Took my FIGS jacket in to be monogrammed. Despite discussing the monogram preference in detail and…read moreallowing additional time so it could be completed after the holidays, my jacket came back uneven and not centered. I called and the owner apologized and told me he could not fix it but would re-credit via gift card. Despite multiple calls and text with no answer, I had to go up in person to get a refund which was provided on a paper business card. Would definitely recommend others take their monogramming elsewhere.

I have been a customer for years. Have a very large family and have ordered many gifts. Always…read moreready as promised with free gift wrapping. Prices are fair and the service is consistently excellent. Love the shop and the products.

Have been a fan of James Avery since visiting their original store years ago in Kerrville Texas…read moreafter doing the Easter Hill Country bike ride. Some history: In 1969, James Avery designed a pin for the Apollo XII astronauts to wear for their lunar mission and was commissioned by NASA for 2 missions one in 1989 and 1992. In 1987, James Avery was commissioned to craft the silver communion vessels used by Pope John Paul II at mass in San Antonio.That was an important part of their journey and why I have followed them from Kerrville to San Antonio to San Antonio. I have several bracelets that have inscriptions and have always been impressed with the wonderful customer service at this location. Definitely worth a visit!!

8/5/2025: It has been awhile since I visited this store. They redid the area and now it is much…read morebrighter. I like it! Today I went in to have more charms added to my bracelet. I was immediately greeted and assisted with my selections. My order had to be sent out since one charm was being engraved and another was charm that was out of stock in the store needed to come from somewhere else and then be added to the bracelet. Jaky was very helpful. She explained everything in detail and took her time with me. I appreciated her professionalism and expert assistance. I felt like I was leaving my jewelry in good hands. I hope Jaky's manager sees this review. I was extremely impressed with her level of service. Great hire, JA! The store was clean and I only had to wait in line for a couple of minutes. This store is conveniently located right outside of Macy's.

I bought a new watch on a Saturday night and was eager to have it resized and have the battery…read morereplaced, so that I could wear it ASAP! I called Orpes Jewelry on a Sunday around 4:45pm, when other area jewelers were closing. They was very friendly over the phone, and let me know that they would be there until 8:30! The prices they quoted me over the phone were reasonable and accurate. The jewelry store is located in one of the freestanding kiosks near the Marq'e movie theater and the IMPROV comedy club. Willy and Amparo were wonderful. Willy treated my new watch with such care! He has a gift for attention to detail that I do not! Both of them chatted with me, and had truly lovely personalities. The new battery cost $10, but was guaranteed to be high quality and last at least one year. He gave me a dated and signed receipt, and insisted that if the battery stopped within the year, to bring it back to him. He also resized the watch for $5. Once the watch started up, it seemed like it wasn't keeping proper time (one and was tilted/bent slightly and was pushing another). While he had the watch face off, he also fixed this. I was in and out in maybe 15-20 minutes, and really had a lovely time chatting with the two proprietors. For $15, I couldn't be happier. I have definitely found my watch/jewelry repair person in Houston. Thanks, Willy and Amparo!

They have no physical location anymore…read more All you have to do is either text him or leave voicemail to set a time for services. Amazing service and prices as always.

Have wanted to check out this local business for a few weeks however their hours are quite limited…read morewith my work schedule. Great selection of cute gifts for brides , religious themed items and gifts for men who may already have everything. A few sale items . Expect to pay full price but definitely worth a browse. Their staff is friendly and found out they have been in business for over 20 years initially starting as a much smaller boutique. Return: likely.

Popped in while in town for the Junior Olympics--day 5 of our trip, and we've been outdoors all…read moreday, every day for my daughter's competitions. We were dressed in activewear, of course. The moment we walked in, the staff began following us around like we were about to steal something... It wasn't subtle, and it definitely wasn't welcoming. We came specifically to shop for Jellycats. While my daughter was picking one out, my 2 year old accidentally knocked over a $15 trinket that was placed right next to the toys. It broke. I immediately apologized and offered to pay for the accident, but the old woman maybe manager/owner just turned her back and walked off without saying a word. No professionalism, no acknowledgment. Still, we made a purchase, about $50 for Jellycat and a small toy. The store tries hard to give off an upscale, curated vibe, but the service is pure snooty attitude and fake class. We're in town from Rockwall, Texas the smallest and wealthiest county in the state, about 20 minutes from Dallas, fortunately we don't need to steal outdated trinkets. The fake-classy attitude here is laughable. snooty staff, zero warmth, and absolutely no sense of how to treat customers. If you're expecting grace, charm, or even basic decency, keep looking.

I absolutely loved the work done here for monogramming some items for a special anniversary gift…read morefor my parents, so I decided to return for another gift for my Yelpies son. The quality was a little sub~par this time, unfortunately, as they mixed up my order with another item I gave them .I think the sweet person who does the monogramming that day was having some personal issues, and I appreciated the fact that she owned up to messing up my order. I was leaving for South Florida the next day, so she did redo an item I gave her, although the 1st one was unable to replace it. I never did hear from the owner, so I'm pretty sure it was not mentioned but would likely want to return, but I would probably not give them multiple items as it may be confusing to the person who monogrammed. They do have some really cute items in stock, so I would absolutely return for those cute specialty items.

Incredibly dissatisfied and disappointed in the quality of work, the lack of attentiveness to minor…read moredetails, & overall terrible experience. Read the bad reviews to determine if you want to put yourself through what myself and countless others have dealt with regarding the owner and the way they treat their paying customers. We bought two brand new bags for our two babies to use for school and we wanted their names (12 letters total) sown on the front. Took the bags in and discussed different designs with owner, Brittany, and we came up with a design for each bag. We paid for the bags and left them with Brittany and were told they should be done by the end of the week, if not we will call you and they should be ready the week of spring break. 3 weeks went by and my wife and I both called the store, sent messages via IG and emails with no response. I decided to drop (30 minutes away) by to the store to see if the bags were ready after over 3 weeks of being ghosted and no returned phone calls or updates. I walk in to an employee named Georgia who asks about our order. I tell her we dropped off a few weeks ago and we're waiting to hear back about whether they were ready or not. Georgia goes into back room and cannot find our bags. She finally finds them at the top shelf in a bigger bag and they looked like they had not moved from that spot since the day we dropped them off with Brittany, 3 weeks ago. Georgia says they will get with Brittany and have these ready for us in a few days. My wife asks me 5+ times if she needs to clarify with them the designs and color scheme to make sure they don't forget so she even reaches out to Brittany and asks if we need to go back over what we talked about some 3 1/2 weeks ago now and Brittany simply responded something like "no, all good." As predicted, it was not all good, when my wife went to pick up the bags the next day, my son's name was spelled wrong. Brittany said she would fix it, no problem. We get a call a few days later that his bag is ready for pick up. Some 4 weeks later now. When we show up to pick up my son's bag, the quality is terrible and it is off-centered. My son's name is "ONIX" she spelt it "ONYX" then unstitched the "YX" and replaced it with the "IX". It was off-center due to this. Brittany actually told me that she took all the letters out and re-stitched the entire "ONIX" off-centered meaning she didn't center it or she is lying about removing all 4 letters and starting over. Back to the quality of the bags, stitching is coming out and I pointed it out to her and she told me "not to mess with it or it would come out" I looked at her and said, these bags are for kids, they are going to get knocked around. At this point, Brittany was rattled. I think she thought we're just going to accept these bags the way they were as she told me she did not feel she needed to reimburse us for anything as we paid her to embroider the names and the names were clearly on the bags like we asked. It did not matter whether we were satisfied and that is the real reason for this review. Not only is Brittany an unorganized liar, she is also very rude and really never treated us like paying customers after she took our money. I asked Brittany why there was a delay with our bags, she said that was her fault and she takes responsibility for that. It was only then, that Brittany was starting to understand the situation here. She then, almost within 5 minutes, changed her mind and now did feel compelled to "fix" the bag and reimburse us. After leaving her store for the 4th time empty handed, I finally came back the next week to find the bag in the condition you see in the pictures of this post. Brittany never said another word to us about the bags. At one point I even asked her if she wanted US to buy a new bag so SHE could start from scratch. She said no of course and that she could fix it and we wouldn't even be able to tell there had been stitching placed and then pulled and re-stitched and then removed again. As of today, we still have not been reimbursed by Brittany or the store.

Go to Kuhl-Linscomb instead! Horrible customer service! Was getting ready to buy items for a…read moreclient. Went in and was basically invisible to the blonde and brunette that work there. Asked a question and got the most blunt unhelpful answer. Ummm I thought this store was in Montrose. I go to stores in River Oaks and receive much better treatment. Heck! Hermes gives better treatment. lol The girls at the store will run down your business. Reevaluate your employees. I own businesses, and would NEVER allow customer treatment like this.

Biscuit Home is so darn well curated. I walk in there, and everything I see I want. There are so…read moremany unique items, housewares, linens, prints. Everything is so purposeful and thought out - whoever does the buying for this boutique is doing an incredible job. We came by on our way to Montrose Wine and Cheese. As soon as I walked in, I noticed they had a huge selection of Christmas ornaments- again, all amazingly curated options! I wanted literally all of them, but I walked away with Dorothy Zbornak from Golden Girls. Come here for the Christmas decor and ornaments. You won't leave without buying something unique.

I have used Patty several times for numerous pieces of jewelry. The workmanship and stones used…read moreare outstanding. I highly recommend both Ami and Patty.

My husband built my engagement ring and purchased my wedding band from Davidoff and I also bought…read morehis wedding band. We have had nothing but extremely fantastic experiences with Patty! She is always so responsive and nice and goes out of her way to ensure that I am happy. The quality of my diamonds are truly beautiful and I will continue to come back to Patty in the future!

Oils smell great and last long.Great burning oils!!! I also purchase the incense good variety and…read moreprice.

Small store with African clothing, gifts, and other items. This is a local family owned business…read morewith relaxed, friendly service. The prices were good and the fabrics were nice (not cheap, synthetic prints, like the online retailers where you don't know what you're getting and from where). It was nice to shop in a store where I felt welcomed (and not like a suspect as is the vibe in some other stores). I was happy to give them my business and will be back soon to purchase some of the things that I will not be purchasing from other corporate giant etailers online. Also, the family has a restaurant next door that I am looking forward to trying.