find proof of that. There is no appeals process and no justice. I was also canceled and then delayed 13 hours due to weather on my return flight, but was lied to consistently on the status of our flight and plane and was told no one could help us at the airport. That we would have to call and wait to speak to someone for 2+ hours. We were never given a meal voucher, water, nor the truth. Inhumane and unacceptable treatment. read more

What is wrong with this airline??! Two flights in a row!!!! One cancelled due to their error (as they said), and the second one back to the gate just before takeoff for "mechanical repairs "..... NEVER AGAIN!!!! read more

Horrible care for luggage. I just purchased this suitcase before flying back home due to purchasing extras that didn't fit in my first bag, and this is what I see when I pick up my bag from baggage claim. Broken wheels, ripped zipper, broken tamper seal etc. What the hell! Thanks for ruining my $350 bag. Never again! read more

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my flights entertainment system does not work and is completely outdated. on top of that, the "free wifi" also does not work when you visit their website to connect and follow their instructions. lastly, the outlet which took me 10 minutes to locate which has no signs, is completely ran through and loose. all 3 of my different chord types slipped right out after 1 second. terrible airline using completely outdated and scratched up planes. do not recommend read more

On June 16th, my husband and I were set to fly out of Cancun at 12 PM. We received notification that the flight was delayed, but the email also said they were working to resolve it and to come to the airport on time anyway. Long story short, we spend over 12 hours waiting as our flight kept getting delayed. I attempted to contact customer service several times but received no update or information. In fact, the customer service chat was very rude. In the end, at the very last minute, our flight was canceled with no information. We were automatically booked on the next flight out the following day. The biggest problem with this story is that I was personally hosting a baby shower for my best friend on the 17th. JetBlue gave us no opportunity to rebook the flight (and they admitted they knew it was going to be canceled early in the day), nor did they allow us to cancel on our own to reschedule through a different airline. So 4 months of planning a baby shower and a lot of money spent, they had nothing to offer me. I've cried several times over this. To top it off, my husband and I stayed at an extremely nice resort, The Excellence, during our vacation, and JetBlue put us up in a motel in Cancun that was not even 1% comparable, and to be honest, a little scary. They also offered us "dinner" - a four-plate buffet of stale food at 11:00 p.m. at night. It was absolutely AWFUL. In the end, on the day of our departure (the 17th) we both received an apology email clearly stating that THEY screwed up and it was an "avoidable cancellation." They then went on to offer a $100 credit to each of us. $100?!?!?!?!?! What does that even get us?!?!? We don't get our time back, let alone enough credit to take another flight! We spent hours at an airport and spending money on food... $100 doesn't nearly cover it. Last night wrote a long email to the executives that I could find by googling, and the response that I received was "Too bad, you only get $100." I have never in my life had such a worse travel experience nor received the most awful response from customer service. For anyone who's curious, I'm happy to post photos of where we stayed, along with the food they offered, as well as the email from JetBlue. I feel absolutely awful for all the genuine workers that are actually employed by this company. JetBlue is literally the worst airline out there and I would not be surprised if it shut down because of how they treat their customers. Never again will we fly with this company. read more

JetBlue - Airlines Near Me - San Francisco, California

let it be known that Jet Blue wouldn't allow my son's service dog on the plane. They also wanted to remove my granddaughter because she was upset about the dog. This happened in Boston and the agent went out of her way to keep my son and his dog off that plane. He sent the rest of the family home but he needed to book with another airline. Thank you United for taking care of my family. And yes, we're talking service animal, not emotional support. Fully credentialed, paper work filled out with Jet blue 4 days before the flight. Nothing wrong until they ran into this agent in Boston. Shame on you, #JetBlueAirways read more

Update: #3 I cancelled my Jet Blue flight to New York due to the horrific customer service with this airline. I booked the flight due to the times for a 2 day trip. Yet after going through days and hours to get this trip correct is not worth the risk flying with this airline. I now have a credit in an account I cannot get into due to theft through their costumer service, or more accurately, lack of. Outside travel agents pick up the calls, when you call what you think is their customer service. Please heed the warning from other reviews. If you have any glitches you will pay, and if they have any glitches you will pay. The way they run their business no one should support this piss poor company. I do believe most of the trouble comes from buying a low air fare, you are not treated well.STAY CLEAR ! read more

I began flying jetBlue in October 2000 when I got a promotion and began criss-crossing the country. At that time, jetBlue only flew twice a week on Friday and Saturday nights at 11:59pm from Oakland to JFK. My boss used to joke that they had a travel budget and I could fly a "real" airline. The current jetBlue benefit is that economy offers slightly more legroom but all the à la carte charges - $35 per checked bag, $50+ to choose your seat, $17 for a cheese & cracker plate (we're talking sharp cheddar, not brie) - were truly off-putting. They stuck me and my son in middle seats, which, given his pea-sized bladder and need to replenish with bags of cookies and chips from the grab 'n go snack area, I felt sorry for the gentleman in the aisle seat. I don't know how you get to bring a carry-on. You probably have to have a pricier seat. For us in steerage, we were allowed "one personal item that must fit under the seat". I took that as my cat ($150 surcharge). Ok, ok already! The super premium Mint seats looked really sweet including one that was its own pod. I wished I were wealthy. I was glad when the flight landed. read more

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We needed to book flights for 10 people to New York from Ft. Lauderdale for my wife's mother's gravesite funeral service. We called the group travel number and received a message that they will call back in 24 to 48 hours. After 72 yours and no call back we had to book it differently. Since Jet Blue will not allow more than 6 tickets at a time we had to book this in two groups. That was Pain number one. Tickets booked. Waiting for flight. Checked in, bags paid, ready to go. At 5:00 pm I get an email that my flight at 7am the next morning has been cancelled and there are no flights available at any nearby airports for the next 24 hours. For the next 5 1/2 hours four of us are looking for someway to get to NY. No flights, Miami, West Palm, Ft. Myers, Sarasota,  Tampa. Each time a search was done on  the same flight price jumped, everytime we tried to pay the seats were gone. We finally get a hold of Jet Blue by phone after almost two hours and booked 10 tickets to NY from Orlando but we need to stay an extra day, but Orlando is a three hours drive from Ft.Lauderdale . To summarize so far, Group booking ghosted us, had to book in two groups. Flight canceled but can book in Orlando Return flight is a day later. Hotel needs to be changed NY car rental has to be changed Car service to Orlando there and back, $2800.00. Let's not forget the price change in the tickets. Our $3320.10 tickets ballooned to over $11,000 and that does not include the car service. One more thing, one of our party could not stay the extra day and there was one seat available not to Ft. Lauderdale but to Orlando so another $1400.00 for car service had to be spent. But it is still not over! Jet Blue, despite having to supply birthdays, had my 2 grandkids (under the age of 10) down as adults and alone in seats several rows apart. To say we are pissed is an understatement. Cancel our flight and still get $7000.00 more out of us. Is this a business plan? read more

They cancelled my flying alone 17 year old's afternoon flight from Boston returning to Houston on July 31, 2025, by just sending a message without helping to rebook the flight with the reason of weather. But you can check both Boston and Houston area and the flying path that there was actually no severe weather broadcasted from weather channels. We helped our panic 17yo to rebook flight of other airlines but because of already late of the day when cancellation happened, we did not manage to get one. We then had to book hotel and flight for next day. They did not provide help for the 17yo's hotel checkin that requires an adult's present and we had to find a friend in Boston to do that very late that day. We paid both sky high prices ourselves for both hotel and returning flight. Will never book JetBlue again. read more

Horrible. As I stepped onto the plane, a crew member--a Black female--asked me to wait. I complied, but after a while, I noticed that the passengers ahead of me had moved far ahead, and the business class section was completely empty. When I attempted to follow up, the same crew member responded in an unnecessarily rude manner, saying, "Sir, I told you to wait here." I continued waiting for another two minutes, but she then disappeared without explanation, leaving me and the passengers behind me confused. Eventually, another crew member arrived and told us we could proceed. This experience was both frustrating and unprofessional. The lack of clear communication, the abrupt and discourteous tone, and the unexplained delay created unnecessary confusion and discomfort. read more

Prices are great!!! Flight was smooth ! The staff is great!! First time flying to the east coast to visit my fiancé & now I have her hooked! So accommodating and free snacks and drinks throughout the flight in a little pantry / fridge in the middle of the isle super convenient!! read more

Horrible. what happened to a great company that went down the drain. Where do we start. rescheduled our flight 4 times. sent a $12 compensation when we had to book a hotel, car rental, missed work and not one crap given from them. I used to fly all the time with JetBlue and completely a different and trash company than what it was before. got hung up on by their customer service multiple times. they contrac all their customer service over seas where these idiots don't even know how to speak English nor whats going on. This company is shit. After over 1 hour on the phone got no where but rape with this company. Tried charging us more money on everything we were trying to do. Stay away from this company at all means. This company does not care one bit about their clients at all. read more

Wow!!! Cynthia Cama & Gabby Martinez !!! Above and beyond.. they were nothing but patient and professional in dealing with a glitch in the system... They continued to help customers while dealing with my situation and were kind and super helpful. So grateful!! read more