New to Willoughby and ordered this pizza tonight after getting a circular ad in the mail as a new resident. Mom and I ordered an 8 corner pizza with two toppings- and a Diet Coke. After a very long wait for delivery we received a small four piece pepperoni and no drink. I called Jet's to let them know and was put on hold then very unapologetically told that because this was door dash delivery there was nothing they can do--- ummm. pretty sure the poor driver didn't make the pizza... or put the order together. Really nice welcome to Jets- we know now where we will NOT be getting our pizza here in Willoughby in the future. read more

The pizza is the best around. I usually get the Chicago style pizza which has the thick crust. Always fresh and lunch special with 2 slices of pizza and a beverage is a great deal. read more

Ordered Jets Pizza, Willoughby it was an online order. I get there go in pay for my order and I'm told it's a few more minutes and i waited a few go back in and was told ; OOPS! We lost your order! Ok, mistakes happen, give me my refund for my trouble so i asked Vinny, the manager, and her told me it wasn't his fault and NO REFUND! Because of JETs PIZZAS'' lack of customer service Pie Cafe will be my choice from now on -- they take pride in their product. read more

I am in town visiting family and we ordered Jet's pizza for dinner. Two days later and I'm still eating it. I love the square cut slices and toasty crust. (The pizza is good fresh and it heats up wonderfully in the microwave.) I will definitely be ordering again the next time I am in the area. read more

Jet's Pizza - a pizza in a box - Pizza Near Me - Willoughby, Ohio

The turbo bread was great. The pizza, i don't think was that great. The sauce i think was what hurt the pizza. The sauce has a funny taste to it. I had the detroit style pizza. I am willing to try it again though. read more

Jet's is not your typical pizza. It's magical. I always go with the deep dish style, that's usually square or rectangular shaped, depending on the size. The crust is otherworldly. The cheese gets baked in just right resulting in a light, crispy edge. There's also the option of seasonings like the herbed cheese Turbo Crust that makes it next level. Whenever I'm in the area, I always order a pizza from them. It's one of the best damn pies I've ever had. It know that sounds cliche, but I'm not going lie. They are priced a bit higher compared to other pizzerias in the area but well worth it. Their menu is large and their delivery is usually on point. Highly recommend! read more

Jet's Pizza - Veggie Pizza with Turbo crust. Yummy! - Pizza Near Me - Willoughby, Ohio

Honestly the best pizza I've had in the area since Calas closed in Eastlake. Great if you like semi crunchy dough

My favourite pizza place. Never been disappointed by the quality of the food. It always has so much cheese and sauce and the dough has a great flavour. read more

Apparently management has little interest in training or hiring staff that cares about the food prep and presentation. read more

Jet's Pizza - Chocolate chip cookie - Pizza Near Me - Willoughby, Ohio

I ordered a Pepperoni, Sausage, Mushroom and Onion Pizza and apparently they felt Onions are too expensive to actually put on a Pizza to make a difference and it was rather cold when it arrived. Back to the drawing board of trying to find a Pizza delivery that is actually worth buying from. :-( read more

First time ordering food to go and ordered pizza and wings. it was very good! I would definitely go back!

I received a free pizza coupon when I moved to the area and thought of boy can't wait to see this then I was pleasantly surprised it was really good so... my diet does not allow much pizza but when it came time where I could eat some I ordered from Jets and it was beyond awful. If I wanted to change the oil in my car ( and everyone I know) there are places for that but I do not think those places sell pizzas I gave it 2 stars because the first experience was really good but as far as consistency I couldn't give higher than a 2 read more

After reviewing the reciept I noticed that Jets charges not only a $5 delivery charge, but also a $.49 delivery surcharge. This will be the last time I order delivery from Jets Pizza. The worst part, none of the "delivery charge" goes to the deliverer, just into the pockets of the owner. read more

I Stopped for a couple.slices & asked if they had any fresh & they said they would make them fresh. I waited 10 min & got reheated dried out pieces. They were horrible.. I questioned him & he said they just came.out. No way was it fresh... They were definitely sitting out a long time. Get it together Jets. I stop all the time & you definitely missed the mark. read more

I order from here Friday evening which I have had them before and I really liked. When I called the guy on the phone was very polite. I gave him my order, he informed me that it would be an hour, and he also told me that for the garlic butter it would be $0.75 which I told him that's fine. I payed over the phone I let him kno w that someone would be home since I had to run to the store When I got back home my food was on the table. I asked my mom if it took an hour, which it arrived in 30 minutes. I also asked my mom if the driver was polite she said yeah which I'm glad for that. Since I ordered once from Marco's pizza. Marco's over charged me for 4 2 litters when I wanted 4 20 fl oz. The guy who brought me my food was completely rude. The sub I got wasn't hot it was cold as if they let my food sit for way to long. I wasn't happy about that I'll order from here from now on read more

Currently living in Cali and visiting friends. They recommended I tried Jet's Pizza and they did not disappoint. We ordered 3 items. 1 large deep dish bbq chicken. 1 large deep dish pepperoni with extra sauce. 1 Brooklyn style with sausage and banana peppers. All 3 pies were outstanding and delivered a great combination of cheese to sauce. The bread and the sauce in Ohio is something else. Definitely going back again before I leave. read more

I ordered a large vegetable pizza with the addition of anchovies to be delivered (not even 1.5 miles) with a 15% tip and my debit card was charged $35 and some change! NEVER AGAIN! read more

Worst experience ever!!! Called to order Wednesday 11/24/21, was somehow automatically connected to GrubHub and mostly non-English speaking people. Placed an order for one large half sausage & pepperoni, half deluxe pizza. Received one 8 cut deluxe and one 12 cut deep dish cheese AND the order was left on the front porch with no notification that it had arrived. Jets should disconnect all contact with GrubHub and/or accept ONLY online orders for GrubHub. Being automatically transferred to GrubHub when calling Jets is wrong. Because of this we will likely never order from Jets again, which is a real shame and the pizza is delicious. read more

Best pizza ever! Owner gave us a coupon for a free 4 square pizza while we were dining elsewhere. Best 8 bucks he ever spent. We won't get pizza anywhere else. LOVE their ordering options. This is how a business should be run! read more

This was such a bad experience. I've lived in Cadillac for as Ping as thy have been in business this was the worst. Hung up on us 4 times. Nonsense of control read more

Called and was put on hold for 25 minutes. The seductive sex ad they ran in the background kept telling me they are crankin it and I felt super sus. read more

great pizza, horrible horrible experience - I ordered a pizza & they confirmed it would be there in an hour - after 1.5 hours I called & they said it was out for delivery - after another hour I called & the manager picked up & said my pizza was never in the system, so the pizza arrived at 9:30pm - I was offered 25% off (great, but wow cmon people it was a Tuesday - how busy can you be?) read more

Jet's Pizza - Pizza Near Me - Willoughby, Ohio

I'm originally from the other side of Ohio and I've always really enjoyed jets pizza. However, the people that run the store just absolutely don't know what they're doing. Orders are wrong so often and today they never called my name for my order and it sat in the heater for 20 minutes. I was staring at a pizza box wondering if it was mine but thought "surely they would call my name if it was my order, right?" I received my order then an hour after I placed it due to pure incompetence, wasting more of my night over pizza than I would like. I am done with this Jet's location FOREVER. Order we your own discretion-delicious if the store doesn't absolutely infuriated you. read more

I only like this pizza if it's Turbo crust they forgot to add it and didn't give me a credit or didn't remake it! I this isn't first time they did this! I haven't been here in a min and now it will probably be never! They don't work w you when they made a mistake. I ordered what size ordered and if they didtmske it right. That's not my fault. They don't work w customers. The one on Mayfield is better Square Deep Dish read more

Delivered me an inedible pizza, pizza box was smashed and all of the cheese stuck to top. I've emailed 3x now and haven't gotten a response in a week. Disappointed as we were long time customers, no more. read more

The last time I went to this Jet's location was about two years ago. I stopped going after I ordered a Pizza an hour in advance and went to pick it up. I went to the counter to pay and collect my order, and the guy at the counter said "I'm sorry, we're out of bacon for your BLT pizza". I responded by asking why they didn't call to let me know; I did place my order an hour in advance. He said that they did try calling me, but no one answered, and he apologized. I walked back out to my car and looked at my phone, they had literally called me when they saw me walking in from the parking lot. Nice save, Jet's Pizza! Cut forward to this evening - I was coming home from working second shift and was too tired to cook. I saw Jet's open sign lit up, along with "Slices". Good deal, this will be quick and easy; besides its been a couple of years, things change, right? I walked up to the door in six degree weather and pulled on the door - it was locked. I look at the sign that says hours are until midnight. I look at my watch, its 11:30, I see the guy mopping the floor and he can see me through the window. He yells "We're closed". And I replied, "I thought you were open until midnight?" He said, "It's after twelve!" Baffled, I looked at my watch again, yep 11:30; I pulled out my phone, same thing. And I was like, "I'm pretty sure it's not". He doesn't say anything, so I go back to my car, as I'm driving out of my parking space, he opens the door and said, "Sorry I was looking at the wrong time, you can come in". Perhaps under different weather circumstances I might have, but the wind chill was -15 degrees. I simply told him to have a nice night. If this pizza place was anywhere else, this location would have went out of business due to their customer service; but they wisely placed themselves across the street from a medium sized hospital, so they have a captive customer base. I worked at said hospital in the past and whenever someone ordered from them it was always a headache. The people who own/manage this location care nothing about their customer service. Do yourself a favor, go down the street a little ways and go to Marco's; the pizza isn't as good but they will treat you like a paying customer. read more

Our go to pizza place. The deep dish is our favorite! The crispy crust is to die for! Please build one in Mentor.

Definitely one of my top 5 pizza places. I don't get it often because they aren't in my delivery address but every chance I get, I have to have a Jet's fix! I've had no issues at those particular location, they are always great. read more

The quality is great but they have priced themselves out of the market. It's just too expensive. Marcos is across the street and now Master Pizza is 1/2 mile away. Always less expensive. Not to mention pizza booyah which is almost right next door and half the price of jets. Maybe they will learn when business drops. Too bad they priced themselves out of the market read more

Visiting the area and decided to order something different. Placed an order with no issues. It had snowed pretty heavily the night before and was informed it would take about 40 minutes to get our food to the hotel which to me is understandable. Where the issue comes in is that after an 1 1/2 we called them asking where our food was and they informed us that their driver had just returned back to the store with our order. Cameron who answered the phone both times said that they had tried calling us and even the driver text but never received any calls/missed calls or messages. He then said the driver went to the front desk looking for us but the room was under my name and not my gf's and they told him a room 1 number off. Terrible service especially if you can't own up to your own mistakes and be honest about things. Only reason I give it two stars is because the pizza was "still hot" and tasted good read more

If you like thick crust super soft pizza this is your place! I forgot how good this pizza was! I had it last in 2013 and fly into Cleveland and the min I drove by heading into DTW I pulled a u-turn and ordered a pizza on the fly! Try this place and you'll thank me! read more

I have been here multiple times. The wait is always terrible. Their deep dish is pretty good but you have to get the turbo crust. Their regular pizza is terrible and the wings are a joke. For a chain it's about middle of the road. Nothing crazy not sure what all the hype is read more

The place is filthy. On a 60 degree day it is over 100 in the store. They need to crank the air. Every employee is dripping sweat like they just ran a marathon. I feel so bad for the staff. Management needs to fix this. It is not sanitary. read more

Favorite pizza in the Cleveland area by far! I love the sauce; it's so hearty. Order the large deep dish with sausage and pepperoni and you'll be amazed. read more

I've resided in the area of "Cleveland" for about six months now. It's where I'm establishing roots. Having said that, there are a TON of pizza joints in the area. There are two (maybe three) in the general area that I can say I like. This is one of them. I don't know how to explain it. It's got a nice crisp texture to it and a heartiness about it. I approve. read more

You can't go wrong with Jets. If I can't request something for you to try, it has to be the buffalo chicken pizza. Anytime we wander away from Jets pizza we regret it. They have the best pizza in the area. There are so many options and we have never been disappointed. I have one complaint, they mess up your order at least 40% of the time. I still give them 5 stars because they go above and beyond to correct the order on the spot. There are always coupons available but if you don't have one on hand they will always share the specials over the phone. read more

On Superbowl Sunday, we called to order Jet's pizza at noon, for a 6:00 pm pickup. They said it was not too early to order. When my husband arrived at 6:00 pm, they rang up his order and he paid with a tip. THEN, he waited and waited until after the kickoff!! Jet's knew that they had forgotten the order, and instead of telling my husband this, they had him pay and then sit for 40 minutes waiting (and he wasn't the only mad person who was waiting). At 6:40 pm, we were FINALLY able to take the pizza to a party. Most people had eaten and weren't very hungry for our pizza anymore. I still gave it 3 stars because the pizza tastes good. However, I plan to look up online pizza reviews and try somewhere else next time. read more

The pizza was bland, didn't have any taste. Nothing special at all. The divery was on time and the wings was good

Food is great. Service extremely slow. Why tell someone pick up at 5 and the foods not ready till 5:20? Plus the girl with the drawn on angry eyebrows is incompetent. As I waited for my food every order that had more than one pizza she tried to send out incomplete. Everyone had to ask for their sub or salad or what ever. The had 4 people in the kitchen, 2 at the counter plus the manager plus the drivers. Forgot why I stopped coming here, tonight reminded me why. read more

I love this place. Deep dish at its best. Service is great and consistent. I never have to wait long for my food whether deliver or take out and it always fresh! Joe, I believe the manager, is super friendly and accommodating. Will always be my fav! read more