Amazing service! I came in for help cleaning a watch for a gift and they did a great job, were…read moreexceptionally kind, and had great service!

We are all entitled to our own opinions, right? Well here's mine:…read more Parking: 3 Location: 3 Decor/ambiance: 3 Customer Service: 2 Probably one of the oldest pawn shops Downtown RDU. Decent location if you are walking. If you have a car prepare to pay for street parking or pay for a parking garage. Sometimes you will find them on free parking days. The location is in the middle of town. The prices of some goods are the same of what you find in the stores they come from. I'm not sure how people buy the items thinking they are getting a deal. I saw used musical instruments and gaming consoles going for the price brand new one were. Sad to say, I stopped by on a search for a new piano. After lurking around the store for about 15 minutes, I can honestly say out of at least 9 people working not one person greeted me throughout my searching experience. No one asked if they could help me or nothing. And no, out of 9 employees at least 3 were standing around talking to one another. Oh well... maybe next time.

We moved into the Triangle area a couple years ago and have had the need of a jewler a couple of…read moretimes. Mark Andrews Jewelers did a great and timely job in repairing a couple of heirloom timepieces I had. Again, just recently I had my wife's engagment ring in for repairs, The ring was fixed and cleaned days ahead of the estimate. It looks brand new and she is wearing it with joy. Thanks for some great work.

Came there to pick up a completed order. But after driving through rush-hour traffic for 20…read moreminutes to get to their store, they closed a minute early. We were there at 4:59 and the door was locked. Said insurance reasons didn't allow them to open the door again, that we should come back the next day at 10 AM.

The quality of their work, fairness, excellent customer service cannot be beat! Best jewelry…read morerepair place by a mile!

"Absolutely amazing customer service! They were fast, professional, I dropped it off yesterday and…read moregot it back the very next day. Great quality work and definitely worth it. Highly recommend Treasure Isle!"

Took my wedding band to Johnson's Jewelers after I lost two small diamonds. Very friendly and I was…read moretold the repair would take 2 weeks. I was pleasantly surprised that it took just over a week and received a detailed voicemail with the hours the shop would be open. I would definitely use Johnson's Jewelers again!

Very knowledgeable about diamonds, wide range of inventory and the customer service is…read moreoutstanding. I love going to Johnson's! it's a great field trip!

Larry is the best! You won't find a more honest man or better Jeweler in all of Raleigh!read more

Personalized services at reasonable prices. Nice folks! Watch battery replacements only $5read more

Had some repairs done. Order ready earlier than promised. Definitely would recommend.read more

Went in to get my watch battery replaced as well as some of my jewelry(sterling silver) cleaned…read more The owner Michell was very sweet & welcoming as well as giving me an estimated time of 15-20 mins ; everything was done way faster & i am very pleased with how my jewelry came out. it looked brand new ! All for the amazing price of $25! Now that's adorable especially in today's economy, most definitely going to be my new spot to take my jewelry& watches for ANY services in the future !

First of all, I would give zero stars, but everybody there was understanding and communicative…read moreEXCEPT the "head" jeweler with "40 years of experience" (which he gladly gloated about when we showed him the ring / told him another shop didn't feel comfortable resizing the due to being a tension setting). Not mentioning names so I don't get my review flagged, but S.E. is either the Grinch incarnate or a merely a small, angry man... either way, the ownership is too complacent or lazy to do anything about it. My now fiancee and I brought her engagement ring there to be resized after being recommended to do so from the store we purchased from. Their website mentions "most resizing done within an hour", so we figured we would give it a shot. Upon arrival, as mentioned above, the jeweler saw it, and gave us a time that it would be complete by, "give me a couple hours", cool, we can walk around the mall, eat, kill time. About 15 minutes away from the time we were given for pickup, seeing as we were walking right by the store, we decided to check and see if it was done. We arrive and ask, and the jeweler scoffs "it will be ready closer to when you were told it would be ready". We explained to him we were told 3pm, and currently it was nearly 2:50pm. His reply? "I guess I better get started on that then". We are in no-rush, so we tell him okay, and that we will go next door to the restaurant there for a couple drinks and a snack. Before we are even finished with our single drink each, and a small plate of wings, he is in the establishment schmoozing with other bar patrons. We then return to the store and, thankfully the ring is done. We look at it, and well, it's good enough, but we've been in the mall around 6 hours at this point. I explain that I had planned on proposing that night, and while I appreciate the quick turnaround on this type of job, I will likely be bringing it back to have it corrected and returned to as close to it was when we bought it, to which they agree is fine. That Sunday, about 2-3 days before Christmas, I return with the ring. I am discussing with the jeweler that, for as confident as he was, this (small) resize does not exude "40 years of experience" and I would like him to correct that and fix the issues with it. Issues being, when resizing, he did not cut evenly or did not bend it in evenly causing the settings to basically be lopsided when the ring was on the finger, the diamond itself was far looser than when we brought it, and, worst of all, in resizing, he added metal to the tension setting as it had opened up a little. This metal not match, nor look consistent with the white gold on the rest of the ring, it was not built up, nor sanded enough to not look like a sack of potatoes (shown in pictures). He agrees that it isn't his best work and will fix it up for us. I proceed to ask him about when he thinks he'll be able to work on it / general timeframe, as once again, I know it's close to Christmas. I mention it's not a huge rush and I don't want him to think I'm rushing him, as that may have been the case initially, causing him to perform less than stellar work. He mentions "It'll be done Wednesday"... puzzled I reply "Oh, on Christmas Day? You're not taking the day off?"... his response "I'm f-n Jewish, I don't give an f about Christmas, I'm going to work and make some cash". Somewhat shocked by the delivery, but hey that's his choice to work Christmas, I smiled and nodded and left the ring with him. Christmas passes, it's Thursday so I am expecting to get a call that it's ready. Nothing. Towards the end of day, I call. One of the other staff members goes to look and then informs me he can't even find the ring, and he would ask the jeweler and get back to me. Doesn't get back to me. Now it's Friday evening, I call again. "It's on the bench ready to be worked on. It will be ready for Sunday". Sunday comes and goes as we traveled to do a late Christmas with my fiancee's family, no call Sunday. Monday we return, later in the day, figuring we would give them a final chance to rectify the situation. We get there, the ring is still on the bench and has yet to be started, and to boot the jeweler isn't there. The nice woman at the counter tells us that she thinks he just went to grab a quick bite or use the bathroom but should be back soon. We wait around, and he finally returns, and it STILL hasn't been started. There is finally some back and forth, a bunch of excuses, and I ask for the ring back. "I guess you want your money back to?" "Yep, thanks for making that so easy'. I then mention that if it can't be fixed, I will hold the business liable for refunding me the cost of the ring itself to get a replacement. "Sure thing buddy!" as he hands me a business card, with his personal number written on the back with "text". Would 100% avoid this place if you want anything other than cheap/theater jewelry fixed lest deal with this payaso.

Many years ago I brought my moms ring in to get resized for myself, excellent service then and just…read morerecently I brought in an engagement ring to be sized down (10k gold). Again, excellent customer service and workmanship. I'll never trust anyone with my jewelry needs except Treasure Isle. Added note: in the past when I worked as an optical manager, I would send patients with metal frames to Treasure Isle. None of our customers ever had anything but great things to say.

My husband and I visited this place because they buy gold and diamonds. We got a good offer on my…read more5-stone wedding anniversary band in 14k yellow and white gold. The offer bested JewelRecycle just down the street. When we told James we had been to one other place, he asked me how much they had offered me, and matched it. So, we took the check. We did not leave the store right away. If you like diamonds, take a look around - but, don't drool. We passed up a deal where if we purchased one of their pieces, an extra 15% would have been added to the value for my ring. Sure, I tried on the 2 caret princess earrings, and I loved them. But, since I just got my 25the anniversary band last week, those will have to wait. Lots of couples looking at pieces together. This place offers free beverages while you are browsing the store. Liquor for the over 21 crowd. Stop here before you look anywhere else.

I purchased a 2.01ct GIA-certified radiant cut diamond (Report #7421512428, G color, SI2 clarity,…read moreExcellent polish and symmetry) along with a custom 14k rose gold ring here, totaling $15,486.90. Before purchasing, I was told both in-store and in writing that the store does not sell diamonds with visible inclusions. During the sales process, my sales associate specifically told me in a text message that their diamond manager "does not tolerate visible inclusions" and that "if you cannot see the difference, you should not pay the difference." That assurance was a major factor in my decision to buy. Within days of proposing, my then-fiancée noticed a visible inclusion in the diamond with the naked eye. I reported it to the store within about a week of picking up the ring. What followed was several months of a promised "replacement search" that never actually produced a suitable stone. When I eventually asked for a refund, the owner told me over the phone that it wasn't possible because the ring would be considered "estate jewelry." Instead, I was offered a 110% store credit toward a future purchase, meaning I'd need to spend more money with the same store to fix a problem they created in the first place. Even written assurances from their own staff didn't hold up when it mattered. If you're shopping for an engagement ring, get everything documented, and understand that documentation alone may not protect you here.